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Bishopsgate Lodge Care Home

15 Hexham Street, Bishop Auckland, Durham DL14 7PU
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From the manager, nurses, carers and support staff - I received nothing but warmth and careGeoff M(Son of Resident/Service User)
Bishopsgate Lodge Care Home, Bishop Auckland
Bishopsgate Lodge Care Home, Bishop Auckland
Bishopsgate Lodge Care Home, Bishop Auckland

Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people.

At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they can relax and enjoy dining with family and friends. The catering team strives to make sure mealtimes are an enjoyable experience for all residents and visiting loved ones.

By getting to know each individual...  

Care Provided by Bishopsgate Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Bishopsgate Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Joanne Robson(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (10)

Bishopsgate Lodge Care Home Reviews (67)

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9.6

Bishopsgate Lodge Care Home has a Review Score of 9.6 (9.577) out of 10, based on 17 reviews in the last 2 years. Over all time Bishopsgate Lodge Care Home has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from S S (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card
Overall Experience

My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.

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Review from C F (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not wish for a better experience for my mother.

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Review from Graham P (Next of Kin) published on 10 August 2023 Submitted via Website
Overall Experience

Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities, would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.

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Review from B B (Daughter of Resident) published on 11 April 2023 Submitted via Postal Card
Overall Experience

A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could manage.

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Review from Michael P (Son of Resident) published on 15 February 2023 Submitted via Postal Card
Overall Experience

I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.

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Review from Gill H (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card
Overall Experience

My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.

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Review from D H (Daughter-in-law of Resident) published on 3 August 2022 Submitted via Website
Overall Experience
On behalf of the whole family, I would like to say thank you to all the staff for the care and affection that they have given to my mother-in-law throughout her stay. She enjoyed a laugh with the staff and, prior to Covid, she enjoyed trips out - not to mention fish and chips on occasion! Everyone has always welcomed our family too.
More recently, as her health declined, staff were especially attentive. During her final days, they extended that care and attention to her family. looking after us too as we stayed with her. For that, we are very grateful.

Over the years, especially during Covid, it has been reassuring to have peace of mind, knowing that she has been well looked after by caring and professional staff. Thank you all so much.

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Review from Geoff M (Son of Resident) published on 17 June 2022 Submitted via Website
Overall Experience
I cannot thank the staff at Bishopsgate enough for the loving care that they gave to my mother since she arrived there over two years ago.
Pre-Covid, I was struck by the genuinely friendly approach to us and that there were a significant number of long serving staff.
Covid was a nightmare for care homes, so I was delighted that a number of these staff are still there now.
My mother passed on June 8, and thanks again to the home, I was able to stay there for a few days, enabling me to spend invaluable quality time with my mother.
From the manager, nurses, carers and support staff - I received nothing but warmth and care towards my mother.
All of this gave her a peaceful passing.
I’ll miss my contact with some of these lovely people.
Hopefully, some will be able to attend her funeral and wake.

Thank you!

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Review from C A (Daughter of Resident) published on 18 May 2022 Submitted via Website
Overall Experience
My father was placed there from the stroke ward after having a severe stroke.
It says on the home website they have rehabilitation for stroke victims, yet they had no idea how to cope or look after my father.
My father most of the time was just left in his room in soiled or smelly clothes.
He could not walk or use the loo without supervision so if he rang his help buzzer most of the time he was ignored.
I mentioned it they just put a commode in his room which was hardly ever cleaned and most of the time when I visited was filthy.

I would not recommend this so-called care home. One of the home's managers is just not interested at all in the care of her residents.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Bishopsgate Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our services where required. At Bishopsgate Lodge we always endeavour to meet the individual need of each Resident dependant on their personalised care plan. All staff at Bishopsgate Lodge Care Home have undertaken...  

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Review from L S (Daughter of Resident) published on 29 April 2022 Submitted via Postal Card
Overall Experience

You took care of our mam so well and we would just like to say thank you all from all of the family.

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Review from Lynn W (Daughter of Resident) published on 5 April 2022 Submitted via Website
Overall Experience

Lovely caring staff, mam made very welcome and comfortable, staff very polite and professional. Mam was in for respite care after being unsteady and lost some confidence, also severely sight impaired, unbelievable to what she got involved in whilst there.

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Review from Alice G (Resident / Service User) published on 23 March 2022 Submitted via Postal Card
Overall Experience

All staff very helpful and kind, and they all help when in need. I am treated with dignity.

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Review from H L (Resident / Service User) published on 23 March 2022 Submitted via Postal Card
Overall Experience

I like it at Bishopsgate Lodge Care Home.

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Review from I W (Resident / Service User) published on 23 March 2022 Submitted via Postal Card
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I have enjoyed my day, The staff are lovely.

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Review from Anne R (Resident / Service User) published on 23 March 2022 Submitted via Postal Card
Overall Experience
Enjoyed my stay.
Girls brilliant.

Meals very nice.

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Review from S H (Daughter of Resident) published on 20 January 2022 Submitted via Postal Card
Overall Experience

Dad has been with you for 2 years he enjoyed his time in the bar area, playing bingo and having a shandy. Thanks to you all for looking after him.

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Review from N W (Sister-in-law of Resident) published on 16 November 2021 Submitted via Postal Card
Overall Experience

My sister-in-law came into Bishopsgate five and half years ago, she suffers from a progressive debilitating condition. The care she receives is outstanding. Nothing is too much trouble. The family are so happy with her care.

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Review from Claire M (Daughter-in-law of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

Visited my mother-in-law today and her clothing was disgusting, dirty like she has had it on for days. She's walking very poorly and I mentioned on my last visit about her needing a zimmer frame but no one got back to me. She nearly fell coming to see us, she is saying she is not eating and thinks she's dying.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Bishopsgate Lodge Care Home

At Bishopsgate Lodge we always endeavour to meet the individual need of each Resident dependant on their personalised care plan. We aim to promote independence and choice for every Resident. We provide a varied and balanced menu and spend time with Residents to learn their likes and dislikes in...  

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Review from A C (Resident / Service User) published on 27 July 2020 Submitted via Postal Card
Overall Experience

My time at the home has been as well as expected. Staff excellent. Probably from working or living in Barnard Castle, I am feeling very confident and relaxed about my stay here!

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Review from Sue B (Wife of Resident) published on 9 October 2019 Submitted via Postal Card
Overall Experience

My husband was very ill when he came here but with good care, patience and kindness he has improved a lot.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (1)

Joanne Robson
Joanne RobsonJob Title:Nursing Home ManagerJoined: 2023

Started Bishopsgate Lodge on July 25 - Transfer from a Landona House Care Home.

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