Latest Reviews for Chase House
29 January 2026
Chase House has been updating it's infrastructure this year which is helping to further improve the Residents experience. I have been advised more work is continuing which is welcome and vital.
The Carers are very caring & new team members work well in getting to know Mum which is a good
attribute. It makes such a difference particularly where longer standing team members can see very quickly when there is a change in how Mum is & do something about it. The Nurses underpin this and are good at getting involved when necessary. None of this is possible without hard work from the Kitchen Team, Housekeeping & Maintenance, they all add value in looking after Mum.
A busy Activities Team work very hard throughout the year to entertain the Residents. They are so vital in keeping the Residents interested & smiling.
It's not easy caring for elderly people with declining health or mobility, & especially dementia. I confirm that without Chase House I wouldn't still have Mum. Thankyou
26 January 2026
Great support with Mum, she loves it here and it feels like home for her. I'm very happy with the care she is given. The activities are great and there is good communication to family members as to what is going on on a weekly basis. Staff are all very helpful and attentive to mum's needs.
26 January 2026
My family member has always received the most wonderful care and compassion, given by dedicated and very hard working staff who genuinely treat all residents in a positive and friendly manner.
Any concerns or issues can always be addressed with Management and dealt with quickly.
Great food choices
and varied activities. The home has a comfortable and warm feeling and the staff cope very well considering its not a purpose built modern building.
Beautiful garden and grounds which in the summer is well used. Management and staff have really made many positive and noticeable changes, all for the good.
26 January 2026
Very caring staff. Very thorough and respectful. Very clean. Always very thortful of both residents and visitors. Wide range of entertainment on a regular basis to encourage residents to take part.
26 January 2026
Mum has settled in really well.
The staff are very caring , professional and always there if you need a chat as a visitor i feel made very welcome . The home is in a lovely setting large garden plenty of space can't wait to be out side in the warmer months whilst visiting mum.They have activities
each day ,eg bingo, exercise , quizes ,beauty nails and pampering one to one, flower arranging where the flowers can be seen around the home looking beautiful. I have got to know a few residents so it's nice to have a chat with them when I visit mum. It's also lovely to be able to stay for lunch they invite familes of the residents to join in for xmas celebrations, valentines, birthdays any special occasion.
It's lovely to be able to see Mum doing more joining in feeling part of a group as to being on her own. I have noticed a vast improvement in her well being.
I would recommend Chase House I have been so impressed with all it's facilities .
16 January 2026
Chase House was invaluable in meeting mums needs without any hesitation. At a time when mum was at her most vulnerable, this care home provided care without question. Following a more serious stroke they didn't hesitate in allowing mum to return from hospital to end her 85 years with dignity and
compassion. We will forever be indebted to Chase House for the love and care shown to mum and our family.
27 October 2025
Access to the home is difficult due to unmade up road. Age of the building brings its own constraints but the best use of what is available has been made. Staff are warm, welcoming and sensitive to the needs of residents. At times more staff would help give residents more time 1 to 1. Activities are
varied and residents are able to and encouraged to join in. The home feels very secure and access to the large garden has recently been made safer with fencing and changes to landscaping. Nursing staff are excellent and well informed. Staff training appears to be improving and an excellent recruitment plan seems to be working well.
13 October 2025
We have been very happy with the care our mother has received at Chase House. The staff are very helpful and can't do enough for my mother who has Alzheimer's and can be difficult. Chase House is clean and always smells fresh unlike some care homes. Mum receives an excellent level of care. Highly
recommend.
03 October 2025
My wife and I have had extensive experience of working with local care homes as volunteers and outreach from our church. I cannot name any of the 30+ homes I know of that could do a better job of caring for my wife now she has experience her second major stroke than Chase House. They have been
responsive to our concerns and any issues that arise normally in a busy care environment.
02 October 2025
Very happy with ongoing care of my mother. In addition, the nurses were very happy to accept our formal confirmation to accept the flu jab without filling in the forms. Happy with our other queries about Mum's health
29 July 2020
Mum, aged 90, was sent here for convalescence by the NHS after sustaining a fractured left wrist and sacrum. I was disappointed it was so far from her home and myself - but looking up their website was pleasantly surprised to see their scope of expertise and knew (being a retired and former nurse
myself), that they were more than capable of dealing with Mother's needs!
Sadly due to the Coronavirus pandemic I never saw her room or the inside of the home due to 15 minutes appointments held "weather permitting" in the garden!
But you can tell a lot from a garden when you see a lovely little menagerie of doves, tortoises, Koi pond, and I think they were called Duga from Chile (cross between hamster and rats - (they had tails!). Lovely well kept gardens and a welcome cup of tea in best china teapot, cups and saucers and service with a smile from their Activities Organiser!
Also, of note had to be the peace/contentment I noticed among both patients and the staff, whatever they were doing.
04 June 2018
My cousin has been at Chase house for some time. The home staff from the Director and all her staff are always of the top quality. You worry when relatives go into a home but not, in this case, it is brilliant. There is always staff about and the way they treat the residents is very kind and caring.
22 May 2018
We needed emergency respite for my mum who has Multiple Sclerosis, when my dad (who is her main carer) was admitted as an emergency to hospital. It was my mum's first time in respite and the staff at Chase House, without exception, were wonderful with her - patient, kind, understanding and priding
themselves on very personalised care. They all did everything possible to ease her (and my) anxiety and to ensure she had the most positive experience possible. The support offered by Matron and her team in arranging a quick admission, sorting out transport and generally offering advice and emotional support was amazing. I couldn't recommend the team here highly enough.
Latest Reviews for Chase House
29 January 2026
Chase House has been updating it's infrastructure this year which is helping to further improve the Residents experience. I have been advised more work is continuing which is welcome and vital.
The Carers are very caring & new team members work well in getting to know Mum which is a good
attribute. It makes such a difference particularly where longer standing team members can see very quickly when there is a change in how Mum is & do something about it. The Nurses underpin this and are good at getting involved when necessary. None of this is possible without hard work from the Kitchen Team, Housekeeping & Maintenance, they all add value in looking after Mum.
A busy Activities Team work very hard throughout the year to entertain the Residents. They are so vital in keeping the Residents interested & smiling.
It's not easy caring for elderly people with declining health or mobility, & especially dementia. I confirm that without Chase House I wouldn't still have Mum. Thankyou
26 January 2026
Great support with Mum, she loves it here and it feels like home for her. I'm very happy with the care she is given. The activities are great and there is good communication to family members as to what is going on on a weekly basis. Staff are all very helpful and attentive to mum's needs.
26 January 2026
My family member has always received the most wonderful care and compassion, given by dedicated and very hard working staff who genuinely treat all residents in a positive and friendly manner.
Any concerns or issues can always be addressed with Management and dealt with quickly.
Great food choices
and varied activities. The home has a comfortable and warm feeling and the staff cope very well considering its not a purpose built modern building.
Beautiful garden and grounds which in the summer is well used. Management and staff have really made many positive and noticeable changes, all for the good.
26 January 2026
Very caring staff. Very thorough and respectful. Very clean. Always very thortful of both residents and visitors. Wide range of entertainment on a regular basis to encourage residents to take part.
26 January 2026
Mum has settled in really well.
The staff are very caring , professional and always there if you need a chat as a visitor i feel made very welcome . The home is in a lovely setting large garden plenty of space can't wait to be out side in the warmer months whilst visiting mum.They have activities
each day ,eg bingo, exercise , quizes ,beauty nails and pampering one to one, flower arranging where the flowers can be seen around the home looking beautiful. I have got to know a few residents so it's nice to have a chat with them when I visit mum. It's also lovely to be able to stay for lunch they invite familes of the residents to join in for xmas celebrations, valentines, birthdays any special occasion.
It's lovely to be able to see Mum doing more joining in feeling part of a group as to being on her own. I have noticed a vast improvement in her well being.
I would recommend Chase House I have been so impressed with all it's facilities .
16 January 2026
Chase House was invaluable in meeting mums needs without any hesitation. At a time when mum was at her most vulnerable, this care home provided care without question. Following a more serious stroke they didn't hesitate in allowing mum to return from hospital to end her 85 years with dignity and
compassion. We will forever be indebted to Chase House for the love and care shown to mum and our family.
27 October 2025
Access to the home is difficult due to unmade up road. Age of the building brings its own constraints but the best use of what is available has been made. Staff are warm, welcoming and sensitive to the needs of residents. At times more staff would help give residents more time 1 to 1. Activities are
varied and residents are able to and encouraged to join in. The home feels very secure and access to the large garden has recently been made safer with fencing and changes to landscaping. Nursing staff are excellent and well informed. Staff training appears to be improving and an excellent recruitment plan seems to be working well.
13 October 2025
We have been very happy with the care our mother has received at Chase House. The staff are very helpful and can't do enough for my mother who has Alzheimer's and can be difficult. Chase House is clean and always smells fresh unlike some care homes. Mum receives an excellent level of care. Highly
recommend.
03 October 2025
My wife and I have had extensive experience of working with local care homes as volunteers and outreach from our church. I cannot name any of the 30+ homes I know of that could do a better job of caring for my wife now she has experience her second major stroke than Chase House. They have been
responsive to our concerns and any issues that arise normally in a busy care environment.
02 October 2025
Very happy with ongoing care of my mother. In addition, the nurses were very happy to accept our formal confirmation to accept the flu jab without filling in the forms. Happy with our other queries about Mum's health
29 July 2020
Mum, aged 90, was sent here for convalescence by the NHS after sustaining a fractured left wrist and sacrum. I was disappointed it was so far from her home and myself - but looking up their website was pleasantly surprised to see their scope of expertise and knew (being a retired and former nurse
myself), that they were more than capable of dealing with Mother's needs!
Sadly due to the Coronavirus pandemic I never saw her room or the inside of the home due to 15 minutes appointments held "weather permitting" in the garden!
But you can tell a lot from a garden when you see a lovely little menagerie of doves, tortoises, Koi pond, and I think they were called Duga from Chile (cross between hamster and rats - (they had tails!). Lovely well kept gardens and a welcome cup of tea in best china teapot, cups and saucers and service with a smile from their Activities Organiser!
Also, of note had to be the peace/contentment I noticed among both patients and the staff, whatever they were doing.
04 June 2018
My cousin has been at Chase house for some time. The home staff from the Director and all her staff are always of the top quality. You worry when relatives go into a home but not, in this case, it is brilliant. There is always staff about and the way they treat the residents is very kind and caring.
22 May 2018
We needed emergency respite for my mum who has Multiple Sclerosis, when my dad (who is her main carer) was admitted as an emergency to hospital. It was my mum's first time in respite and the staff at Chase House, without exception, were wonderful with her - patient, kind, understanding and priding
themselves on very personalised care. They all did everything possible to ease her (and my) anxiety and to ensure she had the most positive experience possible. The support offered by Matron and her team in arranging a quick admission, sorting out transport and generally offering advice and emotional support was amazing. I couldn't recommend the team here highly enough.