Submit a Review for Barchester Winchester House Care Centre
180 Wouldham Road, Wouldham, Rochester, ME1 3TR
View full details of Barchester Winchester House Care CentreLatest Reviews for Barchester Winchester House Care Centre
29 January 2026
Outstanding staff across every area. Amazing activities, care, support and wonderfully prepared meals and snacks. Music activities are my dad's favourite. Every aspect of my dad's needs are met at a very high level. The care is exactly what you would want for your loved one. Sally in the office has
gone above and beyond for our dad, total superstar xx
21 January 2026
My husband has been at Winchester house for just one month now.
The staff have been caring and professional towards my husband and I. At a difficult time for us both, we have been shown compassion and care. The home is spotless, the staff all friendly and I am so pleased that my husband is there
12 January 2026
We are extremely happy with the level.of care at Winchester House, it is clean comfortable and homely. The food is lovely, with a great choice. The staff all go above and beyond, they are friendly and kind, and look after dad very well. We dont have to worry knowing he is here, we know he has the
best care possible
22 December 2025
My family and I are very happy with the way the staff @ Barchester Winchester House are dealing with my husband who has dementia - everyone has shown such care with him - and treat him with dignity and respect at all times - We are so pleased that we chose Winchester House to care for him.
14 October 2025
My husband went into Winchester House for rest bite the welcome we got and the service was excellent, all the people from cleavers, to care workers was so caring. The place was spotless and comfortable. I would certainly recomend this home. And if I ever have the need again, this place would be 1st
on list. I cannot thank the staff enough
25 September 2025
From the initial visit it is obvious all staff were professional, caring, understanding.
Reception & carers involved with Mother were exceptional. All understood what we were feeling and sympathetic to our situation.
You will be pleased you visited the carehome to see for yourselves where you will
be entrusting your loved one.
22 September 2025
On our visit to see my mum we have found the staff very caring and helpful. With any queries that we might have they are happy to help if they don't know they will find out for us.since my mum has been here she seems very calm and happy and settled, even happy to be here
16 September 2025
We have nothing but good things to say about Winchester House. The staff are amazing, from the Receptionist to the Nurses everyone has taken excellent care of our mother. The food and activities are varied and the house is set in a quiet tranquil location. I would highly recommend this lovely care
home.
11 September 2025
I was only at Winchester House for 2 weeks respite and, on the whole, my stay was uneventful. My main complaint was the food provided and the serving thereof. For the amount I was paying, apart from breakfast, the portions were inadequate and did not always meet what was mentioned on the menu. For
instance the menu stated "soup, served with roll or homemade bread." On enquiring, I was told this was never served. Sometimes salad was supposed to accompany a lunch or supper item and this would be served with chips instead. Hardly nutritious.
27 June 2025
The property is very nice and well maintained, the staff very caring and helpful, meaning mum was well looked after. The main downsides are (1) location - difficult to get to & no public transport and (2) policy of not allowing residency unless evidence of two years funding which meant mum could not
stay there.
05 June 2025
Amazing place.! Dad moved here permanently after reluctantly realising he could no longer live independently. All of the staff were so welcoming and supportive and he quickly felt completely at home. As well as supporting Dad, the staff were very supportive of us as a family - nothing was too much
trouble. Dad's room was lovely and nicely decorated - the whole home is maintained to a high standard and set in beautiful grounds. Dad was definitely well fed and this made a huge difference to his fitness (he put on half a stone over a four week period). Our only regret is that we could not persuade Dad to move here earlier! In the end he only had four months at Winchester House but in that short time we could see it made a huge difference to him both physically and mentally. As well as making a huge difference to the quality of his life it also meant that, as a family, we no longer needed to worry about him in the same way, as he was being looked after and enjoying life.
22 May 2025
Our Father was in care at Winchester House for 15 months and the genuine care he received was outstanding. As soon as you walk through the main door you can feel the caring environment and the Reception staff, especially one, were so welcoming and supportive.
The Care Staff were very friendly,
thoughtful and always respectful of our father and treated him with dignity. It was such a comfort that our father was so well looked after and safe and it gave our Mum great peace of mind each time she left him.
The level of care and kindness was excellent and this was emphasised when Dad passed away - the staff on duty, especially two staff members, made the day as comfortable and easy as it could be for us and we thank you again.
19 May 2025
Everything is done efficiently and a smile on everyones face. There is a lovely waiting area for when the patients are being cared for. The front of desk (Reception) are so helpful, nothing is too much trouble.
01 April 2025
My mother spent just over 3 years at Winchester House. All the staff helped her feel safe and secure, which was always very important to her. There were plenty of activities arranged, which my mother always enjoyed. I would happily recommend Winchester House.
20 March 2025
Thank you all for looking after me. You are kind and cheerful also very happy people excellent care!
04 March 2025
Happy with mum's care. Mum is happy and settled here.
03 March 2025
Our experience since October last year of our mum's care has been very good, the staff have been very attentive and the food is of a high standard. We are pleased she is being well cared for, and have peace of mind when we go home.
26 February 2025
My mum spent two weeks at Winchester House for respite care following a 19-night stay in Medway Hospital. She enjoyed her time there, and all the staff were very kind and compassionate to her. She was able to get the rest and care she needed to enable her to gain her strength, and mobility and be
well enough to go back to her own home. I wouldn't hesitate to place her there again should the circumstances arise.
19 February 2025
Staff were quick to learn names. I was positively encouraged to use the call button at night to get drinking water. The television really needed a manual, but everything else was intuitive. Staff put themselves out to accommodate late returns from hospital, much appreciated.
Overall: Excellent.
29 January 2025
Amazing team at Winchester House Care Centre. My mother was well cared for in her last few weeks of life. Everyone who visited Mum had good words regarding the home and staff who made sure we were all looked after too and we can not thank them enough.
Latest Reviews for Barchester Winchester House Care Centre
29 January 2026
Outstanding staff across every area. Amazing activities, care, support and wonderfully prepared meals and snacks. Music activities are my dad's favourite. Every aspect of my dad's needs are met at a very high level. The care is exactly what you would want for your loved one. Sally in the office has
gone above and beyond for our dad, total superstar xx
21 January 2026
My husband has been at Winchester house for just one month now.
The staff have been caring and professional towards my husband and I. At a difficult time for us both, we have been shown compassion and care. The home is spotless, the staff all friendly and I am so pleased that my husband is there
12 January 2026
We are extremely happy with the level.of care at Winchester House, it is clean comfortable and homely. The food is lovely, with a great choice. The staff all go above and beyond, they are friendly and kind, and look after dad very well. We dont have to worry knowing he is here, we know he has the
best care possible
22 December 2025
My family and I are very happy with the way the staff @ Barchester Winchester House are dealing with my husband who has dementia - everyone has shown such care with him - and treat him with dignity and respect at all times - We are so pleased that we chose Winchester House to care for him.
14 October 2025
My husband went into Winchester House for rest bite the welcome we got and the service was excellent, all the people from cleavers, to care workers was so caring. The place was spotless and comfortable. I would certainly recomend this home. And if I ever have the need again, this place would be 1st
on list. I cannot thank the staff enough
25 September 2025
From the initial visit it is obvious all staff were professional, caring, understanding.
Reception & carers involved with Mother were exceptional. All understood what we were feeling and sympathetic to our situation.
You will be pleased you visited the carehome to see for yourselves where you will
be entrusting your loved one.
22 September 2025
On our visit to see my mum we have found the staff very caring and helpful. With any queries that we might have they are happy to help if they don't know they will find out for us.since my mum has been here she seems very calm and happy and settled, even happy to be here
16 September 2025
We have nothing but good things to say about Winchester House. The staff are amazing, from the Receptionist to the Nurses everyone has taken excellent care of our mother. The food and activities are varied and the house is set in a quiet tranquil location. I would highly recommend this lovely care
home.
11 September 2025
I was only at Winchester House for 2 weeks respite and, on the whole, my stay was uneventful. My main complaint was the food provided and the serving thereof. For the amount I was paying, apart from breakfast, the portions were inadequate and did not always meet what was mentioned on the menu. For
instance the menu stated "soup, served with roll or homemade bread." On enquiring, I was told this was never served. Sometimes salad was supposed to accompany a lunch or supper item and this would be served with chips instead. Hardly nutritious.
27 June 2025
The property is very nice and well maintained, the staff very caring and helpful, meaning mum was well looked after. The main downsides are (1) location - difficult to get to & no public transport and (2) policy of not allowing residency unless evidence of two years funding which meant mum could not
stay there.
05 June 2025
Amazing place.! Dad moved here permanently after reluctantly realising he could no longer live independently. All of the staff were so welcoming and supportive and he quickly felt completely at home. As well as supporting Dad, the staff were very supportive of us as a family - nothing was too much
trouble. Dad's room was lovely and nicely decorated - the whole home is maintained to a high standard and set in beautiful grounds. Dad was definitely well fed and this made a huge difference to his fitness (he put on half a stone over a four week period). Our only regret is that we could not persuade Dad to move here earlier! In the end he only had four months at Winchester House but in that short time we could see it made a huge difference to him both physically and mentally. As well as making a huge difference to the quality of his life it also meant that, as a family, we no longer needed to worry about him in the same way, as he was being looked after and enjoying life.
22 May 2025
Our Father was in care at Winchester House for 15 months and the genuine care he received was outstanding. As soon as you walk through the main door you can feel the caring environment and the Reception staff, especially one, were so welcoming and supportive.
The Care Staff were very friendly,
thoughtful and always respectful of our father and treated him with dignity. It was such a comfort that our father was so well looked after and safe and it gave our Mum great peace of mind each time she left him.
The level of care and kindness was excellent and this was emphasised when Dad passed away - the staff on duty, especially two staff members, made the day as comfortable and easy as it could be for us and we thank you again.
19 May 2025
Everything is done efficiently and a smile on everyones face. There is a lovely waiting area for when the patients are being cared for. The front of desk (Reception) are so helpful, nothing is too much trouble.
01 April 2025
My mother spent just over 3 years at Winchester House. All the staff helped her feel safe and secure, which was always very important to her. There were plenty of activities arranged, which my mother always enjoyed. I would happily recommend Winchester House.
20 March 2025
Thank you all for looking after me. You are kind and cheerful also very happy people excellent care!
04 March 2025
Happy with mum's care. Mum is happy and settled here.
03 March 2025
Our experience since October last year of our mum's care has been very good, the staff have been very attentive and the food is of a high standard. We are pleased she is being well cared for, and have peace of mind when we go home.
26 February 2025
My mum spent two weeks at Winchester House for respite care following a 19-night stay in Medway Hospital. She enjoyed her time there, and all the staff were very kind and compassionate to her. She was able to get the rest and care she needed to enable her to gain her strength, and mobility and be
well enough to go back to her own home. I wouldn't hesitate to place her there again should the circumstances arise.
19 February 2025
Staff were quick to learn names. I was positively encouraged to use the call button at night to get drinking water. The television really needed a manual, but everything else was intuitive. Staff put themselves out to accommodate late returns from hospital, much appreciated.
Overall: Excellent.
29 January 2025
Amazing team at Winchester House Care Centre. My mother was well cared for in her last few weeks of life. Everyone who visited Mum had good words regarding the home and staff who made sure we were all looked after too and we can not thank them enough.