Barchester Winchester House Care Centre

180 Wouldham Road, Wouldham, Rochester ME1 3TR

Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in the Memory Lane Community. They also support younger people with physical disabilities.

a team of highly-qualified staff really focuses on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in cooking, hospitality and organising activities for residents.

They're proud of a socially active community which revolves around superb facilities alongside first-rate care.

Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Sue Simmonds (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 123 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Stroke • Visual Impairment

Admission Information: Non Smoking Home, residents may smoke outside in ground. Ages 18+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Bulgarian, French, Panjabi, Punjabi, Romanian

Single Rooms: 123

Rooms with ensuite WC: 119

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Winchester House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Barchester Winchester House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Barchester Winchester House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for Barchester Winchester House Care Centre is calculated as follows: ( (190 Excellents x 5) + (91 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 309 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.65 Points relating to the number of positive Reviews for Barchester Winchester House Care Centre is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24.6 positive Reviews (123 registered maximum number of service users ÷ 5). 16 Reviews ÷ 24.6 Target = 0.650

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Barchester Winchester House Care Centre has a Review Score of 9.1 (9.122) from 26 Reviews


Average Ratings

  • Excellent
    16
  • Good
    9
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Winchester House Care Centre?

  • Extremely LIKELY
    20
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Winchester House Care Centre

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Resident / Service User
    2
  • more

First impressions was a hotel (not care home) and this impression was the same throughout the whole building. Staff welcomed us and it was nothing like a care home, more like a hotel.
We were very impressed with our welcome pack of coffee, tea and beverages brought to us on dad's first day.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My father came to live at Winchester House 8 weeks ago following a fall. He requires 24hr care as he also has vascular dementia. I was delighted there was a place for him as my mother had received specialised care between 2014-2016. We as a family were already aware of the facilities and the high standard of care provided by management and staff. My father has settled in well. His room is well appointed and comfortable, he enjoys all the meals and takes part in the well organised social activities. All members of staff seem sincere and committed to providing residents with dignified care.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The staff members have an excellent way of dealing with the clients. I enjoy being in Winchester House.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I have been living at Winchester House since September 2017. My room is very comfy and pleasant with the addition of my own bits and pieces - photos, etc.
The bathroom is well designed for my needs. All staff are friendly and cheerful and ready to assist you if help is required.
Medical staff will give advice if you have concerns.
The food is very nice - the daily menu offers two choices or you can order an alternative.
The care and attention is very good and I am very happy staying at Winchester House.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Sue Simmonds, Senior General Manager at Barchester Winchester House Care Centre responded to this review on 28 Mar 2018:

Thank you so much for your review. it is a pleasure looking after you.

Mum was only resident at the home for 3 months having been asked to move from her previous nursing home as they could not cope with her Alzheimers and Parkinsons.
She was treated with utmost dignity and respect and became very settled, more so than we'd seen from her other homes.
We were contacted as Mum declined and spent 6 days coming and going at all hours, culminating in Mum passing peacefully 1 week ago today. We were given peace and the necessary time to say our goodbyes. Very respectful. Thank you.

How likely would you be to recommend Barchester Winchester House Care Centre? Likely

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Average Rating:   3.9 out of 5

Friendly staff.

Nice atmosphere.

They try to do the best for you.

Good facilities.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Sue Simmonds, Senior General Manager at Barchester Winchester House Care Centre responded to this review on 19 Mar 2018:

Thank you for your review. It was a pleasure looking after your mother.

Lovely place. Beautiful setting. Caring staff and very friendly.

How likely would you be to recommend Barchester Winchester House Care Centre? Likely

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Average Rating:   4.9 out of 5

My father was a resident of this home through 2015 & 2016. Winchester House helped us in a difficult situation by accommodating my father when he had an unscheduled spell in hospital and had to move to a nursing care home. The positives ended there. My father was inclined to sing loudly, and for this reason, was placed at the far end of the home. This we can understand. However whilst the facility was good, the care was woeful. He was supposed to be checked hourly, yet the sign in sheet showed he had been left alone for up to five hours on several occasions. We once found him wet and unchanged with another resident sitting on him. Other residents would enter his room and take his possessions. This could be fixed by a child gate. Some individual staff members were good but had insufficient time to properly tend to residents. Staff/resident ratio was poor. At times were openly lied to regarding my father's care. Management was not interested. Facility stank every time we visited.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Unlikely

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Average Rating:   2 out of 5

This care home was chosen following much research and many visits to other care homes and both the management and staff here have been very sympathetic and understanding.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

In my view, a very well run care home. The staff are friendly and approachable. The residents are well fed with a wide variety of fresh food. Rooms clean and tidy. Staff very interactive and attentive to care. Set in a very peaceful environment, flower beds and gardens well kept and ample parking. Secure, plus an entertainment programme that is 1st class.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

The transferring of my mother from her home to Barchester Winchester House Care Centre was a process that none of our family was looking forward to. The staff at Barchester Winchester House Care Centre from the management to the care assistants were very sympathetic and caring which made the whole ordeal much less traumatic than we had feared. Since then, my mother has been well cared for, and she has settled in. She really enjoys the regular activities and joins in with these but would like to see these extended over the weekends as well. They have managed her medications well and she is much calmer now. Whenever we visit, always unannounced, she is very clean and well dressed and now loves the regular hairdressing, nail painting and chiropody that are provided. Always a fussy eater, we have found that she now eats a much more varied diet than previously and looks forward to her meals.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

I am pleased with the level of care that mother receives at Winchester House.
The food is good and where mother requires a puree diet special care is given to ensure this is all working well.
There are many caring, sociable members of staff to ensure an appropriate level of interaction and add quality of life to very deprived people.
One small complaint is the lack of fine tuning on personal needs regarding hearing aids.
The installation is often incomplete and does not help the individual need of the patient.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

One of the better care homes.
Currently a strong core of lovely long-stay staff on Lafarge Unit.
Outstanding activities team full of enthusiasm, fun, warmth and bright ideas.
Strong links with the lovely local community.
Idyllic surrounding.
Main criticism: More staff needed.

How likely would you be to recommend Barchester Winchester House Care Centre? Likely

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Average Rating:   4.1 out of 5

Janice Lock, Finance Administrator at Barchester Winchester House Care Centre responded to this review on 05 Jul 2017:

Our staffing levels are above the industry standard and are reviewed on a regular basis.

I live too far away for frequent visits but usually see my sister each month. She seems well cared for and reacts well with the staff, for whom the work must be difficult. She wears odd clothes, no shoes sometimes and never her glasses - not important to me, but commented upon by other visitors. She seems to not much like her room - a bit dark, perhaps; and loves the garden, time and weather permitting. Morning activities are highlights and I regret not being able to get there on time. The recent fall and time in hospital were, I imagine, unavoidable? Staff are always helpful to me.

How likely would you be to recommend Barchester Winchester House Care Centre? Likely

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Average Rating:   3.6 out of 5

My wife has been at Winchester House Care Centre from October 2014 during this time I have been with her every day.
As we have no family it must be said I am devoted to my wife, we have been married for over 53 years. My wife has dementia and of course, cannot get better, but apart from her speech I have seen very little change in her.
This can only be due to the high level of care she receives at Winchester House could not be beaten by any other home. Thank you.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I find the staff very reassuring having had a bad experience prolonged in my Mum's previous residential home and she seems content under the circumstances of her severe dementia and very well looked after.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

I visit at least once a week and continue to be impressed with the care given by all the staff. My friend has dementia and so my comments are mainly with that visit. From the Manager through all areas I am greeted with friendliness. Any concerns I have are dealt with which is reassuring. General concerns raised are dealt with. Medical care is comprehensive and meticulous records kept. Activities - a marvellous team of only two. Always encourage my friend to join in. She responds so well to this. Food of a very good standard. I am so grateful that my friend is being cared for at Winchester House and cannot speak highly enough of the care provided.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has been here since August and he has had wonderful care. He likes all the carers and the staff and are very caring. When he first arrived from the hospital, he was in a bad way and there was a time in September when I was so concerned we would lose him, he still has his good and bad days, but I have every confidence that he is safe and well cared for and encouraged to join in all the activities. We celebrated his eightieth birthday with all the family in November.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

I just wanted to say a huge thank you for the kind and attentive care that my Mother in Law received recently.
We found the nurses and carers to be friendly, and extremely helpful.
We were made to feel welcome and loved the fact that we could pop in and visit whenever we wanted. Every effort was made to keep her comfortable and keep her happy.
The fact that her food tastes were taken into account and we were able to take her into the garden each day was very much appreciated.
Thank you so much for helping us all, and making such a sad and difficult time as bearable as possible.
We looked at quite a few care homes in the lead up to her leaving hospital and Winchester House just came out streets ahead of all the others.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

A very pleasant home for my father. Very clean, good food and friendly staff. The grounds were kept very well and courtyards for the residents to sit out in provided shade from the sun. All in all I would thoroughly recommend this nursing home.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Very friendly and approachable members of staff. Always felt welcomed. Food was good and would cater to all needs.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

My grand has been in her home for a few years now and I visit once, maybe twice a month. My mum - weekly.
Apart from one carer who was abrupt with the residents (she quickly got asked to leave), I cannot fault this home in any way, shape or form. Every single member of staff gives a friendly smile to me and more importantly to my gran and her fellow residents. My gran is safe, well looked after and and happy - she tells us she loves the people here, they are kind.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My brother was made to feel welcome, safe and comfortable into his new surroundings immediately on arrival, and this has remained during his residence. He has indicated to me he is happy in the care of Winchester House, and I am grateful for this.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the care home. Excellent resident care, home kept very clean and well maintained. Food is excellent with plenty of choice. Management team are very accessible and pro-active.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

I believe that Winchester House delivers good care in a clean and attractive environment. However I do feel that they are often under staffed and I feel that they are often so busy that they may not have the time for quality time with residents. I think that the general level of care and nursing is very good and I think that as far as I know my mum is treated with dignity. However I think there could be more sessions and activities for people with dementia (Alzheimer's ) to help there well being rather than the television.

How likely would you be to recommend Barchester Winchester House Care Centre? Don't know

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Average Rating:   3.5 out of 5

Tom Holloway, Digital Marketing Assistant at Barchester Winchester House Care Centre responded to this review on 26 Oct 2015:

Thank you for reviewing our service.

The delivery of our quality care is centred around the individual, their illness and abilities, and their choices and preferences. Whilst we provide a varied and extensive activity program and encourage all residents to participate, we respect the choices of those who do not wish to partake in all that is offered. For those residents who are may be too unwell to partake in group activities, the activity staff offer one to one time in their rooms. Our Head Chef and catering team take great pride in preparing and serving a healthy, nutritional menu that caters to a wide range of tastes. Should alternative options be required, they are only too happy to oblige. Our staffing levels exceed industry guidelines and are variable in accordance with the needs of our residents.

Very caring environment for end of life care for my mother. The staff are friendly and welcoming and provided good care. Good communication with the family from nursing, care and management staff.

How likely would you be to recommend Barchester Winchester House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Sue

Sue Simmonds

Job Title: General Manager

Joined: 2009

Description:

Sue Simmonds has been working as a General Manager for Barchester since March 2009. Sue and her team are committed to delivering the very highest standard of care to residents within the home, offering them an opportunity to enjoy their lives to the best of their ability. Sue leads her team in a way in which they are empowered to use their skills, knowledge and experience for the well-being of those they support.

Agata

Agata Szymanska

Job Title: Non-Clinical Deputy Manager

Joined: 2009

Description:

Agata is responsible for ensuring the delivery of high quality care to those we support, managing the implementation of company policies and regulatory requirements; and for achieving the best possible care ratings from external regulatory bodies.

Gaye

Gaye Harvey

Job Title: Administrator

Joined: 2017

Description:

Gaye's working life prior to Barchester has mostly been in finance. she has worked in the care sector for over 10 years. Since joining Winchester House she has really enjoyed getting to know the residents and their loved ones and constantly strives to develop her skills and knowledge.

Sheila

Sheila Moore

Job Title: Senior Activities Coordinator

Joined: 2011

Description:

The activity team plan activities to ensure that they cater for the different resident groups and individual requirements. This can mean that one day organising a communion service, or entertainers; and the next, hosting a monthly intergenerational playgroup or going on a trip to the garden centre. Sheila believes in delivering events and activities that truly enrich the lives of residents and ensure they feel connected with their community.

Fran

Fran Bannister

Job Title: Head Chef

Joined: 2009

Description:

At Winchester House Fran and her team strive to give residents and staff a varied and nutritious diet. All food is freshly cooked in the homes kitchen. Fran considers freshly cooked food, supplemented with nutritious snacks, such as smoothies and mousses, an effective way of maintaining and increasing individuals’ weights. This is underpinned by the focus of meal times being a social and important part of each and every day.

Peter

Peter Grant

Job Title: Maintenance Manager

Joined: 2009

Description:

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.

Tanya

Tanya Goldsmith

Job Title: Head Housekeeper

Joined: 2013

Description:

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as member of the housekeeping team and is now Head Housekeeper, she enjoys working at the home; being able to put smiles on people’s faces every day and no day is the same!

Lucky

Lucky The Cat

Job Title: Pet Tharapist

Joined: 2010

Description:

Lucky has lived and worked at Winchester House since 2010. His main duties are based in the Dementia Residential Unit, Marconi.
He is friendly with residents, staff and visitors and keep the odd lap warm, as required. He trains whoever he can in the art of cat feeding (he likes his food) and patrols the local fields to check for any unwanted moggies from the nearby village of Wouldham, who may want to usurp him from his post.
In addition to all of the above, he is expected to test the comfort of the sofas and chairs (when they are not occupied), monitor the sunshine levels in the gardens and hide from Sheila, the Senior Activities Coordinator, when she needs to take him to the vets for a routine check up.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Winchester House Care Centre