Saffron Gardens Care Home

Saffron Gardens, Prospect Place, Whitehall, Bristol BS5 9FF
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9.8 23 Reviews
  • Saffron Gardens Care Home, Bristol
Situated in bustling Whitehall in Bristol, Saffron Gardens is a 70-bed care home offering 24/7 nursing care for older people with specific needs, including dementia.

Each of the five care home courts at Saffron Gardens are centred around their own beautiful gardens and have homely open-plan kitchens with comfortable seating areas. The courts and each room look onto private, secure courtyard gardens with plenty of areas to sit.

Saffron Gardens is proud to have a dedicated and passionate team, ensuring a consistent and caring environment. Carers are fully trained and qualified, and engage in continuous training and development, with proven expertise in dementia-specific care. They are highly experienced in supporting older individuals who may be frail, have a learning disability, or face long-term illnesses.

In addition to the core care and nursing team, Saffron Gardens has a team of homemakers who provide one-on-one social interaction, group activities, and entertainment. They also organise trips to various locations and welcome community groups into the home.
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Care Provided by Saffron Gardens Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Dementia Care: £1487 – £1487

These prices are only a guideline, please contact Saffron Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Samantha Lloyd (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (48)

Parking

  • Free onsite parking

Saffron Gardens Care Home Reviews (23)

9.8

Saffron Gardens Care Home has a Review Score of 9.8 (9.780) out of 10, based on 21 reviews in the last 2 years.
Over all time Saffron Gardens Care Home has 23 reviews.

Overall Experience
  • 19
  • 2
  • 0
  • 1
  • 1
Date Published
  • 23
  • 15
  • 15
  • 21
  • 2
Reviewer Connection to Saffron Gardens Care Home
  • 6
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from P B (Son-in-law of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the team in Orchard Court for providing great care to my mother-in-law until her final days. Your hard work and dedication meant the world to our family during the hardest time of our lives and we cannot thank you enough. You all went above and beyond to ensure that we as a family were
comfortable and supported throughout the process. Keep up the good work and high standards.
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Review from Carol T (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The carers do their best, with the amount of staff they have. They are run off their feet. It is not possible to care for people the way they should be, with the management refusing to see that there is a problem. The management is very good at avoiding answering questions and is dismissive of concerns
until they are pushed for answers. Very good at blaming someone else, and sweeping things under the carpet. Can't wait to get my Dad out of there. Management taking medical decisions into their hands is not on.
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Review from Rob M (Partner of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My partner was moved to Saffron Gardens, more specifically Orchard Court Dementia Unit, in December 2021. She has just died after an ambulance was called last weekend. I just wanted to talk to someone in a supervisory/management role and got nowhere with the person who took the message. I tried again
to arrange to collect her clothes and photos. The second person was so cold and unfeeling, I don't know why she works in care.
The supervisors and two of the nurses are nice to talk to. One or two of the care staff are good to talk to and care about both residents and family. The rest just do not care and go through the motions. I would never recommend this place until they train their staff to an acceptable standard and recruit people for whom it is marginally more engaging a job than flipping burgers.
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  • Value for Money
Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Saffron Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Saffron Gardens Care Home is calculated as follows: ( (203 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 246 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Saffron Gardens Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Samantha

Samantha Lloyd

Job Title: Home Manager Joined: 2025

Sam joined Brunelcare on Monday and brings almost 30 years of experience in the care sector.


Born and raised in Bristol, she now lives nearby in Downend, making her local to the home.


Sam is passionate about delivering high-quality, person-centred care. Sam has previously worked at Brunelcare 24 years ago, working as a Health Care Assistant at Deerhurst Care Home, so this new role marks a return to familiar ground.


Outside of work, Sam has four children, six grandchildren, and a British Bulldog called Ralphy.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saffron Gardens Care Home to verify any information. View our terms and conditions. Saffron Gardens Care Home has an Enhanced Service - more info.