Barchester Winchester House Care Centre

180 Wouldham Road, Wouldham, Rochester ME1 3TR
Review Us
9.8 121 Reviews
  • Barchester Winchester House Care Centre, Rochester
Formerly a rectory constructed in 1875, Winchester House has been carefully restored to provide the perfect home, close to the historic city of Rochester.

The home provides first-class 24-hour care alongside expert care in the residential and nursing communities in addition specialist dementia care in the Memory Lane Community.

Newly opened in 2024 the home boasts an additional 16 residential ensuite bedrooms with beautiful communal living and dining and the opportunity for residents and their loved ones to access a private dining space.

A team of highly-qualified staff focuses on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in care, hospitality and activities designed and delivered with individuals in mind.

They're proud of a socially active community which revolves around superb facilities alongside first-rate care.

Why not arrange a visit and see for yourself!

Care Provided by Barchester Winchester House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 123 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

The price(s) shown are provided by the care home. Contact Barchester Winchester House Care Centre for full pricing details and T&Cs.

Contact Barchester Winchester House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Winchester House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Liza Burchell (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (121)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (100)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome anytime

Parking

  • Free parking on site

Barchester Winchester House Care Centre Reviews (121)

9.8

Barchester Winchester House Care Centre has a Review Score of 9.8 (9.834) out of 10, based on 29 reviews in the last 2 years.
Over all time Barchester Winchester House Care Centre has 121 reviews.

Overall Experience
  • 92
  • 23
  • 4
  • 1
  • 1
Date Published
  • 121
  • 7
  • 13
  • 29
  • 92
Reviewer Connection to Barchester Winchester House Care Centre
  • 50
  • 19
  • 12
  • 8
  • 8
  • 7
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 121, showing 121-121
Review from Jane (Daughter of Resident) published on 1 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring environment for end of life care for my mother. The staff are friendly and welcoming and provided good care. Good communication with the family from nursing, care and management staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Barchester Winchester House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.834 for Barchester Winchester House Care Centre is calculated as follows: ( (288 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 331 Ratings = 4.834
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Winchester House Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 123 registered maximum number of service users is 24.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2021

Overall Good

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (94)

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Meet the Team (19)

Liza

Liza Burchell

Job Title: General Manager Joined: 2020

Hi, my name is Liza, and I am the General Manager here at Winchester House. Welcome to our website!


I have a degree in Nursing and have been a registered nurse for about 30 years. I also have a diploma in Healthcare Leadership and Management level 5.


I came over here in 2000 from the Philippines as an overseas nurse. I have a variety of experience in supporting the young physically disabled/neuro-disability, palliative care, elderly care and dementia care. I have worked on different levels of care and management, including healthcare assistant, nurse trainee, staff nurse, unit manager and deputy manager, general manager until I became the General Manager of Winchester House in January 2020.


I have excellent leadership skills and I am very passionate in what I do. I am highly motivated and challenges interest me. I am an open, honest and approachable person.


At Winchester House, I lead the team with integrity and I motivate and empower people to embrace the change with me in achieving success and will continue to look for ways to improve the life of our residents. I always go the extra mile to ensure that residents get the best quality care we can offer.

Toni Marie

Toni Marie Arana

Job Title: Clinical Deputy Manager Joined: 2020

Hi, I am Toni, I am the Clinical deputy manager here at Winchester House. I have a BSC in nursing and have 19 Years’ experience in a care setting/environment.
I am passionate about delivering a high standard of person-centred care. I do love my residents and i will put their happiness and well-being at the heart of everything I do.

Tracey

Tracey Coyd

Job Title: Non Clinical Deputy Manager Joined: 2017

I was a Care Practitioner with Marconi and Castle Court Communities before being promoted to Non-Clinical Deputy Manager. I have been in Care for 30 years and at Winchester House since 2017. I have always had a Passion for Caring.

Sally

Sally Abraham

Job Title: Administration Manager Joined: 2022

I joined Winchester House in December 2022 and love working in care. It is rewarding to support residents and their families from enquiry to admission to the home and throughout their stay with us.

Cora Lou

Cora Lou De Felipe

Job Title: Clinical Lead Nurse Joined: 2008

Hi, I am the Clinical Lead Nurse. I am a registered nurse with over 25 years’ experience, I came from the Philippines in 2006 but before then I worked in the U.A.E as a general nurse. When I come to England I joined Barchester Healthcare as a career and worked my up from registered nurse to Unit manager.

Peter

Peter Grant

Job Title: Senior Maintenance Manager and Health & Safety Champion Joined: 2009

Peter has worked for Barchester Healthcare since 2009 and has been the Head of Maintenance at Winchester House for almost as long. In addition to completing routine maintenance within the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.
I am also responsible for fire safety within the home.

Matt

Matt Taylor

Job Title: Head Chef Joined: 2009

Hi, my name is Matt Taylor and I'm a head chef at Winchester House Care Home. I have worked in hospitality all my life, I started out working in hotels and restaurants but I struggled with unsociable hours so I decided to move to the care sector. I joined Barchester in 2009 and I've never looked back. I absolutely love my job, talking to the residents, and trying to find out their likes and dislikes so I can present their food exactly the way they like it. I love coming up with new ideas to surprise and delight our residents with nutritious a flavoursome home-cooked meals.

Tanya

Tanya Goldsmith

Job Title: Head Housekeeper Joined: 2013

Tanya's mother was a resident at Winchester House and had been very happy here. After she passed away, Tanya decided to apply for a job as member of the housekeeping team and is now Head Housekeeper, she enjoys working at the home; being able to put smiles on people’s faces every day and no day is the same!

Tracy

Tracy Baker

Job Title: Lead Activities Coordinator Joined: 2012

Hi, my name is Tracy, I’m a lead in the activity department at Winchester House.


I have been with the company since 2012. I started in housekeeping but 3 years ago I moved over to Activities. I feel very passionate about my Residents and their well-being.

Jeric

Jeric Manalo

Job Title: RGN Joined: 2021

Hi, my name is Jeric Manalo and I'm a registered nurse on Riverview and Shorts Terrace. I have been with Barchester since 5th of July 2021. Care is my passion and I am blessed that I am able to apply my passion at work. I am surrounded with supportive people and I look forward every day working with them.

Sandra

Sandra Collins

Job Title: Team Leader and Dementia Champion Joined: 2016

Hi, my name is Sandra Collins, and I'm a team leader in the Cathedral Square unit. I'm friendly and outgoing love spending time with my family.

Louise

Louise Parker

Job Title: Care Practitioner and Dementia Champion Joined: 2019

I started working at Winchester House in 2019 as a healthcare assistant and became a Team Leader in 2020. I had worked in the care profession on and off for many years, in between raising my family. I am passionate about providing quality care that each resident deserves and bringing happiness and laughter into their everyday lives.

Joie

Joie Rafil

Job Title: Unit Nurse Manager Joined: 2022

Hello! My name is Joie, and I am the La Farge Unit Nurse Manager here at Winchester House. Originally from the Philippines, I earned my nursing degree there and was qualified in 2009. In the years that followed, I gained experience as both a private nurse and a nurse in an intensive care unit. In 2022, I came to the UK. My skills, knowledge and professionalism assist me greatly in my work here at Winchester House, where my responsibilities include interacting with clients and staff and delivering high-quality care to the people who live here. I enjoy leading my team by setting a positive example for them to follow. As the La Farge Unit Nurse Manager, my unwavering commitment to providing compassionate and effective care to our residents is what drives me each day. With a deep understanding of the complexities of nursing, coupled with my hands-on experience in demanding healthcare settings, I am confident in my ability to lead my team in delivering exceptional care to those who entrust us with their well-being. Beyond my professional qualifications, I am an enthusiastic and driven individual with a passion for making a positive impact on the lives of others. I am eager to contribute my expertise and dedication to the Winchester House community, working alongside my colleagues to create a supportive and nurturing environment for our residents.

Ioana

Ioana Mititean-Pop

Job Title: Senior RGN and Speak Up Champion Joined: 2015

I began my career in healthcare in 2013, after being 8 years a primary teacher. I joined Winchester House as a Healthcare Assistant. During my time in this role, I quickly developed a passion for providing care and recognised that I could contribute more significantly to the well-being of others. Driven by the desire to expand my skills and knowledge, I made the decision to pursue a nursing career and enrolled in nursing school in 2015.


After three years of rigorous study and hands-on training, I completed my nursing qualification and returned to Winchester House in September 2018, eager to put my education into practice. Since re-joining the team, I have continually grown within the organisation, and in 2020, I was proud to be promoted to the role of Senior Nurse.


Throughout my career, I have been committed to delivering the highest standard of care, fostering a supportive environment for both staff and residents, and continuously advancing my professional development. My journey reflects my dedication to improving patient outcomes and making a positive impact on the healthcare community.

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Myrna Simon

Job Title: Registered Nurse Joined: 2024

I am Myrna m Simon. I completed my bachelors of nursing in 2011 at India. I worked in India as a adult nurse in a multi-speciality hospital from 2011 to 2015. Then I worked as a dialysis nurse in Saudi MOH for 7 years. In 2022 I came to UK as a senior career. I cleared all my exams and received my NMC pin on November 2023. I got my profession back and started working as a nurse march 2024 onwards.

Sachin

Sachin Antony

Job Title: Healthcare Assistant Joined: 2023

I came for my studies in UK, While pursuing my studies, I worked part-time as a health care assistant, initially as a way to support myself financially. However, it quickly became clear that this role was more than just a job — it was a vocation.
During my time as a part-time health care assistant, I developed a strong passion for providing compassionate, person-centered care. I found great satisfaction in supporting individuals with their daily needs and contributing to their overall well-being. The connections I built with residents, families, and fellow care staff were incredibly rewarding and highlighted the vital role carers play in enhancing quality of life.
Following graduation, I made the decision to continue in healthcare full-time, joining Barchester Healthcare. The organization’s commitment to dignity, respect, and excellence in care aligned perfectly with my values. Now, as a full-time health care assistant, I bring both my academic background and hands-on experience to deliver empathetic, thoughtful, and efficient care to every resident I support.
My unique path—from business to bedside—has taught me that true success is not just measured in career progression, but in making a real difference in people’s lives every day.

Tessy

Tessy Izebizua

Job Title: Senior HCA Joined: 2023

My name is Tessy Izevbizua, a national of Nigeria. After the completion of my master's degree program, I gained employment with Barchester Healthcare, and thanks to my team members who have made my work experience with Barchester worthwhile. I must say, i have no regrets so far working for Barchester.

Anandhu

Anandhu Pillai

Job Title: Healthcare Assistant and Moving and Handling Champion Joined: 2023

I am Anandhu Radhakrishna Pillai, working at Winchester House in La Farge Unit as a Healthcare Assistant. I joined Winchester House in 2023 as a Healthcare Assistant, driven by a strong passion for providing person-centred care and supporting individuals to live with dignity, comfort, and respect. From the moment I started, I felt welcomed and supported by the team, and I've been impressed by the organisation's commitment to compassion, dignity, and professionalism.


As part of the care team, I value the opportunity to be part of someone's care journey, no matter how big or small the role may be.


I'm proud to work at Winchester House, where the team environment and values align with my own passion for providing exceptional care. I'm excited to continue growing and developing in my role, and I'm looking forward to making a positive impact on the lives of those I care for.

Deborah

Deborah Hallam

Job Title: Administration Assistant Joined: 2017

Hi, my name is Debbie and I currently work at Winchester House as a front of the house reception. I have worked at Winchester House for 8 years in the variety of roles. These include kitchen assistant and housekeeping.


When I first came to work, my biggest concern was how i Would communicate with residents having not had much experience in a care setting.


If i have learnt anything about myself, it is that i can communicate with anybody. I get to know the residents , families and all the care professionals.


I have finally found my perfect role.

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