Submit a Review for Croft House Care Home
Braintree Road, Great Dunmow, Great Dunmow, CM6 1HR
View Full Details of Croft House Care HomeLatest Reviews for Croft House Care Home
16 July 2025
I've been in the care of Croft House as recognition of my needs and have received all required attention.
04 July 2025
All staff are most diligent in caring for my mother. She feels reassured that her daily requirements are met in a timely and caring manner and more importantly, that she is listened to by all the staff she comes in contact with. As a family we are all confident that Mum is well looked after and that she feels safe and secure and that her dignity is respected. We feel that we can trust the staff to care for our Mum as if she was their own mother, it is a great comfort to us.
02 May 2025
Since my dad has been in the care home the food and entertainment has detoriated considerably in the last 6 months. Bupa increase the price significantly over 15% and did not inform us. This is not what I would expect for a private care home esp. being Bupa. Very disappointing.
11 April 2025
Having visited Croft House 2/3 times a week now for over two years, I feel well qualified to comment on the provision of both the physical & emotional support provided to my elderly Mother during this period. The staff at Croft House are exceptional people, everyone from the admin staff to those providing personal & medical care or logistical support are genuinely invested in their Residents. Croft House does not feel like a commercial enterprise, it is a caring & kind environment which makes Residents feel they're living in a family community. In my experience the staff go the extra mile to ensure everyone in their care feels valued & the wide range of age appropriate activities & experiences ensure that there is always something to look forward to. Occasional trips out are expertly arranged by the entertainments staff for those who wish to take part & every calendar event throughout the year is celebrated with great enthusiasm. I recommend this Care Home & all its staff unreservedly!
09 April 2025
Very clean, staff friendly.
25 March 2025
Fantastic home and staff, couldn't ask for better care for my nan. The carers are amazing, the nurses are always involved and explain things and one staff member in particular is worth his weight in gold! Nan is now safe and happy, eating well and comfortable, can't thank the staff enough.
24 March 2025
This is a very good place. My brother is well care for. He is a lot different person than when he first arrived at Croft. The staff are so friendly and caring.
24 March 2025
Dad has settled in really well. Has been here just a week but likes his room, has been kept active is treated really well. Food, the staff, other residents and activities are all great. I love to see him content. Hes a very special man and must be looked after.
24 March 2025
My mother has been in Croft House since September 2024. It has given the family peace of mind that she is cared for in a lovely home. The staff are excellent and there are lots of activities for my mum to participate in. Food is good with lots of options to choose from. My mum is very happy in Croft House.
24 March 2025
Mum has been at Croft House for almost 6 months. The staff and carers have be brilliant, helping mum adjust and settle in. Nothing is too much trouble. Nursing staff are caring and approachable, reassuring that mum is in such good hands. Its such a comfort knowing mum is in the right place, for all her needs. Huge thank you to all the staff.
14 March 2025
Mother has been resident at Croft House for nearly 18 months, and has been treated with kindness, compassion, understanding and patience by all staff. Thank you for your continuing support and friendly care.
30 January 2025
Mum has been at Croft House Care Home for a couple of years, having found living independently nearly impossible. She hasn't always found the process of living in a care home easy and has at times railed against it, but she has always been treated with such kindness and compassion by the staff. I find it really telling that there has been little turn over in key staff and am hugely impressed in how they go out of their way to help mum, even coming in on days off to take her out or watch TV with her on a Saturday night. Whenever issues have occurred, managers has been very approachable and have worked quickly to resolve what issues they can.
16 January 2025
Overall we are happy with the service. There could be more communication one to one regarding the residents daily experience. We are still struggling with the food issues and the lack of showering.
15 January 2025
An absolutely outstanding care home with staff who always go the extra mile. Christmas is a prime example of entertainment, joy and love shown to all residents. Well managed, fabulous staff. Couldn't look for anywhere nice or more caring.
28 August 2024
Since somewhat reluctantly agreeing with family and our mother that a move to a care home was really the only practical course of action as living on her own was becoming more difficult, I can only say that from the initial settling in to now, the transition has been made extremely smooth and thanks to the excellent, attentive and above all compassionate nature of the staff our mother has settled in happily.
17 April 2024
My experience has been nice, the staff are welcoming and pleasant. The food is satisfactory but I enjoy the social aspect in the communal areas. I like my room and its homely feel, and I enjoy when visitors come to see me. Overall, my experience has been pleasant.
16 April 2024
My husband has been here for 5 1/2 years - he is paralysed from the chest down and is unable to join in activities. Up to this point we have been self-funding - selling off everything we possess and using every penny of savings. Two members of staff in particular are very kind and do their best to encourage eating and drinking. Front of house - reception and another particular member of staff have been very helpful.
16 April 2024
Very friendly and helpful staff, have made Dad's stay here very comfortable.
10 April 2024
My mother has been a resident at Croft House for over a year. During this time my overall experience has been excellent. The facilities and location are obviously important factors here. However what really makes Croft House is the dedication of the team members who go about their work with a caring, professional and upbeat approach. Thank you all for your continuing help and support.
28 February 2024
Since the day my mum arrived, she has been cared for beyond our expectations. The staff are exemplary in their work, going the extra mile to ensure that my mum is comfortable, well fed and medically supported. The food and kitchen staff are highly commended - it is great that you can join in for lunch or supper. Thank you to the manager and two members of staff in particular for great communication and to your wonderful team for their compassion and kindness.
Latest Reviews for Croft House Care Home
16 July 2025
I've been in the care of Croft House as recognition of my needs and have received all required attention.
04 July 2025
All staff are most diligent in caring for my mother. She feels reassured that her daily requirements are met in a timely and caring manner and more importantly, that she is listened to by all the staff she comes in contact with. As a family we are all confident that Mum is well looked after and that she feels safe and secure and that her dignity is respected. We feel that we can trust the staff to care for our Mum as if she was their own mother, it is a great comfort to us.
02 May 2025
Since my dad has been in the care home the food and entertainment has detoriated considerably in the last 6 months. Bupa increase the price significantly over 15% and did not inform us. This is not what I would expect for a private care home esp. being Bupa. Very disappointing.
11 April 2025
Having visited Croft House 2/3 times a week now for over two years, I feel well qualified to comment on the provision of both the physical & emotional support provided to my elderly Mother during this period. The staff at Croft House are exceptional people, everyone from the admin staff to those providing personal & medical care or logistical support are genuinely invested in their Residents. Croft House does not feel like a commercial enterprise, it is a caring & kind environment which makes Residents feel they're living in a family community. In my experience the staff go the extra mile to ensure everyone in their care feels valued & the wide range of age appropriate activities & experiences ensure that there is always something to look forward to. Occasional trips out are expertly arranged by the entertainments staff for those who wish to take part & every calendar event throughout the year is celebrated with great enthusiasm. I recommend this Care Home & all its staff unreservedly!
09 April 2025
Very clean, staff friendly.
25 March 2025
Fantastic home and staff, couldn't ask for better care for my nan. The carers are amazing, the nurses are always involved and explain things and one staff member in particular is worth his weight in gold! Nan is now safe and happy, eating well and comfortable, can't thank the staff enough.
24 March 2025
This is a very good place. My brother is well care for. He is a lot different person than when he first arrived at Croft. The staff are so friendly and caring.
24 March 2025
Dad has settled in really well. Has been here just a week but likes his room, has been kept active is treated really well. Food, the staff, other residents and activities are all great. I love to see him content. Hes a very special man and must be looked after.
24 March 2025
My mother has been in Croft House since September 2024. It has given the family peace of mind that she is cared for in a lovely home. The staff are excellent and there are lots of activities for my mum to participate in. Food is good with lots of options to choose from. My mum is very happy in Croft House.
24 March 2025
Mum has been at Croft House for almost 6 months. The staff and carers have be brilliant, helping mum adjust and settle in. Nothing is too much trouble. Nursing staff are caring and approachable, reassuring that mum is in such good hands. Its such a comfort knowing mum is in the right place, for all her needs. Huge thank you to all the staff.
14 March 2025
Mother has been resident at Croft House for nearly 18 months, and has been treated with kindness, compassion, understanding and patience by all staff. Thank you for your continuing support and friendly care.
30 January 2025
Mum has been at Croft House Care Home for a couple of years, having found living independently nearly impossible. She hasn't always found the process of living in a care home easy and has at times railed against it, but she has always been treated with such kindness and compassion by the staff. I find it really telling that there has been little turn over in key staff and am hugely impressed in how they go out of their way to help mum, even coming in on days off to take her out or watch TV with her on a Saturday night. Whenever issues have occurred, managers has been very approachable and have worked quickly to resolve what issues they can.
16 January 2025
Overall we are happy with the service. There could be more communication one to one regarding the residents daily experience. We are still struggling with the food issues and the lack of showering.
15 January 2025
An absolutely outstanding care home with staff who always go the extra mile. Christmas is a prime example of entertainment, joy and love shown to all residents. Well managed, fabulous staff. Couldn't look for anywhere nice or more caring.
28 August 2024
Since somewhat reluctantly agreeing with family and our mother that a move to a care home was really the only practical course of action as living on her own was becoming more difficult, I can only say that from the initial settling in to now, the transition has been made extremely smooth and thanks to the excellent, attentive and above all compassionate nature of the staff our mother has settled in happily.
17 April 2024
My experience has been nice, the staff are welcoming and pleasant. The food is satisfactory but I enjoy the social aspect in the communal areas. I like my room and its homely feel, and I enjoy when visitors come to see me. Overall, my experience has been pleasant.
16 April 2024
My husband has been here for 5 1/2 years - he is paralysed from the chest down and is unable to join in activities. Up to this point we have been self-funding - selling off everything we possess and using every penny of savings. Two members of staff in particular are very kind and do their best to encourage eating and drinking. Front of house - reception and another particular member of staff have been very helpful.
16 April 2024
Very friendly and helpful staff, have made Dad's stay here very comfortable.
10 April 2024
My mother has been a resident at Croft House for over a year. During this time my overall experience has been excellent. The facilities and location are obviously important factors here. However what really makes Croft House is the dedication of the team members who go about their work with a caring, professional and upbeat approach. Thank you all for your continuing help and support.
28 February 2024
Since the day my mum arrived, she has been cared for beyond our expectations. The staff are exemplary in their work, going the extra mile to ensure that my mum is comfortable, well fed and medically supported. The food and kitchen staff are highly commended - it is great that you can join in for lunch or supper. Thank you to the manager and two members of staff in particular for great communication and to your wonderful team for their compassion and kindness.