






With over 30 years’ experience, Broad Oak Manor has a reputation for excellence in providing complex Nursing care to the elderly. With a proven track record for working as a team with individuals and their families to achieve impressive results in dramatically enhancing quality of life. Broad Oak Manor Nursing Home was rated as Outstanding in Caring in the latest inspection (February 2020).
A personalised plan of care is tailor made...
Care Provided by Broad Oak Manor Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us for our weekly fee rate for the Nursing Home. Care is provided according to needs and this is identified through a process of pre admission and admission assessments. During this process enquirers will be kept fully updated and invited to spend some time in the home meeting the team and other people who live with us.
The price(s) shown are provided by the care home. Contact Broad Oak Manor Nursing Home for full pricing details and T&Cs.
Contact Broad Oak Manor Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- L Adams and J Adams
- Private Owned
Person in charge
- Jessica Lepoidevin(Matron)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (23)
- Single Rooms with ensuite Wet Room (16)
Visiting
- No restrictions on visiting, friendly pets welcome. The barn is open until late for tea, coffee and cake and during dry weather extensive gardens are easily accessible.
Parking
- Free parking on site with level access to the nursing home.
Broad Oak Manor Nursing Home Reviews (34)
Broad Oak Manor Nursing Home has a Review Score of 9.5 (9.529) out of 10, based on 28 reviews in the last 2 years.
Over all time Broad Oak Manor Nursing Home has 34 reviews.
Reception area (first point of call) staff excellent always making visitors welcome.
We are delighted to hear that, over the past 18 months, you have consistently found our team to be approachable, caring and professional. Consistency is something we work hard to achieve, so it is wonderful to know...
Keith look after very well.
We are delighted to hear that Keith has been so well looked after during his time with us. Our team is committed to providing compassionate, person-centred care that supports each resident's individual needs while promoting dignity, comfort...
This was Mum's first time in respite care and she was very apprehensive, as were all the family. However she was made welcome and treated with dignity and respect. All the staff were caring and cheerful. The facilities and rooms/gardens were beautiful. Mum was very well cared for and enjoyed her 'holiday'. Thank you all.
We understand that choosing respite care for the first time can feel daunting, both for the person staying with us and for their family, so we are delighted that we were able to make your mum feel welcome, safe and well cared...
I have been impressed with all the staff's friendly attitude. it is clear that all the staff care for and are interested in each of the residents.
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you have been impressed by the friendly attitude of our team.
Providing kind, compassionate, and person-centred care is at the heart of everything we do, and it means a great deal to know that this is...
I was present when a patient pood herself the stench was awful. We left came back an hour later and it still stank. My mother in laws hearing aid repeated has not had her hearing aid put in. 3rd not worn or put on for her. The table I am sitting at is filthy. The coffee seen in reception is dirty crumbs everywhere. Generally it does not smell pleasant when you walk in the building.
Thank you for taking the time to share your feedback. We are sorry to hear that your recent visit did not meet your expectations.
We take concerns about cleanliness, odours, dignity, and personal care very seriously. Care environments can occasionally be affected by unexpected incidents, but...
Residents well looked after.
Activities good for residents to socialise.
We are delighted to hear that you have found our team to be friendly and that you feel our residents are well cared for. Providing compassionate, person-centred care in a warm and welcoming environment is at the heart of everything we do.
It is...
The standard of care is outstanding. The team provides truly person-centred, holistic care, taking the time to understand his individual needs and ensuring his physical, emotional, and mental wellbeing are all supported. Their professionalism, dedication, and attention to detail have given our family complete confidence that he is receiving the highest standard of care.
The staff are always approachable, caring, and supportive, and communication with our family has been excellent. It is reassuring to know that my husband is in such safe and capable hands.
I cannot thank the entire team enough for their unwavering commitment and compassion. Their kindness and professionalism have made a significant difference to both my husband and our family. Thank you
Your kind words mean a great deal to our entire team. We are delighted to hear that you feel your husband is receiving the compassionate, dignified and person-centred care that he deserves. Building meaningful relationships...
The transition was exceptionally smooth and professional. The care at Broadoak is absolutely fantastic. Regular team members who really care about all of the residents. The food is fantastic as all the activities. Our Mum has completely flourished in the environment.
The medical care is excellent and there is an association with a local GP practice which ensures that the same GP comes out each week.
We wouldn't trust anyone else with the care of our Mum.
It has been a privilege to support your mum throughout her journey with us, from Assisted Living through to the Nursing Home. We know that moving into a higher level of care can be a difficult decision for...
My Dad Richard is a Resident here at broad oak and so very happy with his care it is excellent and cannot express how greatful I am for all you do for him.
Thank you so much for taking the time to leave such a lovely review.
We are delighted to hear that Richard is so happy at Broad Oak Manor and that you feel confident in the care and support he receives. Your kind words mean a great deal to our entire team, who work hard every day to...
We are really happy with the care at Broad oak. Plenty of activities and it's the whole team that have created a safe space for my father in law to be. The care, the food all excellent. Special mention to Peter the driver who always takes time to get to know residents. It's a difficult decision looking for the right care home for loved ones and I think we have found the perfect place n Broadoak
Creating a safe, welcoming environment where residents feel valued and supported is at the heart of what we do,...
We're very happy with the care my mother has received at the Nursing Home at Broad Oak. The staff are all friendly and very patient, and have helped my mother to settle i in the 3 weeks since she arrived.
Our team works hard to provide a warm, patient, and supportive environment for every...
The team at Broad Oak Manor have been very helpful from the very start. My mother had to move to a new care home at very short notice in early October, and all the handling for her arrival and settling in went very smoothly. My brothers and I know mum is in good hands and we are very happy.
Thank you so much for your kind words. Were delighted to hear that your mothers move went smoothly and that she has settled in well. Our team always strives to make transitions as comfortable and stress-free as possible, and its wonderful to know that you and your family feel confident and happy...
Excellent activities - regular shopping trips plus interesting visits - super organisation with fab driver and accompanying staff.
Excellent place to be - apart from the food. The food is of very variable quality and this needs to be addressed. If food was better would be 5*
Majority of staff always cheerful and very caring
The "Barn" facility a real asset
Thank you so much for taking the time to leave your detailed feedback. Were delighted to hear that youve enjoyed our activities, shopping trips, and visits, and that you find our staff cheerful, caring, and well-organised. Were also glad that our Barn facility has been such a positive part of your...
Overall we have been really pleased with the care + support given over the last 3 years.
Amazing level of care by dedicated and professional carers.
The residents are treated with compassion and keep their dignity.
It is not the same as living at home but comes close for residents who can't manage by themselves.
All ratings are made from personal experience only as I get little or no feedback from my mother.
I have known the nursing home through my friend these past five years and I must say how impressive it is.
All the staff are so lovely and caring. Always friendly and offering you a smile.
The home itself is beautifully clean and the staff work hard to keep it looking lovely.
I have had experience through friends of several nursing homes and Broad Oak Manor stands out above all the rest.
Dad is, generally, comfortable and well fed. He does not join in many activities but seems to enjoy chair exercises and has been on one excursion.
My husband has been very well looked after. He is happy and has made friends, he also goes to the things arranged to amuse them and help them to stay well. The staff are lovely, kind and caring and all very nice.
Thank you for your kind works. I am pleased to hear that your husband is happy and has made friends at Broad Oak Manor.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 February 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Broad Oak Manor Nursing Home.
There are no upcoming events for Broad Oak Manor Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Broad Oak Manor Nursing Home.
Accreditations
There are no accreditations posted yet for Broad Oak Manor Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Broad Oak Manor Nursing Home
What types of Care is Broad Oak Manor Nursing Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Broad Oak Manor Nursing Home have?
There are 23 Single Rooms.
What are the Facilities & Services at Broad Oak Manor Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Broad Oak Manor Nursing Home to the centre of Hertford?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broad Oak Manor Nursing Home to verify any information. View our terms and conditions. Broad Oak Manor Nursing Home has an Enhanced Service -more info.