Saffron Gardens Care Home

Saffron Gardens, Prospect Place, Whitehall, Bristol BS5 9FF
Review Us
9.8 17 Reviews
  • Saffron Gardens Care Home, Bristol
Situated in bustling Whitehall in Bristol, Saffron Gardens is a 70-bed care home offering 24/7 nursing care for older people with specific needs, including dementia.

Each of the five care home courts at Saffron Gardens are centred around their own beautiful gardens and have homely open-plan kitchens with comfortable seating areas. The courts and each room look onto private, secure courtyard gardens with plenty of areas to sit.

Saffron Gardens is proud to have a dedicated and passionate team, ensuring a consistent and caring environment. Carers are fully trained and qualified, and engage in continuous training and development, with proven expertise in dementia-specific care. They are highly experienced in supporting older individuals who may be frail, have a learning disability, or face long-term illnesses.

In addition to the core care and nursing team, Saffron Gardens has a team of homemakers who provide one-on-one social interaction, group activities, and entertainment. They also organise trips to various locations and welcome community groups into the home.
Show Saffron Gardens Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Dementia Care: £1487 – £1487

These prices are only a guideline, please contact Saffron Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Samantha Lloyd (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Parking

  • Free onsite parking

Saffron Gardens Care Home Reviews (17)

9.8

Saffron Gardens Care Home has a Review Score of 9.8 (9.799) out of 10, based on 15 reviews in the last 2 years.
Over all time Saffron Gardens Care Home has 17 reviews.

Overall Experience
  • 14
  • 1
  • 0
  • 1
  • 1
Date Published
  • 17
  • 9
  • 9
  • 15
  • 2
Reviewer Connection to Saffron Gardens Care Home
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 17, showing 1-17
Review from Sharon W (Wife of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, friendly and supportive care provided to both resident and their family. Exceptional care has been provided to my husband, most go above and beyond to ensure his comfort and well being, this homes environment is especially welcoming, clean and bright and inviting. I have peace of
mind that my husband is receiving the best possible care.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home

Thank you so much for your heartfelt review. Were truly grateful for your kind words and are delighted to hear that you feel your husband is receiving exceptional care at Saffron Gardens.It means a great deal to us that youve found the environment welcoming, clean, and inviting, and that our team has helped give you peace of mind. We always strive to go above and beyond to ensure every residents comfort and wellbeing, and its wonderful to know that this has made a difference for your husband and your family.Thank you again for your support and trust.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R R (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only drawback I have with Saffron Gardens is that when I phone to speak to my mum, its very difficult ie the phone is rarely answered. This could be due to being short staffed. In general my overall experience is that management/staff are very helpful and caring towards their residents. I could
not wish for a better place for mum.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home

Thank you so much for your kind words and for sharing your experience. We're truly grateful that you feel Saffron Gardens is a great place for your mum, and it's lovely to hear that our staff and management have made a positive impression.We're sorry to hear that you've had difficulty getting through by phone. We understand how important it is to stay connected with loved ones, and we're currently looking into ways to improve our phone accessibility. Staffing levels can occasionally impact response times, however I can ensure we always work within safe staffing levels but we're committed to ensuring families can reach us more easily.Your feedback is very much appreciated and helps us continue to improve the service we provide.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a resident on Birch and has been here for 1 year.
Very happy with the staff and support she receives.
Activities seem to be not as frequent as they used to be.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home

Thank you so much for taking the time to share your feedback. We're delighted to hear that your mother has been happy at Saffron Gardens and that you've found the staff and support to be positive over the past year.We appreciate your comments regarding activities. We're currently reviewing our activity schedule to ensure it remains engaging and frequent for all residents, including those on Birch. Your feedback is invaluable in helping us improve, and we'll be sure to take it into account as we plan future events and sessions.If you'd like to discuss any ideas or suggestions further, please don't hesitate to get in touch with me.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P P (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and will respond to any requests. The communication I find is important making sure I am up to date with my mother's health and condition.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home

Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you feel supported by our team and that communication around your mother's health has been clear and consistent. Keeping families informed and involved is incredibly important to us, and it's lovely to know that this has made a positive difference for you. We'll be sure to share your comments with the stafftheyll be delighted to hear them!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brett R (Friend of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazel unit, looks after our friend , who is a resident here. They look after him with great care and service to his needs are amazing. He's not the easiest of residents but they handle him brilliantly. The care and facilities are clean and tidy. The staff are fantastic.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home

Thank you so much for your kind words and thoughtful feedback about the care provided on Hazel Unit. Were truly grateful that youve taken the time to share your experience.It means a great deal to our team to hear that your friend is being looked after with such care and attention. We understand that every resident has unique needs and challenges, and were proud of the way our staff respond with compassion, patience, and professionalism.Your comments about the cleanliness of our facilities and the dedication of our team are very much appreciated. Ill be sure to pass your praise on to the Hazel Unit staff it will mean a lot to them.Thank you again for your support.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Z C (Next of Kin) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved here in April 2025 and since then we have found the saffron gardens to be amazing! Staff on Hazel unit go above and beyond for their residents all the time, always have time to sit and chat with residents. The food and drinks always look of high quality. Staff always make time for family
and friends of the residents. If you have any queries the manager will always make time for you.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home

Thank you so much for your thoughtful and uplifting feedback about Saffron Gardens and the Hazel unit. Were absolutely delighted to hear that your friend has settled in well and that youve had such a positive experience since April.Our team works hard to create a welcoming, compassionate, and high-quality environment for all our residents and their loved ones, so its incredibly rewarding to hear that this has been your experience. Ill be sure to pass on your kind words to the staff on Hazel unittheyll be thrilled to know their efforts are appreciated.If theres ever anything more we can do to support your friend or your visits, please dont hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for quite a while, he was in hospital for a long time and become aggressive, I was anxious about him settling at first here, I could not have been more wrong. The staff one absolutely fantastic and brought dad out of his shell, he is loved like he is family I can not find any fault,
when I ask dad his views he says "brilliant" "adequate".
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home

Thank you so much for your kind and heartfelt words. We're truly touched to hear how well your dad has settled in at Saffron Gardens, especially after such a difficult time in hospital. It means the world to us that he feels safe, cared for, and part of our family here.Your feedback is a wonderful reflection of the dedication and compassion our team brings to their work every day. Hearing that your dad describes his experience as "brilliant" and "adequate" is a quiet but powerful compliment-and we're so glad he feels at home.Thank you again for your trust and support. We're honoured to be part of your dad's journey and will continue doing all we can to make his time with us as fulfilling and joyful as possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Niece of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was in this care home and now my Aunt (her sister ) is with them . Aster Unit for both of them . They both had and have dementia . The care they give all there residents is outstanding. The love and care they give to them all as individuals is second to none ! Also so many activities to kerp
them stimulatated and wonderful food .
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home

Thank you for your lovely review we will continue to provide high quality care for anyone that comes to stay with us here at Saffron Gardens

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from De A (Niece of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I noted a vast improvement with various things during my recent visit. Overall cleanliness/appearance/freshness of communal walkways & bedrooms improved. Senior staff making an effort to introduce themselves to family members & openly showing a genuine interest in resident wellbeing. I was advised
they were possibly going to get my relative out of bed which i dont think has happened in past 12 months which is excellent news. Improved attention/care is being shown to individuals needs. Nice to see the younger staff members happily interacting with residents. A definate improvement all round with encouraging signs for the future. whoever is putting changes in place please continue with your good work as this gives me every confidence my relative is being truely cared for. Thank you.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home

Hi, thank you for your positive feedback we will continue with making improvements to ensure each resident has the best quality of care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie H (Daughter of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic nursing home. The care and compassion my late father was shown was amazing. They went above and beyond to ensure he was happy, safe and comfortable and for that I will be forever grateful. Nothing was too much trouble and we were made to feel extremely welcomed at any time of the
day or night. I would highly recommend this nursing home and give it 10/10.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Z R (Great-grandson of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been here for over 2 years she is on Aster Unit. She receives the best care. She is happy here and it’s always very welcoming when I come to visit her. A special thanks to the unit manager and her team for all of the support and care they give to my nan, I couldn’t ask for a better place
for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K R (Granddaughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother resides on Aster Unit and has been here for close to 3 years. She is happy and very content here and I couldn’t be more pleased with the care and support that she receives. I visit weekly and it’s always a pleasure when I visit and I always receive the warmest welcome from all of the
staff. There is never a dull moment on Aster as the staff always have a range of activities going on or music playing, movie evenings and lots of laughter. It’s simply a wonderful atmosphere on Aster and the staff make it their priority to make sure all residents join in. I would like to give a very special thanks to the unit manager and her team for all of the support and care they give to my grandmother, I couldn’t be happier with the service they provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D M (Brother of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very patient and caring and there’s a lovely atmosphere when you visit. The staff are always arranging activities for the residents to stimulate them and stop them getting bored. When I leave I always feel my loved one is in safe hands and will be well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah E (Sister-in-law of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law has been cared for in Hazel Court, Saffron Gardens. The staff were experienced and caring, coaxing him to eat and drink and being very attentive to his care and personal needs. They worked closely with the GP and communicated well with me. The head chef there cooks everything from
scratch, an amazing effort. He really benefited from spending his last few months with their care and support. He was much happier.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Son-in-law of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the team in Orchard Court for providing great care to my mother-in-law until her final days. Your hard work and dedication meant the world to our family during the hardest time of our lives and we cannot thank you enough. You all went above and beyond to ensure that we as a family were
comfortable and supported throughout the process. Keep up the good work and high standards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol T (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The carers do their best, with the amount of staff they have. They are run off their feet. It is not possible to care for people the way they should be, with the management refusing to see that there is a problem. The management is very good at avoiding answering questions and is dismissive of concerns
until they are pushed for answers. Very good at blaming someone else, and sweeping things under the carpet. Can't wait to get my Dad out of there. Management taking medical decisions into their hands is not on.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rob M (Partner of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My partner was moved to Saffron Gardens, more specifically Orchard Court Dementia Unit, in December 2021. She has just died after an ambulance was called last weekend. I just wanted to talk to someone in a supervisory/management role and got nowhere with the person who took the message. I tried again
to arrange to collect her clothes and photos. The second person was so cold and unfeeling, I don't know why she works in care.
The supervisors and two of the nurses are nice to talk to. One or two of the care staff are good to talk to and care about both residents and family. The rest just do not care and go through the motions. I would never recommend this place until they train their staff to an acceptable standard and recruit people for whom it is marginally more engaging a job than flipping burgers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Saffron Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Saffron Gardens Care Home is calculated as follows: ( (147 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 174 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Saffron Gardens Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Samantha

Samantha Lloyd

Job Title: Home Manager Joined: 2025

Sam joined Brunelcare on Monday and brings almost 30 years of experience in the care sector.


Born and raised in Bristol, she now lives nearby in Downend, making her local to the home.


Sam is passionate about delivering high-quality, person-centred care. Sam has previously worked at Brunelcare 24 years ago, working as a Health Care Assistant at Deerhurst Care Home, so this new role marks a return to familiar ground.


Outside of work, Sam has four children, six grandchildren, and a British Bulldog called Ralphy.

Frequently Asked Questions about Saffron Gardens Care Home

What types of Care is Saffron Gardens Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Saffron Gardens Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Saffron Gardens Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Saffron Gardens Care Home to the centre of Bristol?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saffron Gardens Care Home to verify any information. View our terms and conditions. Saffron Gardens Care Home has an Enhanced Service - more info.