Delamere Lodge Care Home

This home fails basic safety, care, and cleanliness standards. I strongly advise extreme caution before placing any loved one here choose carefully.

Inspection in January /February highlighted poor hygiene across all ground floor resident bathrooms but the visitors facilities were cleaned to a high standard

The bathrooms were filthy,!

Just no proper leadership

The food is excellent.

Thank you so much Delamere Lodge Staff - I know my dear Brother can behave quite contrarily at times, you are ALL so kind and so patient, in resolving any and all problems. Thank you.

We are so pleased mum spent her last 3 weeks in a caring loving environment. Thank you ladies for genuinely caring for the residents and making the residents time as pleasant as possible.

Dementia Homes aren't the easiest of environments to work in so credit due to all involved at Delamere!

At a previous care home not far from here Mum was apprehensive in the presence of carers, but at Delamere she beams when they pop into her room on our visits, always appreciating the genuine affection which carers show towards her... confirming our view that she really feels at home here! Brilliant!

All the staff should be proud of the way they undertake their important role. It really felt like it was a home from home for the residents.

The manager doesn't take time to speak to friends or family, where she was to busy to speak to me. The carers are brilliant where they speak to family, residents and friends, going out of the way for them. I see my friend has favourite staff who they like to speak with.

Thank you to the staff, your support means the world to the families of the patients in your care.

The home is always kept really clean and tidy which is thanks to the cleaning staff who work really hard.

Since there has been a change in management the standards in place for my Dad's care, simply put, are outstanding. She's made positive changes to the staffing, the daily routine and the overall care he receives. As a family we are informed about his health and care. All the staff take time to talk to my Dad to make sure he's okay, not lonely, they help him to the garden and talk to him about sports. The home have helped us bring his PC into his room and wall mount his sky glass tv so he has all the comfort he would at home. At a time when he needs extra support it's comforting to know he's in the best possible place.

I have no problems with the care or facilities. I think the nurses and staff are angels with all the care they do for my brother.

As always care is very good. Big improvement in cleanliness. Improvement in Activities. The visit of the school children has been great, my husband is choosing to be involved for the first time since he became an resident. The new manager is gradually making improvements and the home looks more welcoming.

My husband was placed in permanent care in December 2024 due to his deteriorating condition (Vascular Dementia). There were were some minor hiccups as you would expect but, these were promptly rectified. It was probably down to the change over of temporary staff during the Festive season. Nevertheless, they were all very professional, friendly and understanding to my husband's needs.

I do believe it was just a case of my husband getting used to his new home and the different faces plus, the team getting used to him and his needs. He seems to be settling in OK now. We are happy he is in a safe environment and seems to be well cared for which we are all very grateful. Thank you. Special thank you to the nurses and carers for their friendliness, professionalism and care towards my husband.

The team are always happy to see me and other family members too and greet us with a smile and an update on how my husband's day has been. They treat us like family. Thank you to you all!

I would like to thank all the staff at Delamere Lodge for the care you provide to my dad. He is well looked after, yes initially rooms last year could be cleaner however you have all continued to work hard and provide good care and he does now have a clean environment - bedroom and around the home. Many thanks, your hard work is appreciated and noticed .

Massive improvement to cleanliness. My mother was isolated due to a urine infection, came to visit and the room was a disgrace. Had a word with the manager and with a space of the previous 3 - 4 weeks of my review date, massive improvement. Her room is spotless and smells amazing. Thank you for listening to my concerns my mind is once again at ease.

I am happy with the care my grandad receives.He is always happy and content when I go to see him. Do I think the room could be cleaned a bit more . Also I think the room need updating and decorating .