Submit a Review for Broad Oak Manor Nursing Home
Broad Oak End, Bramfield Road, Hertford, SG14 2JA
View Full Details of Broad Oak Manor Nursing HomeLatest Reviews for Broad Oak Manor Nursing Home
25 November 2025
We're very happy with the care my mother has received at the Nursing Home at Broad Oak. The staff are all friendly and very patient, and have helped my mother to settle i in the 3 weeks since she arrived.
14 November 2025
The team at Broad Oak Manor have been very helpful from the very start. My mother had to move to a new care home at very short notice in early October, and all the handling for her arrival and settling in went very smoothly. My brothers and I know mum is in good hands and we are very happy.
14 November 2025
Great staff Excellent activities - regular shopping trips plus interesting visits - super organisation with fab driver and accompanying staff. Excellent place to be - apart from the food. The food is of very variable quality and this needs to be addressed. If food was better would be 5* Majority of staff always cheerful and very caring The "Barn" facility a real asset
03 April 2025
Overall we have been really pleased with the care + support given over the last 3 years.
14 March 2025
Amazing level of care by dedicated and professional carers.
31 January 2025
The staff are helpful and considerate. The residents are treated with compassion and keep their dignity. It is not the same as living at home but comes close for residents who can't manage by themselves.
29 January 2025
All ratings are made from personal experience only as I get little or no feedback from my mother.
02 January 2025
My friend is so very happy and settled at Broad Oak Manor Nursing Home. The staff all work to provide a real community spirit. I have known the nursing home through my friend these past five years and I must say how impressive it is. All the staff are so lovely and caring. Always friendly and offering you a smile. The home itself is beautifully clean and the staff work hard to keep it looking lovely. I have had experience through friends of several nursing homes and Broad Oak Manor stands out above all the rest.
10 December 2024
Dad is, generally, comfortable and well fed. He does not join in many activities but seems to enjoy chair exercises and has been on one excursion.
06 December 2024
My husband has been very well looked after. He is happy and has made friends, he also goes to the things arranged to amuse them and help them to stay well. The staff are lovely, kind and caring and all very nice.
28 November 2024
Mum has been at Broad Oak Manor Nursing Home for 16 months now. The care is fantastic, we are very happy that mum is in such safe, caring hands. The activities programme is wonderful - crafts, days out, movement classes, bingo and more. The staff are so accommodating and friendly, they make sure that all staff get to know residents well. The team are amazing and knowing that mum can get distressed and anxious they are great at keeping a close eye to help ease mums worries as quickly as possible. Broad Oak Manor also cared for my dad in the last few weeks of his life. He arrived there straight from hospital where he had been for a month, by then he was in a very poor and unkempt state. The team at Broad Oak very swiftly helped dad regain dignity, cleaned and shaved dad and did absolutely everything they could to make dad as comfortable as possible for those last few weeks, for this we will be forever grateful.
22 November 2024
Attended a Halloween party and was so pleased to see how many home residents attended as well as those in independent living. The musician was brilliant (I'd hire him!) and respected the varied abilities of his audience to join in. The staff were gently encouraging, showing how well they knew the residents in how they supported them or let them quietly watch. Cake was great, as always, and we felt very welcome.
28 October 2024
Mum has been in Broad Oak Manor Nursing Home for fifteen months now since she lost her independence due to dementia. The care and support she has received have been excellent. She is well looked after and happy and now considers it her home. The staff are lovely and kind and considerate and the medical support is great. From going to constantly worrying about Mum's safety when she was at home, I am confident she is in good hands. The home took Mum to her church recently for a service and she passed out - the response of the home and staff was exemplary - and the staff really went out of their way to make sure Mum was safe and checked over in hospital - and that she was not left alone until I arrived. They even made sure when she got back at midnight that she had a sandwich and a hot drink before putting her to bed. I have absolute confidence whilst Mum is in Broad Oak that she is cared for, supported and safe.
17 October 2024
Outstanding care delivered by all. Nothing was ever too much and constant contact meant I didn't need to worry. Staff were simply amazing, showing empathy throughout a nursing home experience. Activities in abundance with volunteers coming in. Garden open days to show Hertford in bloom coupled with charity events, garden parties you couldn't asked for more. Well done Broad Oak Manor for all that you do, you really do make a difference. Thank you.
04 September 2024
My mum and her dog Ollie moved into Broad Oak Manor assisted living in February 2023, after her diagnosis with Alzheimer's Disease, knowing that she will need more support in the future. The owner, was more than happy to accommodate both Mum and Ollie and we were granted permission to put a fence up for Ollie, so he was able to go for a wee at night in her back garden. Ollie was able to attend all the activities with Mum at the barn and was much loved by the staff. Lovely Ollie has since passed, and I cannot thank all the staff enough for their support for Mum, at this very difficult time for her. Not only the staff, but the residents are so lovely there; real community support network! I am so rest assured that my lovely mum is being supported and cared for by such lovely people, and gives me real peace of mind.
16 August 2024
I visited for the day while they were throwing a summer party for the residents. There is such a kind and warm atmosphere. Everyone is friends with one another and always smiling. And the grounds are stunning! Beautiful place to live.
16 August 2024
What a pleasant surprise! Came to visit my nan and the summer party was in full swing. It's so nice to see a happy community, lots of smiling faces and lovely interactions. Staff are welcoming, offered us food and drink and even an ice cream! Nice background music. So beautiful knowing my nan is in a supportive, friendly place, thank you so much! Great organised party.
01 August 2024
A dear friend of mine has been living at Broad Oak Manor Nursing Home for about four months. Every time we visit, the staff are so friendly. We have seen residents painting, doing pilates, playing bingo and sometimes just sitting in the gardens in the sunshine. All the residents look so happy and more importantly, my friend is very happy, well cared for and always has lots to talk about when I visit.
10 April 2024
We are really happy with Broad Oak Manor, where my mother has lived for just over two years. She is an independent resident with her own property. The care staff are all excellent and always helpful. There is a range of social activities laid on at the comfortable social area and 'the barn'. The qualified nurse based there monitors my mother's medications and always alerts me to any concerns.
06 March 2024
Excellent care from nurses/carers and all other staff. So much better care than mum's previous care home. Mum loves the activities and friendly staff who take the trouble to get to know each person and their interests. Lovely barn across the courtyard to join in extra activities too.
Latest Reviews for Broad Oak Manor Nursing Home
25 November 2025
We're very happy with the care my mother has received at the Nursing Home at Broad Oak. The staff are all friendly and very patient, and have helped my mother to settle i in the 3 weeks since she arrived.
14 November 2025
The team at Broad Oak Manor have been very helpful from the very start. My mother had to move to a new care home at very short notice in early October, and all the handling for her arrival and settling in went very smoothly. My brothers and I know mum is in good hands and we are very happy.
14 November 2025
Great staff Excellent activities - regular shopping trips plus interesting visits - super organisation with fab driver and accompanying staff. Excellent place to be - apart from the food. The food is of very variable quality and this needs to be addressed. If food was better would be 5* Majority of staff always cheerful and very caring The "Barn" facility a real asset
03 April 2025
Overall we have been really pleased with the care + support given over the last 3 years.
14 March 2025
Amazing level of care by dedicated and professional carers.
31 January 2025
The staff are helpful and considerate. The residents are treated with compassion and keep their dignity. It is not the same as living at home but comes close for residents who can't manage by themselves.
29 January 2025
All ratings are made from personal experience only as I get little or no feedback from my mother.
02 January 2025
My friend is so very happy and settled at Broad Oak Manor Nursing Home. The staff all work to provide a real community spirit. I have known the nursing home through my friend these past five years and I must say how impressive it is. All the staff are so lovely and caring. Always friendly and offering you a smile. The home itself is beautifully clean and the staff work hard to keep it looking lovely. I have had experience through friends of several nursing homes and Broad Oak Manor stands out above all the rest.
10 December 2024
Dad is, generally, comfortable and well fed. He does not join in many activities but seems to enjoy chair exercises and has been on one excursion.
06 December 2024
My husband has been very well looked after. He is happy and has made friends, he also goes to the things arranged to amuse them and help them to stay well. The staff are lovely, kind and caring and all very nice.
28 November 2024
Mum has been at Broad Oak Manor Nursing Home for 16 months now. The care is fantastic, we are very happy that mum is in such safe, caring hands. The activities programme is wonderful - crafts, days out, movement classes, bingo and more. The staff are so accommodating and friendly, they make sure that all staff get to know residents well. The team are amazing and knowing that mum can get distressed and anxious they are great at keeping a close eye to help ease mums worries as quickly as possible. Broad Oak Manor also cared for my dad in the last few weeks of his life. He arrived there straight from hospital where he had been for a month, by then he was in a very poor and unkempt state. The team at Broad Oak very swiftly helped dad regain dignity, cleaned and shaved dad and did absolutely everything they could to make dad as comfortable as possible for those last few weeks, for this we will be forever grateful.
22 November 2024
Attended a Halloween party and was so pleased to see how many home residents attended as well as those in independent living. The musician was brilliant (I'd hire him!) and respected the varied abilities of his audience to join in. The staff were gently encouraging, showing how well they knew the residents in how they supported them or let them quietly watch. Cake was great, as always, and we felt very welcome.
28 October 2024
Mum has been in Broad Oak Manor Nursing Home for fifteen months now since she lost her independence due to dementia. The care and support she has received have been excellent. She is well looked after and happy and now considers it her home. The staff are lovely and kind and considerate and the medical support is great. From going to constantly worrying about Mum's safety when she was at home, I am confident she is in good hands. The home took Mum to her church recently for a service and she passed out - the response of the home and staff was exemplary - and the staff really went out of their way to make sure Mum was safe and checked over in hospital - and that she was not left alone until I arrived. They even made sure when she got back at midnight that she had a sandwich and a hot drink before putting her to bed. I have absolute confidence whilst Mum is in Broad Oak that she is cared for, supported and safe.
17 October 2024
Outstanding care delivered by all. Nothing was ever too much and constant contact meant I didn't need to worry. Staff were simply amazing, showing empathy throughout a nursing home experience. Activities in abundance with volunteers coming in. Garden open days to show Hertford in bloom coupled with charity events, garden parties you couldn't asked for more. Well done Broad Oak Manor for all that you do, you really do make a difference. Thank you.
04 September 2024
My mum and her dog Ollie moved into Broad Oak Manor assisted living in February 2023, after her diagnosis with Alzheimer's Disease, knowing that she will need more support in the future. The owner, was more than happy to accommodate both Mum and Ollie and we were granted permission to put a fence up for Ollie, so he was able to go for a wee at night in her back garden. Ollie was able to attend all the activities with Mum at the barn and was much loved by the staff. Lovely Ollie has since passed, and I cannot thank all the staff enough for their support for Mum, at this very difficult time for her. Not only the staff, but the residents are so lovely there; real community support network! I am so rest assured that my lovely mum is being supported and cared for by such lovely people, and gives me real peace of mind.
16 August 2024
I visited for the day while they were throwing a summer party for the residents. There is such a kind and warm atmosphere. Everyone is friends with one another and always smiling. And the grounds are stunning! Beautiful place to live.
16 August 2024
What a pleasant surprise! Came to visit my nan and the summer party was in full swing. It's so nice to see a happy community, lots of smiling faces and lovely interactions. Staff are welcoming, offered us food and drink and even an ice cream! Nice background music. So beautiful knowing my nan is in a supportive, friendly place, thank you so much! Great organised party.
01 August 2024
A dear friend of mine has been living at Broad Oak Manor Nursing Home for about four months. Every time we visit, the staff are so friendly. We have seen residents painting, doing pilates, playing bingo and sometimes just sitting in the gardens in the sunshine. All the residents look so happy and more importantly, my friend is very happy, well cared for and always has lots to talk about when I visit.
10 April 2024
We are really happy with Broad Oak Manor, where my mother has lived for just over two years. She is an independent resident with her own property. The care staff are all excellent and always helpful. There is a range of social activities laid on at the comfortable social area and 'the barn'. The qualified nurse based there monitors my mother's medications and always alerts me to any concerns.
06 March 2024
Excellent care from nurses/carers and all other staff. So much better care than mum's previous care home. Mum loves the activities and friendly staff who take the trouble to get to know each person and their interests. Lovely barn across the courtyard to join in extra activities too.