Saffron Gardens Care Home

Saffron Gardens, Prospect Place, Whitehall, Bristol BS5 9FF
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9.8 24 Reviews
  • Saffron Gardens Care Home, Bristol
Situated in bustling Whitehall in Bristol, Saffron Gardens is a 70-bed care home offering 24/7 nursing care for older people with specific needs, including dementia.

Each of the five care home courts at Saffron Gardens are centred around their own beautiful gardens and have homely open-plan kitchens with comfortable seating areas. The courts and each room look onto private, secure courtyard gardens with plenty of areas to sit.

Saffron Gardens is proud to have a dedicated and passionate team, ensuring a consistent and caring environment. Carers are fully trained and qualified, and engage in continuous training and development, with proven expertise in dementia-specific care. They are highly experienced in supporting older individuals who may be frail, have a learning disability, or face long-term illnesses.

In addition to the core care and nursing team, Saffron Gardens has a team of homemakers who provide one-on-one social interaction, group activities, and entertainment. They also organise trips to various locations and welcome community groups into the home.
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Care Provided by Saffron Gardens Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Dementia Care: £1487 – £1487

These prices are only a guideline, please contact Saffron Gardens Care Home to find out the exact price for your requirements.

Contact Saffron Gardens Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Saffron Gardens Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Samantha Lloyd (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Parking

  • Free onsite parking

Saffron Gardens Care Home Reviews (24)

9.8

Saffron Gardens Care Home has a Review Score of 9.8 (9.791) out of 10, based on 22 reviews in the last 2 years.
Over all time Saffron Gardens Care Home has 24 reviews.

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Review from R K (Granddaughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently moved my Granddad to Saffron Gardens from another home in Bristol & we are blown away by the difference. His room and ensuite/wet room are so much bigger and decorated very nicely. The design of each unit is so well thought out and homely. The kitchen area is genuinely like being at
home and not in a home. There is a very evident effort to have daily activities that engage the residents and the activities organiser is so enthusiastic and clearly puts a lot of time and effort into what happens.
The set up of staff is also far better than we have experienced previously, with a dedicated unit leader who knows their residents really well; it is very person centred care. On his unit there are 12 residents so having a dedicated manager who's office is right in the middle of it is brilliant as they are in the thick of it and not tucked away in an office somewhere else in the building where you cannot see them. The continuity of care is so much better.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for taking the time to share your experience and kind words about Saffron Gardens. We are delighted to hear that your Granddad has settled in well and that you've noticed such a positive difference.
Creating a homely, comfortable environment and delivering truly person-centred care are at the heart of what we do, so it's wonderful to know that the room design, kitchen spaces, and daily activities have made an impact. Our team works hard to ensure residents feel engaged and valued, and your comments about the enthusiasm of our activities organiser and the continuity of care mean a lot to us.
We're especially pleased that the dedicated unit leader and the close-knit team approach have helped provide reassurance and familiarity for your Granddad. Your feedback will be shared with the team-they will be thrilled to know their efforts are appreciated.
Thank you again for your thoughtful review and for trusting us with your Granddad's care.
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Review from V S (Wife of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, the care staff have been outstanding. The care for the residents by all the staff, from housekeeping, nurses, cooks and carers, is clearly shown in everything that they do on the Birch Unit.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind words and thoughtful feedback. We're delighted to hear that your experience with the Birch Unit has been so positive. From day one, our team has been committed to providing compassionate, person-centred care, and it's wonderful to know that this shines through in everything we do. Your recognition of the dedication shown by our housekeeping, nurses, cooks, and carers means a great deal to us all. Thank you again for taking the time to share your experience.
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Review from Linda M (Wife of Resident) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always left Saffron with peace of mind that he is in a very warm, happy, caring home and that if anything happens, I am notified immediately. The carers & office staff are always so happy, cheerful and helpful. Everyone speaks to you and nothing it too much trouble.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind words. We're truly touched to hear that you always leave Saffron Gardens with peace of mind. Creating a warm, happy, and caring environment is at the heart of everything we do, and it means a great deal to know that my team's cheerful and helpful approach is making a difference. We're always here to support and communicate openly, and your feedback is a wonderful encouragement to us all.
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Review from G D (Wife of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Saffron to be excellent, the staff are very kind and friendly, they have looked after my husband very well. He is very happy here. All very good.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind words. We're delighted to hear that your husband is happy at Saffron Gardens and that you've found our staff to be kind and friendly. It means a great deal to us to know that he is well looked after and content. Your feedback is truly appreciated and will be shared with the team.Kind regardsSamantha
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Review from D P (Friend of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and tidy always. Food available all the time and good quality. Staff very caring and helpful. Staffing levels are stretched. Activities are good and the local churches etc are very welcoming.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind words and thoughtful feedback. We're delighted to hear that you find Saffron Gardens clean, welcoming, and that our food and activities meet your expectations. Its especially heartening to know our team is seen as caring and helpful they work incredibly hard to support our residents with compassion and dignity.We appreciate your honesty regarding staffing levels. Like many care services, we are continually working to ensure we have the right support in place and your feedback helps us in those efforts.We're also pleased that our connections with local churches and community groups are making a positive impact. Community is at the heart of what we do.Thank you again for taking the time to share your experience.
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Review from S L (Son of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are excellent in the way they look after my mother. The only concerns I have is regarding the administration as we were chased for fees due from a dentist who carried out work which we paid to the care home but was not forwarded to dentist who was chasing. The last increase in the fees
were not passed on to my brother until after the arrears had built up over 12 months. He never received notice of increase.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you very much for your feedback.We are delighted to hear that you feel the care staff are excellent in the way they look after your mother. Your kind words mean a lot to the team and will be shared with them.We are, however, very sorry to learn about the issues you have experienced regarding the administration, particularly with the handling of payments to the dentist and the delay in communicating the fee increase to your brother. We understand how frustrating and concerning this must have been, and we sincerely apologise for any inconvenience caused.Please be assured that we take these matters seriously. We will review our processes to ensure that payments to external providers are managed promptly and that all communications regarding fee changes are sent out in a timely and transparent manner. If you would like to discuss this further or if there is anything else we can do to support you, please do not hesitate to contact us directly.Thank you again for bringing this
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Review from B W (Son of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been on Birch Unit for just over 12 months. All of the staff have been fantastic and have always gave mum amazing care. I would highly recommend Birch staff, absolutely brilliant.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care Homehank you so much for taking the time to share your experience of Birch Unit. We are delighted to hear that your mum has received fantastic care over the past 12 months and that our team has made such a positive impact.Your kind words about our staff mean a great deal to us. We are proud of our dedicated team and will make sure your feedback is shared with everyone on Birch Unit.Thank you again for your recommendation and support.
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Review from Sharon W (Wife of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, friendly and supportive care provided to both resident and their family. Exceptional care has been provided to my husband, most go above and beyond to ensure his comfort and well being, this homes environment is especially welcoming, clean and bright and inviting. I have peace of
mind that my husband is receiving the best possible care.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your heartfelt review. Were truly grateful for your kind words and are delighted to hear that you feel your husband is receiving exceptional care at Saffron Gardens.It means a great deal to us that youve found the environment welcoming, clean, and inviting, and that our team has helped give you peace of mind. We always strive to go above and beyond to ensure every residents comfort and wellbeing, and its wonderful to know that this has made a difference for your husband and your family.Thank you again for your support and trust.
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Review from R R (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only drawback I have with Saffron Gardens is that when I phone to speak to my mum, its very difficult ie the phone is rarely answered. This could be due to being short staffed. In general my overall experience is that management/staff are very helpful and caring towards their residents. I could
not wish for a better place for mum.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind words and for sharing your experience. We're truly grateful that you feel Saffron Gardens is a great place for your mum, and it's lovely to hear that our staff and management have made a positive impression.We're sorry to hear that you've had difficulty getting through by phone. We understand how important it is to stay connected with loved ones, and we're currently looking into ways to improve our phone accessibility. Staffing levels can occasionally impact response times, however I can ensure we always work within safe staffing levels but we're committed to ensuring families can reach us more easily.Your feedback is very much appreciated and helps us continue to improve the service we provide.
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Review from C W (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a resident on Birch and has been here for 1 year.
Very happy with the staff and support she receives.
Activities seem to be not as frequent as they used to be.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for taking the time to share your feedback. We're delighted to hear that your mother has been happy at Saffron Gardens and that you've found the staff and support to be positive over the past year.We appreciate your comments regarding activities. We're currently reviewing our activity schedule to ensure it remains engaging and frequent for all residents, including those on Birch. Your feedback is invaluable in helping us improve, and we'll be sure to take it into account as we plan future events and sessions.If you'd like to discuss any ideas or suggestions further, please don't hesitate to get in touch with me.
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Review from P P (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and will respond to any requests. The communication I find is important making sure I am up to date with my mother's health and condition.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you feel supported by our team and that communication around your mother's health has been clear and consistent. Keeping families informed and involved is incredibly important to us, and it's lovely to know that this has made a positive difference for you. We'll be sure to share your comments with the stafftheyll be delighted to hear them!
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Review from Brett R (Friend of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazel unit, looks after our friend , who is a resident here. They look after him with great care and service to his needs are amazing. He's not the easiest of residents but they handle him brilliantly. The care and facilities are clean and tidy. The staff are fantastic.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind words and thoughtful feedback about the care provided on Hazel Unit. Were truly grateful that youve taken the time to share your experience.It means a great deal to our team to hear that your friend is being looked after with such care and attention. We understand that every resident has unique needs and challenges, and were proud of the way our staff respond with compassion, patience, and professionalism.Your comments about the cleanliness of our facilities and the dedication of our team are very much appreciated. Ill be sure to pass your praise on to the Hazel Unit staff it will mean a lot to them.Thank you again for your support.
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Review from Z C (Next of Kin) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved here in April 2025 and since then we have found the saffron gardens to be amazing! Staff on Hazel unit go above and beyond for their residents all the time, always have time to sit and chat with residents. The food and drinks always look of high quality. Staff always make time for family
and friends of the residents. If you have any queries the manager will always make time for you.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your thoughtful and uplifting feedback about Saffron Gardens and the Hazel unit. Were absolutely delighted to hear that your friend has settled in well and that youve had such a positive experience since April.Our team works hard to create a welcoming, compassionate, and high-quality environment for all our residents and their loved ones, so its incredibly rewarding to hear that this has been your experience. Ill be sure to pass on your kind words to the staff on Hazel unittheyll be thrilled to know their efforts are appreciated.If theres ever anything more we can do to support your friend or your visits, please dont hesitate to reach out.
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Review from M F (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for quite a while, he was in hospital for a long time and become aggressive, I was anxious about him settling at first here, I could not have been more wrong. The staff one absolutely fantastic and brought dad out of his shell, he is loved like he is family I can not find any fault,
when I ask dad his views he says "brilliant" "adequate".
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you so much for your kind and heartfelt words. We're truly touched to hear how well your dad has settled in at Saffron Gardens, especially after such a difficult time in hospital. It means the world to us that he feels safe, cared for, and part of our family here.Your feedback is a wonderful reflection of the dedication and compassion our team brings to their work every day. Hearing that your dad describes his experience as "brilliant" and "adequate" is a quiet but powerful compliment-and we're so glad he feels at home.Thank you again for your trust and support. We're honoured to be part of your dad's journey and will continue doing all we can to make his time with us as fulfilling and joyful as possible.
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Review from S W (Niece of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was in this care home and now my Aunt (her sister ) is with them . Aster Unit for both of them . They both had and have dementia . The care they give all there residents is outstanding. The love and care they give to them all as individuals is second to none ! Also so many activities to kerp
them stimulatated and wonderful food .
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeThank you for your lovely review we will continue to provide high quality care for anyone that comes to stay with us here at Saffron Gardens
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Review from De A (Niece of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I noted a vast improvement with various things during my recent visit. Overall cleanliness/appearance/freshness of communal walkways & bedrooms improved. Senior staff making an effort to introduce themselves to family members & openly showing a genuine interest in resident wellbeing. I was advised
they were possibly going to get my relative out of bed which i dont think has happened in past 12 months which is excellent news. Improved attention/care is being shown to individuals needs. Nice to see the younger staff members happily interacting with residents. A definate improvement all round with encouraging signs for the future. whoever is putting changes in place please continue with your good work as this gives me every confidence my relative is being truely cared for. Thank you.
Reply from Samantha Lloyd, Home Manager at Saffron Gardens Care HomeHi, thank you for your positive feedback we will continue with making improvements to ensure each resident has the best quality of care.
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Review from Julie H (Daughter of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic nursing home. The care and compassion my late father was shown was amazing. They went above and beyond to ensure he was happy, safe and comfortable and for that I will be forever grateful. Nothing was too much trouble and we were made to feel extremely welcomed at any time of the
day or night. I would highly recommend this nursing home and give it 10/10.
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Review from Z R (Great-grandson of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been here for over 2 years she is on Aster Unit. She receives the best care. She is happy here and it’s always very welcoming when I come to visit her. A special thanks to the unit manager and her team for all of the support and care they give to my nan, I couldn’t ask for a better place
for her.
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Review from K R (Granddaughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother resides on Aster Unit and has been here for close to 3 years. She is happy and very content here and I couldn’t be more pleased with the care and support that she receives. I visit weekly and it’s always a pleasure when I visit and I always receive the warmest welcome from all of the
staff. There is never a dull moment on Aster as the staff always have a range of activities going on or music playing, movie evenings and lots of laughter. It’s simply a wonderful atmosphere on Aster and the staff make it their priority to make sure all residents join in. I would like to give a very special thanks to the unit manager and her team for all of the support and care they give to my grandmother, I couldn’t be happier with the service they provide.
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Review from D M (Brother of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very patient and caring and there’s a lovely atmosphere when you visit. The staff are always arranging activities for the residents to stimulate them and stop them getting bored. When I leave I always feel my loved one is in safe hands and will be well looked after.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Saffron Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Saffron Gardens Care Home is calculated as follows: ( (215 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 258 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Saffron Gardens Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Samantha

Samantha Lloyd

Job Title: Home Manager Joined: 2025

Sam joined Brunelcare on Monday and brings almost 30 years of experience in the care sector.


Born and raised in Bristol, she now lives nearby in Downend, making her local to the home.


Sam is passionate about delivering high-quality, person-centred care. Sam has previously worked at Brunelcare 24 years ago, working as a Health Care Assistant at Deerhurst Care Home, so this new role marks a return to familiar ground.


Outside of work, Sam has four children, six grandchildren, and a British Bulldog called Ralphy.

Frequently Asked Questions about Saffron Gardens Care Home

What types of Care is Saffron Gardens Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Saffron Gardens Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Saffron Gardens Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Saffron Gardens Care Home to the centre of Bristol?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saffron Gardens Care Home to verify any information. View our terms and conditions. Saffron Gardens Care Home has an Enhanced Service - more info.