Bishopsgate Lodge Care Home

15 Hexham Street, Bishop Auckland DL14 7PU
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9.7 61 Reviews
  • Bishopsgate Lodge Care Home, Bishop Auckland
Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people.

At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they can relax and enjoy dining with family and friends. The catering team strives to make sure mealtimes are an enjoyable experience for all residents and visiting loved ones.

By getting to know each individual resident at Bishopsgate Lodge, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Bishopsgate Lodge and the team is dedicated to supporting residents in building strong relationships in the Bishop Auckland neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life at the home. The experienced and friendly Home Manager leads the team at Bishopsgate Lodge to provide the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Care: £1180 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1180 – £1300

These prices are only a guideline, please contact Bishopsgate Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dan Rigden (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (10)

Bishopsgate Lodge Care Home Reviews (61)

9.7

Bishopsgate Lodge Care Home has a Review Score of 9.7 (9.722) out of 10, based on 16 reviews in the last 2 years.
Over all time Bishopsgate Lodge Care Home has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bishopsgate Lodge Care Home
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Total of 61, showing 21-40
Review from D H (Daughter-in-law of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of the whole family, I would like to say thank you to all the staff for the care and affection that they have given to my mother-in-law throughout her stay. She enjoyed a laugh with the staff and, prior to Covid, she enjoyed trips out - not to mention fish and chips on occasion! Everyone has
always welcomed our family too.
More recently, as her health declined, staff were especially attentive. During her final days, they extended that care and attention to her family. looking after us too as we stayed with her. For that, we are very grateful.
Over the years, especially during Covid, it has been reassuring to have peace of mind, knowing that she has been well looked after by caring and professional staff. Thank you all so much.
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Review from Geoff M (Son of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Bishopsgate enough for the loving care that they gave to my mother since she arrived there over two years ago.
Pre-Covid, I was struck by the genuinely friendly approach to us and that there were a significant number of long serving staff.
Covid was a nightmare for care
homes, so I was delighted that a number of these staff are still there now.
My mother passed on June 8, and thanks again to the home, I was able to stay there for a few days, enabling me to spend invaluable quality time with my mother.
From the manager, nurses, carers and support staff - I received nothing but warmth and care towards my mother.
All of this gave her a peaceful passing.
I’ll miss my contact with some of these lovely people.
Hopefully, some will be able to attend her funeral and wake.
Thank you!
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Review from C A (Daughter of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was placed there from the stroke ward after having a severe stroke.
It says on the home website they have rehabilitation for stroke victims, yet they had no idea how to cope or look after my father.
My father most of the time was just left in his room in soiled or smelly clothes.
He could
not walk or use the loo without supervision so if he rang his help buzzer most of the time he was ignored.
I mentioned it they just put a commode in his room which was hardly ever cleaned and most of the time when I visited was filthy.
I would not recommend this so-called care home. One of the home's managers is just not interested at all in the care of her residents.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Bishopsgate Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our services where required. At Bishopsgate Lodge we always endeavour to meet the individual need of each Resident dependant on their personalised care plan. All staff at Bishopsgate Lodge Care Home have undertaken training to be able to care for Residents with different medical conditions. Our equipment is checked daily before and after use to ensure that it meets the needs of the Residents. We are sorry to hear that you feel we were unable to meet the needs of your Father. During this stay, we would have been more than happy to have organised a meeting where we could have discussed any concerns you may have had so that these could have been resolved.

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Review from L S (Daughter of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You took care of our mam so well and we would just like to say thank you all from all of the family.
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Review from Lynn W (Daughter of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring staff, mam made very welcome and comfortable, staff very polite and professional. Mam was in for respite care after being unsteady and lost some confidence, also severely sight impaired, unbelievable to what she got involved in whilst there.
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Review from Alice G (Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very helpful and kind, and they all help when in need. I am treated with dignity.
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Review from H L (Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it at Bishopsgate Lodge Care Home.
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Review from I W (Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my day, The staff are lovely.
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Review from Anne R (Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay.
Girls brilliant.
Meals very nice.
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Review from S H (Daughter of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been with you for 2 years he enjoyed his time in the bar area, playing bingo and having a shandy. Thanks to you all for looking after him.
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Review from N W (Sister-in-law of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law came into Bishopsgate five and half years ago, she suffers from a progressive debilitating condition. The care she receives is outstanding. Nothing is too much trouble. The family are so happy with her care.
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Review from Claire M (Daughter-in-law of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Visited my mother-in-law today and her clothing was disgusting, dirty like she has had it on for days. She's walking very poorly and I mentioned on my last visit about her needing a zimmer frame but no one got back to me. She nearly fell coming to see us, she is saying she is not eating and thinks she's
dying.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Bishopsgate Lodge Care Home

At Bishopsgate Lodge we always endeavour to meet the individual need of each Resident dependant on their personalised care plan. We aim to promote independence and choice for every Resident. We provide a varied and balanced menu and spend time with Residents to learn their likes and dislikes in order to provide suitable menu choices. We liaise with other professionals to ensure that appropriate equipment is obtained when required. We welcome both Resident and relatives feedback in how we can improve our service.

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Review from A C (Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time at the home has been as well as expected. Staff excellent. Probably from working or living in Barnard Castle, I am feeling very confident and relaxed about my stay here!
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Review from Sue B (Wife of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was very ill when he came here but with good care, patience and kindness he has improved a lot.
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Review from J D (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum never wanted to come into a home but when I speak to her she seems happy and enjoys the life and activities, but still enjoying her life outside the home with local friends i.e. Going to the pub, out of lunch etc. She feels important as she is a committee member.
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Review from H T (Resident) assisted by family/friend published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted a bigger room because I have a lot of family who visit daily. A room became available. I have chosen my own colour scheme and accessories and will feel more content than I feel now. All my carers, management, nurses could not be more caring and helpful. They are all wonderful.
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Review from Brian C (Husband of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is OK.
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Review from Norah F (Resident) assisted by family/friend published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was at home I was on my own, it got to the stage where I did not want to go out. But since I have been here I have met friends and join in most of the activities. I have not looked back since I have come here. The staff are very good, management very helpful and good. Meals you have a choice,
like most things.
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Review from Jean B (Resident) assisted by family/friend published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff welcome you and I get a good breakfast. Some staff go out of their way to be helpful. My room is a bit small and would like a bigger one in the future. The views are wonderful from the home. All staff are very kind. Activities are very good, you can come and go as long as you sign in and out.
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Review from Mollie A (Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While I have lived here, I am very pleased with staff and residents.
I find the meals very varied and good.
I am very content to stay here, everyone is very friendly and kind.
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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Bishopsgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Bishopsgate Lodge Care Home is calculated as follows: ( (144 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 187 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bishopsgate Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Joanne Robson

Job Title: Nursing Home Manager Joined: 2023

Started Bishopsgate Lodge on July 25 - Transfer from a Landona House Care Home.

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