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Care Homes Owned by L Adams and J Adams in Hertfordshire

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L Adams and J Adams Locations in Hertfordshire (2)

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2 Care Homes and Extra Care Housing owned by L Adams and J Adams in Hertfordshire

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Broad Oak Manor Nursing Home
Broad Oak End, Bramfield Road, Hertford SG14 2JA
9.534 Reviews
L Adams and J Adams
Broad Oak Manor Nursing Home
"This was Mum's first time in respite care and she was very apprehensive, as were all the family. However she was made welcome and treated..."Read all 34 reviews

from £2,325 / week23 Rooms

Location Type: Care Home

With over 30 years’ experience, Broad Oak Manor has a reputation for excellence in providing complex Nursing care to the elderly. With a proven track record for working as a team with individuals and... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • Dementia Nursing Care

L Adams and J Adams Reviews in Hertfordshire (34)

9.5

L Adams and J Adams has a Group Review Score of 9.5 (9.529) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to L Adams and J Adams must have a Review Score.

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Showing 34 reviews matching selected criteria
Review of Broad Oak Manor Nursing Home from Jane S (Friend of Resident) published on 30 July 2026 Submitted via Postal Card•
Overall Experience
I have been visiting my friend here for the past 1 1/2 years and always found staff to be very approachable, caring and professional.

Reception area (first point of call) staff excellent always making visitors welcome.

↩Reply from Charlotte Whay, Clinical Deputy Manager at Broad Oak Manor Nursing Home
Thank you for taking the time to share your experience of visiting Broad Oak Manor.

We are delighted to hear that, over the past 18 months, you have consistently found our team to be approachable, caring and professional. Consistency is something we work hard to achieve, so it is wonderful to know...  

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Review of Broad Oak Manor Nursing Home from Eileen R (Wife of Resident) published on 30 July 2026 Submitted via Postal Card•
Overall Experience

Keith look after very well.

↩Reply from Charlotte Whay, Clinical Deputy Manager at Broad Oak Manor Nursing Home
Thank you for taking the time to leave your kind review.

We are delighted to hear that Keith has been so well looked after during his time with us. Our team is committed to providing compassionate, person-centred care that supports each resident's individual needs while promoting dignity, comfort...  

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Review of Broad Oak Manor Nursing Home from A H (Daughter of Resident) published on 30 July 2026 Submitted via Postal Card•
Overall Experience

This was Mum's first time in respite care and she was very apprehensive, as were all the family. However she was made welcome and treated with dignity and respect. All the staff were caring and cheerful. The facilities and rooms/gardens were beautiful. Mum was very well cared for and enjoyed her 'holiday'. Thank you all.

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home
Thank you so much for taking the time to leave such a wonderful review.

We understand that choosing respite care for the first time can feel daunting, both for the person staying with us and for their family, so we are delighted that we were able to make your mum feel welcome, safe and well cared...  

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Review of Broad Oak Manor Nursing Home from A R (Granddaughter of Resident) published on 20 July 2026 Submitted via Postal Card•
Overall Experience

I have been impressed with all the staff's friendly attitude. it is clear that all the staff care for and are interested in each of the residents.

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home

Thank you for taking the time to leave such a lovely review. We are delighted to hear that you have been impressed by the friendly attitude of our team.

Providing kind, compassionate, and person-centred care is at the heart of everything we do, and it means a great deal to know that this is...  

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Review of Broad Oak Manor Nursing Home from J H (Daughter-in-law of Resident) published on 15 July 2026 Submitted via Postal Card•
Overall Experience

I was present when a patient pood herself the stench was awful. We left came back an hour later and it still stank. My mother in laws hearing aid repeated has not had her hearing aid put in. 3rd not worn or put on for her. The table I am sitting at is filthy. The coffee seen in reception is dirty crumbs everywhere. Generally it does not smell pleasant when you walk in the building.

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home

Thank you for taking the time to share your feedback. We are sorry to hear that your recent visit did not meet your expectations.

We take concerns about cleanliness, odours, dignity, and personal care very seriously. Care environments can occasionally be affected by unexpected incidents, but...  

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Review of Broad Oak Manor Nursing Home from J M (Friend of Resident) published on 15 July 2026 Submitted via Postal Card•
Overall Experience
Very friendly staff.
Residents well looked after.

Activities good for residents to socialise.

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home
Thank you for taking the time to leave us a review.
We are delighted to hear that you have found our team to be friendly and that you feel our residents are well cared for. Providing compassionate, person-centred care in a warm and welcoming environment is at the heart of everything we do.

It is...  

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Review of Broad Oak Manor Nursing Home from Zoe R (Wife of Resident) published on 15 July 2026 Submitted via Website•
Overall Experience
I would like to express my sincere gratitude for the exceptional care my husband receives. From the moment he arrived, he has been treated with kindness, dignity, compassion and genuine respect by every member of staff.
The standard of care is outstanding. The team provides truly person-centred, holistic care, taking the time to understand his individual needs and ensuring his physical, emotional, and mental wellbeing are all supported. Their professionalism, dedication, and attention to detail have given our family complete confidence that he is receiving the highest standard of care.
The staff are always approachable, caring, and supportive, and communication with our family has been excellent. It is reassuring to know that my husband is in such safe and capable hands.

I cannot thank the entire team enough for their unwavering commitment and compassion. Their kindness and professionalism have made a significant difference to both my husband and our family. Thank you

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home
Thank you so much for taking the time to leave such a thoughtful review.

Your kind words mean a great deal to our entire team. We are delighted to hear that you feel your husband is receiving the compassionate, dignified and person-centred care that he deserves. Building meaningful relationships...  

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Review of Broad Oak Manor Nursing Home from C S (Daughter of Resident) published on 6 July 2026 Submitted via Website•
Overall Experience
Our Mum was living in the assisted-living complex at Broadoak where she had been since 2021. In the summer of 2025 her needs exceeded what could be provided in her home and so she became resident of the care home.
The transition was exceptionally smooth and professional. The care at Broadoak is absolutely fantastic. Regular team members who really care about all of the residents. The food is fantastic as all the activities. Our Mum has completely flourished in the environment.
The medical care is excellent and there is an association with a local GP practice which ensures that the same GP comes out each week.

We wouldn't trust anyone else with the care of our Mum.

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home
Thank you so much for your lovely review and for your continued support of Broad Oak Manor.

It has been a privilege to support your mum throughout her journey with us, from Assisted Living through to the Nursing Home. We know that moving into a higher level of care can be a difficult decision for...  

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Review of Broad Oak Manor Nursing Home from Kim B (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card•
Overall Experience

My Dad Richard is a Resident here at broad oak and so very happy with his care it is excellent and cannot express how greatful I am for all you do for him.

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home
Dear Kim,
Thank you so much for taking the time to leave such a lovely review.

We are delighted to hear that Richard is so happy at Broad Oak Manor and that you feel confident in the care and support he receives. Your kind words mean a great deal to our entire team, who work hard every day to...  

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Review of Broad Oak Manor Nursing Home from E M (Daughter-in-law of Resident) published on 14 January 2026 Submitted via Website•
Overall Experience

We are really happy with the care at Broad oak. Plenty of activities and it's the whole team that have created a safe space for my father in law to be. The care, the food all excellent. Special mention to Peter the driver who always takes time to get to know residents. It's a difficult decision looking for the right care home for loved ones and I think we have found the perfect place n Broadoak

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home
Thank you so much for taking the time to leave such a kind and thoughtful review. We are delighted to hear how happy you are with the care your father-in-law is receiving at Broad Oak.

Creating a safe, welcoming environment where residents feel valued and supported is at the heart of what we do,...  

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Review of Broad Oak Manor Nursing Home from Andrew B (Son of Resident) published on 25 November 2025 Submitted via Website•
Overall Experience

We're very happy with the care my mother has received at the Nursing Home at Broad Oak. The staff are all friendly and very patient, and have helped my mother to settle i in the 3 weeks since she arrived.

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home
Thank you so much for taking the time to share your kind feedback. Were delighted to hear that your mother has settled in well over the past three weeks and that youve been happy with the care she has received.

Our team works hard to provide a warm, patient, and supportive environment for every...  

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Review of Broad Oak Manor Nursing Home from Rupert S (Son of Resident) published on 14 November 2025 Submitted via Website•
Overall Experience

The team at Broad Oak Manor have been very helpful from the very start. My mother had to move to a new care home at very short notice in early October, and all the handling for her arrival and settling in went very smoothly. My brothers and I know mum is in good hands and we are very happy.

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home

Thank you so much for your kind words. Were delighted to hear that your mothers move went smoothly and that she has settled in well. Our team always strives to make transitions as comfortable and stress-free as possible, and its wonderful to know that you and your family feel confident and happy...  

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Review of Broad Oak Manor Nursing Home from J G (Partner of Resident) published on 14 November 2025 Submitted via Website•
Overall Experience
Great staff
Excellent activities - regular shopping trips plus interesting visits - super organisation with fab driver and accompanying staff.
Excellent place to be - apart from the food. The food is of very variable quality and this needs to be addressed. If food was better would be 5*
Majority of staff always cheerful and very caring

The "Barn" facility a real asset

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home

Thank you so much for taking the time to leave your detailed feedback. Were delighted to hear that youve enjoyed our activities, shopping trips, and visits, and that you find our staff cheerful, caring, and well-organised. Were also glad that our Barn facility has been such a positive part of your...  

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Review of Broad Oak Manor Nursing Home from S N (Stepdaughter of Resident) published on 3 April 2025 Submitted via Postal Card•
Overall Experience

Overall we have been really pleased with the care + support given over the last 3 years.

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Review of Broad Oak Manor Nursing Home from Linda W (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card•
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Amazing level of care by dedicated and professional carers.

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Review of Broad Oak Manor Nursing Home from M M (Friend of Resident) published on 31 January 2025 Submitted via Postal Card•
Overall Experience
The staff are helpful and considerate.
The residents are treated with compassion and keep their dignity.

It is not the same as living at home but comes close for residents who can't manage by themselves.

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Review of Broad Oak Manor Nursing Home from J M (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card•
Overall Experience

All ratings are made from personal experience only as I get little or no feedback from my mother.

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Review of Broad Oak Manor Nursing Home from C K (Friend of Resident) published on 2 January 2025 Submitted via Website•
Overall Experience
My friend is so very happy and settled at Broad Oak Manor Nursing Home. The staff all work to provide a real community spirit.
I have known the nursing home through my friend these past five years and I must say how impressive it is.
All the staff are so lovely and caring. Always friendly and offering you a smile.
The home itself is beautifully clean and the staff work hard to keep it looking lovely.

I have had experience through friends of several nursing homes and Broad Oak Manor stands out above all the rest.

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Review of Broad Oak Manor Nursing Home from J B (Son of Resident) published on 10 December 2024 Submitted via Postal Card•
Overall Experience

Dad is, generally, comfortable and well fed. He does not join in many activities but seems to enjoy chair exercises and has been on one excursion.

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Review of Broad Oak Manor Nursing Home from Marian L (Wife of Resident) published on 6 December 2024 Submitted via Postal Card•
Overall Experience

My husband has been very well looked after. He is happy and has made friends, he also goes to the things arranged to amuse them and help them to stay well. The staff are lovely, kind and caring and all very nice.

↩Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home

Thank you for your kind works. I am pleased to hear that your husband is happy and has made friends at Broad Oak Manor.

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