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9.6 Group Review Score (the average from all locations with a review score)
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L Adams and J Adams Locations (2)

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Broad Oak Manor Nursing Home
Broad Oak End, Bramfield Road, Hertford SG14 2JA 
9.6 26 reviews
Broad Oak Manor Nursing Home, Hertford, Hertfordshire
"My Dad Richard is a Resident here at broad oak and so very happy with his care it is excellent and cannot express how greatful I am for all…"   Read all 26 reviews
  • from £2,074 / week
  • 23 Rooms
Location Type Care Home

With over 30 years’ experience, Broad Oak Manor has a reputation for excellence in providing complex Nursing care to the elderly. With a proven track record for working as a team with individuals and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

L Adams and J Adams Reviews (26)

9.6

L Adams and J Adams has a Group Review Score of 9.6 (9.643) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to L Adams and J Adams must have a Review Score.

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Review of

Broad Oak Manor Nursing Home

from Kim B (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad Richard is a Resident here at broad oak and so very happy with his care it is excellent and cannot express how greatful I am for all you do for him.
Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing HomeDear Kim,
Thank you so much for taking the time to leave such a lovely review.
We are delighted to hear that Richard is so happy at Broad Oak Manor and that you feel confident in the care and support he receives. Your kind words mean a great deal to our entire team, who work hard every day to ensure our residents feel safe, comfortable, valued, and truly at home.
It is especially rewarding to know that our efforts have made a positive difference to both Richard and your family. We will be sure to share your feedback with the team, who will be thrilled to know their dedication is appreciated.
Thank you again for your trust and support. It is a privilege to care for Richard, and we look forward to continuing to provide him with the highest standard of care.
Kind regards,
The Broad Oak Manor Team
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Review of

Broad Oak Manor Nursing Home

from E M (Daughter-in-law of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really happy with the care at Broad oak. Plenty of activities and it's the whole team that have created a safe space for my father in law to be. The care, the food all excellent. Special mention to Peter the driver who always takes time to get to know residents. It's a difficult decision
looking for the right care home for loved ones and I think we have found the perfect place n Broadoak
Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing HomeThank you so much for taking the time to leave such a kind and thoughtful review. We are delighted to hear how happy you are with the care your father-in-law is receiving at Broad Oak.
Creating a safe, welcoming environment where residents feel valued and supported is at the heart of what we do, so it means a great deal to know this has come through. Were also very pleased that youve enjoyed the activities and food, and your special mention of Peter will certainly be passed on he will be thrilled to know his time and care in getting to know residents is appreciated.
We understand how difficult it can be to choose the right care home for a loved one, and were honoured that you feel Broad Oak is the perfect place. Thank you again for your trust and for sharing your experience.
Warm regards,
The Broad Oak Team
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Review of

Broad Oak Manor Nursing Home

from Andrew B (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We're very happy with the care my mother has received at the Nursing Home at Broad Oak. The staff are all friendly and very patient, and have helped my mother to settle i in the 3 weeks since she arrived.
Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing HomeThank you so much for taking the time to share your kind feedback. Were delighted to hear that your mother has settled in well over the past three weeks and that youve been happy with the care she has received.
Our team works hard to provide a warm, patient, and supportive environment for every resident, and its wonderful to know that this has helped your mother feel comfortable and at home.
We truly appreciate your comments about our staff, facilities, and the overall experience. Your feedback means a great deal to us and will be shared with the whole team.
If there is ever anything more we can do to support your mother or your family, please dont hesitate to let us know.
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Review of

Broad Oak Manor Nursing Home

from Rupert S (Son of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Broad Oak Manor have been very helpful from the very start. My mother had to move to a new care home at very short notice in early October, and all the handling for her arrival and settling in went very smoothly. My brothers and I know mum is in good hands and we are very happy.
Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing HomeThank you so much for your kind words. Were delighted to hear that your mothers move went smoothly and that she has settled in well. Our team always strives to make transitions as comfortable and stress-free as possible, and its wonderful to know that you and your family feel confident and happy with the care she is receiving.
We truly appreciate your feedback and will continue to provide the highest standard of support for your mother.
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Review of

Broad Oak Manor Nursing Home

from J G (Partner of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great staff
Excellent activities - regular shopping trips plus interesting visits - super organisation with fab driver and accompanying staff.
Excellent place to be - apart from the food. The food is of very variable quality and this needs to be addressed. If food was better would be 5*
Majority
of staff always cheerful and very caring
The "Barn" facility a real asset
Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing HomeThank you so much for taking the time to leave your detailed feedback. Were delighted to hear that youve enjoyed our activities, shopping trips, and visits, and that you find our staff cheerful, caring, and well-organised. Were also glad that our Barn facility has been such a positive part of your experience.
We appreciate your honesty regarding the food. Please be assured that we take all feedback seriously, and your comments will be shared with our catering team to help improve the consistency and quality of meals.
Its wonderful to know that, overall, you feel our home is an excellent place to be. We value your input and will continue to strive to provide the very best care, facilities, and experiences for all our residents.
Thank you again for your thoughtful review.
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Review of

Broad Oak Manor Nursing Home

from S N (Stepdaughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we have been really pleased with the care + support given over the last 3 years.
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Review of

Broad Oak Manor Nursing Home

from Linda W (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing level of care by dedicated and professional carers.
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Review of

Broad Oak Manor Nursing Home

from M M (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are helpful and considerate.
The residents are treated with compassion and keep their dignity.
It is not the same as living at home but comes close for residents who can't manage by themselves.
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Review of

Broad Oak Manor Nursing Home

from J M (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All ratings are made from personal experience only as I get little or no feedback from my mother.
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Review of

Broad Oak Manor Nursing Home

from C K (Friend of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is so very happy and settled at Broad Oak Manor Nursing Home. The staff all work to provide a real community spirit.
I have known the nursing home through my friend these past five years and I must say how impressive it is.
All the staff are so lovely and caring. Always friendly and offering
you a smile.
The home itself is beautifully clean and the staff work hard to keep it looking lovely.
I have had experience through friends of several nursing homes and Broad Oak Manor stands out above all the rest.
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Review of

Broad Oak Manor Nursing Home

from J B (Son of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is, generally, comfortable and well fed. He does not join in many activities but seems to enjoy chair exercises and has been on one excursion.
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Review of

Broad Oak Manor Nursing Home

from Marian L (Wife of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been very well looked after. He is happy and has made friends, he also goes to the things arranged to amuse them and help them to stay well. The staff are lovely, kind and caring and all very nice.
Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing HomeThank you for your kind works. I am pleased to hear that your husband is happy and has made friends at Broad Oak Manor.
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Review of

Broad Oak Manor Nursing Home

from A G (Daughter of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Broad Oak Manor Nursing Home for 16 months now. The care is fantastic, we are very happy that mum is in such safe, caring hands. The activities programme is wonderful - crafts, days out, movement classes, bingo and more. The staff are so accommodating and friendly, they make sure that
all staff get to know residents well. The team are amazing and knowing that mum can get distressed and anxious they are great at keeping a close eye to help ease mums worries as quickly as possible.
Broad Oak Manor also cared for my dad in the last few weeks of his life. He arrived there straight from hospital where he had been for a month, by then he was in a very poor and unkempt state. The team at Broad Oak very swiftly helped dad regain dignity, cleaned and shaved dad and did absolutely everything they could to make dad as comfortable as possible for those last few weeks, for this we will be forever grateful.
Reply from Charlotte Whay, Clinical Deputy Manager at Broad Oak Manor Nursing HomeThank you so much for your kind words, we are so pleased that your Mum is enjoying the wealth of different activities on offer and we are really starting to see the benefits of this for everyone. We are very proud of what we do at Broad Oak Manor and are so happy that your experience of us caring for both of your parents has been a positive one.
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Review of

Broad Oak Manor Nursing Home

from Tanya E (Sister of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Attended a Halloween party and was so pleased to see how many home residents attended as well as those in independent living.
The musician was brilliant (I'd hire him!) and respected the varied abilities of his audience to join in.
The staff were gently encouraging, showing how well they knew the
residents in how they supported them or let them quietly watch.
Cake was great, as always, and we felt very welcome.
Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing HomeThank you for your kind words and for attending our Halloween party, we are so glad you enjoyed it. Our focus over the last six months has been activities and well-being, this includes activities in the home and also trips out of the home. We have seen an almost immediate effect on everyone's well-being. Our activities and well-being team have been working so hard to really make these events open to all abilities and tastes.
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Review of

Broad Oak Manor Nursing Home

from N W (Son of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Broad Oak Manor Nursing Home for fifteen months now since she lost her independence due to dementia. The care and support she has received have been excellent. She is well looked after and happy and now considers it her home. The staff are lovely and kind and considerate and the medical
support is great. From going to constantly worrying about Mum's safety when she was at home, I am confident she is in good hands. The home took Mum to her church recently for a service and she passed out - the response of the home and staff was exemplary - and the staff really went out of their way to make sure Mum was safe and checked over in hospital - and that she was not left alone until I arrived. They even made sure when she got back at midnight that she had a sandwich and a hot drink before putting her to bed. I have absolute confidence whilst Mum is in Broad Oak that she is cared for, supported and safe.
Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing HomeThank you so much for sharing this heartfelt review. We're truly honoured to be part of your mum's journey and grateful to know she feels at home here at Broad Oak Manor. Our team is dedicated to every resident's well-being and it's incredibly rewarding to hear that you feel at peace knowing she's safe and supported. Your kind words mean the world to us and we'll continue to do everything possible to ensure she's comfortable, happy and well cared for. Thank you for being part of our Broad Oak family.
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Review of

Broad Oak Manor Nursing Home

from J P (Ex Family Member) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care delivered by all. Nothing was ever too much and constant contact meant I didn't need to worry. Staff were simply amazing, showing empathy throughout a nursing home experience. Activities in abundance with volunteers coming in. Garden open days to show Hertford in bloom coupled with
charity events, garden parties you couldn't asked for more. Well done Broad Oak Manor for all that you do, you really do make a difference. Thank you.
Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing HomeThank you so much for your kind words! We're thrilled to hear that you had such a positive experience at Broad Oak Manor. Our team takes pride in providing compassionate care and creating a vibrant community, so it's great to know you enjoyed the activities and events. Your feedback means the world to us. Thank you again for your support!
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Review of

Broad Oak Manor Nursing Home

from N B (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and her dog Ollie moved into Broad Oak Manor assisted living in February 2023, after her diagnosis with Alzheimer's Disease, knowing that she will need more support in the future. The owner, was more than happy to accommodate both Mum and Ollie and we were granted permission to put a fence up
for Ollie, so he was able to go for a wee at night in her back garden. Ollie was able to attend all the activities with Mum at the barn and was much loved by the staff.
Lovely Ollie has since passed, and I cannot thank all the staff enough for their support for Mum, at this very difficult time for her. Not only the staff, but the residents are so lovely there; real community support network!
I am so rest assured that my lovely mum is being supported and cared for by such lovely people, and gives me real peace of mind.
Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing HomeThank you so much for your heartfelt review. We're truly sorry for the loss of lovely Ollie, who brought such joy to your mum and all of us here at Broad Oak Manor. It was our pleasure to accommodate both of them and to see Ollie participate in the activities alongside your mum. Our team deeply values the opportunity to care for your mum, especially during these challenging times. We are grateful for your kind words about our community, and it means so much to know that you feel peace of mind with her being here.
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Review of

Broad Oak Manor Nursing Home

from Anton M (Granddaughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited for the day while they were throwing a summer party for the residents. There is such a kind and warm atmosphere. Everyone is friends with one another and always smiling. And the grounds are stunning! Beautiful place to live.
Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing HomeThank you for your kind review! We're so glad you experienced the warm and friendly atmosphere during our summer party. It's wonderful to hear that you enjoyed the beautiful surroundings as well.
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Review of

Broad Oak Manor Nursing Home

from Charlotte V (Granddaughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a pleasant surprise! Came to visit my nan and the summer party was in full swing. It's so nice to see a happy community, lots of smiling faces and lovely interactions. Staff are welcoming, offered us food and drink and even an ice cream! Nice background music. So beautiful knowing my nan is in
a supportive, friendly place, thank you so much! Great organised party.
Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing HomeThank you for your lovely review! We're thrilled you enjoyed the summer party and felt the warm, welcoming atmosphere. It's great to hear your nan is happy and supported here. We appreciate your kind words and look forward to seeing you at future events!
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Review of

Broad Oak Manor Nursing Home

from Anthony S (Friend of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A dear friend of mine has been living at Broad Oak Manor Nursing Home for about four months. Every time we visit, the staff are so friendly. We have seen residents painting, doing pilates, playing bingo and sometimes just sitting in the gardens in the sunshine. All the residents look so happy and more
importantly, my friend is very happy, well cared for and always has lots to talk about when I visit.
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Frequently Asked Questions about L Adams and J Adams

Costs for care homes owned by L Adams and J Adams

Average costs per week for care homes owned by L Adams and J Adams by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by L Adams and J Adams, based on 1 out of 1 settings.
Type of Care Provided Average Weekly Cost
Residential Care £2,074
Residential Dementia Care £2,074
Nursing Care £2,074
Nursing Dementia Care £2,074
All Care Types £2,074
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does L Adams and J Adams own?

L Adams and J Adams own 1 Care Home.

Which L Adams and J Adams Care Homes have the highest review score?

Broad Oak Manor Nursing Home has the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact L Adams and J Adams to verify any information. View our terms and conditions.