Hazel Bank Nursing Home

Daisy Hill Lane, Heaton, Bradford BD9 6BN
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9.1 12 Reviews
  • Hazel Bank Nursing Home, Bradford
Hazel Bank Nursing Home is a charming and comfortable property, staffed by skilled carers whose hard work and friendly approach has given the facility a strong reputation within the local community.

The Home is easily accessible by public transport. Hazel Bank enjoys a prominent position in Daisy Hill with sweeping views across the city. The Home is situated in landscaped grounds consisting of lawned areas and a car park to the front and side.

Residents are well-located for access to local amenities, while enjoying scenic views and landscaped grounds, together with nursing packages organised to suit their specific needs.

The home's spacious interiors include a social activities unit, with much for occupants to enjoy on a day-to-day basis.

All meals are cooked and prepared individually by the homes Chef, ensuring the food is wholesome and nutritious. Menus are prepared by the Chef and offer a choice at all times while catering to any dietary requirements.

All staff receive specialist training and mentoring. The home spends time really getting to know residents and spend time understanding their life story and the things that are important to them, so the home can focus on the things that really matter to them. Every resident has a named key worker who helps develop their own personalised care.
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Care Provided by Hazel Bank Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1258 – £1258
  • Self-Funded Residential Dementia Care: £1258 – £1258

Pricing excludes therapeutic activities such as hairdressing and chiropodists.

These prices are only a guideline, please contact Hazel Bank Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Laura Holmes (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (29)

Parking

  • The Home is easily accessible by public transport. Hazel Bank enjoys a prominent position in Daisy Hill with sweeping views across the city. The Home is situated in landscaped grounds consisting of lawned areas and a car park to the front and side.

Hazel Bank Nursing Home Reviews (12)

9.1

Hazel Bank Nursing Home has a Review Score of 9.1 (9.142) out of 10, based on 11 reviews in the last 2 years.
Over all time Hazel Bank Nursing Home has 12 reviews.

Overall Experience
  • 8
  • 2
  • 1
  • 0
  • 1
Date Published
  • 12
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  • 11
  • 11
  • 1
Reviewer Connection to Hazel Bank Nursing Home
  • 4
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  • 1
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  • 1
Total of 12, showing 1-12
Review from Denise E (Wife of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving into Hazel Bank, my husband has settled in well, is very happy and comfortable there.
From my perspective, the staff are brilliant, all very welcoming & good at their jobs.
They seem like good teams led by good management. Nothing is too much trouble.
I find the atmosphere in the home
is quite like home, with all the residents seeming very happy & well cared for.
Reply from Georgea Buckle, Operations Executive at Hazel Bank Nursing Home
Thank you for your lovely feedback. We're so pleased to hear your husband is happy and comfortable at Hazel Bank. It means a lot to know you feel supported by our team and that the home feels…read more
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Review from W B (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a professional service staff always positioned carefully around the rooms and different areas giving me a sense of safety for mum. Everyone has a smile on their face no matter what the situation and staff clearly communicate with one another helping not just the residents but one another. The
whole place smells fresh unlike other homes I've visited making me happy that my mum is again cared for. All residents are cleanly and appropriately dressed every time I've been in. Staff also are attentive to none residents as well when visiting. The management are fabulous very warm welcoming and knowledgeable in their own role as well as an individual in their care. They are exceptionally welcoming and helpful with anything you ask. The overall feeling is amazing when you visit this home; it's an old building but they so make it work in every aspect. Thank you to all the hardworking staff who clearly work in this home because they care.
Reply from Georgea Buckle, Operations Executive at Hazel Bank Nursing Home
Thank you so much for your lovely feedback. We're so pleased to hear you feel your mum is safe, well cared for, and that the team's warmth and professionalism stand out. Your kind words mean a lot to…read more
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Review from R R (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All staff were very nice, friendly and helpful, but I do feel they are very stretched in their work and required to do too much, which leaves some important things not done. Residents sometimes appear unkempt and in unclean clothes. Many parts of the home are dirty, but again, probably down to not enough
staff. The manager is very approachable and helpful, and listens to concerns.
Reply from Georgea Buckle, Operations Executive at Hazel Bank Nursing Home
Thank you for your feedback. We're glad to hear you found our staff friendly, helpful, and the manager approachable. We take your concerns seriously and acknowledge the challenges raised regarding…read more
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Review from D F (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Hazel Bank Nursing Home since December 2024, I think it is a great place!
My dad, who has dementia, has settled in very well and has made a couple of friends. He likes it there, I have made the following observations:
* it is a welcoming home for visitors and feels like a 'family'
home
* visitors are always made welcome at any time
* the staff are always informal and helpful
* they are highly informative with me and highly attentive to my dad's needs such as him being a high risk of falling
* The manager, is also very friendly and professional
Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home
Thank you so much for your kind and thoughtful review. We're so pleased to hear that your dad has settled in well at Hazel Bank and that he's enjoying his time here, even making some new friends. It's…read more
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Review from John F (Son of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is in a safe and pleasant environment now, staff are caring and warm and I am reassured he is there, I cannot fault the care or environment. I thought he might not enjoy being in a home but he seems to be thriving, the staff are looking after him very well.
Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home
Thank you for your kind and thoughtful review. We are so glad to hear that your dad is thriving in our care and that he feels safe and comfortable in his new environment. It's wonderful to know that…read more
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Review from A N (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming nursing home to relatives, superb nursing staff, kitchen staff and cleaning/laundry staff. Food is exceptionally nutritional, delicious and plentiful. Management and admin staff take notes of Dad's requirements and needs updating care plans as and when, nothing is ever too much, staff
are caring and hardworking. We are overly delighted with the exceptional care and dignity shown to my father. Thank you Hazel Bank Nursing Home.
Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home
Thank you for the lovely review! I'm delighted that you're delighted at the care your father gets. We will share this with the team at the home!
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Review from Kathryn L (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a retired qualified Army nurse, I love that getting into this home is monitored and locked - as no resident can go outside wondering unaided, thus making it super safe.
The staff are lovely and friendly and all the residents seem happy with their environment in the day rooms and dining room.
I
have found the home to be very clean on my numerous visits and other relatives that I have met and talked to seem happy too
Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home
Thank you for the kind review. We really appreciate your feedback
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Review from H B (Sister of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is well looked after, the staff are caring. I visit over the lunchtime period and the staff provided a lunch on every occasion which is much appreciated. One memorable event was Yorkshire day, which was well organised, great entertainment. Also my sister's birthday was celebrated with a cake
made by the chef. All in all she is well looked after.
Reply from Antony Hall, Managing Director at Hazel Bank Nursing Home
Thank you for your kind words. I am so pleased your sister is receiving the level of care that enables her to lead her life as she wishes whilst living with us. The team work tirelessly to ensure this…read more
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Review from S G (Brother of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
CQC and other organisations are totally toothless - weak management - previous manager at Hazel Bank Nursing Home excellent. The manager is weak and toothless and arrogant - surly care assistants. Like getting in and out Fort Knox. The residents and anyone associated with them have no rights to raise
concerns and complaints - not very welcoming as a visitor.
Problems with rodents - dirty toilets - a visitor toilet that used to be accessible but now has a lock with a number so visitors no longer have access to use it.
A care assistant came into my sister's room and started complaining to my sister, asked her to leave. Very unprofessional and the only home that does this sort of thing. Poorly trained staff and only an in-house complaint procedure so nothing would be done. Wouldn't recommend this place at all so please avoid sending any one you here, its a risk.
Reply from Antony Hall, Managing Director at Hazel Bank Nursing Home
We are sorry to hear that you feel the care you sister receives at Hazel Bank does not meet your expectations. We will take on board your comments to assure ourselves that all the residents in Hazel…read more
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Review from S A (Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is quiet, clean and professional. I feel looked after and safe.
My condition has improved dramatically since arriving at Hazel Bank.
Staff are friendly, cooperative and eager to please. Staff are quick to respond to any requests for help.
Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home
Thank you for the kind review, we will share this with the care team at the home.
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Review from Shirley M (Wife of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wife of 71 years. Very satisfied my husband calls all the nurses "mama" because of the love and care they give him. A very happy home.
Reply from Phil Benson, Executive Director of Operations at Hazel Bank Nursing Home
Thank you for this lovely review! We will share this with the team at the home.
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Review from Mary K (Partner of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so caring and helpful. They have all been brilliant with him. Thank you.
Reply from Lynn Billingham, Sales, Marketing & Customer Services Manager at Hazel Bank Nursing Home
Thank you for taking the time to complete a review for our home and your lovely comments which I will pass on to the team.
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Current Review Score: 9.1 (9.142)

Overview of Review Score

The Review Score of 9.1 (9.142) out of 10 for Hazel Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.242 for Hazel Bank Nursing Home is calculated as follows: ( (79 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 128 Ratings = 4.242
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Hazel Bank Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 27 Oct 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hazel Bank Nursing Home

What types of Care is Hazel Bank Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hazel Bank Nursing Home have?

There are 31 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hazel Bank Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazel Bank Nursing Home to the centre of Bradford?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazel Bank Nursing Home to verify any information. View our terms and conditions. Hazel Bank Nursing Home has an Enhanced Service - more info.