Stapleton House Care Centre, Jarrow, Tyne & Wear
Stapleton House Care Centre, Jarrow, Tyne & Wear
Stapleton House Care Centre, Jarrow, Tyne & Wear

Stapleton House Care Centre, in Tyne & Wear, offers a range of skilled nursing packages for varying needs, as well as taking on respite requirements of the local community.

The health and nutrition of residents is a core part of the service, as is a flexible outlook upon personal freedoms, hobbies and entertainments.

Carers are highly-qualified and have access to a range of related health professionals, while the care provider is keen to adopt any innovative or emerging methods that can further the services on offer.

Group: Landona House Ltd

Person in charge: Deborah Poulter (Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Stapleton House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Stapleton House Care Centre has a Review Score of 9.5 (9.510)

The Review Score of 9.5 (maximum of 10) for Stapleton House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Stapleton House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.843 for Stapleton House Care Centre is calculated as follows: ( (70 Excellents x 5) + (13 Goods x 4) ) ÷ 83 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Stapleton House Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stapleton House Care Centre?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stapleton House Care Centre

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

How grateful my wife and I are that we chose this nursing care home for our old lady.
Her care, comfort and wellbeing is second to none.
The staff are long-term and totally focused on the care of their residents, a bonus by far.
There is plenty of activity and entertainment laid on for the stimulation of the residents by the event organiser.
Any personal birthdays or events are accommodated by the home.
Our mam and that is what I call her (son in law), is very happy in this place.
All credit to all staff involved.
Well done.

How likely would you be to recommend Stapleton House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Radhika Sisodia, Director at Stapleton House Care Centre responded to this review on 18 Jan 2018:

Thank you so much for your lovely kind words and support.

Absolutely fantastic. The staff are very accommodating and very caring. I had lots of reservations about placing my mam into care but my fears have been alleviated. My mam has settled in really well. Home from home.

How likely would you be to recommend Stapleton House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Radhika Sisodia, Director at Stapleton House Care Centre responded to this review on 18 Jan 2018:

Thank you so much for your lovely kind words and support.

My father has been a resident at the home for nearly two years and I feel he receives excellent care. The staff are well trained and very professional but demonstrate a very caring, compassionate approach to looking after the residents. The care team place a great emphasis on making the home a 'home' in the truest sense and they respect the rights of the residents to be treated as individuals. Privacy and dignity are regarded highly by the management team and this is reflected in the attitudes shown by staff and encouraged with families visiting the home. I have always liked the very transparent way in which the home operates and the way families are encouraged to feel comfortable discussing any concerns. The home has just the right level of 'busyness' with lots of activities and events for the residents. The recent Xmas party and Xmas day festivities were amazing and everyone had a lovely time. I am just so pleased that we chose this home as my father is very very happy and settled.

How likely would you be to recommend Stapleton House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Radhika Sisodia, Director at Stapleton House Care Centre responded to this review on 10 Jan 2018:

Thank you so much for your kind words and support.

My brother-in-law has been a happy resident for over a year now, and I am a happy relative because his close family found a marvellous place that takes such great care of him.
Always a welcoming atmosphere. More than one comfortable very clean lounge for residents, (but not clinical). The rooms are a home from home, with comfortable seats side tables and televisions in each. (There are no seats placed around the walls).
Tea and coffee facilities are available at all times so visitors can make their own refreshments. The staff interactions with the residents are patient, kind and cheerful, and residents that require help with eating are gently helped by talking and encouraging all the time.
My brother-in-law's room has a comfortable bed, table, with family pictures on the walls and personal items brought from home on the table and clothes storage etc.
He is always clean and dressed in fresh clean clothes. Such peace of mind for us all. Thanks everyone at Stapleton House.

How likely would you be to recommend Stapleton House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The staff are very helpful both to myself and my husband. The home is very good, clean, warm and the events coordinator is exceptionally good organising very interesting events for the residents.
Staff are also very caring both to my husband and myself.

How likely would you be to recommend Stapleton House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been a resident at Stapleton House for 14 months. I have nothing but praise for this care home, everyone works really hard to make it a home from home. I sometimes choose to stay and have my lunch at the home with my husband, the staff set a lovely table for 2 and turn it into a special occasion for us. It is the little thoughtful things like that which are very touching and mean a great deal to me.
My husband is at all times treated with the utmost respect and dignity in every aspect of his care and that is very important to us as a family, at the same time they maintain a great sense of humour and they never fail to make my husband smile. The last 14 months have not been easy for me as we had never been apart in 62 years, but knowing my husband is in good hands and being well looked after has made a very difficult time a lot easier to accept. I would not hesitate in recommending Stapleton House to anyone looking for an outstanding care home for their loved one.

How likely would you be to recommend Stapleton House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Radhika Sisodia, Director at Stapleton House Care Centre responded to this review on 05 May 2017:

Thank you for your support and kindness. We look forward to seeing you. We strive to do the best for your family.

My relative was in the home for almost a year and they received the best care possible. It is a lovely home with a quiet garden. The staff are amazing and made sure my relative was comfortable. I would highly recommend this home.

How likely would you be to recommend Stapleton House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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