Florence House Care Home

16-22 Westcote Road, Reading RG30 2DE
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9.0 13 Reviews
  • Florence House Care Home, Reading
Welcome to Florence House – Where Exceptional Care Meets Comfort

Reimagined in May 2021 under new ownership and management, Florence House underwent a total refurbishment to deliver an enhanced standard of care and a welcoming environment for all residents.

The facility is divided into two specialised wings:
- Victoria Wing: Providing exceptional nursing and palliative care, this wing offers tailored support to meet the needs of residents during life’s most delicate moments.
- Nightingale Wing: Comprising two distinct units, this wing focuses on personalised care for diverse needs. One unit supports older adults with dementia or mental health challenges, while the other caters to younger adults with specific care needs, including those with physical or mental disabilities. Nightingale Wing also includes provision for bariatric care, ensuring advanced and personalised support for residents.

Florence House offers tailored care alongside enhanced facilities to promote wellbeing and independence. A purpose-built gym supports re-enablement through physiotherapy and occupational therapy, while an on-site hair salon with pedicure and manicure stations creates a sense of relaxation and luxury, adding joy to daily life.

Discover the care that makes a difference at Florence House – where community, compassion, and comfort come together.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1700
  • Self-Funded Residential Dementia Care: £1300 – £1700
  • Self-Funded Nursing Care: £1300 – £1700
  • Self-Funded Nursing Dementia Care: £1300 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1600

Costing is subject to the pre-admission assessment of the resident’s care needs.


Please note that the prices provided are for guidance only. For an accurate quotation tailored to your specific requirements, please feel free to get in touch with us at Florence House Care Home— we're here to help.

These prices are only a guideline, please contact Florence House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Carmelia Pimentel (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private & Social Services referrals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (57)

Florence House Care Home Reviews (13)

9.0

Florence House Care Home has a Review Score of 9.0 (9.029) out of 10, based on 7 reviews in the last 2 years.
Over all time Florence House Care Home has 13 reviews.

Overall Experience
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Reviewer Connection to Florence House Care Home
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Total of 13, showing 1-13
Review from LYN G (Wife of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time I was invited to see the home and where my husband would be, until today, I have been very happy with the home, staff and management of Florence House. The carers and staff are all very caring and friendly towards my husband and me. The carers and staff are very supportive and very
good at their jobs. Thank you all for caring so well for my husband and making my life easier, knowing he is so happy and well looked after. It's a great relief to know that he is in such a wonderful home.
Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

We truly appreciate your kind words. It's wonderful to hear that you and your husband feel supported at Florence House. Our team is here to keep providing the best care and support for him and all our residents.

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Review from Elaine B (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident now for about 1 year and a half. Care is exceptional as mum is not the easiest to look after. At times she gets very frustrated and angry because of her dementia. Staff are all so very kind and patient with her. They always have a smile for us when any family visit. Home is
always very clean and all residents look very clean and tidy. The home seems to run very efficiently and nothing is too much trouble.The entertainment organisers are especially amazing & always go above & beyond to keep the residents happy & occupied.
Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

We truly appreciate your kind words. Our team is here to keep providing the best care and support to all our residents and their families.

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Review from C W (Wife of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience when visiting has always been a pleasant one. Your staff are welcoming, friendly and polite.
I always find my husband in clean bedding and his room is always clean. He's always clean and tidy, due to the care he receives from your staff. We had a lovely time at your summer barbecue.
You managed to bring my husband down into the garden to join us. friend and myself also enjoyed our time at the barbecue; it was such a fun event. Thank you from me. Your staff often tell me if my husband has had a good day, which is lovely to hear.
You arrange things like cutting of toe nails, hair cuts which is always good to hear. I do look forward to coming in to visit my husband and I do believe that's partly down to the friendly warm welcome I get from your brilliant staff.
I have been visiting for just over 4 years and never have I had any doubts about my husband's care.
I'm very grateful to Florence House and all the lovely staff.
Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your kind words and support. We're delighted to hear that your visits have been positive and that our team's care brings you comfort. We're here to provide care and support for all our residents.

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Review from E M (Brother of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff very friendly and helpful they seem very caring
The home was clean and looked well looked after
Robbie is not an easy person to look after but I feel they respond to his needs
And they keep me updated as I don't live near so can't get to see him very often
Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your feedback. We really appreciate your kind words. Keeping families updated is important to us, and we will continue supporting him and all our residents with care and dedication.

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Review from Anna D (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred from a care home to Florence House. He was a little confused initially, but soon settled in. All the staff, carers, nurses, activities,administration and managerial are all very professional, kind, caring and respectful. My father loves it there and I know that he is very well
looked after and I thank them from the bottom of my heart for that. I'm looking forward to celebrating my father's 98th birthday in July with him and the staff as they really push the boat out with cards, gifts, balloons and of course cake. Thank you all so very much for what you do for my father and the residents of this lovely home.
Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your kind words! It's truly wonderful to hear how happy and comfortable your father feels at Florence House. We will continue supporting him and all our residents with care and dedication.

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Review from T H (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in care now since coming out from 2 2-month stay in hospital. For 6 weeks now and another 2 weeks in that time, I have found the staff/nurses very friendly helpful well organised and caring for my mother in a respectable professional way. She has already put on weight 3 kilos, still
underweight, and bed-bound, but she is in late Alzheimer's, Dementia at age 82. She is very clean and they always ask if you want food and drinks. In my opinion excellent first time in a care home.
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Review from K L (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to Florence House yesterday to visit my father who is in a bad way, but the nursing staff and the manager were amazing and doing such a good job with my father. As for his birthday, they even put balloons and banners up for him on his door and his window and they made us so welcome. How he did
improve there since he came out of hospital and he even put on some weight, but I want to thank all of the staff for what they have done for him. The room was so much better than I thought and there was enough room in there too, so I was so surprised to see all of the cards he had received on the mantelpiece where he could see them. You have all helped him so much and I thank you from the bottom of my heart and he has done well. Even though he is a fighter, he is struggling now as he isn’t so strong, but he still keeps on going and such an amazing man is my father. So many thanks to all of you and to the manager who spent some time with me.
Reply from Carmelia Pimentel, Home Manager at Florence House Care Home

Thank you for your kind words and support, from Florence House Team.

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Review from John B (Son of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum, aged 89, was transferred to Florence House for palliative care following an operation for a fractured hip and a fractured wrist. She survived for only 10 days and during that short time the effect on her well-being and appearance was very significant. The staff were invariably sympathetic, kind
and attentive, resulting in an overwhelming improvement to her appearance and comfort. During this short, but important final phase of her life, the family were invariably impressed with the staff and thankful for the improvement to her final days. It was for both our family and the staff of Florence House, a job well done.
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Review from S T (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Florence House looked after my father in his final days and were wonderful. They treated him with kindness and dignity, and he was very well cared for. The staff were kind to both my father and our family, and I would highly recommend Florence House.
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Review from Sarah R (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot say enough about the care my mother received while staying at Florence House Care Home, every single carer, staff, cook, Dr and nurses, are just wonderful people. When mum passed away the care shown to me and my family was exceptional. Couldn’t recommend enough about Florence House Care
Home. Thank you, everyone xxxxxxxxx
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Review from Derek B (Son of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky that there was space for my father in Florence House when he was transferred from Royal Berkshire Hospital in late November 2021 for palliative care. The room he was in was nice and clean with a nice view, but most of all the care from all the staff was fantastic.
I was called in
the morning of mid-January to be told they thought our father did not have much time left. My sister and I sat with him all day. The carers bought us food and drinks all day, It was so nice that as carers and nurses came on shift or got a chance, they came and asked us if they could hold his hand and say their goodbyes. Our father slipped away late afternoon.


We are so grateful for the compassion and care our father was given. Thank you so much.

Reply from Carmelia Pimentel, Registered Manager at Florence House Care Home

Really appreciated. Thank you for your kind note of support and encouragement.
From all the staff at Florence House.

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Review from Mick D (Husband of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top marks all round to staff, carers, and all concerned.
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Review from Peter F (Son of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a big improvement over the past year or so. Then home is calmer and more organized with the focus on the wellbeing of the residents.
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Current Review Score: 9.0 (9.029)

Overview of Review Score

The Review Score of 9.0 (9.029) out of 10 for Florence House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Florence House Care Home is calculated as follows: ( (73 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 79 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.143 Points relating to the number of positive Reviews for Florence House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 7 Positive Reviews ÷ 15.8 = 0.443
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Florence House Care Home

What types of Care is Florence House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence House Care Home have?

There are 61 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Florence House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence House Care Home to the centre of Reading?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence House Care Home to verify any information. View our terms and conditions. Florence House Care Home has an Enhanced Service - more info.