Stapleton House Care Centre

32 Borough Road, Jarrow NE32 5BL
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9.9 33 Reviews
  • Stapleton House Care Centre, Jarrow
Stapleton House Care Centre, in Tyne & Wear, offers a range of skilled nursing packages for varying needs, as well as taking on respite requirements of the local community. CQC rated Good (December 2017).

The health and nutrition of residents is a core part of the service, as is a flexible outlook upon personal freedoms, hobbies and entertainments.

Carers are highly-qualified and have access to a range of related health professionals, while the care provider is keen to adopt any innovative or emerging methods that can further the services on offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • Self-Funded Nursing Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

Fees can be discussed with the home.

These prices are only a guideline, please contact Stapleton House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Deborah Poulter (Manager)

Local Authority / Social Services

Admission Criteria

  • Admits over 24 hours per day / Able to admit nursing residents
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • No restrictions to visiting

Parking

  • Private car parking

Stapleton House Care Centre Reviews (33)

9.9

Stapleton House Care Centre has a Review Score of 9.9 (9.901) out of 10, based on 13 reviews in the last 2 years.
Over all time Stapleton House Care Centre has 33 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Stapleton House Care Centre
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Total of 33, showing 1-20
Review from F C (Aunt of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've found a significant change in "Stapleton house" since the new lady took over, atmosphere is uplifting lots of niceties for guests & resident's,Mr whippy ice cream " with sprinkles" iced water with lemon or orange , still more to come .....
Reply from Stacey Wilson, home manager at Stapleton House Care Centre

Many thanks for your lovely review on positive changes implemented, with the whole team here at Stapleton House striving to improve the quality of life for our residents .... with more to come!

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Review from Angela H (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my family are currently working through the end stages our mam's life and we are being supported by the most amazing group of managers, nurses, carers, and all other staff involved in the running of Stapleton House. My mam is receiving fantastic care and the compassion being shown to her
and the whole family is beyond amazing. Everything from her care and medical needs and offering myself and my sister drinks, food, support and a shoulder to cry at all times of the day. They are amazing!!
Reply from Stacey Wilson, home manager at Stapleton House Care Centre

Many thanks for this wonderful review, lovely to hear that you felt your Mum as well as your family received a high standard of Care from the team at Stapleton. We will share these lovely comments with the staff team and send our condolences to you and your family.

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Review from M L (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new Manager at Stapleton House is truly amazing the changes are immediately noticeable .
Today I heard a member of staff saying how happy they were and loved coming to work, I also heard lots of laughter and saw residents including Dad being taken into the garden and the staff happy to do it. She
has brought a renewed energy to Stapleton House and respect it is a pleasure to visit and see both Happy Staff. Happy Residents! On a very personal note what ever you are paying her she is worth her weight in Gold she cares about both staff and residents. Thank you to the manager we appreciate you.
Reply from Stacey Wilson, home manager at Stapleton House Care Centre

Thank you for your kind words. I have been truly welcomed at Stapleton House with open arms by everyone and am genuinely happy to see the positive differences within the service with the whole team at Stapleton continuing to strive to give the highest level of care and support for our residents.

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Review from Robert S (Respite Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was a resident in Stapleton House from October till the beginning of January I was there as I was waiting for a wheelchair-friendly home which I'm now in. From my first meeting with the manager and one of the carers, I felt at ease. The carers were friendly and helpful. As a chef myself I have to
say the meals were most acceptable.
Reply from Kevin Robinson-Husband, Director of Operations at Stapleton House Care Centre

Thank you for your review. It is great to see that the team at Stapleton were able to support you and care for you within your interim placement and we are happy that you have enjoyed your stay at Stapleton House. We will share these comments with the team within the home.

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Review from A C (Daughter of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam now has a permanent placement at Stapleton House, having been in respite care since May. Her room overlooks the garden and we have spent time out there in the nicer weather. I cannot praise the staff enough, they are all very friendly and caring and they go out of their way to be helpful. I would
highly recommend Stapleton House for consideration to anyone looking for a caring friendly and safe environment, for a loved one.
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Review from G F (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was a resident at Stapleton House for approx 18 months, initially receiving residential care and then, after a lengthy hospital, stay returning for palliative nursing care. It made such a positive difference to us that she was able to remain in a familiar, comfortable setting in her final weeks.
As
there appears to be low staff turnover, Mam was able to build relationships and trust with the people involved in looking after her, as did myself and Dad. The staff genuinely care about the residents and are friendly and approachable if there is a concern, or if you just need a listening ear and a cuppa.
I would definitely recommend Stapleton House. We will not forget the warmth, kindness and compassion shown by all of the staff to my mam and to our family.
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Review from Gordon T (Son of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Stapleton House for two years and his care over this period has been excellent. The staff are absolutely brilliant so caring and friendly and they do so much for the residents.
I would highly recommend Stapleton House to anyone who needs care or respite for a loved one.
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Review from Carolyn S (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an informative and pleasant visit to the home, my sister and I felt confident in recommending that Mam be transferred there after her long stay in the hospital. Mam was made welcome and treated with great care and dignity from day one. Mam required nursing care; the care given by the nurses was
outstanding. The nursing staff was always approachable and willing to discuss and explain Mam's treatment regime. All staff (nursing, care, admin, cleaning, chefs etc.) were kind and considerate to Mam, to our family and to our father who was finding life without his wife at home, after 70 years of marriage, very difficult. Mam's room was comfortable and she enjoyed a garden view. As Mam was a resident from January to May she enjoyed watching the garden come to life after the winter.
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Review from V H (Daughter of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was transferred from the local hospital to Stapleton house, where she spent the last three months of her life in their care. Mam was treated with respect and dignity at all times. Staff were very caring and compassionate both to my mam and her family.
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Review from Peter M (Son of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Mam was in and out of the hospital for a lot of the time she was in Stapleton the care was excellent. Mam felt safe, happy and cared for. The family are grateful for the compassion and dignity with which she was looked after. Nothing was a trouble and we were always warmly welcomed when visiting.
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Review from Carol W (Daughter of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident receiving palliative care. He was treated with respect at all times. They even allowed him to have his cat stay with him, which was a great comfort to him. I cannot recommend this place highly enough. The staff are friendly and cannot do enough to help in any way they can. I can
honestly say each and every member of staff is wonderful and made my dad's last few weeks of his life a positive experience for him.
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Review from Susan S (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last year of her life at Stapleton House. My sister and I really appreciated the care and compassion shown to our mother by all the staff during her time there. I would be happy to recommend Stapleton House to any family looking for a lovely care home for their loved one.
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Review from Dawn W (Daughter of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding!
Management and staff were amazing, going over and above to facilitate transfer of Mam to Stapleton House from hospital at very, very short notice for end-of-life care.
I cannot over-emphasize enough how important this was to us as a family and the positive care outcomes for Mam.
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staff went out of their way to make Mam and us feel welcome and supported from the moment Mam arrived.
Mam was treated with dignity, compassion, kindness, efficiency, and professionalism from everyone.
I have cared for Mam for many years but was finally confident enough in the staff to take a step back and allow others to 'care' for Mam. This allowed me to become my mam's daughter once again instead of worrying about her care. This provided quality time for Mam and myself which I cannot thank the staff enough for.
Ourselves as a family were supported and reassured at all times and there was a never-ending supply of tea and sympathy.
Even fellow residents were a delight.
Thank you!
Reply from Radhika Sisodia, Owner at Stapleton House Care Centre

Thank you so much for such amazing and kind words.
We are really grateful for your support.

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Review from Tracy E (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam was unable to be looked after at home. With the help of a social worker, Mam began respite at Stapleton House. The care staff and nursing staff recognised Mam was very unwell. My mam was diagnosed with staff four bowel cancer, and she needed palliative care. The home provided Mam with full-time,
permanent care, for which I am very grateful for. My mam spent the end of her life in Stapleton House. The staff were amazing. They gave Mam the best care they could. My mam was no longer mobile, so having a room with a garden view was very much appreciated. Management and staff made me feel very welcome. Mam loved to chat with staff and some of the mobile residents, who checked to see if she was ok. All the staff and Mam's GP made Mam comfortable to the very end of her life. I am truly grateful for everything.
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Review from M M (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following extended hospital stays, my mother was transferred to Stapleton House for palliative, end-of-life nursing care. This was a home-from-home experience. Nothing was a problem for any of the staff - including the nurses, carers, domestics, manager, administrator and handyman. We were able to spend
as much time as we wanted with my mother. The staff encouraged us to decorate my mother's room with her own personal items, such as photographs. The staff were also very caring towards me and my mother's other visitors. Most of all, though, the care and compassion from the staff were tangible and also touched the close family members. My mother was cared for with dignity and respect in her final days. I will never forget this.
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Review from A M (Son of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom was transferred to Stapleton House from the hospital in December 2020 initially for recovery and respite care, becoming a permanent resident in April 2021. In her final two years, she was content, comfortable and safe in a very caring and friendly home. We found the management and staff approachable,
friendly and accommodating, especially during the various Covid restriction, which was beyond their control. We had no issues and would recommend Stapleton House.
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Review from Bernadette M (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to start with home from home, which is what Stapleton House is. My dad has been in since last September, something I never ever thought I would have to write, however; if anyone reading this has any concerns about putting their loved ones in a care home, this is definitely the place to
put their minds at rest. The staff are caring and treat my dad with the respect he deserves. The place is clean and inviting, and the nursing staff are exceptional, and in that, I also include the management. He has settled in also, something I thought would not happen. As he is a loving family man who thrives with his family around him, but the staff comes a close second. I would like to give the catering staff a shout out as the food is also home cooked and delicious. Last but not least
I can close my eyes at night knowing he is in excellent hands.
Reply from Radhika Sisodia, Owner at Stapleton House Care Centre

Thank you so much, Bernadette, this is very kind, and it gives our staff a big morale boost to do even better. If you need us for anything, then please do not hesitate to contact us.

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Review from S C (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During his final weeks, my father was lucky to have been looked after by the compassionate and professional staff, whom became his extended family during a very difficult time (covid19). He was treated with dignity and respect by the very caring manager and staff, whom connected with him from first
entering to his passing. Our family was also treated with the same consideration, and we will always appreciate this. The management has stayed in touch, asking regarding my wellbeing and that of my family which is greatly appreciated.
Reply from Radhika Sisodia, Owner at Stapleton House Care Centre

Thank you so much for your lovely words and kindness and support.

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Review from A C (Son of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities, service and nursing care were outstanding. My mother received end of life care and we appreciated the warmth and understanding from all the staff.
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Review from E B (Niece of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie has been in this home since the end of January 2019 and she settled in very well and very quickly.
I feel her needs are met and I am kept informed of any changes etc.
She's content and in relatively good health for her age. The home is well presented, safe and secure. The staff are friendly
and I've never had any concerns regarding her welfare, however, it is very costly and I feel £3000 a month excessive as she doesn't really receive an awful lot of nursing care, but has assistance with showering and dressing.
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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Stapleton House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Stapleton House Care Centre is calculated as follows: ( (127 Excellents x 5) + (14 Goods x 4) ) ÷ 141 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stapleton House Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Stacey

Stacey Wilson

Job Title: Home Manager Joined: 2025

I have been a qualified general nurse since 1990 with over two decades of dedicated service in the NHS and private sector in addition to having managed and had my own busy retail business, working with the general public in many capacities. My career has been driven by a steadfast commitment to providing the highest standards of care, fostering a supportive environment for both residents and staff, and continually improving the quality of life for those in my care.


Throughout my 20+ years in health care, I have worked in different areas, each with unique challenges and opportunities. My leadership style is rooted in empathy, transparency, and a hands-on approach, ensuring that every resident receives personalised care tailored to their specific needs. I believe in creating a home-like atmosphere where residents feel valued, respected, and part of a community and feel that this leadership style, together with the values of Landona care, can only be an asset.


My attention to detail and commitment to best practices have ensured that the homes in which I have been a part are recognised for their quality care and compliance. As a nurse myself, I wish to enrich the staffing team to promote excellent standards for our residents and am excited to bring my extensive experience, compassionate leadership, and innovative approach to Stapleton House

Frequently Asked Questions about Stapleton House Care Centre

What types of Care is Stapleton House Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Stapleton House Care Centre have?

There are 45 Single Rooms.

What are the Facilities & Services at Stapleton House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stapleton House Care Centre to the centre of Jarrow?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stapleton House Care Centre to verify any information. View our terms and conditions. Stapleton House Care Centre has an Enhanced Service - more info.