Saffron Gardens Care Home

Saffron Gardens, Prospect Place, Whitehall, Bristol BS5 9FF
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9.8 23 Reviews
  • Saffron Gardens Care Home, Bristol
Situated in bustling Whitehall in Bristol, Saffron Gardens is a 70-bed care home offering 24/7 nursing care for older people with specific needs, including dementia.

Each of the five care home courts at Saffron Gardens are centred around their own beautiful gardens and have homely open-plan kitchens with comfortable seating areas. The courts and each room look onto private, secure courtyard gardens with plenty of areas to sit.

Saffron Gardens is proud to have a dedicated and passionate team, ensuring a consistent and caring environment. Carers are fully trained and qualified, and engage in continuous training and development, with proven expertise in dementia-specific care. They are highly experienced in supporting older individuals who may be frail, have a learning disability, or face long-term illnesses.

In addition to the core care and nursing team, Saffron Gardens has a team of homemakers who provide one-on-one social interaction, group activities, and entertainment. They also organise trips to various locations and welcome community groups into the home.
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Care Provided by Saffron Gardens Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Dementia Care: £1487 – £1487

These prices are only a guideline, please contact Saffron Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Samantha Lloyd (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Parking

  • Free onsite parking

Saffron Gardens Care Home Reviews (23)

9.8

Saffron Gardens Care Home has a Review Score of 9.8 (9.780) out of 10, based on 21 reviews in the last 2 years.
Over all time Saffron Gardens Care Home has 23 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Saffron Gardens Care Home
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Total of 23, showing 1-20
Review from V S (Wife of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, the care staff have been outstanding. The care for the residents by all the staff, from housekeeping, nurses, cooks and carers, is clearly shown in everything that they do on the Birch Unit.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your experience with the Birch Unit has been so positive. From day one, our team has been committed to…read more
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Review from Linda M (Wife of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always left Saffron with peace of mind that he is in a very warm, happy, caring home and that if anything happens, I am notified immediately. The carers & office staff are always so happy, cheerful and helpful. Everyone speaks to you and nothing it too much trouble.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your kind words. We're truly touched to hear that you always leave Saffron Gardens with peace of mind. Creating a warm, happy, and caring environment is at the heart of…read more
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Review from G D (Wife of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Saffron to be excellent, the staff are very kind and friendly, they have looked after my husband very well. He is very happy here. All very good.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your kind words. We're delighted to hear that your husband is happy at Saffron Gardens and that you've found our staff to be kind and friendly. It means a great deal to us to…read more
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Review from D P (Friend of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and tidy always. Food available all the time and good quality. Staff very caring and helpful. Staffing levels are stretched. Activities are good and the local churches etc are very welcoming.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you find Saffron Gardens clean, welcoming, and that our food and activities meet your expectations. Its…read more
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Review from S L (Son of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are excellent in the way they look after my mother. The only concerns I have is regarding the administration as we were chased for fees due from a dentist who carried out work which we paid to the care home but was not forwarded to dentist who was chasing. The last increase in the fees
were not passed on to my brother until after the arrears had built up over 12 months. He never received notice of increase.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you very much for your feedback.We are delighted to hear that you feel the care staff are excellent in the way they look after your mother. Your kind words mean a lot to the team and will be…read more
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Review from B W (Son of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been on Birch Unit for just over 12 months. All of the staff have been fantastic and have always gave mum amazing care. I would highly recommend Birch staff, absolutely brilliant.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
hank you so much for taking the time to share your experience of Birch Unit. We are delighted to hear that your mum has received fantastic care over the past 12 months and that our team has made such…read more
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Review from Sharon W (Wife of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, friendly and supportive care provided to both resident and their family. Exceptional care has been provided to my husband, most go above and beyond to ensure his comfort and well being, this homes environment is especially welcoming, clean and bright and inviting. I have peace of
mind that my husband is receiving the best possible care.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your heartfelt review. Were truly grateful for your kind words and are delighted to hear that you feel your husband is receiving exceptional care at Saffron Gardens.It means a…read more
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Review from R R (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only drawback I have with Saffron Gardens is that when I phone to speak to my mum, its very difficult ie the phone is rarely answered. This could be due to being short staffed. In general my overall experience is that management/staff are very helpful and caring towards their residents. I could
not wish for a better place for mum.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your kind words and for sharing your experience. We're truly grateful that you feel Saffron Gardens is a great place for your mum, and it's lovely to hear that our staff and…read more
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Review from C W (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a resident on Birch and has been here for 1 year.
Very happy with the staff and support she receives.
Activities seem to be not as frequent as they used to be.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for taking the time to share your feedback. We're delighted to hear that your mother has been happy at Saffron Gardens and that you've found the staff and support to be positive over…read more
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Review from P P (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and will respond to any requests. The communication I find is important making sure I am up to date with my mother's health and condition.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you feel supported by our team and that communication around your mother's health has been clear and…read more
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Review from Brett R (Friend of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazel unit, looks after our friend , who is a resident here. They look after him with great care and service to his needs are amazing. He's not the easiest of residents but they handle him brilliantly. The care and facilities are clean and tidy. The staff are fantastic.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your kind words and thoughtful feedback about the care provided on Hazel Unit. Were truly grateful that youve taken the time to share your experience.It means a great deal to our…read more
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Review from Z C (Next of Kin) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved here in April 2025 and since then we have found the saffron gardens to be amazing! Staff on Hazel unit go above and beyond for their residents all the time, always have time to sit and chat with residents. The food and drinks always look of high quality. Staff always make time for family
and friends of the residents. If you have any queries the manager will always make time for you.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your thoughtful and uplifting feedback about Saffron Gardens and the Hazel unit. Were absolutely delighted to hear that your friend has settled in well and that youve had such a…read more
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Review from M F (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for quite a while, he was in hospital for a long time and become aggressive, I was anxious about him settling at first here, I could not have been more wrong. The staff one absolutely fantastic and brought dad out of his shell, he is loved like he is family I can not find any fault,
when I ask dad his views he says "brilliant" "adequate".
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you so much for your kind and heartfelt words. We're truly touched to hear how well your dad has settled in at Saffron Gardens, especially after such a difficult time in hospital. It means the…read more
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Review from S W (Niece of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was in this care home and now my Aunt (her sister ) is with them . Aster Unit for both of them . They both had and have dementia . The care they give all there residents is outstanding. The love and care they give to them all as individuals is second to none ! Also so many activities to kerp
them stimulatated and wonderful food .
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Thank you for your lovely review we will continue to provide high quality care for anyone that comes to stay with us here at Saffron Gardens
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Review from De A (Niece of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I noted a vast improvement with various things during my recent visit. Overall cleanliness/appearance/freshness of communal walkways & bedrooms improved. Senior staff making an effort to introduce themselves to family members & openly showing a genuine interest in resident wellbeing. I was advised
they were possibly going to get my relative out of bed which i dont think has happened in past 12 months which is excellent news. Improved attention/care is being shown to individuals needs. Nice to see the younger staff members happily interacting with residents. A definate improvement all round with encouraging signs for the future. whoever is putting changes in place please continue with your good work as this gives me every confidence my relative is being truely cared for. Thank you.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Home
Hi, thank you for your positive feedback we will continue with making improvements to ensure each resident has the best quality of care.
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Review from Julie H (Daughter of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic nursing home. The care and compassion my late father was shown was amazing. They went above and beyond to ensure he was happy, safe and comfortable and for that I will be forever grateful. Nothing was too much trouble and we were made to feel extremely welcomed at any time of the
day or night. I would highly recommend this nursing home and give it 10/10.
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Review from Z R (Great-grandson of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been here for over 2 years she is on Aster Unit. She receives the best care. She is happy here and it’s always very welcoming when I come to visit her. A special thanks to the unit manager and her team for all of the support and care they give to my nan, I couldn’t ask for a better place
for her.
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Review from K R (Granddaughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother resides on Aster Unit and has been here for close to 3 years. She is happy and very content here and I couldn’t be more pleased with the care and support that she receives. I visit weekly and it’s always a pleasure when I visit and I always receive the warmest welcome from all of the
staff. There is never a dull moment on Aster as the staff always have a range of activities going on or music playing, movie evenings and lots of laughter. It’s simply a wonderful atmosphere on Aster and the staff make it their priority to make sure all residents join in. I would like to give a very special thanks to the unit manager and her team for all of the support and care they give to my grandmother, I couldn’t be happier with the service they provide.
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Review from D M (Brother of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very patient and caring and there’s a lovely atmosphere when you visit. The staff are always arranging activities for the residents to stimulate them and stop them getting bored. When I leave I always feel my loved one is in safe hands and will be well looked after.
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Review from Deborah E (Sister-in-law of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law has been cared for in Hazel Court, Saffron Gardens. The staff were experienced and caring, coaxing him to eat and drink and being very attentive to his care and personal needs. They worked closely with the GP and communicated well with me. The head chef there cooks everything from
scratch, an amazing effort. He really benefited from spending his last few months with their care and support. He was much happier.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Saffron Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Saffron Gardens Care Home is calculated as follows: ( (203 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 246 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Saffron Gardens Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Samantha

Samantha Lloyd

Job Title: Home Manager Joined: 2025

Sam joined Brunelcare on Monday and brings almost 30 years of experience in the care sector.


Born and raised in Bristol, she now lives nearby in Downend, making her local to the home.


Sam is passionate about delivering high-quality, person-centred care. Sam has previously worked at Brunelcare 24 years ago, working as a Health Care Assistant at Deerhurst Care Home, so this new role marks a return to familiar ground.


Outside of work, Sam has four children, six grandchildren, and a British Bulldog called Ralphy.

Frequently Asked Questions about Saffron Gardens Care Home

What types of Care is Saffron Gardens Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Saffron Gardens Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Saffron Gardens Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Saffron Gardens Care Home to the centre of Bristol?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saffron Gardens Care Home to verify any information. View our terms and conditions. Saffron Gardens Care Home has an Enhanced Service - more info.