Submit a Review for Saffron Gardens Care Home
Saffron Gardens, Prospect Place, Whitehall, Bristol, BS5 9FF
View Full Details of Saffron Gardens Care HomeLatest Reviews for Saffron Gardens Care Home
17 September 2025
Excellent care home, friendly and supportive care provided to both resident and their family. Exceptional care has been provided to my husband, most go above and beyond to ensure his comfort and well being, this homes environment is especially welcoming, clean and bright and inviting. I have peace of mind that my husband is receiving the best possible care.
17 September 2025
The only drawback I have with Saffron Gardens is that when I phone to speak to my mum, its very difficult ie the phone is rarely answered. This could be due to being short staffed. In general my overall experience is that management/staff are very helpful and caring towards their residents. I could not wish for a better place for mum.
17 September 2025
My mother is a resident on Birch and has been here for 1 year. Very happy with the staff and support she receives. Activities seem to be not as frequent as they used to be.
10 September 2025
The staff are very helpful and will respond to any requests. The communication I find is important making sure I am up to date with my mother's health and condition.
08 September 2025
Hazel unit, looks after our friend , who is a resident here. They look after him with great care and service to his needs are amazing. He's not the easiest of residents but they handle him brilliantly. The care and facilities are clean and tidy. The staff are fantastic.
08 September 2025
My friend moved here in April 2025 and since then we have found the saffron gardens to be amazing! Staff on Hazel unit go above and beyond for their residents all the time, always have time to sit and chat with residents. The food and drinks always look of high quality. Staff always make time for family and friends of the residents. If you have any queries the manager will always make time for you.
01 September 2025
Dad has been here for quite a while, he was in hospital for a long time and become aggressive, I was anxious about him settling at first here, I could not have been more wrong. The staff one absolutely fantastic and brought dad out of his shell, he is loved like he is family I can not find any fault, when I ask dad his views he says "brilliant" "adequate".
05 August 2025
My Mother was in this care home and now my Aunt (her sister ) is with them . Aster Unit for both of them . They both had and have dementia . The care they give all there residents is outstanding. The love and care they give to them all as individuals is second to none ! Also so many activities to kerp them stimulatated and wonderful food .
29 July 2025
I noted a vast improvement with various things during my recent visit. Overall cleanliness/appearance/freshness of communal walkways & bedrooms improved. Senior staff making an effort to introduce themselves to family members & openly showing a genuine interest in resident wellbeing. I was advised they were possibly going to get my relative out of bed which i dont think has happened in past 12 months which is excellent news. Improved attention/care is being shown to individuals needs. Nice to see the younger staff members happily interacting with residents. A definate improvement all round with encouraging signs for the future. whoever is putting changes in place please continue with your good work as this gives me every confidence my relative is being truely cared for. Thank you.
15 July 2024
Absolutely fantastic nursing home. The care and compassion my late father was shown was amazing. They went above and beyond to ensure he was happy, safe and comfortable and for that I will be forever grateful. Nothing was too much trouble and we were made to feel extremely welcomed at any time of the day or night. I would highly recommend this nursing home and give it 10/10.
05 April 2024
My nan has been here for over 2 years she is on Aster Unit. She receives the best care. She is happy here and it’s always very welcoming when I come to visit her. A special thanks to the unit manager and her team for all of the support and care they give to my nan, I couldn’t ask for a better place for her.
05 April 2024
My grandmother resides on Aster Unit and has been here for close to 3 years. She is happy and very content here and I couldn’t be more pleased with the care and support that she receives. I visit weekly and it’s always a pleasure when I visit and I always receive the warmest welcome from all of the staff. There is never a dull moment on Aster as the staff always have a range of activities going on or music playing, movie evenings and lots of laughter. It’s simply a wonderful atmosphere on Aster and the staff make it their priority to make sure all residents join in. I would like to give a very special thanks to the unit manager and her team for all of the support and care they give to my grandmother, I couldn’t be happier with the service they provide.
18 March 2024
All the staff are very patient and caring and there’s a lovely atmosphere when you visit. The staff are always arranging activities for the residents to stimulate them and stop them getting bored. When I leave I always feel my loved one is in safe hands and will be well looked after.
07 March 2024
My brother-in-law has been cared for in Hazel Court, Saffron Gardens. The staff were experienced and caring, coaxing him to eat and drink and being very attentive to his care and personal needs. They worked closely with the GP and communicated well with me. The head chef there cooks everything from scratch, an amazing effort. He really benefited from spending his last few months with their care and support. He was much happier.
20 February 2024
Thank you to all the team in Orchard Court for providing great care to my mother-in-law until her final days. Your hard work and dedication meant the world to our family during the hardest time of our lives and we cannot thank you enough. You all went above and beyond to ensure that we as a family were comfortable and supported throughout the process. Keep up the good work and high standards.
18 October 2022
The carers do their best, with the amount of staff they have. They are run off their feet. It is not possible to care for people the way they should be, with the management refusing to see that there is a problem. The management is very good at avoiding answering questions and is dismissive of concerns until they are pushed for answers. Very good at blaming someone else, and sweeping things under the carpet. Can't wait to get my Dad out of there. Management taking medical decisions into their hands is not on.
18 April 2022
My partner was moved to Saffron Gardens, more specifically Orchard Court Dementia Unit, in December 2021. She has just died after an ambulance was called last weekend. I just wanted to talk to someone in a supervisory/management role and got nowhere with the person who took the message. I tried again to arrange to collect her clothes and photos. The second person was so cold and unfeeling, I don't know why she works in care. The supervisors and two of the nurses are nice to talk to. One or two of the care staff are good to talk to and care about both residents and family. The rest just do not care and go through the motions. I would never recommend this place until they train their staff to an acceptable standard and recruit people for whom it is marginally more engaging a job than flipping burgers.
Latest Reviews for Saffron Gardens Care Home
17 September 2025
Excellent care home, friendly and supportive care provided to both resident and their family. Exceptional care has been provided to my husband, most go above and beyond to ensure his comfort and well being, this homes environment is especially welcoming, clean and bright and inviting. I have peace of mind that my husband is receiving the best possible care.
17 September 2025
The only drawback I have with Saffron Gardens is that when I phone to speak to my mum, its very difficult ie the phone is rarely answered. This could be due to being short staffed. In general my overall experience is that management/staff are very helpful and caring towards their residents. I could not wish for a better place for mum.
17 September 2025
My mother is a resident on Birch and has been here for 1 year. Very happy with the staff and support she receives. Activities seem to be not as frequent as they used to be.
10 September 2025
The staff are very helpful and will respond to any requests. The communication I find is important making sure I am up to date with my mother's health and condition.
08 September 2025
Hazel unit, looks after our friend , who is a resident here. They look after him with great care and service to his needs are amazing. He's not the easiest of residents but they handle him brilliantly. The care and facilities are clean and tidy. The staff are fantastic.
08 September 2025
My friend moved here in April 2025 and since then we have found the saffron gardens to be amazing! Staff on Hazel unit go above and beyond for their residents all the time, always have time to sit and chat with residents. The food and drinks always look of high quality. Staff always make time for family and friends of the residents. If you have any queries the manager will always make time for you.
01 September 2025
Dad has been here for quite a while, he was in hospital for a long time and become aggressive, I was anxious about him settling at first here, I could not have been more wrong. The staff one absolutely fantastic and brought dad out of his shell, he is loved like he is family I can not find any fault, when I ask dad his views he says "brilliant" "adequate".
05 August 2025
My Mother was in this care home and now my Aunt (her sister ) is with them . Aster Unit for both of them . They both had and have dementia . The care they give all there residents is outstanding. The love and care they give to them all as individuals is second to none ! Also so many activities to kerp them stimulatated and wonderful food .
29 July 2025
I noted a vast improvement with various things during my recent visit. Overall cleanliness/appearance/freshness of communal walkways & bedrooms improved. Senior staff making an effort to introduce themselves to family members & openly showing a genuine interest in resident wellbeing. I was advised they were possibly going to get my relative out of bed which i dont think has happened in past 12 months which is excellent news. Improved attention/care is being shown to individuals needs. Nice to see the younger staff members happily interacting with residents. A definate improvement all round with encouraging signs for the future. whoever is putting changes in place please continue with your good work as this gives me every confidence my relative is being truely cared for. Thank you.
15 July 2024
Absolutely fantastic nursing home. The care and compassion my late father was shown was amazing. They went above and beyond to ensure he was happy, safe and comfortable and for that I will be forever grateful. Nothing was too much trouble and we were made to feel extremely welcomed at any time of the day or night. I would highly recommend this nursing home and give it 10/10.
05 April 2024
My nan has been here for over 2 years she is on Aster Unit. She receives the best care. She is happy here and it’s always very welcoming when I come to visit her. A special thanks to the unit manager and her team for all of the support and care they give to my nan, I couldn’t ask for a better place for her.
05 April 2024
My grandmother resides on Aster Unit and has been here for close to 3 years. She is happy and very content here and I couldn’t be more pleased with the care and support that she receives. I visit weekly and it’s always a pleasure when I visit and I always receive the warmest welcome from all of the staff. There is never a dull moment on Aster as the staff always have a range of activities going on or music playing, movie evenings and lots of laughter. It’s simply a wonderful atmosphere on Aster and the staff make it their priority to make sure all residents join in. I would like to give a very special thanks to the unit manager and her team for all of the support and care they give to my grandmother, I couldn’t be happier with the service they provide.
18 March 2024
All the staff are very patient and caring and there’s a lovely atmosphere when you visit. The staff are always arranging activities for the residents to stimulate them and stop them getting bored. When I leave I always feel my loved one is in safe hands and will be well looked after.
07 March 2024
My brother-in-law has been cared for in Hazel Court, Saffron Gardens. The staff were experienced and caring, coaxing him to eat and drink and being very attentive to his care and personal needs. They worked closely with the GP and communicated well with me. The head chef there cooks everything from scratch, an amazing effort. He really benefited from spending his last few months with their care and support. He was much happier.
20 February 2024
Thank you to all the team in Orchard Court for providing great care to my mother-in-law until her final days. Your hard work and dedication meant the world to our family during the hardest time of our lives and we cannot thank you enough. You all went above and beyond to ensure that we as a family were comfortable and supported throughout the process. Keep up the good work and high standards.
18 October 2022
The carers do their best, with the amount of staff they have. They are run off their feet. It is not possible to care for people the way they should be, with the management refusing to see that there is a problem. The management is very good at avoiding answering questions and is dismissive of concerns until they are pushed for answers. Very good at blaming someone else, and sweeping things under the carpet. Can't wait to get my Dad out of there. Management taking medical decisions into their hands is not on.
18 April 2022
My partner was moved to Saffron Gardens, more specifically Orchard Court Dementia Unit, in December 2021. She has just died after an ambulance was called last weekend. I just wanted to talk to someone in a supervisory/management role and got nowhere with the person who took the message. I tried again to arrange to collect her clothes and photos. The second person was so cold and unfeeling, I don't know why she works in care. The supervisors and two of the nurses are nice to talk to. One or two of the care staff are good to talk to and care about both residents and family. The rest just do not care and go through the motions. I would never recommend this place until they train their staff to an acceptable standard and recruit people for whom it is marginally more engaging a job than flipping burgers.