






Welcome to Florence House – Where Exceptional Care Meets Comfort
Reimagined in May 2021 under new ownership and management, Florence House underwent a total refurbishment to deliver an enhanced standard of care and a welcoming environment for all residents.
The facility is divided into two specialised wings:
- Victoria Wing: Providing exceptional nursing and palliative care, this wing offers tailored support to meet the needs of residents during life’s most delicate moments.
- Nightingale...
Care Provided by Florence House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 83 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Costing is subject to the pre-admission assessment of the resident’s care needs.
Please note that the prices provided are for guidance only. For an accurate quotation tailored to your specific requirements, please feel free to get in touch with us at Florence House Care Home— we're here to help.
The price(s) shown are provided by the care home. Contact Florence House Care Home for full pricing details and T&Cs.
Contact Florence House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Florence Care Reading Ltd
- Private Owned
Person in charge
- Carmelia Pimentel(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (57)
Florence House Care Home Reviews (22)
Florence House Care Home has a Review Score of 8.9 (8.921) out of 10, based on 14 reviews in the last 2 years.
Over all time Florence House Care Home has 22 reviews.
Thank you all so much. Love from Carole and John. Take care.
We cannot thank you enough at Florence House for looking after our mother for the past two years. Mum was always treated with kindness and dignity by all staff. The staff at Florence House are very professional and all came to be our friends. Special thanks to the pink ladies who during the day cared for, looked after, organised activities, and cheering Mum up when she felt down. All this, while looking after the rest of the residents to the same level. My wife and I and the rest of the family will miss all your smiling faces.
When carers attend to a resident they are aware of any concern and alert nurses.
Relative kept informed of any new problem.
Thank you for your kind words. We're pleased to hear that your husband continues to feel well supported at Florence House. Your appreciation means a great deal to our team.
Looking very festive for Christmas . always good and varied entertainment.All the Staff are friendly and will always try and help you if they can. It has a nice garden to spend time in in the summer and on nice days.All good
Thank you so much for your lovely feedback. We're delighted you enjoy the festive atmosphere, entertainment, and our garden. Our team truly appreciates your kind words.
Inadequate heating in bedroom, mother providing own heater - Lack of supervision at weekends, carers on mobile phones not engaging with residents - 09/10/25 fire exit blocked all day with lifting equipment - Poor food stock management frequently running out of basics eg brown bread, horlicks - Strip washes only, mother not offered bath or shower in over a year - Bath near dining room taps not working and room dirty - Newly built conservatory poorly designed with no access to garden for wheelchair users or residents with limited mobility - Dining room not used as dining room - meals eaten in same arm chair resident has been sitting in all day - Daily menu states Starter/Main/Dessert - mother not been offered starter in over a year, frequently run out of pudding given ice cream as alternative. Could list more but reaching word limit.
Thank you for sharing your concerns. Heating at Florence House is regularly checked by qualified engineers, with mobile heaters used when needed. Care staff use the Nourish electronic documentation system on handheld devices strictly for care tasks. The Jacuzzi bath is on the first floor of...
My Mother has been a resident for this Nursing Home since 2022 and I can only praise the staff for caring for my Mother for their loving and caring manner. The staff ranging from the carers, nurses and senior staff all do their best to help and care not only for the residents but their families.
I fully recommend Florence House to anyone who will need to move there.
Thank you so much for your kind words, it means a great deal to us. Our team is dedicated to providing the best care and support for your mother and all our residents. Your recommendation means a lot to our team.
Although mum had been well since moving to Florence house, I do despair sometimes on the lack of communication between staff and family members. I would like to know when she has had a fall or suffered an injury which results in first aid, I'd like to be reassured she's having regular personal care, her teeth brushed, her hair washed weekly as that doesn't seem to happen. Even a weekly email with an update on what she's done would be gladly received. I have no idea what she's done from one week to the other. Staff seem to be on their mobile phones watching screens rather than interacting with residents.
Thank you for sharing your feedback. We're glad to hear your mum has been well since moving to Florence House. To clarify, staff do not use personal mobile phones during shifts; the devices you see are care management devices used to log care records in real time, ensuring care is accurately...
Would have been all 5 stars but sometimes residents wait far too long for bathroom assistance. Rooms are always lovely and clean as are entrance. No bad smells. Staff are always so kind and helpful. Need more exercise stimulation.
There are activities available throughout the...
Overall Mum looked after well she's never had a bed sore and she's been in bed for two years. She's kept clean and tidy. The staff are llovely with her. I think it's a lot of money that I'm paying and she just lies in bed and has nothing to do with anybody and I'm not sure that the meals are the best. I'm sure that they could have better meals. and afternoon cake his always the same dry and tasteless
Thank you for your feedback. We're glad to hear your mum is being well cared for. There are activities available throughout the day, supported by our activity coordinators, and Florence House also has an in-house physiotherapist to encourage daily exercise. Meals are varied with daily choices, and...
Everyone at Florence House is very friendly and the staff work hard to provide a homely atmosphere. The house is full of character with good facilities providing a comfortable, safe environment for its residents. The food is tasty and varied with residents being able make daily choices about what they would like to eat. My husband is able to have physiotherapy sessions to help him become more mobile and he enjoys the regular musical entertainment organised for the residents . His carers do a great job. Thank you everyone.
Thank you for your kind words. We're pleased to hear that you and your husband feel supported at Florence House. Your appreciation means a lot to our team.
From the first time I was invited to see the home and where my husband would be, until today, I have been very happy with the home, staff and management of Florence House. The carers and staff are all very caring and friendly towards my husband and me. The carers and staff are very supportive and very good at their jobs. Thank you all for caring so well for my husband and making my life easier, knowing he is so happy and well looked after. It's a great relief to know that he is in such a wonderful home.
We truly appreciate your kind words. It's wonderful to hear that you and your husband feel supported at Florence House. Our team is here to keep providing the best care and support for him and all our residents.
I always find my husband in clean bedding and his room is always clean. He's always clean and tidy, due to the care he receives from your staff. We had a lovely time at your summer barbecue. You managed to bring my husband down into the garden to join us. friend and myself also enjoyed our time at the barbecue; it was such a fun event. Thank you from me. Your staff often tell me if my husband has had a good day, which is lovely to hear.
You arrange things like cutting of toe nails, hair cuts which is always good to hear. I do look forward to coming in to visit my husband and I do believe that's partly down to the friendly warm welcome I get from your brilliant staff.
I have been visiting for just over 4 years and never have I had any doubts about my husband's care.
I'm very grateful to Florence House and all the lovely staff.
Thank you for your kind words and support. We're delighted to hear that your visits have been positive and that our team's care brings you comfort. We're here to provide care and support for all our residents.
The home was clean and looked well looked after
Robbie is not an easy person to look after but I feel they respond to his needs
And they keep me updated as I don't live near so can't get to see him very often
Thank you for your feedback. We really appreciate your kind words. Keeping families updated is important to us, and we will continue supporting him and all our residents with care and dedication.
My father was transferred from a care home to Florence House. He was a little confused initially, but soon settled in. All the staff, carers, nurses, activities,administration and managerial are all very professional, kind, caring and respectful. My father loves it there and I know that he is very well looked after and I thank them from the bottom of my heart for that. I'm looking forward to celebrating my father's 98th birthday in July with him and the staff as they really push the boat out with cards, gifts, balloons and of course cake. Thank you all so very much for what you do for my father and the residents of this lovely home.
Thank you for your kind words! It's truly wonderful to hear how happy and comfortable your father feels at Florence House. We will continue supporting him and all our residents with care and dedication.
My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have found the staff/nurses very friendly helpful well organised and caring for my mother in a respectable professional way. She has already put on weight 3 kilos, still underweight, and bed-bound, but she is in late Alzheimer's, Dementia at age 82. She is very clean and they always ask if you want food and drinks. In my opinion excellent first time in a care home.
I went to Florence House yesterday to visit my father who is in a bad way, but the nursing staff and the manager were amazing and doing such a good job with my father. As for his birthday, they even put balloons and banners up for him on his door and his window and they made us so welcome. How he did improve there since he came out of hospital and he even put on some weight, but I want to thank all of the staff for what they have done for him. The room was so much better than I thought and there was enough room in there too, so I was so surprised to see all of the cards he had received on the mantelpiece where he could see them. You have all helped him so much and I thank you from the bottom of my heart and he has done well. Even though he is a fighter, he is struggling now as he isn’t so strong, but he still keeps on going and such an amazing man is my father. So many thanks to all of you and to the manager who spent some time with me.
Thank you for your kind words and support, from Florence House Team.
Mum, aged 89, was transferred to Florence House for palliative care following an operation for a fractured hip and a fractured wrist. She survived for only 10 days and during that short time the effect on her well-being and appearance was very significant. The staff were invariably sympathetic, kind and attentive, resulting in an overwhelming improvement to her appearance and comfort. During this short, but important final phase of her life, the family were invariably impressed with the staff and thankful for the improvement to her final days. It was for both our family and the staff of Florence House, a job well done.
The staff at Florence House looked after my father in his final days and were wonderful. They treated him with kindness and dignity, and he was very well cared for. The staff were kind to both my father and our family, and I would highly recommend Florence House.
Words cannot say enough about the care my mother received while staying at Florence House Care Home, every single carer, staff, cook, Dr and nurses, are just wonderful people. When mum passed away the care shown to me and my family was exceptional. Couldn’t recommend enough about Florence House Care Home. Thank you, everyone xxxxxxxxx
I was called in the morning of mid-January to be told they thought our father did not have much time left. My sister and I sat with him all day. The carers bought us food and drinks all day, It was so nice that as carers and nurses came on shift or got a chance, they came and asked us if they could hold his hand and say their goodbyes. Our father slipped away late afternoon.
We are so grateful for the compassion and care our father was given. Thank you so much.
From all the staff at Florence House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Florence House Care Home
What types of Care is Florence House Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Florence House Care Home have?
There are 65 Single Rooms and 9 Couples/Companion Rooms.
What are the Facilities & Services at Florence House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Florence House Care Home to the centre of Reading?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
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