Broad Oak Manor Nursing Home

My husband has been very well looked after. He is happy and has made friends, he also goes to the things arranged to amuse them and help them to stay well. The staff are lovely, kind and caring and all very nice.

Broad Oak Manor also cared for my dad in the last few weeks of his life. He arrived there straight from hospital where he had been for a month, by then he was in a very poor and unkempt state. The team at Broad Oak very swiftly helped dad regain dignity, cleaned and shaved dad and did absolutely everything they could to make dad as comfortable as possible for those last few weeks, for this we will be forever grateful.

Cake was great, as always, and we felt very welcome.

Mum has been in Broad Oak Manor Nursing Home for fifteen months now since she lost her independence due to dementia. The care and support she has received have been excellent. She is well looked after and happy and now considers it her home. The staff are lovely and kind and considerate and the medical support is great. From going to constantly worrying about Mum's safety when she was at home, I am confident she is in good hands. The home took Mum to her church recently for a service and she passed out - the response of the home and staff was exemplary - and the staff really went out of their way to make sure Mum was safe and checked over in hospital - and that she was not left alone until I arrived. They even made sure when she got back at midnight that she had a sandwich and a hot drink before putting her to bed. I have absolute confidence whilst Mum is in Broad Oak that she is cared for, supported and safe.

Outstanding care delivered by all. Nothing was ever too much and constant contact meant I didn't need to worry. Staff were simply amazing, showing empathy throughout a nursing home experience. Activities in abundance with volunteers coming in. Garden open days to show Hertford in bloom coupled with charity events, garden parties you couldn't asked for more. Well done Broad Oak Manor for all that you do, you really do make a difference. Thank you.

I am so rest assured that my lovely mum is being supported and cared for by such lovely people, and gives me real peace of mind.

I visited for the day while they were throwing a summer party for the residents. There is such a kind and warm atmosphere. Everyone is friends with one another and always smiling. And the grounds are stunning! Beautiful place to live.

What a pleasant surprise! Came to visit my nan and the summer party was in full swing. It's so nice to see a happy community, lots of smiling faces and lovely interactions. Staff are welcoming, offered us food and drink and even an ice cream! Nice background music. So beautiful knowing my nan is in a supportive, friendly place, thank you so much! Great organised party.

A dear friend of mine has been living at Broad Oak Manor Nursing Home for about four months. Every time we visit, the staff are so friendly. We have seen residents painting, doing pilates, playing bingo and sometimes just sitting in the gardens in the sunshine. All the residents look so happy and more importantly, my friend is very happy, well cared for and always has lots to talk about when I visit.

We are really happy with Broad Oak Manor, where my mother has lived for just over two years. She is an independent resident with her own property. The care staff are all excellent and always helpful. There is a range of social activities laid on at the comfortable social area and 'the barn'. The qualified nurse based there monitors my mother's medications and always alerts me to any concerns.

Excellent care from nurses/carers and all other staff. So much better care than mum's previous care home. Mum loves the activities and friendly staff who take the trouble to get to know each person and their interests. Lovely barn across the courtyard to join in extra activities too.

The staff are accommodating, friendly and happy to help. We have requested a few changes that have been made to make Mum's life easier. Facilities are good, a mix of care home and independent residents. There's always something going on to stimulate residents. Christmas was a happy time, the place was homely and decorated beautifully and had a lovely atmosphere.

Many thanks to all the staff at the Nursing Home for the care given to my brother during the period from March to October 2022. They cared for him with love and kindness and looked after me too! What a shame our Government gives so little attention to Social Care - the staff in Nursing and Social Care deserve more recognition for their work. Thank you to all concerned in his care.

A dear friend of mine was transferred to Broad Oak Manor at the beginning of the year after a stay in a local hospital. The staff here have supported my friend to get back to her old self again, they are kind, compassionate, patient, always go above and beyond and have a very special set of skills. The nursing home, barn and gardens are beautiful and it is quite clear that the well-being of the people that stay here is so important to everyone that works here.

With the support of the Clinical Commissioning Group, we were fortunate to have been able to transfer my terminally ill brother to Broad Oak Manor, so that he is now closer to family members. He was discharged from hospital to another care home, which was difficult to visit, due to the distance and we did not feel the care home provided him with the level of care or compassion that he deserves. At very short notice, the staff at Broad Oak Manor arranged for us to have a tour of the home and with their help and assistance, we were able to move my brother there, just four days later! It goes without saying, the difference between the level of care he received at the previous home compared to the outstanding care that Broad Oak Manor provides is astounding! The home and staff radiate a calm, caring and homely feel, it feels more like a 5-star hotel than a care setting! Although very early days, as a family we cannot thank them enough for all their help and most importantly, the exceptional care they provide.