






With over 30 years’ experience, Broad Oak Manor has a reputation for excellence in providing complex Nursing care to the elderly. With a proven track record for working as a team with individuals and their families to achieve impressive results in dramatically enhancing quality of life. Broad Oak Manor Nursing Home was rated as Outstanding in Caring in the latest inspection (February 2020).
A personalised plan of care is tailor made...
Care Provided by Broad Oak Manor Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us for our weekly fee rate for the Nursing Home. Care is provided according to needs and this is identified through a process of pre admission and admission assessments. During this process enquirers will be kept fully updated and invited to spend some time in the home meeting the team and other people who live with us.
The price(s) shown are provided by the care home. Contact Broad Oak Manor Nursing Home for full pricing details and T&Cs.
Contact Broad Oak Manor Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- L Adams and J Adams
- Private Owned
Person in charge
- Jessica Lepoidevin(Matron)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (23)
- Single Rooms with ensuite Wet Room (16)
Visiting
- No restrictions on visiting, friendly pets welcome. The barn is open until late for tea, coffee and cake and during dry weather extensive gardens are easily accessible.
Parking
- Free parking on site with level access to the nursing home.
Broad Oak Manor Nursing Home Reviews (34)
Broad Oak Manor Nursing Home has a Review Score of 9.5 (9.529) out of 10, based on 28 reviews in the last 2 years.
Over all time Broad Oak Manor Nursing Home has 34 reviews.
Broad Oak Manor also cared for my dad in the last few weeks of his life. He arrived there straight from hospital where he had been for a month, by then he was in a very poor and unkempt state. The team at Broad Oak very swiftly helped dad regain dignity, cleaned and shaved dad and did absolutely everything they could to make dad as comfortable as possible for those last few weeks, for this we will be forever grateful.
Thank you so much for your kind words, we are so pleased that your Mum is enjoying the wealth of different activities on offer and we are really starting to see the benefits of this for everyone. We are very proud of what we do at Broad Oak Manor and are so happy that your experience of us caring for both of your parents has been a positive one.
The musician was brilliant (I'd hire him!) and respected the varied abilities of his audience to join in.
The staff were gently encouraging, showing how well they knew the residents in how they supported them or let them quietly watch.
Cake was great, as always, and we felt very welcome.
Thank you for your kind words and for attending our Halloween party, we are so glad you enjoyed it. Our focus over the last six months has been activities and well-being, this includes activities in the home and also trips out of the home. We have seen an almost immediate effect on everyone's...
Mum has been in Broad Oak Manor Nursing Home for fifteen months now since she lost her independence due to dementia. The care and support she has received have been excellent. She is well looked after and happy and now considers it her home. The staff are lovely and kind and considerate and the medical support is great. From going to constantly worrying about Mum's safety when she was at home, I am confident she is in good hands. The home took Mum to her church recently for a service and she passed out - the response of the home and staff was exemplary - and the staff really went out of their way to make sure Mum was safe and checked over in hospital - and that she was not left alone until I arrived. They even made sure when she got back at midnight that she had a sandwich and a hot drink before putting her to bed. I have absolute confidence whilst Mum is in Broad Oak that she is cared for, supported and safe.
Thank you so much for sharing this heartfelt review. We're truly honoured to be part of your mum's journey and grateful to know she feels at home here at Broad Oak Manor. Our team is dedicated to every resident's well-being and it's incredibly rewarding to hear that you feel at peace knowing she's...
Outstanding care delivered by all. Nothing was ever too much and constant contact meant I didn't need to worry. Staff were simply amazing, showing empathy throughout a nursing home experience. Activities in abundance with volunteers coming in. Garden open days to show Hertford in bloom coupled with charity events, garden parties you couldn't asked for more. Well done Broad Oak Manor for all that you do, you really do make a difference. Thank you.
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at Broad Oak Manor. Our team takes pride in providing compassionate care and creating a vibrant community, so it's great to know you enjoyed the activities and events. Your feedback means the world to us. Thank you again for your support!
Lovely Ollie has since passed, and I cannot thank all the staff enough for their support for Mum, at this very difficult time for her. Not only the staff, but the residents are so lovely there; real community support network!
I am so rest assured that my lovely mum is being supported and cared for by such lovely people, and gives me real peace of mind.
Thank you so much for your heartfelt review. We're truly sorry for the loss of lovely Ollie, who brought such joy to your mum and all of us here at Broad Oak Manor. It was our pleasure to accommodate both of them and to see Ollie participate in the activities alongside your mum. Our team deeply...
I visited for the day while they were throwing a summer party for the residents. There is such a kind and warm atmosphere. Everyone is friends with one another and always smiling. And the grounds are stunning! Beautiful place to live.
Thank you for your kind review! We're so glad you experienced the warm and friendly atmosphere during our summer party. It's wonderful to hear that you enjoyed the beautiful surroundings as well.
What a pleasant surprise! Came to visit my nan and the summer party was in full swing. It's so nice to see a happy community, lots of smiling faces and lovely interactions. Staff are welcoming, offered us food and drink and even an ice cream! Nice background music. So beautiful knowing my nan is in a supportive, friendly place, thank you so much! Great organised party.
Thank you for your lovely review! We're thrilled you enjoyed the summer party and felt the warm, welcoming atmosphere. It's great to hear your nan is happy and supported here. We appreciate your kind words and look forward to seeing you at future events!
A dear friend of mine has been living at Broad Oak Manor Nursing Home for about four months. Every time we visit, the staff are so friendly. We have seen residents painting, doing pilates, playing bingo and sometimes just sitting in the gardens in the sunshine. All the residents look so happy and more importantly, my friend is very happy, well cared for and always has lots to talk about when I visit.
We are really happy with Broad Oak Manor, where my mother has lived for just over two years. She is an independent resident with her own property. The care staff are all excellent and always helpful. There is a range of social activities laid on at the comfortable social area and 'the barn'. The qualified nurse based there monitors my mother's medications and always alerts me to any concerns.
Excellent care from nurses/carers and all other staff. So much better care than mum's previous care home. Mum loves the activities and friendly staff who take the trouble to get to know each person and their interests. Lovely barn across the courtyard to join in extra activities too.
The staff are accommodating, friendly and happy to help. We have requested a few changes that have been made to make Mum's life easier. Facilities are good, a mix of care home and independent residents. There's always something going on to stimulate residents. Christmas was a happy time, the place was homely and decorated beautifully and had a lovely atmosphere.
Many thanks to all the staff at the Nursing Home for the care given to my brother during the period from March to October 2022. They cared for him with love and kindness and looked after me too! What a shame our Government gives so little attention to Social Care - the staff in Nursing and Social Care deserve more recognition for their work. Thank you to all concerned in his care.
Thank you for your kind words, I know that the nursing home team will appreciate your thanks for their dedication to caring for people with humanity and kindness.
A dear friend of mine was transferred to Broad Oak Manor at the beginning of the year after a stay in a local hospital. The staff here have supported my friend to get back to her old self again, they are kind, compassionate, patient, always go above and beyond and have a very special set of skills. The nursing home, barn and gardens are beautiful and it is quite clear that the well-being of the people that stay here is so important to everyone that works here.
With the support of the Clinical Commissioning Group, we were fortunate to have been able to transfer my terminally ill brother to Broad Oak Manor, so that he is now closer to family members. He was discharged from hospital to another care home, which was difficult to visit, due to the distance and we did not feel the care home provided him with the level of care or compassion that he deserves. At very short notice, the staff at Broad Oak Manor arranged for us to have a tour of the home and with their help and assistance, we were able to move my brother there, just four days later! It goes without saying, the difference between the level of care he received at the previous home compared to the outstanding care that Broad Oak Manor provides is astounding! The home and staff radiate a calm, caring and homely feel, it feels more like a 5-star hotel than a care setting! Although very early days, as a family we cannot thank them enough for all their help and most importantly, the exceptional care they provide.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 February 2020Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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