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- Barchester Winchester House Care Centre care home

The food is of a high standardLaraine B(Daughter of Resident/Service User)

We are very happy that Mum is in a safe environmentLindsay G(Son of Resident/Service User)


The food is of a high standardLaraine B(Daughter of Resident/Service User)

We are very happy that Mum is in a safe environmentLindsay G(Son of Resident/Service User)


Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.
The home provides first-class 24-hour care alongside expert care in the residential and nursing communities in addition specialist dementia care in the Memory Lane Community.
Newly opened in 2024 the home boasts an additional 16 residential ensuite bedrooms with beautiful communal living and dining and the...
Care Provided by Barchester Winchester House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 123 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Winchester House Care Centre for full pricing details and T&Cs.
Contact Barchester Winchester House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Liza Burchell(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (121)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (100)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome anytime
Parking
- Free parking on site
Barchester Winchester House Care Centre Reviews (121)
Barchester Winchester House Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Winchester House Care Centre has 121 reviews.
An emergency arose which required my immediate admission to hospital. The manager of the care home agreed to collect my wife for when I am the cover and did so the next morning. My wife is 88 years old, blind and of limited movement. Ten weeks in the home and she is comfortable, happy, well fed and secure. She dines and chats to other residents, listens to music (and sings along) and is better cared for than when she is at home with me.
I would like to say thank you for your valued feedback, we are always happy to assist family as much as we can. I am glad to see that you are recuperating well as well. It's a pleasure to look after your wife.
What stands out most of all is the whole team's responsive, prompt and efficient communication and their willingness to engage with my father and my family with enormous adaptability and flexibility. Plus, a genuine attitude of caring and kindness is evident from the moment one walks through the door. From a desperate and urgent situation, we are now confident that my father is receiving exactly the care that he needs at a very difficult time for him in his progressive illness.
Again, a heartfelt thank you.
Thank you for your kind words. As a team, we always try to help and assist. I am really glad that we have managed to help your family at the time that is most needed.
She is blind and therefore needs help with everyday tasks.
The care staff are very attentive and kind, friendly with the residents and visitors alike, my friend loves staying there.
I am always greeted cordially when I visit and get informed of my friend's well-being nearly straight away.
The residents are well looked after, the facilities are modern, comfortable and clean. The surroundings are beautiful and well cared for.
Thank you for your valued feedback and appreciation of the team.
There is very little stimulation for the residents in La Farage Unit. Even the wifi for the residents in that unit is sketchy at best. All look great in the hall with a list of things that should be happening but the reality is very different.
Thank you for your feedback. I'm sorry if you have felt that the stimulation is not enough in one of our units. We do try to have various activities that will cater for the resident's needs and this reflects on our activity planner. Families/visitors are also welcome to join our activities. I can only reassure you that we do take feedback seriously and we will continue to strive.
Could not ask for a better care home to look after my 90-year-old father. The care and attention are beyond all expectations. He thoroughly enjoyed his respite stay and I could relax knowing he was being looked after well.
It's our pleasure to look after your father, we are happy that he enjoyed his stay with us. Thank you so much for your kind appreciation of our team.
The staff were all wonderful and treated our mother with such care and kindness.
Their skills and understanding of her particular dementia were exemplary and this helped us come to terms with the rapid deterioration of her condition.
Everyone in the home was friendly, reassuring and supportive- always with a welcoming smile.
The home and its setting are beautiful, with a feeling of calm and comfort.
We would highly recommend this wonderful care home.
Thank you so much for your kind words of appreciation towards our staff and the care we deliver.
My father went directly into the home from the hospital after a series of falls caused by his Lewy Body dementia. Sadly he died after only one month in Winchester House Care Home. However, the home made an excellent impression even in such a short time. Dad's comfort and dignity were paramount. All of the staff were kind, respectful, supportive and very caring. On behalf of the whole family, I would like to thank Winchester House for their hard work.
Thank you for your valuable feedback, I have shared this with our team.
My brother and I searched a lot of care homes and this is by far the best. The staff are wonderful, knowledgeable and friendly. The residents are very happy in Marconi and welcome new residents and family and friends.
Thank you so much for choosing our home and appreciation of our staff's friendliness.
My mother is bedridden due to arthritis, on a pureed diet although she eats virtually nothing and suffers from dementia. The staff who are friendly and helpful, look after her well. The care is documented and they are aware of the need for hydration. Someone deals with her facial hair and paints her fingernails which is appreciated. She is kept as comfortable as possible and is well monitored. Her room is well proportioned with views over the garden. The overall impression is of a superior hotel. Unfortunately, my mother is unable to appreciate the excellent menu and various activities but I am glad she stays there.
We have found this home to be very good. The services provided are excellent and the staff are lovely and very caring. They provide good activities for the residents and we are encouraged to treat it as Mum's home, sometimes we forget and they say "This is her home". I would highly recommend this home.
Thank you so much for such a lovely review. We are pleased that your mum is so happy at Winchester House.
My mother was well looked after and treated with respect by all staff in Cathedral Ward. All a credit to the care home. Many thanks.
Thank you so much for such a good review. It was a pleasure to look after your mother.
My 97-year-old mother has been a resident at Winchester House Care Centre for 15 months. She has been lovingly cared for since day one. Having recently been hospitalised for ten days, the outstanding care and attention given to her on her return to Winchester House have ensured her health and well-being are back to 'normal'. The staff have gone above and beyond. I cannot thank or praise them enough.
Thank you so much for your appreciation of the care your mother is receiving at Winchester House. We are also very happy for your mum's speedy recovery.
My dad went into Winchester House three years ago. He has advanced vascular dementia and is in a specialist unit - Riverview. He has never failed to be treated with kindness, dignity and respect. Staff are super friendly, thoughtful and genuinely care. Now that we are through the worst of Covid, the home has invited families in to special event days such as a lovely afternoon to celebrate the Platinum Jubilee last year. You are welcomed as visitors at any time. It is clear there has been a lot of investment in the home, particularly in social areas which are decorated beautifully including a coffee bar. Some rooms need a bit of a lick of paint but to be honest, this is not an issue for us and I am sure will be done in time. What is important is the people - from the wonderful welcome at the front desk to the absolutely fantastic carers, support staff and nurses who look after my dad. Everyone is friendly and kind. As one said to me recently - we are your dad's family too.
Thank you so much for your lovely review. Our team was so thankful for your appreciation of their work.
My mum has been a resident of Cathedral Square, for a little while. From the onset of my mum coming here, the nurses and staff members welcomed my mum and her family with such kindness. Nothing was ever any trouble, they went beyond above. The staff on this ward are amazing! They really are. My mum's final days during her passing away was unbelievable with their kindness and warmth.
Thank you so much for such a good review. It was a pleasure to look after your mother.
There has been true love, care and support shown to my mother and the family, especially in the last month as my mother received end-of-life care.
The staff nurses were professional and developed appropriate care plans and discussed treatment options with the family GP surgery and mental health team.
Carers went above and beyond in the delivery of care.
The whole team including the housekeeping, laundry staff and front of house made you feel like you were part of one big family.
Thank you so much for the acknowledgement of our whole team's care your mother has received. Also I am pleased that you have always felt welcome in the home as part of our family.
In July 2022, we were told that my mother-in-law only had a few weeks to live. However, the fantastic care she receives at Winchester House has resulted in her still being with us today, six months on.
If you are thinking of sending your loved ones to live in a Barchester Care Home, I would highly recommend you do. The care they will receive will ensure your loved ones end their days in a safe and caring home. It feels more like a hotel than a care home.
Thank you so much for your lovely review. Our team was so thankful on your appreciation to their work.
The staff, carers, cleaners and reception are brilliant. The staff member on reception, and many other staff whom are in the home are fabulous. I would not hesitate in recommending.
Thank you so much for your kind appreciation of our whole team approach.
I have been so impressed by the facilities and care provided for my dad and noticed an improvement in his general well-being almost immediately. The residents are cared for as individuals and made to feel that this really is their home. It is obvious that staff genuinely care for the people here and as family members, we have felt that extends to us too.
I would like to take this opportunity for your kind appreciation to our team. This means a lot to us.
I have found Winchester House to have excellent services. My mum is very happy and the care they give her is brilliant. The staff are very welcoming and always happy, nothing is too much trouble.
I would like to thank you for sharing your mum's and your experience in the home. I have shared this with the team and would also like to say thank you for your appreciation of them.
I would like to say that Winchester House is a lovely care home, the lady in Reception is very welcoming and always smiling, The activities staff, do a fantastic job as well as all the care staff and nurses.
Thank you so much for taking the time to give us feedback. Our team truly appreciate your kind words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 August 2021Good
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (85) & Events (7)
- 28 Jul 2026
On Saturday evening we held a Cheese and Wine Evening for members of our local community. We had a good turnout and lots of residents and their families came along...
- 14 Jul 2026
As Nutrition and Hydration Month draws to a close, we'd like to take a moment to say a heartfelt thank you to our incredible kitchen team. ?? Every day, you...
- 14 Jul 2026
Winchester House Open Day We are holding an open day here at Winchester House on the Saturday the 22nd of August. Please feel free to come along and have a...
- 03 Aug 2026Organiser: Barchester Winchester House Care Centre
- 22 Aug 2026Organiser: Barchester Winchester House Care Centre
- 28 Aug 2026Organiser: Barchester Winchester House Care Centre
Awards / Recognitions (98)
- 09 Jul 2026Recipient: Barchester Winchester House Care Centre
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Winchester House Care Centre.
Meet the Team (18)

Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!
I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.
I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.
I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.
At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.

Hi, I am Toni. I am the Clinical Deputy Manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.
I am passionate about delivering a high standard of person-centred care. I do love my residents, and I will put their happiness and well-being at the heart of everything I do.

I started working at Winchester House in 2017, where I worked as a carer initially on the Memory Lane Communities, supporting our residents living with Dementia. Through my dedication and passion for person-centred care, I progressed to a Care Practitioner before taking the role of Unit Manager on the residential Communities. I am now proud to be the Non-Clinical Deputy Manager at Winchester House as well as the Palliative Care Champion. I support both residents, families and colleagues, ensuring the highest standards of care. I have over 40 years of experience in the care sector.

I joined Winchester House in December 2022 and love working in care. It is rewarding to support residents and their families from enquiry to admission to the home and throughout their stay with us.

Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience. I came from the Philippines in 2006, but before then I worked in the U.A.E as a general nurse. When I came to England, I joined Barchester Healthcare as a career and worked my way up from registered nurse to Unit manager.

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.

Hi, my name is Matt Taylor, and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life. I started out working in hotels and restaurants, but I struggled with unsociable hours, so I decided to move to the care sector. I joined Barchester in 2009, and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious and flavoursome home-cooked meals.

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as a member of the housekeeping team and is now Head Housekeeper. She enjoys working at the home; being able to put smiles on people’s faces every day, and no day is the same!

Hi, my name is Tracy. I’m a lead in the activity department at Winchester House.
I have been with the company since 2012. I started in housekeeping, but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.

Hi, my name is Jeric Manalo, and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since the 5th of July 2021. Care is my passion, and I am blessed that I am able to apply my passion at work. I am surrounded by supportive people, and I look forward to working with them.

Hi, my name is Sandra Collins, and I'm a team leader in the Cathedral Square unit. I'm friendly and outgoing love spending time with my family.

I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years, in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter into their everyday lives.

Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.

I began my career in healthcare in 2013, after being a primary teacher for 8 years. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.
After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.
Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.

During my time as a part-time health care assistant, I developed a strong passion for providing compassionate, person-centered care. I found great satisfaction in supporting individuals with their daily needs and contributing to their overall well-being. The connections I built with residents, families, and fellow care staff were incredibly rewarding and highlighted the vital role carers play in enhancing quality of life.
Following graduation, I made the decision to continue in healthcare full-time, joining Barchester Healthcare. The organization’s commitment to dignity, respect, and excellence in care aligned perfectly with my values. Now, as a full-time health care assistant, I bring both my academic background and hands-on experience to deliver empathetic, thoughtful, and efficient care to every resident I support.
My unique path—from business to bedside—has taught me that true success is not just measured in career progression, but in making a real difference in people’s lives every day.

My name is Tessy Izevbizua, a national of Nigeria. After the completion of my master's degree program, I gained employment with Barchester Healthcare, and thanks to my team members, who have made my work experience with Barchester worthwhile. I must say, I have no regrets so far working for Barchester.

I am Anandhu Radhakrishna Pillai, working at Winchester House in La Farge Unit as a Healthcare Assistant. I joined Winchester House in 2023 as a Healthcare Assistant, driven by a strong passion for providing person-centred care and supporting individuals to live with dignity, comfort, and respect. From the moment I started, I felt welcomed and supported by the team, and I've been impressed by the organisation's commitment to compassion, dignity, and professionalism.
As part of the care team, I value the opportunity to be part of someone's care journey, no matter how big or small the role may be.
I'm proud to work at Winchester House, where the team environment and values align with my own passion for providing exceptional care. I'm excited to continue growing and developing in my role, and I'm looking forward to making a positive impact on the lives of those I care for.

Hi, my name is Debbie, and I currently work at Winchester House as a front-of-house receptionist. I have worked at Winchester House for 8 years in a variety of roles. These include kitchen assistant and housekeeping.
When I first came to work, my biggest concern was how I would communicate with residents, having not had much experience in a care setting.
If I have learnt anything about myself, it is that I can communicate with anybody. I get to know the residents, families and all the care professionals.
I have finally found my perfect role.
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