Submit a Review for Hazel Bank Nursing Home
Daisy Hill Lane, Heaton, Bradford, BD9 6BN
View full details of Hazel Bank Nursing HomeLatest Reviews for Hazel Bank Nursing Home
23 January 2026
I do not recommend Hazel Bank Care Home. When reading previous reviews I had to check I was looking at the right service as they are so different to what I saw when my friend lived there up to recently. I am staggered to see that it has just been rated overall 'Good' by CQC & feel I have to write
this review so people have an accurate picture from my direct experience of the service. The environment is depressing & scruffy , there is never a pen to sign in, nor information displayed to show staff names & photographs. My friend's (labelled) clothes were constantly going missing & often lost, when the lift broke down some people had to sleep in the dining room over the weekend. My friend's lifelong dietary preferences were not always respected, care needs were not always met - eg pressure sores developed, toenails were overgrown. Some staff were very good, others showed little interest in the residents. The glowing review on the Hazel Bank website is for another named home.
05 June 2025
Since moving into Hazel Bank, my husband has settled in well, is very happy and comfortable there.
From my perspective, the staff are brilliant, all very welcoming & good at their jobs.
They seem like good teams led by good management. Nothing is too much trouble.
I find the atmosphere in the
home is quite like home, with all the residents seeming very happy & well cared for.
14 May 2025
Always a professional service staff always positioned carefully around the rooms and different areas giving me a sense of safety for mum. Everyone has a smile on their face no matter what the situation and staff clearly communicate with one another helping not just the residents but one another. The
whole place smells fresh unlike other homes I've visited making me happy that my mum is again cared for. All residents are cleanly and appropriately dressed every time I've been in. Staff also are attentive to none residents as well when visiting. The management are fabulous very warm welcoming and knowledgeable in their own role as well as an individual in their care. They are exceptionally welcoming and helpful with anything you ask. The overall feeling is amazing when you visit this home; it's an old building but they so make it work in every aspect. Thank you to all the hardworking staff who clearly work in this home because they care.
07 May 2025
All staff were very nice, friendly and helpful, but I do feel they are very stretched in their work and required to do too much, which leaves some important things not done. Residents sometimes appear unkempt and in unclean clothes. Many parts of the home are dirty, but again, probably down to not
enough staff. The manager is very approachable and helpful, and listens to concerns.
22 January 2025
My dad has been at Hazel Bank Nursing Home since December 2024, I think it is a great place!
My dad, who has dementia, has settled in very well and has made a couple of friends. He likes it there, I have made the following observations:
* it is a welcoming home for visitors and feels like a
'family' home
* visitors are always made welcome at any time
* the staff are always informal and helpful
* they are highly informative with me and highly attentive to my dad's needs such as him being a high risk of falling
* The manager, is also very friendly and professional
21 January 2025
My Dad is in a safe and pleasant environment now, staff are caring and warm and I am reassured he is there, I cannot fault the care or environment. I thought he might not enjoy being in a home but he seems to be thriving, the staff are looking after him very well.
03 January 2025
Very welcoming nursing home to relatives, superb nursing staff, kitchen staff and cleaning/laundry staff. Food is exceptionally nutritional, delicious and plentiful. Management and admin staff take notes of Dad's requirements and needs updating care plans as and when, nothing is ever too much, staff
are caring and hardworking. We are overly delighted with the exceptional care and dignity shown to my father. Thank you Hazel Bank Nursing Home.
17 December 2024
As a retired qualified Army nurse, I love that getting into this home is monitored and locked - as no resident can go outside wondering unaided, thus making it super safe.
The staff are lovely and friendly and all the residents seem happy with their environment in the day rooms and dining room.
I
have found the home to be very clean on my numerous visits and other relatives that I have met and talked to seem happy too
17 December 2024
My sister is well looked after, the staff are caring. I visit over the lunchtime period and the staff provided a lunch on every occasion which is much appreciated. One memorable event was Yorkshire day, which was well organised, great entertainment. Also my sister's birthday was celebrated with a
cake made by the chef. All in all she is well looked after.
03 December 2024
CQC and other organisations are totally toothless - weak management - previous manager at Hazel Bank Nursing Home excellent. The manager is weak and toothless and arrogant - surly care assistants. Like getting in and out Fort Knox. The residents and anyone associated with them have no rights to
raise concerns and complaints - not very welcoming as a visitor.
Problems with rodents - dirty toilets - a visitor toilet that used to be accessible but now has a lock with a number so visitors no longer have access to use it.
A care assistant came into my sister's room and started complaining to my sister, asked her to leave. Very unprofessional and the only home that does this sort of thing. Poorly trained staff and only an in-house complaint procedure so nothing would be done. Wouldn't recommend this place at all so please avoid sending any one you here, its a risk.
28 November 2024
The home is quiet, clean and professional. I feel looked after and safe.
My condition has improved dramatically since arriving at Hazel Bank.
Staff are friendly, cooperative and eager to please. Staff are quick to respond to any requests for help.
14 November 2024
Wife of 71 years. Very satisfied my husband calls all the nurses "mama" because of the love and care they give him. A very happy home.
22 November 2021
The staff are so caring and helpful. They have all been brilliant with him. Thank you.
Latest Reviews for Hazel Bank Nursing Home
23 January 2026
I do not recommend Hazel Bank Care Home. When reading previous reviews I had to check I was looking at the right service as they are so different to what I saw when my friend lived there up to recently. I am staggered to see that it has just been rated overall 'Good' by CQC & feel I have to write
this review so people have an accurate picture from my direct experience of the service. The environment is depressing & scruffy , there is never a pen to sign in, nor information displayed to show staff names & photographs. My friend's (labelled) clothes were constantly going missing & often lost, when the lift broke down some people had to sleep in the dining room over the weekend. My friend's lifelong dietary preferences were not always respected, care needs were not always met - eg pressure sores developed, toenails were overgrown. Some staff were very good, others showed little interest in the residents. The glowing review on the Hazel Bank website is for another named home.
05 June 2025
Since moving into Hazel Bank, my husband has settled in well, is very happy and comfortable there.
From my perspective, the staff are brilliant, all very welcoming & good at their jobs.
They seem like good teams led by good management. Nothing is too much trouble.
I find the atmosphere in the
home is quite like home, with all the residents seeming very happy & well cared for.
14 May 2025
Always a professional service staff always positioned carefully around the rooms and different areas giving me a sense of safety for mum. Everyone has a smile on their face no matter what the situation and staff clearly communicate with one another helping not just the residents but one another. The
whole place smells fresh unlike other homes I've visited making me happy that my mum is again cared for. All residents are cleanly and appropriately dressed every time I've been in. Staff also are attentive to none residents as well when visiting. The management are fabulous very warm welcoming and knowledgeable in their own role as well as an individual in their care. They are exceptionally welcoming and helpful with anything you ask. The overall feeling is amazing when you visit this home; it's an old building but they so make it work in every aspect. Thank you to all the hardworking staff who clearly work in this home because they care.
07 May 2025
All staff were very nice, friendly and helpful, but I do feel they are very stretched in their work and required to do too much, which leaves some important things not done. Residents sometimes appear unkempt and in unclean clothes. Many parts of the home are dirty, but again, probably down to not
enough staff. The manager is very approachable and helpful, and listens to concerns.
22 January 2025
My dad has been at Hazel Bank Nursing Home since December 2024, I think it is a great place!
My dad, who has dementia, has settled in very well and has made a couple of friends. He likes it there, I have made the following observations:
* it is a welcoming home for visitors and feels like a
'family' home
* visitors are always made welcome at any time
* the staff are always informal and helpful
* they are highly informative with me and highly attentive to my dad's needs such as him being a high risk of falling
* The manager, is also very friendly and professional
21 January 2025
My Dad is in a safe and pleasant environment now, staff are caring and warm and I am reassured he is there, I cannot fault the care or environment. I thought he might not enjoy being in a home but he seems to be thriving, the staff are looking after him very well.
03 January 2025
Very welcoming nursing home to relatives, superb nursing staff, kitchen staff and cleaning/laundry staff. Food is exceptionally nutritional, delicious and plentiful. Management and admin staff take notes of Dad's requirements and needs updating care plans as and when, nothing is ever too much, staff
are caring and hardworking. We are overly delighted with the exceptional care and dignity shown to my father. Thank you Hazel Bank Nursing Home.
17 December 2024
As a retired qualified Army nurse, I love that getting into this home is monitored and locked - as no resident can go outside wondering unaided, thus making it super safe.
The staff are lovely and friendly and all the residents seem happy with their environment in the day rooms and dining room.
I
have found the home to be very clean on my numerous visits and other relatives that I have met and talked to seem happy too
17 December 2024
My sister is well looked after, the staff are caring. I visit over the lunchtime period and the staff provided a lunch on every occasion which is much appreciated. One memorable event was Yorkshire day, which was well organised, great entertainment. Also my sister's birthday was celebrated with a
cake made by the chef. All in all she is well looked after.
03 December 2024
CQC and other organisations are totally toothless - weak management - previous manager at Hazel Bank Nursing Home excellent. The manager is weak and toothless and arrogant - surly care assistants. Like getting in and out Fort Knox. The residents and anyone associated with them have no rights to
raise concerns and complaints - not very welcoming as a visitor.
Problems with rodents - dirty toilets - a visitor toilet that used to be accessible but now has a lock with a number so visitors no longer have access to use it.
A care assistant came into my sister's room and started complaining to my sister, asked her to leave. Very unprofessional and the only home that does this sort of thing. Poorly trained staff and only an in-house complaint procedure so nothing would be done. Wouldn't recommend this place at all so please avoid sending any one you here, its a risk.
28 November 2024
The home is quiet, clean and professional. I feel looked after and safe.
My condition has improved dramatically since arriving at Hazel Bank.
Staff are friendly, cooperative and eager to please. Staff are quick to respond to any requests for help.
14 November 2024
Wife of 71 years. Very satisfied my husband calls all the nurses "mama" because of the love and care they give him. A very happy home.
22 November 2021
The staff are so caring and helpful. They have all been brilliant with him. Thank you.