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120 Duchy Road, Harrogate, HG1 2HE
View Full Details of Hampden HouseLatest Reviews for Hampden House
03 June 2025
I am well cared for in here. Myself and my clothes and room are all kept clean. I hope I will be able to stay here for whatever time I have left to live. We also get nice food to eat.
03 June 2025
Well looked after. Always treat with care.
28 May 2025
Staff very pleasant and friendly. Doesn't seem to be enough staff available. Not a lot of physical activity is available. Room comfortable.
27 May 2025
Overall the care home is good and Mum likes living there and taking part in the activities. Where I have given a rating of satisfactory it relates to the following:- Facilities - The boiler/heating system is old and keeps failing frequently leaving residents with no heating or hot water and the management do not appear to be addressing the issue properly but appear to be taking the "patching" up approach. Care/Support - use of agency staff due to being short staffed - something the new management said was one of their top priorities they were going to address 18 months ago when they took over the care home.
16 September 2024
Mum was so well looked after by all the staff at Hampden House, who dealt with her needs with care and compassion. She loved looking out from her room onto the lovely gardens and my dad especially enjoyed his afternoon tea and cake when visiting her daily. I will always be grateful for the dignified way she spent her last months. Thank you.
16 September 2024
My friend was very poorly and needed end-of-life care. She was kept pain-free and treated with care and compassion and I, and her relatives, were kept informed at all stages with kindness and understanding. Thank you for all your support.
09 August 2024
Mum was always cared for with dignity and respect. The gardens were beautifully kept with hanging baskets outside the windows. Mum enjoyed sitting in the gardens under her sun umbrella. Mum was able to be signed out and taken into Harrogate to local cafes and restaurants when relatives came if she wanted. We felt really confident that we had chosen the right place for her.
08 July 2024
Excellent care, staff very obliging and caring. My mum is safe, well cared for, happy living here. Any concerns I have as her daughter are dealt with quickly and efficiently.
02 April 2024
From the first phone call to our last day, the staff and support we and my aunt received was excellent. I lived four hours away and I was always comforted to know that my aunt was safe and supported at all times and I was kept up to speed with how she was, which was a great comfort to me. I got to know the staff really well and they knew who I was too. Overall experience was excellent.
17 January 2024
The most welcoming, hard-working and friendly team are here at Hampden House! My Granny was no longer safe living independently at home and now needs some assistance with everyday personal tasks along with some social engagement and companionship. Hampden House has delivered on all of the above and she is settling well. The staff are so helpful and the rooms and laundry are kept to a high standard. I have been particularly impressed with the social engagement team and the activities that are on offer to my Granny should she choose to participate. Thank you all so much for your warm welcome and all you do to ensure our loved ones are safe and most of all happy in your care.
10 October 2023
They made me feel very welcome all the staff were nice. Lovely place, clean and tidy, they were very helpful with my daily needs.
19 July 2023
Overall satisfactory and apart from one day (Tuesday) the meals were good although limited choice. My room was a good size and clean on arrival but no cleaning of my room or ensuite was done during my week's stay. No activities or services were offered, I had to ask for everything. Most of the staff were pleasant, polite and respectful. The person who helped me to have the one bath I had, was excellent. One person refused to wash my hair, saying that it was the hairdresser's job, but another did wash my hair later. I did mention a recliner chair, to ease leg pain but nothing was offered. The laundry service was good, though some items were lost.
19 July 2023
Hampden House was chosen by us after extensive research and visits to alternative care homes and we as a family couldn't be happier with the care provided. All staff have proved to be kind, courteous and helpful at every level and the atmosphere is welcoming most importantly our mum is happy to call Hampden House her home.
19 June 2023
I was only a resident for one week - but this enabled me to get back on my feet! So thank you, everyone.
12 June 2023
Everything was quite good but certain staff were not trained to care or make beds. Some staff were really thoughtful need heating night and morning. I have sat cold, they bought me a blanket. Worst things are the beds. I am allergic to rubber and sweat every night.
12 June 2023
I needed care following spine surgery. At short notice Hampden House provided exactly what I needed. I felt the staff were friends with each other and this made for a lovely atmosphere - which I benefitted from very much. Thanks to all.
06 June 2023
A caring and compassionate sanctuary. My mother who is now 101 has been here for several years is content here and for the rest of the family. It is a solace and reassurance to know she is secure and well looked after.
16 May 2023
Having experience of several nursing homes over the past year, I was very relieved to find Hampden House. The home has a wonderful, welcoming family feel about it, and there is always some activity going on. The residents are treated with utmost respect and the staff seem happy and enjoy their work. The quality of care provided for my mother who has complex needs has been exceptional. She is safe, comfortable and happy in her new home. Any concerns raised are dealt with immediately by the management who are approachable and have ensured my mother's needs have been met. This is a wonderful care home which feels like home.
24 January 2023
Excellent on all levels, from the point of assessment and assistance in encouraging the transfer from home to the care facility all the was through to support at the time of my father's passing. The humanity displayed at all times was unfailing, the care and dignity preferred was unstinting and made the process more positive than I could have helped for.
31 October 2022
Not enough staff.
Latest Reviews for Hampden House
03 June 2025
I am well cared for in here. Myself and my clothes and room are all kept clean. I hope I will be able to stay here for whatever time I have left to live. We also get nice food to eat.
03 June 2025
Well looked after. Always treat with care.
28 May 2025
Staff very pleasant and friendly. Doesn't seem to be enough staff available. Not a lot of physical activity is available. Room comfortable.
27 May 2025
Overall the care home is good and Mum likes living there and taking part in the activities. Where I have given a rating of satisfactory it relates to the following:- Facilities - The boiler/heating system is old and keeps failing frequently leaving residents with no heating or hot water and the management do not appear to be addressing the issue properly but appear to be taking the "patching" up approach. Care/Support - use of agency staff due to being short staffed - something the new management said was one of their top priorities they were going to address 18 months ago when they took over the care home.
16 September 2024
Mum was so well looked after by all the staff at Hampden House, who dealt with her needs with care and compassion. She loved looking out from her room onto the lovely gardens and my dad especially enjoyed his afternoon tea and cake when visiting her daily. I will always be grateful for the dignified way she spent her last months. Thank you.
16 September 2024
My friend was very poorly and needed end-of-life care. She was kept pain-free and treated with care and compassion and I, and her relatives, were kept informed at all stages with kindness and understanding. Thank you for all your support.
09 August 2024
Mum was always cared for with dignity and respect. The gardens were beautifully kept with hanging baskets outside the windows. Mum enjoyed sitting in the gardens under her sun umbrella. Mum was able to be signed out and taken into Harrogate to local cafes and restaurants when relatives came if she wanted. We felt really confident that we had chosen the right place for her.
08 July 2024
Excellent care, staff very obliging and caring. My mum is safe, well cared for, happy living here. Any concerns I have as her daughter are dealt with quickly and efficiently.
02 April 2024
From the first phone call to our last day, the staff and support we and my aunt received was excellent. I lived four hours away and I was always comforted to know that my aunt was safe and supported at all times and I was kept up to speed with how she was, which was a great comfort to me. I got to know the staff really well and they knew who I was too. Overall experience was excellent.
17 January 2024
The most welcoming, hard-working and friendly team are here at Hampden House! My Granny was no longer safe living independently at home and now needs some assistance with everyday personal tasks along with some social engagement and companionship. Hampden House has delivered on all of the above and she is settling well. The staff are so helpful and the rooms and laundry are kept to a high standard. I have been particularly impressed with the social engagement team and the activities that are on offer to my Granny should she choose to participate. Thank you all so much for your warm welcome and all you do to ensure our loved ones are safe and most of all happy in your care.
10 October 2023
They made me feel very welcome all the staff were nice. Lovely place, clean and tidy, they were very helpful with my daily needs.
19 July 2023
Overall satisfactory and apart from one day (Tuesday) the meals were good although limited choice. My room was a good size and clean on arrival but no cleaning of my room or ensuite was done during my week's stay. No activities or services were offered, I had to ask for everything. Most of the staff were pleasant, polite and respectful. The person who helped me to have the one bath I had, was excellent. One person refused to wash my hair, saying that it was the hairdresser's job, but another did wash my hair later. I did mention a recliner chair, to ease leg pain but nothing was offered. The laundry service was good, though some items were lost.
19 July 2023
Hampden House was chosen by us after extensive research and visits to alternative care homes and we as a family couldn't be happier with the care provided. All staff have proved to be kind, courteous and helpful at every level and the atmosphere is welcoming most importantly our mum is happy to call Hampden House her home.
19 June 2023
I was only a resident for one week - but this enabled me to get back on my feet! So thank you, everyone.
12 June 2023
Everything was quite good but certain staff were not trained to care or make beds. Some staff were really thoughtful need heating night and morning. I have sat cold, they bought me a blanket. Worst things are the beds. I am allergic to rubber and sweat every night.
12 June 2023
I needed care following spine surgery. At short notice Hampden House provided exactly what I needed. I felt the staff were friends with each other and this made for a lovely atmosphere - which I benefitted from very much. Thanks to all.
06 June 2023
A caring and compassionate sanctuary. My mother who is now 101 has been here for several years is content here and for the rest of the family. It is a solace and reassurance to know she is secure and well looked after.
16 May 2023
Having experience of several nursing homes over the past year, I was very relieved to find Hampden House. The home has a wonderful, welcoming family feel about it, and there is always some activity going on. The residents are treated with utmost respect and the staff seem happy and enjoy their work. The quality of care provided for my mother who has complex needs has been exceptional. She is safe, comfortable and happy in her new home. Any concerns raised are dealt with immediately by the management who are approachable and have ensured my mother's needs have been met. This is a wonderful care home which feels like home.
24 January 2023
Excellent on all levels, from the point of assessment and assistance in encouraging the transfer from home to the care facility all the was through to support at the time of my father's passing. The humanity displayed at all times was unfailing, the care and dignity preferred was unstinting and made the process more positive than I could have helped for.
31 October 2022
Not enough staff.