Barchester Winchester House Care Centre

180 Wouldham Road, Wouldham, Rochester ME1 3TR
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9.8 109 Reviews
  • Barchester Winchester House Care Centre, Rochester
Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.

The home provides first-class 24-hour care alongside expert care in the residential and nursing communities in addition specialist dementia care in the Memory Lane Community.

Newly opened in 2024 the home boasts an additional 16 residential ensuite bedrooms with beautiful communal living and dining and the opportunity for residents and their loved ones to access a private dining space.

A team of highly-qualified staff focuses on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in care, hospitality and activities designed and delivered with individuals in mind.

They're proud of a socially active community which revolves around superb facilities alongside first-rate care.

Why not arrange a visit and see for yourself!

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 123 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1549

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Winchester House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Liza Burchell (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (121)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (100)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visitors welcome anytime

Parking

  • Free parking on site

Barchester Winchester House Care Centre Reviews (109)

Total of 109, showing 101-109
9.8

Barchester Winchester House Care Centre has a Review Score of 9.8 (9.818) out of 10, based on 28 reviews in the last 2 years. Over all time Barchester Winchester House Care Centre has 109 reviews.

Overall Experience

  • 81
  • 23
  • 3
  • 1
  • 1

Date Published

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81
Overall Experience  Overall Experience 4.0 out of 5

My husband has been here since August and he has had wonderful care. He likes all the carers and the staff and are very caring. When he first arrived from the hospital, he was in a bad way and there was a time in September when I was so concerned we would lose him, he still has his good and bad days,
but I have every confidence that he is safe and well cared for and encouraged to join in all the activities. We celebrated his eightieth birthday with all the family in November.

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Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge thank you for the kind and attentive care that my Mother in Law received recently.
We found the nurses and carers to be friendly, and extremely helpful.
We were made to feel welcome and loved the fact that we could pop in and visit whenever we wanted. Every effort was
made to keep her comfortable and keep her happy.
The fact that her food tastes were taken into account and we were able to take her into the garden each day was very much appreciated.
Thank you so much for helping us all, and making such a sad and difficult time as bearable as possible.
We looked at quite a few care homes in the lead up to her leaving hospital and Winchester House just came out streets ahead of all the others.

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Overall Experience  Overall Experience 4.0 out of 5

A very pleasant home for my father. Very clean, good food and friendly staff. The grounds were kept very well and courtyards for the residents to sit out in provided shade from the sun. All in all I would thoroughly recommend this nursing home.

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Overall Experience  Overall Experience 4.0 out of 5

Very friendly and approachable members of staff. Always felt welcomed. Food was good and would cater to all needs.

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Overall Experience  Overall Experience 5.0 out of 5

My grand has been in her home for a few years now and I visit once, maybe twice a month. My mum - weekly.
Apart from one carer who was abrupt with the residents (she quickly got asked to leave), I cannot fault this home in any way, shape or form. Every single member of staff gives a friendly smile
to me and more importantly to my gran and her fellow residents. My gran is safe, well looked after and and happy - she tells us she loves the people here, they are kind.

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Overall Experience  Overall Experience 5.0 out of 5

My brother was made to feel welcome, safe and comfortable into his new surroundings immediately on arrival, and this has remained during his residence. He has indicated to me he is happy in the care of Winchester House, and I am grateful for this.

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Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care home. Excellent resident care, home kept very clean and well maintained. Food is excellent with plenty of choice. Management team are very accessible and pro-active.

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Overall Experience  Overall Experience 4.0 out of 5

I believe that Winchester House delivers good care in a clean and attractive environment. However I do feel that they are often under staffed and I feel that they are often so busy that they may not have the time for quality time with residents. I think that the general level of care and nursing is
very good and I think that as far as I know my mum is treated with dignity. However I think there could be more sessions and activities for people with dementia (Alzheimer's ) to help there well being rather than the television.

Reply from Tom Holloway, Digital Marketing Assistant at Barchester Winchester House Care Centre

Thank you for reviewing our service.


The delivery of our quality care is centred around the individual, their illness and abilities, and their choices and preferences. Whilst we provide a varied and extensive activity program and encourage all residents to participate, we respect the choices of those who do not wish to partake in all that is offered. For those residents who are may be too unwell to partake in group activities, the activity staff offer one to one time in their rooms. Our Head Chef and catering team take great pride in preparing and serving a healthy, nutritional menu that caters to a wide range of tastes. Should alternative options be required, they are only too happy to oblige. Our staffing levels exceed industry guidelines and are variable in accordance with the needs of our residents.

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Overall Experience  Overall Experience 5.0 out of 5

Very caring environment for end of life care for my mother. The staff are friendly and welcoming and provided good care. Good communication with the family from nursing, care and management staff.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Barchester Winchester House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Barchester Winchester House Care Centre is calculated as follows: ( (277 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 319 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Winchester House Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 123 registered maximum number of service users is 24.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2021

Overall
Good

  • Caring

    Requires improvement
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (82)

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Meet the Team (19)

Liza

Liza Burchell

Job Title: General Manager

Joined: 2020

Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!


I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.


I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.


I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.


At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.

Toni Marie

Toni Marie Arana

Job Title: Clinical Deputy Manager

Joined: 2020

Hi, I am Toni, I am the Clinical deputy manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.
I am passionate about delivering a high standard of person-centred care. I do love my residents and i will put their happiness and well-being at the heart of everything I do.

Cora Lou

Cora Lou De Felipe

Job Title: Clinical Lead Nurse

Joined: 2008

Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience, I came from the Philippines in 2006 but before then I worked in the U.A.E as a general nurse. When I come to England I joined Barchester Healthcare as a career and worked my up from registered nurse to Unit manager.

Sally

Sally Abraham

Job Title: Administration Manager

Joined: 2022

I joined Winchester House in December 2022. I worked for my previous employer for over twenty years with my husband so when I saw that Barchester were looking for an Administrator which is about two miles from my house it seemed the right thing to do. It is a complete change for me but I am finding it very interesting and rewarding.

Peter

Peter Grant

Job Title: Senior Maintenance Manager

Joined: 2009

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.

Matt

Matt Taylor

Job Title: Head Chef

Joined: 2009

Hi, my name is Matt Taylor and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life, I started out working in hotels and restaurants but I struggled with unsociable hours so I decided to move to the care sector. I joined Barchester in 2009 and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious a flavoursome home-cooked meals.

Tanya

Tanya Goldsmith

Job Title: Head Housekeeper

Joined: 2013

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as member of the housekeeping team and is now Head Housekeeper, she enjoys working at the home; being able to put smiles on people’s faces every day and no day is the same!

Tracy

Tracy Baker

Job Title: Lead Activities Coordinator

Joined: 2012

Hi, my name is Tracy, I’m a lead in the activity department at Winchester House.


I have been with the company since 2012. I started in housekeeping but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.

Jeric

Jeric Manalo

Job Title: RGN

Joined: 2021

Hi, my name is Jeric Manalo and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since 5th of July 2021. Care is my passion and I am blessed that I am able to apply my passion at work. I am surrounded with supportive people and I look forward every day working with them.

Tracey

Tracey Coyd

Job Title: Care Practitioner

Joined: 2017

I am a Care Practitioner with Morconi and Castle Court Communities. I have been in Care for 30 years and at Winchester House since 2017. I have always had a Passion for Caring.

Sandra

Sandra Collins

Job Title: Team Leader

Joined: 2016

Hi, my name is Sandra Collins and I'm a team leader in Cathedral Square unit. I'm friendly and outgoing love spending time with my family.

Louise

Louise Parker

Job Title: Team Leader/Trainee Care Practitioner

Joined: 2019

I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter in their everyday lives.

Joie

Joie Rafil

Job Title: Unit Nurse Manager

Joined: 2022

Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.

Ioana

Ioana Mititean-Pop

Job Title: Senior RGN

Joined: 2015

I began my career in healthcare in 2013,after being 8 years a primary teacher. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.


After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.


Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.

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Myrna Simon

Job Title: Registered Nurse

Joined: 2024

I am Myrna m Simon. I completed my bachelors of nursing in 2011 at India. I worked in India as a adult nurse in a multi-speciality hospital from 2011 to 2015. Then I worked as a dialysis nurse in Saudi MOH for 7 years. In 2022 I came to UK as a senior career. I cleared all my exams and received my NMC pin on November 2023. I got my profession back and started working as a nurse march 2024 onwards.

Sachin

Sachin Antony

Job Title: Healthcare Assistant

Joined: 2023

I came for my studies in UK, While pursuing my studies, I worked part-time as a health care assistant, initially as a way to support myself financially. However, it quickly became clear that this role was more than just a job — it was a vocation.
During my time as a part-time health care assistant, I developed a strong passion for providing compassionate, person-centered care. I found great satisfaction in supporting individuals with their daily needs and contributing to their overall well-being. The connections I built with residents, families, and fellow care staff were incredibly rewarding and highlighted the vital role carers play in enhancing quality of life.
Following graduation, I made the decision to continue in healthcare full-time, joining Barchester Healthcare. The organization’s commitment to dignity, respect, and excellence in care aligned perfectly with my values. Now, as a full-time health care assistant, I bring both my academic background and hands-on experience to deliver empathetic, thoughtful, and efficient care to every resident I support.
My unique path—from business to bedside—has taught me that true success is not just measured in career progression, but in making a real difference in people’s lives every day.

Tessy

Tessy Izebizua

Job Title: Senior HCA

Joined: 2023

My name is Tessy Izevbizua, a national of Nigeria. After the completion of my master's degree program, I gained employment with Barchester Healthcare, and thanks to my team members who have made my work experience with Barchester worthwhile. I must say, i have no regrets so far working for Barchester.

Anandhu

Anandhu Pillai

Job Title: HCA

Joined: 2023

I am Anandhu Radhakrishna Pillai, works at Winchester House in La Farge Unit as Healthcare Assistant. I joined Winchester House in 2023 as a Healthcare Assistant, driven by a strong passion for providing person-centered care and supporting individuals to live with dignity, comfort, and respect. From the moment I started, I felt welcomed and supported by the team, and I've been impressed by the organisation's commitment to compassion, dignity, and professionalism.


As part of the care team, I value the opportunity to be part of someone's care journey, no matter how big or small the role may be.


I'm proud to work at Winchester House, where the team environment and values align with my own passion for providing exceptional care. I'm excited to continue growing and developing in my role, and I'm looking forward to making a positive impact on the lives of those I care for.

Deborah

Deborah Hallam

Job Title: Administration Assistant

Joined: 2017

Hi, my name is Debbie and I currently work at Winchester House as a front of the house reception. I have worked at Winchester House for 8 years in the variety of roles. These include kitchen assistant and housekeeping.


When I first came to work, my biggest concern was how i Would communicate with residents having not had much experience in a care setting.


If i have learnt anything about myself, it is that i can communicate with anybody. I get to know the residents , families and all the care professionals.


I have finally found my perfect role.

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