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Barchester Winchester House Care Centre

180 Wouldham Road, Wouldham, Rochester, Kent ME1 3TR
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Barchester Winchester House Care Centre logo
The food is of a high standardLaraine B(Daughter of Resident/Service User)
Barchester Winchester House Care Centre, Rochester
We are very happy that Mum is in a safe environmentLindsay G(Son of Resident/Service User)
Barchester Winchester House Care Centre, Rochester
Barchester Winchester House Care Centre, Rochester

Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.

The home provides first-class 24-hour care alongside expert care in the residential and nursing communities in addition specialist dementia care in the Memory Lane Community.

Newly opened in 2024 the home boasts an additional 16 residential ensuite bedrooms with beautiful communal living and dining and the...  

Care Provided by Barchester Winchester House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 123 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Winchester House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Liza Burchell(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (121)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (100)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visitors welcome anytime

Parking

  • Free parking on site

Barchester Winchester House Care Centre Reviews (121)

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9.8

Barchester Winchester House Care Centre has a Review Score of 9.8 (9.828) out of 10, based on 28 reviews in the last 2 years. Over all time Barchester Winchester House Care Centre has 121 reviews.

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Showing 121 reviews matching selected criteria
Review from Mark D (Brother of Resident) published on 19 March 2018 Submitted via Postal Card
Overall Experience

Friendly staff.

Nice atmosphere.

They try to do the best for you.

Good facilities.

Reply from Sue Simmonds, Senior General Manager at Barchester Winchester House Care Centre

Thank you for your review. It was a pleasure looking after your mother.

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Review from Helen H (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card
Overall Experience
Mum was only resident at the home for 3 months having been asked to move from her previous nursing home as they could not cope with her Alzheimers and Parkinsons.
She was treated with utmost dignity and respect and became very settled, more so than we'd seen from her other homes.

We were contacted as Mum declined and spent 6 days coming and going at all hours, culminating in Mum passing peacefully 1 week ago today. We were given peace and the necessary time to say our goodbyes. Very respectful. Thank you.

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Review from Sylvia D (Mother of Resident) published on 1 January 2018 Submitted via Postal Card
Overall Experience

Lovely place. Beautiful setting. Caring staff and very friendly.

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Review from Derek O (Son of Resident) published on 19 December 2017 Submitted via Website
Overall Experience

My father was a resident of this home through 2015 & 2016. Winchester House helped us in a difficult situation by accommodating my father when he had an unscheduled spell in hospital and had to move to a nursing care home. The positives ended there. My father was inclined to sing loudly, and for this reason, was placed at the far end of the home. This we can understand. However whilst the facility was good, the care was woeful. He was supposed to be checked hourly, yet the sign in sheet showed he had been left alone for up to five hours on several occasions. We once found him wet and unchanged with another resident sitting on him. Other residents would enter his room and take his possessions. This could be fixed by a child gate. Some individual staff members were good but had insufficient time to properly tend to residents. Staff/resident ratio was poor. At times were openly lied to regarding my father's care. Management was not interested. Facility stank every time we visited.

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Review from Margaret M (Sister of Resident) published on 24 August 2017 Submitted via Postal Card
Overall Experience

This care home was chosen following much research and many visits to other care homes and both the management and staff here have been very sympathetic and understanding.

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Review from F B (Son of Resident) published on 9 August 2017 Submitted via Postal Card
Overall Experience

In my view, a very well run care home. The staff are friendly and approachable. The residents are well fed with a wide variety of fresh food. Rooms clean and tidy. Staff very interactive and attentive to care. Set in a very peaceful environment, flower beds and gardens well kept and ample parking. Secure, plus an entertainment programme that is 1st class.

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Review from Michael W (Son of Resident) published on 18 July 2017 Submitted via Postal Card
Overall Experience
I am pleased with the level of care that mother receives at Winchester House.
The food is good and where mother requires a puree diet special care is given to ensure this is all working well.
There are many caring, sociable members of staff to ensure an appropriate level of interaction and add quality of life to very deprived people.
One small complaint is the lack of fine tuning on personal needs regarding hearing aids.

The installation is often incomplete and does not help the individual need of the patient.

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Review from Steven J (Son of Resident) published on 18 July 2017 Submitted via Postal Card
Overall Experience

The transferring of my mother from her home to Barchester Winchester House Care Centre was a process that none of our family was looking forward to. The staff at Barchester Winchester House Care Centre from the management to the care assistants were very sympathetic and caring which made the whole ordeal much less traumatic than we had feared. Since then, my mother has been well cared for, and she has settled in. She really enjoys the regular activities and joins in with these but would like to see these extended over the weekends as well. They have managed her medications well and she is much calmer now. Whenever we visit, always unannounced, she is very clean and well dressed and now loves the regular hairdressing, nail painting and chiropody that are provided. Always a fussy eater, we have found that she now eats a much more varied diet than previously and looks forward to her meals.

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Review from Suzy M (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card
Overall Experience
One of the better care homes.
Currently a strong core of lovely long-stay staff on Lafarge Unit.
Outstanding activities team full of enthusiasm, fun, warmth and bright ideas.
Strong links with the lovely local community.
Idyllic surrounding.

Main criticism: More staff needed.

Reply from Janice Lock, Finance Administrator at Barchester Winchester House Care Centre

Our staffing levels are above the industry standard and are reviewed on a regular basis.

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Review from V R (Sister of Resident) published on 4 July 2017 Submitted via Postal Card
Overall Experience

I live too far away for frequent visits but usually see my sister each month. She seems well cared for and reacts well with the staff, for whom the work must be difficult. She wears odd clothes, no shoes sometimes and never her glasses - not important to me, but commented upon by other visitors. She seems to not much like her room - a bit dark, perhaps; and loves the garden, time and weather permitting. Morning activities are highlights and I regret not being able to get there on time. The recent fall and time in hospital were, I imagine, unavoidable? Staff are always helpful to me.

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Review from Janice S (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card
Overall Experience

I find the staff very reassuring having had a bad experience prolonged in my Mum's previous residential home and she seems content under the circumstances of her severe dementia and very well looked after.

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Review from Rozel H (Friend of Resident) published on 28 June 2017 Submitted via Postal Card
Overall Experience

I visit at least once a week and continue to be impressed with the care given by all the staff. My friend has dementia and so my comments are mainly with that visit. From the Manager through all areas I am greeted with friendliness. Any concerns I have are dealt with which is reassuring. General concerns raised are dealt with. Medical care is comprehensive and meticulous records kept. Activities - a marvellous team of only two. Always encourage my friend to join in. She responds so well to this. Food of a very good standard. I am so grateful that my friend is being cared for at Winchester House and cannot speak highly enough of the care provided.

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Review from R M (Wife of Resident) published on 15 March 2017 Submitted via Postal Card
Overall Experience

My husband has been here since August and he has had wonderful care. He likes all the carers and the staff and are very caring. When he first arrived from the hospital, he was in a bad way and there was a time in September when I was so concerned we would lose him, he still has his good and bad days, but I have every confidence that he is safe and well cared for and encouraged to join in all the activities. We celebrated his eightieth birthday with all the family in November.

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Review from Clare W (Daughter-in-law of Resident) published on 11 October 2016 Submitted via Website
Overall Experience
I just wanted to say a huge thank you for the kind and attentive care that my Mother in Law received recently.
We found the nurses and carers to be friendly, and extremely helpful.
We were made to feel welcome and loved the fact that we could pop in and visit whenever we wanted. Every effort was made to keep her comfortable and keep her happy.
The fact that her food tastes were taken into account and we were able to take her into the garden each day was very much appreciated.
Thank you so much for helping us all, and making such a sad and difficult time as bearable as possible.

We looked at quite a few care homes in the lead up to her leaving hospital and Winchester House just came out streets ahead of all the others.

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Review from C G (Son of Resident) published on 7 July 2016 Submitted via Postal Card
Overall Experience

A very pleasant home for my father. Very clean, good food and friendly staff. The grounds were kept very well and courtyards for the residents to sit out in provided shade from the sun. All in all I would thoroughly recommend this nursing home.

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Review from Jane C (Wife of Resident) published on 4 July 2016 Submitted via Postal Card
Overall Experience

Very friendly and approachable members of staff. Always felt welcomed. Food was good and would cater to all needs.

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Review from Rachel H (Granddaughter of Resident) published on 22 June 2016 Submitted via Postal Card
Overall Experience
My grand has been in her home for a few years now and I visit once, maybe twice a month. My mum - weekly.

Apart from one carer who was abrupt with the residents (she quickly got asked to leave), I cannot fault this home in any way, shape or form. Every single member of staff gives a friendly smile to me and more importantly to my gran and her fellow residents. My gran is safe, well looked after and and happy - she tells us she loves the people here, they are kind.

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Review from G B (Brother of Resident) published on 29 January 2016 Submitted via Postal Card
Overall Experience

My brother was made to feel welcome, safe and comfortable into his new surroundings immediately on arrival, and this has remained during his residence. He has indicated to me he is happy in the care of Winchester House, and I am grateful for this.

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Review from L B (Wife of Resident) published on 8 January 2016 Submitted via Postal Card
Overall Experience

Very happy with the care home. Excellent resident care, home kept very clean and well maintained. Food is excellent with plenty of choice. Management team are very accessible and pro-active.

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Review from Jeanette B (Daughter of Resident) published on 27 October 2015 Submitted via Postal Card
Overall Experience

I believe that Winchester House delivers good care in a clean and attractive environment. However I do feel that they are often under staffed and I feel that they are often so busy that they may not have the time for quality time with residents. I think that the general level of care and nursing is very good and I think that as far as I know my mum is treated with dignity. However I think there could be more sessions and activities for people with dementia (Alzheimer's ) to help there well being rather than the television.

Reply from Tom Holloway, Digital Marketing Assistant at Barchester Winchester House Care Centre

Thank you for reviewing our service.

The delivery of our quality care is centred around the individual, their illness and abilities, and their choices and preferences. Whilst we provide a varied and extensive activity program and encourage all residents to participate, we respect the choices of...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 August 2021
Overall
Good
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (85) & Events (7)

News
  • 28 Jul 2026

    On Saturday evening we held a Cheese and Wine Evening for members of our local community. We had a good turnout and lots of residents and their families came along...

  • 14 Jul 2026

    As Nutrition and Hydration Month draws to a close, we'd like to take a moment to say a heartfelt thank you to our incredible kitchen team. ?? Every day, you...

  • 14 Jul 2026

    Winchester House Open Day We are holding an open day here at Winchester House on the Saturday the 22nd of August. Please feel free to come along and have a...

Upcoming Events

Awards / Recognitions (98)

Accreditations

There are no accreditations posted yet for Barchester Winchester House Care Centre.

Meet the Team (18)

Liza Burchell
Liza BurchellJob Title:General ManagerJoined: 2020

Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!

I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.

I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.

I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.

At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.

Toni Marie Arana
Toni Marie AranaJob Title:Clinical Deputy ManagerJoined: 2020

Hi, I am Toni. I am the Clinical Deputy Manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.

I am passionate about delivering a high standard of person-centred care. I do love my residents, and I will put their happiness and well-being at the heart of everything I do.

Tracey Coyd
Tracey CoydJob Title:Non Clinical Deputy ManagerJoined: 2017

I started working at Winchester House in 2017, where I worked as a carer initially on the Memory Lane Communities, supporting our residents living with Dementia. Through my dedication and passion for person-centred care, I progressed to a Care Practitioner before taking the role of Unit Manager on the residential Communities. I am now proud to be the Non-Clinical Deputy Manager at Winchester House as well as the Palliative Care Champion. I support both residents, families and colleagues, ensuring the highest standards of care. I have over 40 years of experience in the care sector.

Sally Abraham
Sally AbrahamJob Title:Administration ManagerJoined: 2022

I joined Winchester House in December 2022 and love working in care. It is rewarding to support residents and their families from enquiry to admission to the home and throughout their stay with us.

Cora Lou De Felipe
Cora Lou De FelipeJob Title:Clinical Lead NurseJoined: 2008

Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience. I came from the Philippines in 2006, but before then I worked in the U.A.E as a general nurse. When I came to England, I joined Barchester Healthcare as a career and worked my way up from registered nurse to Unit manager.

Peter Grant
Peter GrantJob Title:Senior Maintenance Manager and Health & Safety ChampionJoined: 2009

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.

I am also responsible for fire safety within the home.

Matt Taylor
Matt TaylorJob Title:Head ChefJoined: 2009

Hi, my name is Matt Taylor, and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life. I started out working in hotels and restaurants, but I struggled with unsociable hours, so I decided to move to the care sector. I joined Barchester in 2009, and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious and flavoursome home-cooked meals.

Tanya Goldsmith
Tanya GoldsmithJob Title:Head HousekeeperJoined: 2013

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as a member of the housekeeping team and is now Head Housekeeper. She enjoys working at the home; being able to put smiles on people’s faces every day, and no day is the same!

Tracy Baker
Tracy BakerJob Title:Lead Activities CoordinatorJoined: 2012

Hi, my name is Tracy. I’m a lead in the activity department at Winchester House.

I have been with the company since 2012. I started in housekeeping, but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.

Jeric Manalo
Jeric ManaloJob Title:RGNJoined: 2021

Hi, my name is Jeric Manalo, and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since the 5th of July 2021. Care is my passion, and I am blessed that I am able to apply my passion at work. I am surrounded by supportive people, and I look forward to working with them.

Sandra Collins
Sandra CollinsJob Title:Team Leader and Dementia ChampionJoined: 2016

Hi, my name is Sandra Collins, and I'm a team leader in the Cathedral Square unit. I'm friendly and outgoing love spending time with my family.

Louise Parker
Louise ParkerJob Title:Care Practitioner and Dementia ChampionJoined: 2019

I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years, in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter into their everyday lives.

Joie Rafil
Joie RafilJob Title:Unit Nurse ManagerJoined: 2022

Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.

Ioana Mititean-Pop
Ioana Mititean-PopJob Title:Senior RGN and Speak Up ChampionJoined: 2015

I began my career in healthcare in 2013, after being a primary teacher for 8 years. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.

After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.

Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.

Sachin Antony
Sachin AntonyJob Title:Healthcare AssistantJoined: 2023
I came for my studies in UK, While pursuing my studies, I worked part-time as a health care assistant, initially as a way to support myself financially. However, it quickly became clear that this role was more than just a job — it was a vocation.
During my time as a part-time health care assistant, I developed a strong passion for providing compassionate, person-centered care. I found great satisfaction in supporting individuals with their daily needs and contributing to their overall well-being. The connections I built with residents, families, and fellow care staff were incredibly rewarding and highlighted the vital role carers play in enhancing quality of life.
Following graduation, I made the decision to continue in healthcare full-time, joining Barchester Healthcare. The organization’s commitment to dignity, respect, and excellence in care aligned perfectly with my values. Now, as a full-time health care assistant, I bring both my academic background and hands-on experience to deliver empathetic, thoughtful, and efficient care to every resident I support.

My unique path—from business to bedside—has taught me that true success is not just measured in career progression, but in making a real difference in people’s lives every day.

Tessy Izebizua
Tessy IzebizuaJob Title:Senior HCAJoined: 2023

My name is Tessy Izevbizua, a national of Nigeria. After the completion of my master's degree program, I gained employment with Barchester Healthcare, and thanks to my team members, who have made my work experience with Barchester worthwhile. I must say, I have no regrets so far working for Barchester.

Anandhu Pillai
Anandhu PillaiJob Title:Healthcare Assistant and Moving and Handling ChampionJoined: 2023

I am Anandhu Radhakrishna Pillai, working at Winchester House in La Farge Unit as a Healthcare Assistant. I joined Winchester House in 2023 as a Healthcare Assistant, driven by a strong passion for providing person-centred care and supporting individuals to live with dignity, comfort, and respect. From the moment I started, I felt welcomed and supported by the team, and I've been impressed by the organisation's commitment to compassion, dignity, and professionalism.

As part of the care team, I value the opportunity to be part of someone's care journey, no matter how big or small the role may be.

I'm proud to work at Winchester House, where the team environment and values align with my own passion for providing exceptional care. I'm excited to continue growing and developing in my role, and I'm looking forward to making a positive impact on the lives of those I care for.

Deborah Hallam
Deborah HallamJob Title:Administration AssistantJoined: 2017

Hi, my name is Debbie, and I currently work at Winchester House as a front-of-house receptionist. I have worked at Winchester House for 8 years in a variety of roles. These include kitchen assistant and housekeeping.

When I first came to work, my biggest concern was how I would communicate with residents, having not had much experience in a care setting.

If I have learnt anything about myself, it is that I can communicate with anybody. I get to know the residents, families and all the care professionals.

I have finally found my perfect role.

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