
From the manager, nurses, carers and support staff - I received nothing but warmth and careGeoff M(Son of Resident/Service User)



From the manager, nurses, carers and support staff - I received nothing but warmth and careGeoff M(Son of Resident/Service User)



Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people.
At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they can relax and enjoy dining with family and friends. The catering team strives to make sure mealtimes are an enjoyable experience for all residents and visiting loved ones.
By getting to know each individual...
Care Provided by Bishopsgate Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Bishopsgate Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Landona House Ltd
- Private Owned
Person in charge
- Joanne Robson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 100
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (10)
Bishopsgate Lodge Care Home Reviews (67)
Bishopsgate Lodge Care Home has a Review Score of 9.6 (9.577) out of 10, based on 17 reviews in the last 2 years.
Over all time Bishopsgate Lodge Care Home has 67 reviews.
My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.
This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not wish for a better experience for my mother.
Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities, would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.
A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could manage.
I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.
My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.
More recently, as her health declined, staff were especially attentive. During her final days, they extended that care and attention to her family. looking after us too as we stayed with her. For that, we are very grateful.
Over the years, especially during Covid, it has been reassuring to have peace of mind, knowing that she has been well looked after by caring and professional staff. Thank you all so much.
Pre-Covid, I was struck by the genuinely friendly approach to us and that there were a significant number of long serving staff.
Covid was a nightmare for care homes, so I was delighted that a number of these staff are still there now.
My mother passed on June 8, and thanks again to the home, I was able to stay there for a few days, enabling me to spend invaluable quality time with my mother.
From the manager, nurses, carers and support staff - I received nothing but warmth and care towards my mother.
All of this gave her a peaceful passing.
I’ll miss my contact with some of these lovely people.
Hopefully, some will be able to attend her funeral and wake.
Thank you!
It says on the home website they have rehabilitation for stroke victims, yet they had no idea how to cope or look after my father.
My father most of the time was just left in his room in soiled or smelly clothes.
He could not walk or use the loo without supervision so if he rang his help buzzer most of the time he was ignored.
I mentioned it they just put a commode in his room which was hardly ever cleaned and most of the time when I visited was filthy.
I would not recommend this so-called care home. One of the home's managers is just not interested at all in the care of her residents.
Thank you for your review. We value all feedback as this helps us to improve our services where required. At Bishopsgate Lodge we always endeavour to meet the individual need of each Resident dependant on their personalised care plan. All staff at Bishopsgate Lodge Care Home have undertaken...
You took care of our mam so well and we would just like to say thank you all from all of the family.
Lovely caring staff, mam made very welcome and comfortable, staff very polite and professional. Mam was in for respite care after being unsteady and lost some confidence, also severely sight impaired, unbelievable to what she got involved in whilst there.
All staff very helpful and kind, and they all help when in need. I am treated with dignity.
I like it at Bishopsgate Lodge Care Home.
I have enjoyed my day, The staff are lovely.
Girls brilliant.
Meals very nice.
Dad has been with you for 2 years he enjoyed his time in the bar area, playing bingo and having a shandy. Thanks to you all for looking after him.
My sister-in-law came into Bishopsgate five and half years ago, she suffers from a progressive debilitating condition. The care she receives is outstanding. Nothing is too much trouble. The family are so happy with her care.
Visited my mother-in-law today and her clothing was disgusting, dirty like she has had it on for days. She's walking very poorly and I mentioned on my last visit about her needing a zimmer frame but no one got back to me. She nearly fell coming to see us, she is saying she is not eating and thinks she's dying.
At Bishopsgate Lodge we always endeavour to meet the individual need of each Resident dependant on their personalised care plan. We aim to promote independence and choice for every Resident. We provide a varied and balanced menu and spend time with Residents to learn their likes and dislikes in...
My time at the home has been as well as expected. Staff excellent. Probably from working or living in Barnard Castle, I am feeling very confident and relaxed about my stay here!
My husband was very ill when he came here but with good care, patience and kindness he has improved a lot.
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Started Bishopsgate Lodge on July 25 - Transfer from a Landona House Care Home.
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