Stapleton House Care Centre

32 Borough Road, Jarrow NE32 5BL
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9.7 41 Reviews
  • Stapleton House Care Centre, Jarrow
Stapleton House Care Centre, in Tyne & Wear, offers a range of skilled nursing packages for varying needs, as well as taking on respite requirements of the local community. CQC rated Good (December 2017).

The health and nutrition of residents is a core part of the service, as is a flexible outlook upon personal freedoms, hobbies and entertainments.

Carers are highly-qualified and have access to a range of related health professionals, while the care provider is keen to adopt any innovative or emerging methods that can further the services on offer.
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Care Provided by Stapleton House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • Self-Funded Nursing Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

Fees can be discussed with the home.

These prices are only a guideline, please contact Stapleton House Care Centre to find out the exact price for your requirements.

Contact Stapleton House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Stapleton House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Stacey Wilson (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Visiting

  • No restrictions to visiting

Parking

  • Private car parking

Stapleton House Care Centre Reviews (41)

9.7

Stapleton House Care Centre has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years.
Over all time Stapleton House Care Centre has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Stapleton House Care Centre
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Total of 41, showing 1-20
Review from Michael H (Brother of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional staff, friendly and caring.
Reply from Radhika Sisodia, Owner at Stapleton House Care CentreDear Michael,

Thank you very much for taking the time to share your kind feedback. It means a great deal to our team to know that our efforts are recognised and appreciated by families.
We are very proud of our staff, who work hard every day to provide a caring, safe and supportive environment for all of our residents. Your comments about the team being professional, friendly and caring will be shared with them, as it is always encouraging to hear that their dedication makes a positive difference.
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Review from Sheena W (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Stapleton House highly enough!
For 6 incredible years, my sister and I have witnessed our Mother receive the most exceptional care from an extraordinary team who truly embody the spirit of compassion, kindness, and professionalism.
This remarkable care home is more than just a
place - it's a family. Every single member of the team goes above and beyond to ensure residents feel safe, loved, and supported. Their dedication, expertise, and genuine warmth are truly inspiring.
We are eternally grateful for the incredible care our Mother is receiving. The peace of mind they give us is priceless. We couldn't ask for more.
Thank you, Stapleton House, for being our Mother's home!
Reply from Stacey Wilson, home manager at Stapleton House Care CentreMany thanks for such lovely words - will pass on your comments to our wonderful team of staff
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Review from M L (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every Time we visit relative in Stapleton House We can see the huge differences the new Manager and her team are doing to continue to enrich the lives of our loved ones it has been truly amazing to watch the ongoing transformation and so very much appreciated it is so hard to accept the inevitable and
the impact that illness and devastating diagnosis have on families which will only worsen as time goes on and the acceptance that you realise you can't do it all knowing that Stacie and her team lovingly care for our family member makes those harder days a little easier to bear.
We know it is not always easy but Thank you from the bottom of our hearts
Happily recommend your loved will be in safe hands with Stacie Manager Gaynor clinical lead and Team
Reply from Stacey Wilson, home manager at Stapleton House Care CentreThankyou so much for your kind words. It is our pleasure to look after you loved one and will pass on your lovely words to the team . As you are aware, lots of changes have been put in place which has had a positive impact on Stapleton House with more planned to come!
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Review from Toni S (Friend of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been going to Stapleton House now for over 5 years, within the last 6 months a change in management and leadership has resulted in significant improvements in the home .


I find the standard of care is excellent and I look forward to further changes being implemented .


I have taken part

in residents meetings and suggested changes which have been done and feedback . Every small change has made a significant change to the homes atmosphere . It's great to hear laughter in the corridors between the staff and residents .


The nurses provide a level of support to me as well taking exceptional care of all of the resident especially due many of the residents having different and complex needs .


Thank you to the Stapelton House team for all your hard work .

Reply from Stacey Wilson, home manager at Stapleton House Care CentreMany thanks for such a lovely and positive review commenting on all the hard work of the staff which I will pass on to the team. As you have mentioned, we have implemented changes which have been received positively with lots more to come in the New Year to improve quality of life for all residing here at Stapleton. Many thanks again
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Review from Raymond F (Husband of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one of my wife being admitted to Stapleton House 7 years ago she has received nothing but love, affection and exceptional medical care. I don't class them as staff or carers they were friends. Friends who not only looked after my wife but were always concerned about how I was coping and made
sure I was ok. As for Stapleton House, I ticked every box excellent that was my and my family's opinion. We all have nothing but praise to everyone who gave their love and showed it by lining the corridor while my wife was taken from her room by the funeral directors.
Thank you each and everyone of yous from the bottom of our hearts.
Reply from Kevin Robinson-Husband, Director of Operations at Stapleton House Care CentreWe would like to thank you for your review, it is lovely to see the care and compassion that the staff team at Stapleton have provided to your wife and your family. Thank you for allowing us to care and support your wife.
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Review from Mary W (Wife of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been a resident at Stapleton House for one week. His care has been first class. Every member of staff we have met from manager down have treated my husband and family with care dignity and respect and they do everything with a smile. Thank you.
Reply from Stacey Wilson, home manager at Stapleton House Care CentreWhat lovely comments after such a short period of time - will pass your lovely comments to our great team and again, thankyou for such a nice review.
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Review from D H (Son of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was struggling with a particular health problem. The family were concerned that she may need hospital treatment however mother is particularly resistant to going into hospital for other than emergency situations. The nurses responded brilliantly to our concerns and suggestions. Contacting
the doctor and ensuring that all our concerns were listened to. It is our opinion that the timely and prompt actions of the nurses and the doctor prevented any need to go into hospital on this occasion.
Reply from Stacey Wilson, home manager at Stapleton House Care CentreMany thanks for your lovely review commenting on the efficiency of staff as we do strive to ensure we meet the wishes of our residents and their loved ones with your comments being much appreciated
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Review from Tracy T (Daughter-in-law of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly visit my father-in-law who is a resident at Stapleton House Care Home in Jarrow and I must say the Home is truly welcoming to all. The staff are like family and go above and beyond in their caring roles for residents and visitors. There's always a friendly face and a warm greeting which
is really wonderful and makes my day!
The first class manager and fabulous staff are professional in their caring roles and so friendly to all, it really is a wonderful place for residents and visitors alike. A recent addition to Stapleton House is the Mr Whippy ice cream machine, it's a huge success with my father-in-law! It's such a clever way to hydrate and get calories into residents who maybe don't have a good appetite, simply brilliant!
I am so thankful and grateful that my father-in-law lives here, it's such a home from home and he loves it here.
Reply from Stacey Wilson, home manager at Stapleton House Care CentreMany thanks for such a lovely review, in particular regarding the staff being welcoming, friendly and caring with your Father in law , loving the care home. These kind words will be passed to onto staff and we will continue to work hard to maintain these levels and standards of care.
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Review from Richard G (Son of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
When on holiday in Portugal I found it easy to call Stapleton house and speak to the Staff regarding my Mother, the phone manner was very good and all questions asked where either answered straight away or information would be sourced for the questions asked.
The new management are trying there best
to upgrade facilities and freshen up all areas of the care home, I find this very pleasing knowing Mam is looked after and her needs are catered for to the best of there abilities.
Reply from Kevin Robinson-Husband, Director of Operations at Stapleton House Care CentreThank you for this review, We are pleased that you are happy with the care and support in which your mum is receiving and the team are always here to help and support
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Review from F C (Aunt of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've found a significant change in "Stapleton house" since the new lady took over, atmosphere is uplifting lots of niceties for guests & resident's,Mr whippy ice cream " with sprinkles" iced water with lemon or orange , still more to come .....
Reply from Stacey Wilson, home manager at Stapleton House Care CentreMany thanks for your lovely review on positive changes implemented, with the whole team here at Stapleton House striving to improve the quality of life for our residents .... with more to come!
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Review from Angela H (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my family are currently working through the end stages our mam's life and we are being supported by the most amazing group of managers, nurses, carers, and all other staff involved in the running of Stapleton House. My mam is receiving fantastic care and the compassion being shown to her
and the whole family is beyond amazing. Everything from her care and medical needs and offering myself and my sister drinks, food, support and a shoulder to cry at all times of the day. They are amazing!!
Reply from Stacey Wilson, home manager at Stapleton House Care CentreMany thanks for this wonderful review, lovely to hear that you felt your Mum as well as your family received a high standard of Care from the team at Stapleton. We will share these lovely comments with the staff team and send our condolences to you and your family.
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Review from Robert S (Respite Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was a resident in Stapleton House from October till the beginning of January I was there as I was waiting for a wheelchair-friendly home which I'm now in. From my first meeting with the manager and one of the carers, I felt at ease. The carers were friendly and helpful. As a chef myself I have to
say the meals were most acceptable.
Reply from Kevin Robinson-Husband, Director of Operations at Stapleton House Care CentreThank you for your review. It is great to see that the team at Stapleton were able to support you and care for you within your interim placement and we are happy that you have enjoyed your stay at Stapleton House. We will share these comments with the team within the home.
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Review from A C (Daughter of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam now has a permanent placement at Stapleton House, having been in respite care since May. Her room overlooks the garden and we have spent time out there in the nicer weather. I cannot praise the staff enough, they are all very friendly and caring and they go out of their way to be helpful. I would
highly recommend Stapleton House for consideration to anyone looking for a caring friendly and safe environment, for a loved one.
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Review from G F (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was a resident at Stapleton House for approx 18 months, initially receiving residential care and then, after a lengthy hospital, stay returning for palliative nursing care. It made such a positive difference to us that she was able to remain in a familiar, comfortable setting in her final weeks.
As
there appears to be low staff turnover, Mam was able to build relationships and trust with the people involved in looking after her, as did myself and Dad. The staff genuinely care about the residents and are friendly and approachable if there is a concern, or if you just need a listening ear and a cuppa.
I would definitely recommend Stapleton House. We will not forget the warmth, kindness and compassion shown by all of the staff to my mam and to our family.
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Review from Gordon T (Son of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Stapleton House for two years and his care over this period has been excellent. The staff are absolutely brilliant so caring and friendly and they do so much for the residents.
I would highly recommend Stapleton House to anyone who needs care or respite for a loved one.
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Review from Carolyn S (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an informative and pleasant visit to the home, my sister and I felt confident in recommending that Mam be transferred there after her long stay in the hospital. Mam was made welcome and treated with great care and dignity from day one. Mam required nursing care; the care given by the nurses was
outstanding. The nursing staff was always approachable and willing to discuss and explain Mam's treatment regime. All staff (nursing, care, admin, cleaning, chefs etc.) were kind and considerate to Mam, to our family and to our father who was finding life without his wife at home, after 70 years of marriage, very difficult. Mam's room was comfortable and she enjoyed a garden view. As Mam was a resident from January to May she enjoyed watching the garden come to life after the winter.
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Review from V H (Daughter of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was transferred from the local hospital to Stapleton house, where she spent the last three months of her life in their care. Mam was treated with respect and dignity at all times. Staff were very caring and compassionate both to my mam and her family.
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Review from Peter M (Son of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Mam was in and out of the hospital for a lot of the time she was in Stapleton the care was excellent. Mam felt safe, happy and cared for. The family are grateful for the compassion and dignity with which she was looked after. Nothing was a trouble and we were always warmly welcomed when visiting.
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Review from Carol W (Daughter of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident receiving palliative care. He was treated with respect at all times. They even allowed him to have his cat stay with him, which was a great comfort to him. I cannot recommend this place highly enough. The staff are friendly and cannot do enough to help in any way they can. I can
honestly say each and every member of staff is wonderful and made my dad's last few weeks of his life a positive experience for him.
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Review from Susan S (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last year of her life at Stapleton House. My sister and I really appreciated the care and compassion shown to our mother by all the staff during her time there. I would be happy to recommend Stapleton House to any family looking for a lovely care home for their loved one.
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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Stapleton House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Stapleton House Care Centre is calculated as follows: ( (160 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 196 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Stapleton House Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Gaynor

Gaynor Glendinning

Job Title: Nurse Home Manager Joined: 2021

Hello. I have worked as a clinical lead within Stapleton House for the last five years. My background entails an almost 20-year history of working with acute medical care within the local hospital trust. I have an extensive and sound knowledge base of varying conditions.


Since starting my career within Stapleton House, as a team we have strived to ensure our residents are safe, looked after and have built excellent relations with families and professionals entering our service.


Being promoted to care home manager is an honour and a privilege, and also a natural progression in my career.
I am more than happy to maintain our high standards and look forward to the future and building excellent relations within our community.


I also operate an open-door policy with an open and honest approach to communicating with families. Please don't hesitate to call in for a chat any time.
Our home is your home.

Frequently Asked Questions about Stapleton House Care Centre

What types of Care is Stapleton House Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Stapleton House Care Centre have?

There are 45 Single Rooms.

What are the Facilities & Services at Stapleton House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stapleton House Care Centre to the centre of Jarrow?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stapleton House Care Centre to verify any information. View our terms and conditions. Stapleton House Care Centre has an Enhanced Service - more info.