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- Barchester Winchester House Care Centre care home

The food is of a high standardLaraine B(Daughter of Resident/Service User)

We are very happy that Mum is in a safe environmentLindsay G(Son of Resident/Service User)


The food is of a high standardLaraine B(Daughter of Resident/Service User)

We are very happy that Mum is in a safe environmentLindsay G(Son of Resident/Service User)


Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.
The home provides first-class 24-hour care alongside expert care in the residential and nursing communities in addition specialist dementia care in the Memory Lane Community.
Newly opened in 2024 the home boasts an additional 16 residential ensuite bedrooms with beautiful communal living and dining and the...
Care Provided by Barchester Winchester House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 123 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Winchester House Care Centre for full pricing details and T&Cs.
Contact Barchester Winchester House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Liza Burchell(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (121)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (100)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome anytime
Parking
- Free parking on site
Barchester Winchester House Care Centre Reviews (121)
Barchester Winchester House Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Winchester House Care Centre has 121 reviews.
Last night my friend and I attended the quiz night at Winchester House. This is the first evening event I've attended and both my friend and I had a great time It was really well organised by 'J' & 'T' your members of staff who made everyone welcome and worked the room making everyone feel they were old friends. Obviously a lot of hard work had gone into the organisation of the event, the quirky questions to break the ice were great fun. Well done to your events team, lovely ladies an assett to your team.
Thank you so much for your wonderful review and your kind words.
It has been a difficult time for me personelly in finding a home for my cousin and managing his private business affairs to enable him to stay in the home, but the staff have been so helpful and caring its been a positive experiance for both myself and my cousin. I would not hesitate to reccomend the home to others.
Thank you so much for appreciating the care we are providing to your cousin.
My aunt sadly died recently. She had lived at Winchester House for the last 4 years where she was cared for with such compassion and kindness. She made a few special connections with staff and we felt she was with a very safe pair of hands. The nursing staff were incredibly helpful in supporting the family during her last couple of months. She enjoyed her 80th birthday party at the care home where we created so many special memories. Thank you to all at Winchester House, particularly those staff on Cathedral Unit and also front desk receptionists.
Thank you so much for your appreciation of the staffs care provided to your aunt. we are glad that she enjoyed her 80th Birthday and had created special memories with family.
Outstanding staff across every area. Amazing activities, care, support and wonderfully prepared meals and snacks. Music activities are my dad's favourite. Every aspect of my dad's needs are met at a very high level. The care is exactly what you would want for your loved one. Sally in the office has gone above and beyond for our dad, total superstar xx
We are very happy that dad has settled so well and appreciate the wonderful review. Thank you.
The staff have been caring and professional towards my husband and I. At a difficult time for us both, we have been shown compassion and care. The home is spotless, the staff all friendly and I am so pleased that my husband is there
Thank you for your kind words. We are so glad that your husband has settled well with us it is our pleasure to care for him.
We are extremely happy with the level.of care at Winchester House, it is clean comfortable and homely. The food is lovely, with a great choice. The staff all go above and beyond, they are friendly and kind, and look after dad very well. We dont have to worry knowing he is here, we know he has the best care possible
Thank you so much for your lovely review and appreciation of staffs kindness. It was really nice to know that you have peace of mind.
My family and I are very happy with the way the staff @ Barchester Winchester House are dealing with my husband who has dementia - everyone has shown such care with him - and treat him with dignity and respect at all times - We are so pleased that we chose Winchester House to care for him.
Thank you for your appreciation of the care delivered by our team to your husband.
My husband went into Winchester House for rest bite the welcome we got and the service was excellent, all the people from cleavers, to care workers was so caring. The place was spotless and comfortable. I would certainly recomend this home. And if I ever have the need again, this place would be 1st on list. I cannot thank the staff enough
I would like to say thank you so much for your valuable feedback. Thank you for acknowledging staffs hard work in maintaining the home clean and deliver excellent care.
Reception & carers involved with Mother were exceptional. All understood what we were feeling and sympathetic to our situation.
You will be pleased you visited the carehome to see for yourselves where you will be entrusting your loved one.
Thank you for your valued feedback and acknowledgement of staffs professionalism and caring from reception and carers involved.
On our visit to see my mum we have found the staff very caring and helpful. With any queries that we might have they are happy to help if they don't know they will find out for us.since my mum has been here she seems very calm and happy and settled, even happy to be here
It's our pleasure to look after your mum. Thank you for your valued feedback, I will share it with our team.
We have nothing but good things to say about Winchester House. The staff are amazing, from the Receptionist to the Nurses everyone has taken excellent care of our mother. The food and activities are varied and the house is set in a quiet tranquil location. I would highly recommend this lovely care home.
Thank you so much for your appreciation for the staff who delivered excellent care to your mother. Your feedback is important to us.
I was only at Winchester House for 2 weeks respite and, on the whole, my stay was uneventful. My main complaint was the food provided and the serving thereof. For the amount I was paying, apart from breakfast, the portions were inadequate and did not always meet what was mentioned on the menu. For instance the menu stated "soup, served with roll or homemade bread." On enquiring, I was told this was never served. Sometimes salad was supposed to accompany a lunch or supper item and this would be served with chips instead. Hardly nutritious.
Thanks for taking the time to leave your review. We're sorry to read that you weren't happy with the food during your stay with us at Winchester House. We understand your concerns were raised in passing to a member of the team, we're sorry this feedback did not reach the right people in the home....
The property is very nice and well maintained, the staff very caring and helpful, meaning mum was well looked after. The main downsides are (1) location - difficult to get to & no public transport and (2) policy of not allowing residency unless evidence of two years funding which meant mum could not stay there.
Thanks for your review. We've shared your kind words with the team at Winchester House. We're sorry to hear of the challenges you faced visiting mum at the home using public transport, we appreciate you taking the time to provide your valuable feedback, of which we will share with the relevant departments for you. Kind regards, Barchester's Customer Feedback Team.
Amazing place.! Dad moved here permanently after reluctantly realising he could no longer live independently. All of the staff were so welcoming and supportive and he quickly felt completely at home. As well as supporting Dad, the staff were very supportive of us as a family - nothing was too much trouble. Dad's room was lovely and nicely decorated - the whole home is maintained to a high standard and set in beautiful grounds. Dad was definitely well fed and this made a huge difference to his fitness (he put on half a stone over a four week period). Our only regret is that we could not persuade Dad to move here earlier! In the end he only had four months at Winchester House but in that short time we could see it made a huge difference to him both physically and mentally. As well as making a huge difference to the quality of his life it also meant that, as a family, we no longer needed to worry about him in the same way, as he was being looked after and enjoying life.
Thank you so much for a lovely feedback. It's our pleasure to look after your dad. I will pass on your appreciation to the team.
The Care Staff were very friendly, thoughtful and always respectful of our father and treated him with dignity. It was such a comfort that our father was so well looked after and safe and it gave our Mum great peace of mind each time she left him.
The level of care and kindness was excellent and this was emphasised when Dad passed away - the staff on duty, especially two staff members, made the day as comfortable and easy as it could be for us and we thank you again.
Thank you so much for a lovely feedback. It's our pleasure to look after your dad. I will pass on your appreciation to the team.
Everything is done efficiently and a smile on everyones face. There is a lovely waiting area for when the patients are being cared for. The front of desk (Reception) are so helpful, nothing is too much trouble.
Thank you for your lovely feedback. We are always here and happy to help.
My mother spent just over 3 years at Winchester House. All the staff helped her feel safe and secure, which was always very important to her. There were plenty of activities arranged, which my mother always enjoyed. I would happily recommend Winchester House.
Thank you so much for sharing your experience with us at Winchester House.
Thank you all for looking after me. You are kind and cheerful also very happy people excellent care!
Thank you for your feedback during your stay. I hope you are keeping well.
Happy with mum's care. Mum is happy and settled here.
Thank you for your valued feedback, I am happy to hear that your mum is happy and settled in the home.
Our experience since October last year of our mum's care has been very good, the staff have been very attentive and the food is of a high standard. We are pleased she is being well cared for, and have peace of mind when we go home.
Thank you for your lovely feedback about the care mum receives and food in the home. And that you have peace of mind when you go home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 August 2021Good
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (85) & Events (7)
- 28 Jul 2026
On Saturday evening we held a Cheese and Wine Evening for members of our local community. We had a good turnout and lots of residents and their families came along...
- 14 Jul 2026
As Nutrition and Hydration Month draws to a close, we'd like to take a moment to say a heartfelt thank you to our incredible kitchen team. ?? Every day, you...
- 14 Jul 2026
Winchester House Open Day We are holding an open day here at Winchester House on the Saturday the 22nd of August. Please feel free to come along and have a...
- 03 Aug 2026Organiser: Barchester Winchester House Care Centre
- 22 Aug 2026Organiser: Barchester Winchester House Care Centre
- 28 Aug 2026Organiser: Barchester Winchester House Care Centre
Awards / Recognitions (98)
- 09 Jul 2026Recipient: Barchester Winchester House Care Centre
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Winchester House Care Centre.
Meet the Team (18)

Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!
I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.
I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.
I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.
At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.

Hi, I am Toni. I am the Clinical Deputy Manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.
I am passionate about delivering a high standard of person-centred care. I do love my residents, and I will put their happiness and well-being at the heart of everything I do.

I started working at Winchester House in 2017, where I worked as a carer initially on the Memory Lane Communities, supporting our residents living with Dementia. Through my dedication and passion for person-centred care, I progressed to a Care Practitioner before taking the role of Unit Manager on the residential Communities. I am now proud to be the Non-Clinical Deputy Manager at Winchester House as well as the Palliative Care Champion. I support both residents, families and colleagues, ensuring the highest standards of care. I have over 40 years of experience in the care sector.

I joined Winchester House in December 2022 and love working in care. It is rewarding to support residents and their families from enquiry to admission to the home and throughout their stay with us.

Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience. I came from the Philippines in 2006, but before then I worked in the U.A.E as a general nurse. When I came to England, I joined Barchester Healthcare as a career and worked my way up from registered nurse to Unit manager.

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.

Hi, my name is Matt Taylor, and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life. I started out working in hotels and restaurants, but I struggled with unsociable hours, so I decided to move to the care sector. I joined Barchester in 2009, and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious and flavoursome home-cooked meals.

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as a member of the housekeeping team and is now Head Housekeeper. She enjoys working at the home; being able to put smiles on people’s faces every day, and no day is the same!

Hi, my name is Tracy. I’m a lead in the activity department at Winchester House.
I have been with the company since 2012. I started in housekeeping, but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.

Hi, my name is Jeric Manalo, and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since the 5th of July 2021. Care is my passion, and I am blessed that I am able to apply my passion at work. I am surrounded by supportive people, and I look forward to working with them.

Hi, my name is Sandra Collins, and I'm a team leader in the Cathedral Square unit. I'm friendly and outgoing love spending time with my family.

I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years, in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter into their everyday lives.

Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.

I began my career in healthcare in 2013, after being a primary teacher for 8 years. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.
After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.
Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.

During my time as a part-time health care assistant, I developed a strong passion for providing compassionate, person-centered care. I found great satisfaction in supporting individuals with their daily needs and contributing to their overall well-being. The connections I built with residents, families, and fellow care staff were incredibly rewarding and highlighted the vital role carers play in enhancing quality of life.
Following graduation, I made the decision to continue in healthcare full-time, joining Barchester Healthcare. The organization’s commitment to dignity, respect, and excellence in care aligned perfectly with my values. Now, as a full-time health care assistant, I bring both my academic background and hands-on experience to deliver empathetic, thoughtful, and efficient care to every resident I support.
My unique path—from business to bedside—has taught me that true success is not just measured in career progression, but in making a real difference in people’s lives every day.

My name is Tessy Izevbizua, a national of Nigeria. After the completion of my master's degree program, I gained employment with Barchester Healthcare, and thanks to my team members, who have made my work experience with Barchester worthwhile. I must say, I have no regrets so far working for Barchester.

I am Anandhu Radhakrishna Pillai, working at Winchester House in La Farge Unit as a Healthcare Assistant. I joined Winchester House in 2023 as a Healthcare Assistant, driven by a strong passion for providing person-centred care and supporting individuals to live with dignity, comfort, and respect. From the moment I started, I felt welcomed and supported by the team, and I've been impressed by the organisation's commitment to compassion, dignity, and professionalism.
As part of the care team, I value the opportunity to be part of someone's care journey, no matter how big or small the role may be.
I'm proud to work at Winchester House, where the team environment and values align with my own passion for providing exceptional care. I'm excited to continue growing and developing in my role, and I'm looking forward to making a positive impact on the lives of those I care for.

Hi, my name is Debbie, and I currently work at Winchester House as a front-of-house receptionist. I have worked at Winchester House for 8 years in a variety of roles. These include kitchen assistant and housekeeping.
When I first came to work, my biggest concern was how I would communicate with residents, having not had much experience in a care setting.
If I have learnt anything about myself, it is that I can communicate with anybody. I get to know the residents, families and all the care professionals.
I have finally found my perfect role.
Frequently Asked Questions about Barchester Winchester House Care Centre
What types of Care is Barchester Winchester House Care Centre registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Winchester House Care Centre have?
There are 121 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Barchester Winchester House Care Centre?
Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Winchester House Care Centre to the centre of Rochester?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Winchester House Care Centre to verify any information. View our terms and conditions. Barchester Winchester House Care Centre has an Enhanced Service -more info.