Submit a Review for Florence House Care Home
16-22 Westcote Road, Reading, RG30 2DE
View full details of Florence House Care HomeLatest Reviews for Florence House Care Home
24 January 2026
We cannot thank you enough at Florence House for looking after our mother for the past two years. Mum was always treated with kindness and dignity by all staff. The staff at Florence House are very professional and all came to be our friends. Special thanks to the pink ladies who during the day
cared for, looked after, organised activities, and cheering Mum up when she felt down. All this, while looking after the rest of the residents to the same level. My wife and I and the rest of the family will miss all your smiling faces.
09 January 2026
Husband a resident in Florence House for eighteen months. All staff easy to talk to and they always have a smile.
When carers attend to a resident they are aware of any concern and alert nurses.
Relative kept informed of any new problem.
23 December 2025
Looking very festive for Christmas . always good and varied entertainment.All the Staff are friendly and will always try and help you if they can. It has a nice garden to spend time in in the summer and on nice days.All good
22 December 2025
Can't fault the medical care and all areas are very clean apart from bathroom. But can fault many other things -
Inadequate heating in bedroom, mother providing own heater - Lack of supervision at weekends, carers on mobile phones not engaging with residents - 09/10/25 fire exit blocked all day
with lifting equipment - Poor food stock management frequently running out of basics eg brown bread, horlicks - Strip washes only, mother not offered bath or shower in over a year - Bath near dining room taps not working and room dirty - Newly built conservatory poorly designed with no access to garden for wheelchair users or residents with limited mobility - Dining room not used as dining room - meals eaten in same arm chair resident has been sitting in all day - Daily menu states Starter/Main/Dessert - mother not been offered starter in over a year, frequently run out of pudding given ice cream as alternative. Could list more but reaching word limit.
17 December 2025
My Mother has been a resident for this Nursing Home since 2022 and I can only praise the staff for caring for my Mother for their loving and caring manner. The staff ranging from the carers, nurses and senior staff all do their best to help and care not only for the residents but their families.
I fully recommend Florence House to anyone who will need to move there.
15 December 2025
Although mum had been well since moving to Florence house, I do despair sometimes on the lack of communication between staff and family members. I would like to know when she has had a fall or suffered an injury which results in first aid, I'd like to be reassured she's having regular personal care,
her teeth brushed, her hair washed weekly as that doesn't seem to happen. Even a weekly email with an update on what she's done would be gladly received. I have no idea what she's done from one week to the other. Staff seem to be on their mobile phones watching screens rather than interacting with residents.
15 December 2025
Would have been all 5 stars but sometimes residents wait far too long for bathroom assistance. Rooms are always lovely and clean as are entrance. No bad smells. Staff are always so kind and helpful. Need more exercise stimulation.
15 December 2025
Overall Mum looked after well she's never had a bed sore and she's been in bed for two years. She's kept clean and tidy. The staff are llovely with her. I think it's a lot of money that I'm paying and she just lies in bed and has nothing to do with anybody and I'm not sure that the meals are the
best. I'm sure that they could have better meals. and afternoon cake his always the same dry and tasteless
11 December 2025
Everyone at Florence House is very friendly and the staff work hard to provide a homely atmosphere. The house is full of character with good facilities providing a comfortable, safe environment for its residents. The food is tasty and varied with residents being able make daily choices about what
they would like to eat. My husband is able to have physiotherapy sessions to help him become more mobile and he enjoys the regular musical entertainment organised for the residents . His carers do a great job. Thank you everyone.
13 May 2025
From the first time I was invited to see the home and where my husband would be, until today, I have been very happy with the home, staff and management of Florence House. The carers and staff are all very caring and friendly towards my husband and me. The carers and staff are very supportive and
very good at their jobs. Thank you all for caring so well for my husband and making my life easier, knowing he is so happy and well looked after. It's a great relief to know that he is in such a wonderful home.
13 May 2025
My experience when visiting has always been a pleasant one. Your staff are welcoming, friendly and polite.
I always find my husband in clean bedding and his room is always clean. He's always clean and tidy, due to the care he receives from your staff. We had a lovely time at your summer barbecue.
You managed to bring my husband down into the garden to join us. friend and myself also enjoyed our time at the barbecue; it was such a fun event. Thank you from me. Your staff often tell me if my husband has had a good day, which is lovely to hear.
You arrange things like cutting of toe nails, hair cuts which is always good to hear. I do look forward to coming in to visit my husband and I do believe that's partly down to the friendly warm welcome I get from your brilliant staff.
I have been visiting for just over 4 years and never have I had any doubts about my husband's care.
I'm very grateful to Florence House and all the lovely staff.
09 May 2025
I find the staff very friendly and helpful they seem very caring
The home was clean and looked well looked after
Robbie is not an easy person to look after but I feel they respond to his needs
And they keep me updated as I don't live near so can't get to see him very often
09 May 2025
My father was transferred from a care home to Florence House. He was a little confused initially, but soon settled in. All the staff, carers, nurses, activities,administration and managerial are all very professional, kind, caring and respectful. My father loves it there and I know that he is very
well looked after and I thank them from the bottom of my heart for that. I'm looking forward to celebrating my father's 98th birthday in July with him and the staff as they really push the boat out with cards, gifts, balloons and of course cake. Thank you all so very much for what you do for my father and the residents of this lovely home.
09 July 2024
My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have found the staff/nurses very friendly helpful well organised and caring for my mother in a respectable professional way. She has already put on weight 3 kilos,
still underweight, and bed-bound, but she is in late Alzheimer's, Dementia at age 82. She is very clean and they always ask if you want food and drinks. In my opinion excellent first time in a care home.
20 March 2024
I went to Florence House yesterday to visit my father who is in a bad way, but the nursing staff and the manager were amazing and doing such a good job with my father. As for his birthday, they even put balloons and banners up for him on his door and his window and they made us so welcome. How he
did improve there since he came out of hospital and he even put on some weight, but I want to thank all of the staff for what they have done for him. The room was so much better than I thought and there was enough room in there too, so I was so surprised to see all of the cards he had received on the mantelpiece where he could see them. You have all helped him so much and I thank you from the bottom of my heart and he has done well. Even though he is a fighter, he is struggling now as he isn’t so strong, but he still keeps on going and such an amazing man is my father. So many thanks to all of you and to the manager who spent some time with me.
29 March 2023
Mum, aged 89, was transferred to Florence House for palliative care following an operation for a fractured hip and a fractured wrist. She survived for only 10 days and during that short time the effect on her well-being and appearance was very significant. The staff were invariably sympathetic, kind
and attentive, resulting in an overwhelming improvement to her appearance and comfort. During this short, but important final phase of her life, the family were invariably impressed with the staff and thankful for the improvement to her final days. It was for both our family and the staff of Florence House, a job well done.
09 February 2023
The staff at Florence House looked after my father in his final days and were wonderful. They treated him with kindness and dignity, and he was very well cared for. The staff were kind to both my father and our family, and I would highly recommend Florence House.
02 September 2022
Words cannot say enough about the care my mother received while staying at Florence House Care Home, every single carer, staff, cook, Dr and nurses, are just wonderful people. When mum passed away the care shown to me and my family was exceptional. Couldn’t recommend enough about Florence House Care
Home. Thank you, everyone xxxxxxxxx
15 March 2022
We were so lucky that there was space for my father in Florence House when he was transferred from Royal Berkshire Hospital in late November 2021 for palliative care. The room he was in was nice and clean with a nice view, but most of all the care from all the staff was fantastic.
I was called in
the morning of mid-January to be told they thought our father did not have much time left. My sister and I sat with him all day. The carers bought us food and drinks all day, It was so nice that as carers and nurses came on shift or got a chance, they came and asked us if they could hold his hand and say their goodbyes. Our father slipped away late afternoon.
We are so grateful for the compassion and care our father was given. Thank you so much.
19 August 2021
Top marks all round to staff, carers, and all concerned.
Latest Reviews for Florence House Care Home
24 January 2026
We cannot thank you enough at Florence House for looking after our mother for the past two years. Mum was always treated with kindness and dignity by all staff. The staff at Florence House are very professional and all came to be our friends. Special thanks to the pink ladies who during the day
cared for, looked after, organised activities, and cheering Mum up when she felt down. All this, while looking after the rest of the residents to the same level. My wife and I and the rest of the family will miss all your smiling faces.
09 January 2026
Husband a resident in Florence House for eighteen months. All staff easy to talk to and they always have a smile.
When carers attend to a resident they are aware of any concern and alert nurses.
Relative kept informed of any new problem.
23 December 2025
Looking very festive for Christmas . always good and varied entertainment.All the Staff are friendly and will always try and help you if they can. It has a nice garden to spend time in in the summer and on nice days.All good
22 December 2025
Can't fault the medical care and all areas are very clean apart from bathroom. But can fault many other things -
Inadequate heating in bedroom, mother providing own heater - Lack of supervision at weekends, carers on mobile phones not engaging with residents - 09/10/25 fire exit blocked all day
with lifting equipment - Poor food stock management frequently running out of basics eg brown bread, horlicks - Strip washes only, mother not offered bath or shower in over a year - Bath near dining room taps not working and room dirty - Newly built conservatory poorly designed with no access to garden for wheelchair users or residents with limited mobility - Dining room not used as dining room - meals eaten in same arm chair resident has been sitting in all day - Daily menu states Starter/Main/Dessert - mother not been offered starter in over a year, frequently run out of pudding given ice cream as alternative. Could list more but reaching word limit.
17 December 2025
My Mother has been a resident for this Nursing Home since 2022 and I can only praise the staff for caring for my Mother for their loving and caring manner. The staff ranging from the carers, nurses and senior staff all do their best to help and care not only for the residents but their families.
I fully recommend Florence House to anyone who will need to move there.
15 December 2025
Although mum had been well since moving to Florence house, I do despair sometimes on the lack of communication between staff and family members. I would like to know when she has had a fall or suffered an injury which results in first aid, I'd like to be reassured she's having regular personal care,
her teeth brushed, her hair washed weekly as that doesn't seem to happen. Even a weekly email with an update on what she's done would be gladly received. I have no idea what she's done from one week to the other. Staff seem to be on their mobile phones watching screens rather than interacting with residents.
15 December 2025
Would have been all 5 stars but sometimes residents wait far too long for bathroom assistance. Rooms are always lovely and clean as are entrance. No bad smells. Staff are always so kind and helpful. Need more exercise stimulation.
15 December 2025
Overall Mum looked after well she's never had a bed sore and she's been in bed for two years. She's kept clean and tidy. The staff are llovely with her. I think it's a lot of money that I'm paying and she just lies in bed and has nothing to do with anybody and I'm not sure that the meals are the
best. I'm sure that they could have better meals. and afternoon cake his always the same dry and tasteless
11 December 2025
Everyone at Florence House is very friendly and the staff work hard to provide a homely atmosphere. The house is full of character with good facilities providing a comfortable, safe environment for its residents. The food is tasty and varied with residents being able make daily choices about what
they would like to eat. My husband is able to have physiotherapy sessions to help him become more mobile and he enjoys the regular musical entertainment organised for the residents . His carers do a great job. Thank you everyone.
13 May 2025
From the first time I was invited to see the home and where my husband would be, until today, I have been very happy with the home, staff and management of Florence House. The carers and staff are all very caring and friendly towards my husband and me. The carers and staff are very supportive and
very good at their jobs. Thank you all for caring so well for my husband and making my life easier, knowing he is so happy and well looked after. It's a great relief to know that he is in such a wonderful home.
13 May 2025
My experience when visiting has always been a pleasant one. Your staff are welcoming, friendly and polite.
I always find my husband in clean bedding and his room is always clean. He's always clean and tidy, due to the care he receives from your staff. We had a lovely time at your summer barbecue.
You managed to bring my husband down into the garden to join us. friend and myself also enjoyed our time at the barbecue; it was such a fun event. Thank you from me. Your staff often tell me if my husband has had a good day, which is lovely to hear.
You arrange things like cutting of toe nails, hair cuts which is always good to hear. I do look forward to coming in to visit my husband and I do believe that's partly down to the friendly warm welcome I get from your brilliant staff.
I have been visiting for just over 4 years and never have I had any doubts about my husband's care.
I'm very grateful to Florence House and all the lovely staff.
09 May 2025
I find the staff very friendly and helpful they seem very caring
The home was clean and looked well looked after
Robbie is not an easy person to look after but I feel they respond to his needs
And they keep me updated as I don't live near so can't get to see him very often
09 May 2025
My father was transferred from a care home to Florence House. He was a little confused initially, but soon settled in. All the staff, carers, nurses, activities,administration and managerial are all very professional, kind, caring and respectful. My father loves it there and I know that he is very
well looked after and I thank them from the bottom of my heart for that. I'm looking forward to celebrating my father's 98th birthday in July with him and the staff as they really push the boat out with cards, gifts, balloons and of course cake. Thank you all so very much for what you do for my father and the residents of this lovely home.
09 July 2024
My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have found the staff/nurses very friendly helpful well organised and caring for my mother in a respectable professional way. She has already put on weight 3 kilos,
still underweight, and bed-bound, but she is in late Alzheimer's, Dementia at age 82. She is very clean and they always ask if you want food and drinks. In my opinion excellent first time in a care home.
20 March 2024
I went to Florence House yesterday to visit my father who is in a bad way, but the nursing staff and the manager were amazing and doing such a good job with my father. As for his birthday, they even put balloons and banners up for him on his door and his window and they made us so welcome. How he
did improve there since he came out of hospital and he even put on some weight, but I want to thank all of the staff for what they have done for him. The room was so much better than I thought and there was enough room in there too, so I was so surprised to see all of the cards he had received on the mantelpiece where he could see them. You have all helped him so much and I thank you from the bottom of my heart and he has done well. Even though he is a fighter, he is struggling now as he isn’t so strong, but he still keeps on going and such an amazing man is my father. So many thanks to all of you and to the manager who spent some time with me.
29 March 2023
Mum, aged 89, was transferred to Florence House for palliative care following an operation for a fractured hip and a fractured wrist. She survived for only 10 days and during that short time the effect on her well-being and appearance was very significant. The staff were invariably sympathetic, kind
and attentive, resulting in an overwhelming improvement to her appearance and comfort. During this short, but important final phase of her life, the family were invariably impressed with the staff and thankful for the improvement to her final days. It was for both our family and the staff of Florence House, a job well done.
09 February 2023
The staff at Florence House looked after my father in his final days and were wonderful. They treated him with kindness and dignity, and he was very well cared for. The staff were kind to both my father and our family, and I would highly recommend Florence House.
02 September 2022
Words cannot say enough about the care my mother received while staying at Florence House Care Home, every single carer, staff, cook, Dr and nurses, are just wonderful people. When mum passed away the care shown to me and my family was exceptional. Couldn’t recommend enough about Florence House Care
Home. Thank you, everyone xxxxxxxxx
15 March 2022
We were so lucky that there was space for my father in Florence House when he was transferred from Royal Berkshire Hospital in late November 2021 for palliative care. The room he was in was nice and clean with a nice view, but most of all the care from all the staff was fantastic.
I was called in
the morning of mid-January to be told they thought our father did not have much time left. My sister and I sat with him all day. The carers bought us food and drinks all day, It was so nice that as carers and nurses came on shift or got a chance, they came and asked us if they could hold his hand and say their goodbyes. Our father slipped away late afternoon.
We are so grateful for the compassion and care our father was given. Thank you so much.
19 August 2021
Top marks all round to staff, carers, and all concerned.