Florence House Care Home

16-22 Westcote Road, Reading RG30 2DE
Review Us
9.1 21 Reviews
  • Florence House Care Home, Reading
Welcome to Florence House – Where Exceptional Care Meets Comfort

Reimagined in May 2021 under new ownership and management, Florence House underwent a total refurbishment to deliver an enhanced standard of care and a welcoming environment for all residents.

The facility is divided into two specialised wings:
- Victoria Wing: Providing exceptional nursing and palliative care, this wing offers tailored support to meet the needs of residents during life’s most delicate moments.
- Nightingale Wing: Comprising two distinct units, this wing focuses on personalised care for diverse needs. One unit supports older adults with dementia or mental health challenges, while the other caters to younger adults with specific care needs, including those with physical or mental disabilities. Nightingale Wing also includes provision for bariatric care, ensuring advanced and personalised support for residents.

Florence House offers tailored care alongside enhanced facilities to promote wellbeing and independence. A purpose-built gym supports re-enablement through physiotherapy and occupational therapy, while an on-site hair salon with pedicure and manicure stations creates a sense of relaxation and luxury, adding joy to daily life.

Discover the care that makes a difference at Florence House – where community, compassion, and comfort come together.
Show Florence House Care Home on the Map

Care Provided by Florence House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1700
  • Self-Funded Residential Dementia Care: £1300 – £1700
  • Self-Funded Nursing Care: £1300 – £1700
  • Self-Funded Nursing Dementia Care: £1300 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1600

Costing is subject to the pre-admission assessment of the resident’s care needs.


Please note that the prices provided are for guidance only. For an accurate quotation tailored to your specific requirements, please feel free to get in touch with us at Florence House Care Home— we're here to help.

These prices are only a guideline, please contact Florence House Care Home to find out the exact price for your requirements.

Contact Florence House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Florence House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carmelia Pimentel (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (57)

Florence House Care Home Reviews (21)

9.1

Florence House Care Home has a Review Score of 9.1 (9.087) out of 10, based on 15 reviews in the last 2 years.
Over all time Florence House Care Home has 21 reviews.

Overall Experience
  • 15
  • 4
  • 2
  • 0
  • 0
Date Published
  • 21
  • 9
  • 13
  • 15
  • 6
Reviewer Connection to Florence House Care Home
  • 9
  • 5
  • 5
  • 1
  • 1
Total of 21, showing 21-21
Review from Peter F (Son of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a big improvement over the past year or so. Then home is calmer and more organized with the focus on the wellbeing of the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.087)

Overview of Review Score

The Review Score of 9.1 (9.087) out of 10 for Florence House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.439 for Florence House Care Home is calculated as follows: ( (104 Excellents x 5) + (47 Goods x 4) + (16 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 173 Ratings = 4.439
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.648 Points relating to the number of positive Reviews for Florence House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 13 Positive Reviews ÷ 15.8 = 0.823
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence House Care Home to verify any information. View our terms and conditions. Florence House Care Home has an Enhanced Service - more info.