Barchester Winchester House Care Centre
180 Wouldham Road, Wouldham,
Rochester
ME1 3TR
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Free parking on site
Barchester Winchester House Care Centre has a Review Score of 9.8 (9.764) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Winchester House Care Centre has 105 reviews.
Review from L W (Daughter of Resident) published on 1 April 2025
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Overall Experience
5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you so much for sharing your experience with us at Winchester House.
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Review from Rosalie G (Resident) published on 20 March 2025
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5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your feedback during your stay. I hope you are keeping well.
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Review from T O (Daughter of Resident) published on 4 March 2025
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Overall Experience
5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your valued feedback, I am happy to hear that your mum is happy and settled in the home.
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Review from P S (Daughter-in-law of Resident) published on 3 March 2025
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4.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your lovely feedback about the care mum receives and food in the home. And that you have peace of mind when you go home.
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Review from Sara B (Daughter of Resident) published on 26 February 2025
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5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your kind feedback. It was a pleasure to look after your mum, she's a lovely lady. I hope she continue to be safe at home.
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Review from Martin R (Resident) published on 19 February 2025
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Overall Experience
5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for sharing your experience during your stay with us.
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Review from D S (Daughter of Resident) published on 29 January 2025
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5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you so much for your lovely feedback, I will pass it on to our team.
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Review from Alan T (Son of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for sharing your experience and appreciation to staff on how your father settled in his respite care.
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Review from P H (Son of Resident) published on 5 December 2024
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Overall Experience
5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your valued feedback, it's our pleasure to look after your mum.
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Review from Christine S (Daughter of Resident) published on 25 September 2024
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5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your lovely feedback. I am glad that your dad has settled and enjoying life in our care home.
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Review from Julie H (Daughter of Resident) published on 17 September 2024
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5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
In behalf of the team, thank you for your kind words , we always try to support both family and residents during difficult times. Thank you for taking the time to give us your kind feedback.
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Review from Lisa P (Daughter of Resident) published on 8 August 2024
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5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you so much for sharing your experience with us. Its our pleasure to look after your dad.
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Review from Marie R (Daughter of Resident) published on 26 July 2024
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5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your kind words of appreciation to our team. We truly will miss your dad.
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Review from S H (Friend of Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Positive feedback such as this is always so gratefully received and will mean a lot to all the team. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within every Barchester home and will be shared with the team members involved in the care provided to your friend. Thank you so much for taking the time to write to review us.
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Review from Lynn J (Friend of Resident) published on 20 May 2024
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5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your lovely feedback, please join us again at our future events.
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Review from Sarah H (Friend of Resident) published on 20 May 2024
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Overall Experience
5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your feedback. It is important for us to know that you are happy with the care that we provide to your friend.
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Review from Laraine B (Daughter of Resident) published on 17 May 2024
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Overall Experience
5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you so much for your lovely feedback. I will share this with the rest of our team.
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Review from Lindsay G (Son of Resident) published on 17 May 2024
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Overall Experience
4.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you for your feedback. I will look into the room environment that you have mentioned. I am glad that the rest of your experience has been generally good.
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Review from Beverley C (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
Thank you so much for your kind words about your mum's stay here at Winchester House. It's our pleasure to look after your lovely mum, and we are really glad that she enjoyed her stay with us.
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Review from Dennis H (Husband of Resident) published on 8 January 2024
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Overall Experience
5.0 out of 5
Reply from Liza Burchell, General Manager at Barchester Winchester House Care Centre
On behalf of Winchester, I would like to say thank you for your valued feedback, and we are truly happy that we have managed to reassure and help you in the transition of care for your wife.
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The Review Score of 9.8 (9.764) out of 10 for Barchester Winchester House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.764 for Barchester Winchester House Care Centre is calculated as follows: ( (299 Excellents x 5) + (29 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 351 Ratings = 4.764
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Winchester House Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 123 registered maximum number of service users is 24.6, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Aug 2021
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Job Title: General Manager
Joined: 2020
Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!
I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.
I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.
I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.
At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.
Job Title: Clinical Deputy Manager
Joined: 2020
Hi, I am Toni, I am the Clinical deputy manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.
I am passionate about delivering a high standard of person-centred care. I do love my residents and i will put their happiness and well-being at the heart of everything I do.
Job Title: Non-clinical deputy manager
Joined: 2010
Hi, my name is Agata, and I’m a non-clinical deputy manager at Winchester House. I have been working for Barchester Healthcare for the past 11 years, originally starting as a health care assistant, followed by other roles within the home. Over the years, my passion for Winchester House has grown and I love being part of such a wonderful team. My main responsibilities now are to support my GM in all aspects of her work as well as supporting my colleagues in all other departments.
Job Title: Clinical Lead Nurse
Joined: 2008
Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience, I came from the Philippines in 2006 but before then I worked in the U.A.E as a general nurse. When I come to England I joined Barchester Healthcare as a career and worked my up from registered nurse to Unit manager.
Job Title: Administration Manager
Joined: 2022
I joined Winchester House in December 2022. I worked for my previous employer for over twenty years with my husband so when I saw that Barchester were looking for an Administrator which is about two miles from my house it seemed the right thing to do. It is a complete change for me but I am finding it very interesting and rewarding.
Job Title: Senior Maintenance Manager
Joined: 2009
Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.
Job Title: Head Chef
Joined: 2009
Hi, my name is Matt Taylor and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life, I started out working in hotels and restaurants but I struggled with unsociable hours so I decided to move to the care sector. I joined Barchester in 2009 and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious a flavoursome home-cooked meals.
Job Title: Head Housekeeper
Joined: 2013
Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as member of the housekeeping team and is now Head Housekeeper, she enjoys working at the home; being able to put smiles on people’s faces every day and no day is the same!
Job Title: Lead Activities Coordinator
Joined: 2012
Hi, my name is Tracy, I’m a lead in the activity department at Winchester House.
I have been with the company since 2012. I started in housekeeping but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.
Job Title: RGN
Joined: 2021
Hi, my name is Jeric Manalo and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since 5th of July 2021. Care is my passion and I am blessed that I am able to apply my passion at work. I am surrounded with supportive people and I look forward every day working with them.
Job Title: Care Practitioner
Joined: 2017
I am a Care Practitioner with Morconi and Castle Court Communities. I have been in Care for 30 years and at Winchester House since 2017. I have always had a Passion for Caring.
Job Title: Team Leader
Joined: 2016
Hi, my name is Sandra Collins and I'm a team leader in Cathedral Square unit. I'm friendly and outgoing love spending time with my family.
Job Title: Team Leader/Trainee Care Practitioner
Joined: 2019
I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter in their everyday lives.
Job Title: Unit Nurse Manager
Joined: 2022
Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.
Job Title: Senior RGN
Joined: 2015
I began my career in healthcare in 2013,after being 8 years a primary teacher. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.
After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.
Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.
Job Title: Registered Nurse
Joined: 2024
I am Myrna m Simon. I completed my bachelors of nursing in 2011 at India. I worked in India as a adult nurse in a multi-speciality hospital from 2011 to 2015. Then I worked as a dialysis nurse in Saudi MOH for 7 years. In 2022 I came to UK as a senior career. I cleared all my exams and received my NMC pin on November 2023. I got my profession back and started working as a nurse march 2024 onwards.
