Bishopsgate Lodge Care Home

15 Hexham Street, Bishop Auckland DL14 7PU
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9.7 64 Reviews
  • Bishopsgate Lodge Care Home, Bishop Auckland
Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people.

At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they can relax and enjoy dining with family and friends. The catering team strives to make sure mealtimes are an enjoyable experience for all residents and visiting loved ones.

By getting to know each individual resident at Bishopsgate Lodge, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Bishopsgate Lodge and the team is dedicated to supporting residents in building strong relationships in the Bishop Auckland neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home. The experienced and friendly Home Manager leads the team at Bishopsgate Lodge to provide the kindest care possible to all residents.
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Care Provided by Bishopsgate Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

These prices are only a guideline, please contact Bishopsgate Lodge Care Home to find out the exact price for your requirements.

Contact Bishopsgate Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bishopsgate Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joanne Robson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (10)

Bishopsgate Lodge Care Home Reviews (64)

9.7

Bishopsgate Lodge Care Home has a Review Score of 9.7 (9.705) out of 10, based on 19 reviews in the last 2 years.
Over all time Bishopsgate Lodge Care Home has 64 reviews.

Overall Experience
  • 48
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  • 1
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Date Published
  • 64
  • 5
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  • 19
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Reviewer Connection to Bishopsgate Lodge Care Home
  • 22
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  • 4
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  • 1
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Total of 64, showing 41-60
Review from Norah F (Resident) assisted by family/friend published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was at home I was on my own, it got to the stage where I did not want to go out. But since I have been here I have met friends and join in most of the activities. I have not looked back since I have come here. The staff are very good, management very helpful and good. Meals you have a choice,
like most things.
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Review from Jean B (Resident) assisted by family/friend published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff welcome you and I get a good breakfast. Some staff go out of their way to be helpful. My room is a bit small and would like a bigger one in the future. The views are wonderful from the home. All staff are very kind. Activities are very good, you can come and go as long as you sign in and out.
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Review from Mollie A (Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While I have lived here, I am very pleased with staff and residents.
I find the meals very varied and good.
I am very content to stay here, everyone is very friendly and kind.
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Review from Linda G (Niece of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are more than impressed. The care that is taken with my aunt is superb.
Staff are very professional, so friendly and caring. In fact, compared to our past experiences with other care homes, there are not enough stars that can be given to Bishopsgate.
So from our family, thank you.
You have given us peace of mind that my aunt is in good and caring hands.
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Review from Kathleen P (Resident) assisted by family/friend published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like getting my hair done on a Wednesday. I like the staff and enjoy watching T.V in my room. I join in on some of the exercise classes and activities.
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Review from J B (Resident) assisted by family/friend published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff are very kind and I like living here and the new flooring looks better. I feel safe in the home, the staff won't let any harm come to me.
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Review from Arthur P (Resident) assisted by family/friend published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is very good. The staff are nice. I can't fault anything about this place. The food is good and I feel safe and would not go anywhere else.
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Review from Ronald B (Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for a more wonderful home than this.
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Review from E W (Resident) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is satisfactory.
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Review from Anthony R (Resident) assisted by family/friend published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I get looked after well. Staff are good, meals are alright. I like my room. I like to watch my TV in my room.
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Review from F P (Daughter of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is happy at Bishopsgate Lodge Care Home. We have no experience of care homes but have found it to be a very friendly place to be. The staff are excellent and are helpful and mum says she is being very well cared for and spoilt. She enjoys the meals and we feel that she has improved considerably
since being there. She joins in activities, has her hair done every week and likes being there.
Thank you for everything you have done for her.
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Review from Tony R (Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely and look after me very well.
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Review from Elsie H (Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is good
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Review from A H (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with the care my father receives at Bishopgate Lodge. The staff are friendly and approachable. Visitors are made very welcome. My father is happy there and all of his needs are met.
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Review from M M (Regular Volunteer) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff were really good, very friendly and professional. I find you can approach anyone with any questions you may have.
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Review from Alfred W (Brother of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came to Bishopsgate Lodge Care Home in April 2016. She has latter stage Huntingdon's disease. She is difficult to care for but the management and staff give her the best care. Most of them go that extra mile to make sure she is happy. I cannot fault the care home.
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Review from S G (Wife of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring staff.
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Review from Madge R (Resident) assisted by family/friend published on 6 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find it very nice living here, the staff look after me very well and are very nice.
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Review from George E (Son-in-law of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we are very happy with the care and activities provided by the staff.
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Review from P D (Daughter of Resident) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good home, friendly staff. An excellent place to stay.
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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Bishopsgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.730 for Bishopsgate Lodge Care Home is calculated as follows: ( (172 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 222 Ratings = 4.73
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Bishopsgate Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Joanne Robson

Job Title: Nursing Home Manager Joined: 2023

Started Bishopsgate Lodge on July 25 - Transfer from a Landona House Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bishopsgate Lodge Care Home to verify any information. View our terms and conditions. Bishopsgate Lodge Care Home has an Enhanced Service - more info.