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- Barchester Winchester House Care Centre care home

The food is of a high standardLaraine B(Daughter of Resident/Service User)

We are very happy that Mum is in a safe environmentLindsay G(Son of Resident/Service User)


The food is of a high standardLaraine B(Daughter of Resident/Service User)

We are very happy that Mum is in a safe environmentLindsay G(Son of Resident/Service User)


Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.
The home provides first-class 24-hour care alongside expert care in the residential and nursing communities in addition specialist dementia care in the Memory Lane Community.
Newly opened in 2024 the home boasts an additional 16 residential ensuite bedrooms with beautiful communal living and dining and the...
Care Provided by Barchester Winchester House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 123 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Winchester House Care Centre for full pricing details and T&Cs.
Contact Barchester Winchester House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Liza Burchell(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (121)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (100)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome anytime
Parking
- Free parking on site
Barchester Winchester House Care Centre Reviews (121)
Barchester Winchester House Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Winchester House Care Centre has 121 reviews.
My mum spent two weeks at Winchester House for respite care following a 19-night stay in Medway Hospital. She enjoyed her time there, and all the staff were very kind and compassionate to her. She was able to get the rest and care she needed to enable her to gain her strength, and mobility and be well enough to go back to her own home. I wouldn't hesitate to place her there again should the circumstances arise.
Thank you for your kind feedback. It was a pleasure to look after your mum, she's a lovely lady. I hope she continue to be safe at home.
Overall: Excellent.
Thank you for sharing your experience during your stay with us.
Amazing team at Winchester House Care Centre. My mother was well cared for in her last few weeks of life. Everyone who visited Mum had good words regarding the home and staff who made sure we were all looked after too and we can not thank them enough.
Thank you so much for your lovely feedback, I will pass it on to our team.
His initial assessment was detailed and was aimed at giving him the best care possible, this included finding out what he likes to eat and what he liked to be called.
My father has always been extremely happy staying at the home, on every occasion and has only expressed how well he is looked after. The carers feel like family to him and the other residents like friends.
I couldn't recommend Winchester House enough.
Thank you for sharing your experience and appreciation to staff on how your father settled in his respite care.
From the moment you walk in, everyone is so kind and friendly. Mum is cared for extremely well by all the staff.
I have been coming here on and off for ten years and it just seems to get better year on year.
Thank you to all the staff, you know who you are!
Thank you for your valued feedback, it's our pleasure to look after your mum.
The home is always clean and the decor is very tasteful. There is a menu available each day with fantastic choices to choose from with an option to choose something off the menu. I cannot speak highly enough of the care and support that has been given to my dad, all the staff are so friendly and happy! A must in my opinion. My dad is really happy and he has a good structured day with routine, there is also a timetable of events throughout the week that range from boat trips, crafts, games, singing and entertainment. There is always something to do. Staff are always available to answer any questions and are very knowledgeable in their roles. I was quite worried when Dad first went into residential care but I can honestly say I never worry and feel 100% confident about his welfare, safety and that his day-to-day needs are met.
Thank you for your lovely feedback. I am glad that your dad has settled and enjoying life in our care home.
I have many happy memories with mum during this very sad and difficult time thanks to the level of caring, support and genuine care, they really did care.
I cannot thank them enough for their kindness and compassion.
In behalf of the team, thank you for your kind words , we always try to support both family and residents during difficult times. Thank you for taking the time to give us your kind feedback.
On the day of his admission, everyone welcomed Dad and us. The staff could not have been more helpful, making Dad feel safe and comfortable.
We were in regular contact with the staff while we were away. Dad was so well cared for and staff kept us fully informed on how he was.
I cannot thank every staff member enough for the support they have given us, as a family, and how they looked after Dad. It gave us peace of mind while we were away. We would recommend Barchester Winchester House Care Centre to anyone looking for a home which will care for their loved ones.
Thank you so much for sharing your experience with us. Its our pleasure to look after your dad.
The support from senior management has been fantastic.
The reception staff warm, welcoming and supportive. All the staff on Marconi very caring and patient towards Dad.
Dad's last month was on La Farge and all staff were caring, respectful and supportive to Dad.
Thank you for your kind words of appreciation to our team. We truly will miss your dad.
Lovely facilities, nice cakes and drinks for visitors.
Positive feedback such as this is always so gratefully received and will mean a lot to all the team. It is a testament to the hard work and dedication of our staff and to the quality standard that we expect within every Barchester home and will be shared with the team members involved in the care provided to your friend. Thank you so much for taking the time to write to review us.
Lovely, clean, fresh, beautifully decorated areas and we came when their was 40s singing and entertainment where residents joined in and even danced.
Thank you for your lovely feedback, please join us again at our future events.
The rooms are always kept clean and tidy and the gardens are kept beautifully too.
The lady I visit is well cared for and seems happy to be there.
Lovely food with lots of choices daily.
Would highly recommend this care home.
Thank you for your feedback. It is important for us to know that you are happy with the care that we provide to your friend.
My only criticism is that the furniture and carpet in Mum's room are rather dated, albeit still serviceable.
Thank you for your feedback. I will look into the room environment that you have mentioned. I am glad that the rest of your experience has been generally good.
The whole care home is decorated and furnished to a high standard. All of the corridors, community areas and furnishings are spotless.
My mum has been a dementia resident at Winchester House for the last five months and the care and attention she receives from the carers and nursing staff is excellent, they are all so dedicated. It took Mum a while to settle in but the staff are all so understanding and patient they helped her greatly. She is now much happier. Her room is nicely furnished, warm and is kept tidy and cleaned daily. The food is of a high standard.
I feel very happy leaving my mum knowing that she is safe and well looked after.
Winchester House is a well-run, professional and happy environment. All staff, from management, nursing, carers, cleaners etc., are all very professional, happy, helpful and caring.
Thank you so much for your lovely feedback. I will share this with the rest of our team.
My 91-year-old mother has a four-week stay at Winchester House after a hip replacement. All of the staff were amazing in their care and attention to her. Nothing was too much trouble for them. I have nothing but praise and admiration for them. The food was excellent. A varied activity plan was brilliant.
Thank you so much for your kind words about your mum's stay here at Winchester House. It's our pleasure to look after your lovely mum, and we are really glad that she enjoyed her stay with us.
This was quickly dispelled by the staff at reception who were friendly and helpful. A great front end to a business. This care and attention to detail were noted throughout the induction process. Help was given at every turn and no question was too much to be answered fully.
With a month gone by the initial enthusiasm to be a person-centred organisation has not diminished.
The staff are kind, caring and understanding.
As a husband, I have to thank the staff for their reassurance and help in this difficult time.
Thank you.
On behalf of Winchester, I would like to say thank you for your valued feedback, and we are truly happy that we have managed to reassure and help you in the transition of care for your wife.
My wife is always kept clean with frequent showers and/or washing and kept odour-free with regular pad changes and bed linen. The food and drink provided are of a very high standard with lots of choice. My wife is a private person but the activities team encourages her to take part in certain activities. She has monthly visits to a local church for prayer cake and coffee. Also, have musicians and plays visiting the home for residents' entertainment.
My daughter and I are very pleased with the aforementioned high standard being maintained all these years which has certainly enhanced my wife's quality of life, enjoyment and general well-being.
We would certainly recommend this home to anyone if you intend to place your loved one into care.
Thank you so much for your valued feedback on the care your wife has received in her seventeen years of residing in the home. It is always a pleasure to look after your wife.
The home is excellent. Staff are also kind, helpful and caring. I feel this is my home - also they care, and I feel safe and happy. Have enjoyed many trips and indoor/in-house activities. Have made many friends while I have been here. The food is very good, and you have choices.
On behalf of the team, we would like to say thank you for your kind appreciation to us.
My mother is over 98 years old. I think she suffers from a lack of interaction. I am the only family member and visit as often as I can (three/four times a week). My mother is bed-bound and therefore takes no part in any of the activities. Her eyesight and hearing are fading. Her only remaining enjoyment is her television which I admit she has quite loud. Carers frequently turn the volume down. When I have visited, I have seen the food left on her table but Mum is still reclined in her bed and unable to reach or cut the food. Meals have been left whilst she is asleep so that when she wakes up it is cold and inedible.
Thank you for your valuable feedback, this will be addressed by the team. Please be reassured that the home has bedroom programs. I will be able to discuss this with you.
My husband was looked after so well, he was clean and fed well. I couldn't have picked a better home for him. The carers were really good to him.
Thank you so much for your kind words. It's a pleasure looking after your husband, we are thankful for your appreciation of the care he received from our team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 August 2021Good
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (85) & Events (7)
- 28 Jul 2026
On Saturday evening we held a Cheese and Wine Evening for members of our local community. We had a good turnout and lots of residents and their families came along...
- 14 Jul 2026
As Nutrition and Hydration Month draws to a close, we'd like to take a moment to say a heartfelt thank you to our incredible kitchen team. ?? Every day, you...
- 14 Jul 2026
Winchester House Open Day We are holding an open day here at Winchester House on the Saturday the 22nd of August. Please feel free to come along and have a...
- 03 Aug 2026Organiser: Barchester Winchester House Care Centre
- 22 Aug 2026Organiser: Barchester Winchester House Care Centre
- 28 Aug 2026Organiser: Barchester Winchester House Care Centre
Awards / Recognitions (98)
- 09 Jul 2026Recipient: Barchester Winchester House Care Centre
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Winchester House Care Centre.
Meet the Team (18)

Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!
I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.
I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.
I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.
At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.

Hi, I am Toni. I am the Clinical Deputy Manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.
I am passionate about delivering a high standard of person-centred care. I do love my residents, and I will put their happiness and well-being at the heart of everything I do.

I started working at Winchester House in 2017, where I worked as a carer initially on the Memory Lane Communities, supporting our residents living with Dementia. Through my dedication and passion for person-centred care, I progressed to a Care Practitioner before taking the role of Unit Manager on the residential Communities. I am now proud to be the Non-Clinical Deputy Manager at Winchester House as well as the Palliative Care Champion. I support both residents, families and colleagues, ensuring the highest standards of care. I have over 40 years of experience in the care sector.

I joined Winchester House in December 2022 and love working in care. It is rewarding to support residents and their families from enquiry to admission to the home and throughout their stay with us.

Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience. I came from the Philippines in 2006, but before then I worked in the U.A.E as a general nurse. When I came to England, I joined Barchester Healthcare as a career and worked my way up from registered nurse to Unit manager.

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.

Hi, my name is Matt Taylor, and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life. I started out working in hotels and restaurants, but I struggled with unsociable hours, so I decided to move to the care sector. I joined Barchester in 2009, and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious and flavoursome home-cooked meals.

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as a member of the housekeeping team and is now Head Housekeeper. She enjoys working at the home; being able to put smiles on people’s faces every day, and no day is the same!

Hi, my name is Tracy. I’m a lead in the activity department at Winchester House.
I have been with the company since 2012. I started in housekeeping, but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.

Hi, my name is Jeric Manalo, and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since the 5th of July 2021. Care is my passion, and I am blessed that I am able to apply my passion at work. I am surrounded by supportive people, and I look forward to working with them.

Hi, my name is Sandra Collins, and I'm a team leader in the Cathedral Square unit. I'm friendly and outgoing love spending time with my family.

I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years, in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter into their everyday lives.

Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.

I began my career in healthcare in 2013, after being a primary teacher for 8 years. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.
After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.
Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.

During my time as a part-time health care assistant, I developed a strong passion for providing compassionate, person-centered care. I found great satisfaction in supporting individuals with their daily needs and contributing to their overall well-being. The connections I built with residents, families, and fellow care staff were incredibly rewarding and highlighted the vital role carers play in enhancing quality of life.
Following graduation, I made the decision to continue in healthcare full-time, joining Barchester Healthcare. The organization’s commitment to dignity, respect, and excellence in care aligned perfectly with my values. Now, as a full-time health care assistant, I bring both my academic background and hands-on experience to deliver empathetic, thoughtful, and efficient care to every resident I support.
My unique path—from business to bedside—has taught me that true success is not just measured in career progression, but in making a real difference in people’s lives every day.

My name is Tessy Izevbizua, a national of Nigeria. After the completion of my master's degree program, I gained employment with Barchester Healthcare, and thanks to my team members, who have made my work experience with Barchester worthwhile. I must say, I have no regrets so far working for Barchester.

I am Anandhu Radhakrishna Pillai, working at Winchester House in La Farge Unit as a Healthcare Assistant. I joined Winchester House in 2023 as a Healthcare Assistant, driven by a strong passion for providing person-centred care and supporting individuals to live with dignity, comfort, and respect. From the moment I started, I felt welcomed and supported by the team, and I've been impressed by the organisation's commitment to compassion, dignity, and professionalism.
As part of the care team, I value the opportunity to be part of someone's care journey, no matter how big or small the role may be.
I'm proud to work at Winchester House, where the team environment and values align with my own passion for providing exceptional care. I'm excited to continue growing and developing in my role, and I'm looking forward to making a positive impact on the lives of those I care for.

Hi, my name is Debbie, and I currently work at Winchester House as a front-of-house receptionist. I have worked at Winchester House for 8 years in a variety of roles. These include kitchen assistant and housekeeping.
When I first came to work, my biggest concern was how I would communicate with residents, having not had much experience in a care setting.
If I have learnt anything about myself, it is that I can communicate with anybody. I get to know the residents, families and all the care professionals.
I have finally found my perfect role.
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