Bishopsgate Lodge Care Home

Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked after. We can't thank the staff enough.

Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.

My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.

This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not wish for a better experience for my mother.

Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities, would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.

A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could manage.

I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.

My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.

Over the years, especially during Covid, it has been reassuring to have peace of mind, knowing that she has been well looked after by caring and professional staff. Thank you all so much.

Thank you!

I would not recommend this so-called care home. One of the home's managers is just not interested at all in the care of her residents.

You took care of our mam so well and we would just like to say thank you all from all of the family.

Lovely caring staff, mam made very welcome and comfortable, staff very polite and professional. Mam was in for respite care after being unsteady and lost some confidence, also severely sight impaired, unbelievable to what she got involved in whilst there.

All staff very helpful and kind, and they all help when in need. I am treated with dignity.

I like it at Bishopsgate Lodge Care Home.

I have enjoyed my day, The staff are lovely.

Meals very nice.

Dad has been with you for 2 years he enjoyed his time in the bar area, playing bingo and having a shandy. Thanks to you all for looking after him.

My sister-in-law came into Bishopsgate five and half years ago, she suffers from a progressive debilitating condition. The care she receives is outstanding. Nothing is too much trouble. The family are so happy with her care.

Visited my mother-in-law today and her clothing was disgusting, dirty like she has had it on for days. She's walking very poorly and I mentioned on my last visit about her needing a zimmer frame but no one got back to me. She nearly fell coming to see us, she is saying she is not eating and thinks she's dying.