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- Barchester Winchester House Care Centre care home

The food is of a high standardLaraine B(Daughter of Resident/Service User)

We are very happy that Mum is in a safe environmentLindsay G(Son of Resident/Service User)


The food is of a high standardLaraine B(Daughter of Resident/Service User)

We are very happy that Mum is in a safe environmentLindsay G(Son of Resident/Service User)


Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.
The home provides first-class 24-hour care alongside expert care in the residential and nursing communities in addition specialist dementia care in the Memory Lane Community.
Newly opened in 2024 the home boasts an additional 16 residential ensuite bedrooms with beautiful communal living and dining and the...
Care Provided by Barchester Winchester House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 123 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Winchester House Care Centre for full pricing details and T&Cs.
Contact Barchester Winchester House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Liza Burchell(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (121)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (100)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome anytime
Parking
- Free parking on site
Barchester Winchester House Care Centre Reviews (121)
Barchester Winchester House Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Winchester House Care Centre has 121 reviews.
Mum has been a resident at Winchester House for 9 months now and I can honestly say the care she has received from the very first day has been excellent. Mum was moved here from hospital on Christmas Eve last year. I am her only child and had been her carer 7 days a week for the past 18 years, so the whole situation of not looking after her anymore was very upsetting, but the staff have been very loving and supportive to Mum and myself. Mum has advanced mixed dementia and is bedbound and her care needs are being met above and beyond. Everyone is so friendly and kind, from the time you step through the front door and nothing is too much trouble. I would highly recommend anyone who is looking for a care home to come and see Winchester House.
Thank you so much for taking time to give us a feedback. Our whole team is grateful for your appreciation of the care we deliver.
On arrival I was made to feel extremely welcome and cared for by all members of staff. My family felt the same level of welcome too. My room is comfortable and I can call on staff for assistance any time, which is very reassuring. We are all made to feel that this is our home. there are many activities to join in with and I've made friends.
Thank you so much for your kind appreciation to our team. We are truly grateful of your nice acknowledgment to the care we deliver.
Cannot speak highly enough about this care home. We visited many homes while my father was in hospital and this was way beyond any other, so he moved in straight from hospital. He was in an incredibly poor state, but after several weeks of the most fantastic care, we could not believe how well he became, both physically and mentally. The staff truly went above and beyond to provide the very best care he could ever wish for. From being in hospital on end-of-life care, he is now enjoying life at Winchester House as independently as he is able. My sister had also been a resident for a few years with multiple sclerosis and again the care and love was fantastic, she sadly passed away there, but was surrounded by love from every staff member. I cannot fault any member of staff, every single one has a smile on their face for residents and visitors.
On behalf of the team, we would like to thank you for appreciating us for the care we deliver to your father.
From my brief visit, I got the impression that all the residents benefitted from very kind and flexible care. The accommodation was pleasant, appropriately equipped and properly maintained.
Thank you so much for sharing your personal experience while you are recuperating. It was our pleasure to look after you.
Dad was at the care home for respite, I was very unsure about how dad would respond to a care home stay. The staff made dad and the family feel at home straight away. The staff got dad eating and drinking and encouraged him to use a walker. I didn't think he would walk again. Thank you so much for all the support you have given dad.
Thank you so much for your appreciation to the our team.
Difficult start through confusion and urine infection. My husband became aggressive, but the staff gradually got to know him, and things got a lot better, and we, as a family, became more comfortable about placing him in their care. He has now settled in. Sometimes find his clothes missing, even with clearly labelled clothes. I believe he is now well cared for, and the staff are very considerate of his needs. I believe he is now quite happy there.
Thank you so much for your review. I am glad that your husband has settled, and on discussion with you, you are happy with his care and that your family are comfortable with his stay with us. I will share your feedback regarding clothes with the laundry team.
Notwithstanding the fact that I would much rather be able to care for my mother at home, I am simply unable to do so. I am generally happy with the care and support that she currently receives. It is reassuring to know that the relevant qualified people are on hand when Mum needs them. My only slight negative observation up to now is that her room could at times be cleaner/tidier.
Thank you for your valued feedback. We are always here to support your mother's needs. Please be reassured that staff were made aware of your observation in mum's room.
Excellent care here, could not wish for a better place for my mum to have been cared for. the staff here were more willing to go above and beyond to accommodate the amount of family that visited my mum on her last day. The level of sympathy towards us and the level of care that they showed was of a high standard. I wish this was the 1st home my mum was placed in she would have loved it.
Thank you so much for your kind words. I will share this with my team.
I was upset and distraught at having to see my husband go into a care home, but as soon as we viewed Winchester House I knew I was leaving him in the care of a safe, family-friendly and welcoming environment. The staff are all so caring and treat each individual as their personal relative. After just days my husband was settled, relaxed and very happy. I can console myself that he is in the best place possible.
Thank you so much for your lovely review. We are also glad that your husband settled in very well.
Our first impression was excellent and that first impression was upheld as Winchester House welcomed my dad and offered a perfect home from home experience.
My father had multiple care issues all of which were addressed and any lessons learned along the way were shared with all members of staff so that he could expect the same level of support 24/7. Sadly, he became less well and had to return to hospital but from the time of feeling unwell to making that particular journey a wonderfully kind member of the team remained with my dad to tend his needs and reassure.
Thank you so much for taking time to give us a great feedback regarding your dad's care and your personal experience with us. I have passed this on with the team and we are grateful for your kind words.
My brother has complex needs and is slowly recovering from physical injury at the same time. The staff and care teams are patient, sympathetic and supportive. Liaising with me and the family to assist recovery. The professionalism shown is matched by the compassion, not an existence but a place of calm and care.
Thank you so much for this lovely review. I and our team are always happy to receive feedback. Kind regards
All the staff showed genuine care and empathy in what must be one of the hardest jobs.
Thank you so much for the kind words and appreciation towards my staff, it means a lot to us. I have shared this and they were thankful that you have appreciated them.
The staff on shorts terrace show a very high level of care and compassion. Mums level of care and compassion. Mums condition is very limiting and frustrating for her, but the carers show her respect and understanding.
Thank you so much for this review. Liza Burchell the General Manager here at Winchester House and our whole team appreciate you taking the time to write this lovely review.
I cannot rate Winchester House high enough. They are excellent in all areas. They are so kind and caring, and m mum has settled in so well. It is always such a happy atmosphere, and the carers always take time to speak to me while I'm visiting my mum. My whole family are so grateful to them.
We are so pleased that your Mum has settled here at Winchester House so well.
A very good experience from start to finish. They were able, on this occasion, to accommodate us at short notice. My terminally ill wife enjoyed her stay and it gave us all the break we so desperately needed. Staff were all very helpful and compassionate. And I had peace of mind that my wife was being cared for during her stay.
Thank you so much for the kind words. It was a pleasure looking after your wife.
It was a relief to us all when mum moved to the home. After weeks of isolation in hospital, she was now surrounded by people who were able and willing to spend more time actually caring for and talking to her. The staff at Winchester House could not have been any more helpful or supportive, particularly in the very challenging days leading up to Mum passing away. Nothing was ever too much trouble.
We would not hesitate to recommend Winchester House.
Very difficult with Covid to take mum out in these difficult times to shop and places as this is what she wants to do.
Thank you for your review, on the latest covid guidelines, our residents depending on their risk assessments are now able to go out with their designated visitor. We do individual risk assessments to ensure their safety. I am more than happy to discuss mums situation with you, please let me know when you can.
Staff very friendly and approachable. Resident well looked after. All her needs seem to be met.
Thank you for your lovely feedback, I will share it with my team.
I never thought I'd ever have to place my father into residential care. I made a promise to him that I would be the one to ensure he was always going to be with me in his old age. Unfortunately, he was diagnosed with cognitive dementia 3 years ago. As a family, we tried our utmost to give him his independence until we realised he was becoming a danger to himself and others around him. It was breaking my heart and soul to know I couldn't help and he ended up hospitalized and then went into Winchester care home. I can honestly say, I couldn't have wished for a better place for my dad to be as it is hygienically clean and homely. He is safe, loved, cared for and he is given respect by the staff. The staff are inviting and respectful to visiting families and I'm always updated and informed about my father regularly, day or night. I just want to say thank you to you all for the job you all do to enable my dad to be safe. Without you, I don't know what I would do.
Thank you so much, This really does mean a lot. We always hope to help families in their time of need, and we can't wait for you to able to see your dad again! Keep safe and we will hopefully see you soon.
My mother ended up at Winchester through the complexities of COVID rather than researched selection, but what a blessing it has been. Mum’s care has been personal, dignified and extremely attentive. During this difficult time, when friends and relatives have not been able to visit, the home has made every effort to keep communication clear and facilitate regular video calls with moves towards garden visits as appropriate. The activities that mum has been engaged in have been appropriate and stimulating, the activity leaders outstanding. Mum has been shown such affection and acceptance, that she is very clearly at ease and enjoying the social contact that she has. This could have been a terrible time, separated from Mum at her most vulnerable. Yet the care of the staff at Winchester, and the accessibility of the management has made all the difference. So my prayers for the safety of all staff and residents will continue, along with gratitude for all the personalised care they provide.
Thank you so much for your kind words! It means a lot to us that you have taken the time to let us know. At Winchester House, we always try our utmost to ensure our residents are kept safe, well and happy during these difficult times.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 August 2021Good
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (85) & Events (7)
- 28 Jul 2026
On Saturday evening we held a Cheese and Wine Evening for members of our local community. We had a good turnout and lots of residents and their families came along...
- 14 Jul 2026
As Nutrition and Hydration Month draws to a close, we'd like to take a moment to say a heartfelt thank you to our incredible kitchen team. ?? Every day, you...
- 14 Jul 2026
Winchester House Open Day We are holding an open day here at Winchester House on the Saturday the 22nd of August. Please feel free to come along and have a...
- 03 Aug 2026Organiser: Barchester Winchester House Care Centre
- 22 Aug 2026Organiser: Barchester Winchester House Care Centre
- 28 Aug 2026Organiser: Barchester Winchester House Care Centre
Awards / Recognitions (98)
- 09 Jul 2026Recipient: Barchester Winchester House Care Centre
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Winchester House Care Centre.
Meet the Team (18)

Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!
I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.
I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.
I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.
At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.

Hi, I am Toni. I am the Clinical Deputy Manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.
I am passionate about delivering a high standard of person-centred care. I do love my residents, and I will put their happiness and well-being at the heart of everything I do.

I started working at Winchester House in 2017, where I worked as a carer initially on the Memory Lane Communities, supporting our residents living with Dementia. Through my dedication and passion for person-centred care, I progressed to a Care Practitioner before taking the role of Unit Manager on the residential Communities. I am now proud to be the Non-Clinical Deputy Manager at Winchester House as well as the Palliative Care Champion. I support both residents, families and colleagues, ensuring the highest standards of care. I have over 40 years of experience in the care sector.

I joined Winchester House in December 2022 and love working in care. It is rewarding to support residents and their families from enquiry to admission to the home and throughout their stay with us.

Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience. I came from the Philippines in 2006, but before then I worked in the U.A.E as a general nurse. When I came to England, I joined Barchester Healthcare as a career and worked my way up from registered nurse to Unit manager.

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.

Hi, my name is Matt Taylor, and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life. I started out working in hotels and restaurants, but I struggled with unsociable hours, so I decided to move to the care sector. I joined Barchester in 2009, and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious and flavoursome home-cooked meals.

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as a member of the housekeeping team and is now Head Housekeeper. She enjoys working at the home; being able to put smiles on people’s faces every day, and no day is the same!

Hi, my name is Tracy. I’m a lead in the activity department at Winchester House.
I have been with the company since 2012. I started in housekeeping, but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.

Hi, my name is Jeric Manalo, and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since the 5th of July 2021. Care is my passion, and I am blessed that I am able to apply my passion at work. I am surrounded by supportive people, and I look forward to working with them.

Hi, my name is Sandra Collins, and I'm a team leader in the Cathedral Square unit. I'm friendly and outgoing love spending time with my family.

I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years, in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter into their everyday lives.

Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.

I began my career in healthcare in 2013, after being a primary teacher for 8 years. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.
After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.
Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.

During my time as a part-time health care assistant, I developed a strong passion for providing compassionate, person-centered care. I found great satisfaction in supporting individuals with their daily needs and contributing to their overall well-being. The connections I built with residents, families, and fellow care staff were incredibly rewarding and highlighted the vital role carers play in enhancing quality of life.
Following graduation, I made the decision to continue in healthcare full-time, joining Barchester Healthcare. The organization’s commitment to dignity, respect, and excellence in care aligned perfectly with my values. Now, as a full-time health care assistant, I bring both my academic background and hands-on experience to deliver empathetic, thoughtful, and efficient care to every resident I support.
My unique path—from business to bedside—has taught me that true success is not just measured in career progression, but in making a real difference in people’s lives every day.

My name is Tessy Izevbizua, a national of Nigeria. After the completion of my master's degree program, I gained employment with Barchester Healthcare, and thanks to my team members, who have made my work experience with Barchester worthwhile. I must say, I have no regrets so far working for Barchester.

I am Anandhu Radhakrishna Pillai, working at Winchester House in La Farge Unit as a Healthcare Assistant. I joined Winchester House in 2023 as a Healthcare Assistant, driven by a strong passion for providing person-centred care and supporting individuals to live with dignity, comfort, and respect. From the moment I started, I felt welcomed and supported by the team, and I've been impressed by the organisation's commitment to compassion, dignity, and professionalism.
As part of the care team, I value the opportunity to be part of someone's care journey, no matter how big or small the role may be.
I'm proud to work at Winchester House, where the team environment and values align with my own passion for providing exceptional care. I'm excited to continue growing and developing in my role, and I'm looking forward to making a positive impact on the lives of those I care for.

Hi, my name is Debbie, and I currently work at Winchester House as a front-of-house receptionist. I have worked at Winchester House for 8 years in a variety of roles. These include kitchen assistant and housekeeping.
When I first came to work, my biggest concern was how I would communicate with residents, having not had much experience in a care setting.
If I have learnt anything about myself, it is that I can communicate with anybody. I get to know the residents, families and all the care professionals.
I have finally found my perfect role.
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