Broad Oak Manor Nursing Home

Broad Oak End, Bramfield Road, Hertford SG14 2JA
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9.6 25 Reviews
  • Broad Oak Manor Nursing Home, Hertford
With over 30 years’ experience, Broad Oak Manor has a reputation for excellence in providing complex Nursing care to the elderly. With a proven track record for working as a team with individuals and their families to achieve impressive results in dramatically enhancing quality of life. Broad Oak Manor Nursing Home was rated as Outstanding in Caring in the latest inspection (February 2020).

A personalised plan of care is tailor made to support individuals to achieve things that they may not have thought were possible or to continue to do the things they enjoy. High quality care is delivered by experienced staff, co-ordinated by skilled Nurses and senior managers, bringing humanity, understanding and compassion to care.

Broad Oak Manor Nursing Home is located in a Grade II Queen Anne House and surrounded by mature landscaped gardens. The Nursing Home combines a warm, friendly atmosphere with modern nursing care in a beautiful, and traditional setting.

All the bedrooms are well equipped with nurse-call systems, telephone and television points. Tastefully furnished and decorated, the rooms may be adapted to suit the wishes of each individual.

The Home has several reception rooms including a well-stocked library which enjoys wonderful views of the garden and forms the centre of daily activities. The dining room and lounge are situated on the ground floor.

Broad Oak Manor boasts extensive well-tended grounds complete with croquet lawn, which can be enjoyed by all the family. A sensory garden has been created in the shape of a sundial. This forms the central focus to the garden and gives both visual and aromatic pleasure. All areas of the Nursing Home and gardens are easily accessible to everyone including wheelchair users.
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Care Provided by Broad Oak Manor Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2074
  • Self-Funded Residential Dementia Care: from £2074
  • Self-Funded Nursing Care: from £2074
  • Self-Funded Nursing Dementia Care: from £2074
  • RESPITE Self-Funded Residential Care: from £2074
  • RESPITE Self-Funded Residential Dementia Care: from £2074
  • RESPITE Self-Funded Nursing Care: from £2074
  • RESPITE Self-Funded Nursing Dementia Care: from £2074

Please contact us for our weekly fee rate for the Nursing Home. Care is provided according to needs and this is identified through a process of pre admission and admission assessments. During this process enquirers will be kept fully updated and invited to spend some time in the home meeting the team and other people who live with us.

These prices are only a guideline, please contact Broad Oak Manor Nursing Home to find out the exact price for your requirements.

Contact Broad Oak Manor Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Broad Oak Manor Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Lepoidevin (Matron)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (16)

Visiting

  • No restrictions on visiting, friendly pets welcome. The barn is open until late for tea, coffee and cake and during dry weather extensive gardens are easily accessible.

Parking

  • Free parking on site with level access to the nursing home.

Broad Oak Manor Nursing Home Reviews (25)

9.6

Broad Oak Manor Nursing Home has a Review Score of 9.6 (9.591) out of 10, based on 22 reviews in the last 2 years.
Over all time Broad Oak Manor Nursing Home has 25 reviews.

Overall Experience
  • 18
  • 7
  • 0
  • 0
  • 0
Date Published
  • 25
  • 4
  • 7
  • 21
  • 4
Reviewer Connection to Broad Oak Manor Nursing Home
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from G R (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care from nurses/carers and all other staff. So much better care than mum's previous care home. Mum loves the activities and friendly staff who take the trouble to get to know each person and their interests. Lovely barn across the courtyard to join in extra activities too.
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Review from Catherine W (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are accommodating, friendly and happy to help. We have requested a few changes that have been made to make Mum's life easier. Facilities are good, a mix of care home and independent residents. There's always something going on to stimulate residents. Christmas was a happy time, the place was
homely and decorated beautifully and had a lovely atmosphere.
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Review from Mary G (Sister of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many thanks to all the staff at the Nursing Home for the care given to my brother during the period from March to October 2022. They cared for him with love and kindness and looked after me too! What a shame our Government gives so little attention to Social Care - the staff in Nursing and Social Care
deserve more recognition for their work. Thank you to all concerned in his care.
Reply from Jessica LePoidevin, Manager at Broad Oak Manor Nursing HomeThank you for your kind words, I know that the nursing home team will appreciate your thanks for their dedication to caring for people with humanity and kindness.
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Review from Charlie W (Friend of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A dear friend of mine was transferred to Broad Oak Manor at the beginning of the year after a stay in a local hospital. The staff here have supported my friend to get back to her old self again, they are kind, compassionate, patient, always go above and beyond and have a very special set of skills.
The nursing home, barn and gardens are beautiful and it is quite clear that the well-being of the people that stay here is so important to everyone that works here.
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Review from L M (Sister of Resident) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
With the support of the Clinical Commissioning Group, we were fortunate to have been able to transfer my terminally ill brother to Broad Oak Manor, so that he is now closer to family members. He was discharged from hospital to another care home, which was difficult to visit, due to the distance and
we did not feel the care home provided him with the level of care or compassion that he deserves. At very short notice, the staff at Broad Oak Manor arranged for us to have a tour of the home and with their help and assistance, we were able to move my brother there, just four days later! It goes without saying, the difference between the level of care he received at the previous home compared to the outstanding care that Broad Oak Manor provides is astounding! The home and staff radiate a calm, caring and homely feel, it feels more like a 5-star hotel than a care setting! Although very early days, as a family we cannot thank them enough for all their help and most importantly, the exceptional care they provide.
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Current Review Score: 9.6 (9.591)

Overview of Review Score

The Review Score of 9.6 (9.591) out of 10 for Broad Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.591 for Broad Oak Manor Nursing Home is calculated as follows: ( (172 Excellents x 5) + (69 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 259 Ratings = 4.591
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broad Oak Manor Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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