Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Pembroke Lodge

stars
stars 12 July 2018
My brother is receiving excellent care at Pembroke Lodge, the staff have been very patient with him and have encouraged him to take part in a few regular activities, i.e. gardening at a farm every Monday. He has also been out on a few day trips, they also try to encourage him to interact with the
other residents. The service has been excellent, I know my brother feels safe and secure there.
Review from R P (Brother of Resident/Service User)