Submit a Review for Mill View Care Home
Bridgeman Street, Bolton, BL3 6SA
View full details of Mill View Care HomeLatest Reviews for Mill View Care Home
15 December 2025
My grandma was unfortunately abused here for months. We repeatedly raised our concerns with staff, then with management, only to be lied to and ignored. They continually denied our serious concerns, even though my grandma was often left unwashed, dehydrated, and not properly fed.
Residents receive
little to no human interaction, and any health concerns are dismissed. The staff's neglect had potentially life-threatening consequences, yet they still refused to take our concerns seriously.
A social worker intervened multiple times and instructed the home to follow the care plan, as their actions were putting my grandma at risk and a safeguarding report was put in place.
Due to the lack of showers, my grandma developed wounds that became infected. When we took her to the doctors, they were shocked at how long the infection had been left untreated.
We eventually found a new care home, and my grandma had to be moved as an emergency because of the abuse.
04 November 2025
Martine House - When visiting my dad, he seems happy and relaxed here. The staff always makes us feel welcome when we come to visit him. I can't comment on the activities as we have not been when they have been doing any.
It is a lovely place and I am happy to have my wonderful Dad in a place where
he is being looked after.
03 November 2025
All her years at Atlas and Albion House. We highly recommend Atlas House for the superb care they take of my beloved auntie under the excellent leadership of Julie and at weekends, Afif. Staff are always kind, caring to my auntie. I know she is at peace living there. We are more thankful to them
than they will ever know. They restore my faith in humanity. They are Angels. I pray God blesses each one of them.
20 August 2025
My best friends nana was admitted for respite and she enjoyed her stay that much she's been booked in again numerous times throughout the year! The staff here couldn't be more attentive and are always going beyond their roles which shows just how fantastic they all. We feel more like family when she
and everyone else arrives and I love that.
My best friend put Mill View as a last option when deciding were the respite would be until I brought her in and showed her around, showed the room, introduced the staff and went through numerous other things to help make her mind up and show just how much of a wonderful place we are and also the whole visit got her to choose us and she's been in respite
19 August 2025
The care and service is wonderful. The home is clean, tidy, food is good, services provided for residents are food, all staff who I have come into contact with are friendly, polite, courteous and competent. Reception staff are so welcoming. I honestly cannot fault anything. Also, the buildings are
all on one level, alleviating falls and trips due to having no steps or stairs.
13 May 2025
My auntie was neglected at this home. Faeces on the pillow cases left wet in bed. Medication was left in her bed. Had two meeting with mangers nothing was addressed. Very very short staffed. The rooms were disgusting dirty and un kept. Their is vulnerable people walking around the building all day
long their were no evidence of any interaction with any of the residents. Absolutely disgusting also in the kitchen area their were e cigarettes left in reach of the residents. I would not leave my dog their and to add we had a meeting this morning and it was decided my late auntie was indeed neglected!
09 April 2025
On arrival to visit my nana, there was other family members waiting to access the building to see their loved ones for over 20 minutes, there was at least 6 residence in the corridor on their own banging on the door and shouting because they can see their family trying to visit them and residance
was arguing amongst them selves... there was not a member of staff in sight checking to see what the loud commotion was. Once we gained entry a rude member of staff ignored family members concerns and she pushed past visitors causing injury to a young girl and then got confrontational saying it was accident and refused to apologies and walked off. There is a few lovely members of staff there that we are grateful for their hard work.
04 November 2024
My Wife seems happy here and the staff are lovely.
15 October 2024
The current support which is given to the patients is excellent and very attentive in every way. The cleanliness is top-class. I am happy to leave my husband in such caring hands, knowing he is being well looked after.
30 January 2024
I found Mill View delivered a very good standard of care and would definitely recommend it to anyone. I found the staff very caring and very hardworking from the carers to the maintenance team. I will always have fond memories of my aunt's time there.
08 November 2023
So disappointed in the care my mother-in-law recently received in this home. Residents are left facing each other in chairs for 12 hours of the day while staff sit playing on their phones or playing cards there is very little interaction with the residents. The rooms stink of urine and the sippy
cups given to residents had black mould on. If asked any questions the staff don't seem to know the answers they have to check. Overall most but not all of the staff are just going through the motions with very little interest in who they are caring for.
03 October 2023
The care provided to my brother in law since his admission to Rutland house in February this year has been very good. He settled very well and despite the fact that we as his family would rather that he wasn't in care, we are reassured that he is being taken good care of. There are a few areas that
we feel could be better managed in an ideal world but sadly we don't live in an ideal world. The staff at Rutland house are worth their weight in gold and we are eternally grateful to them for the care and kindness that they show to our beloved family member. Your patience and kindness is priceless .
25 September 2023
Excellent care shown to Mum who has been in the Albion unit for a good few years now.
Great communication between staff and family.
Mum is very well cared for, hair cut and clean and well fed.
Daily activities to keep residents entertained and nothing is too much trouble.
Staff are receptive to
requests concerning Mum.
They are her family when family cannot be there.
14 September 2023
The staff are compassionate and caring and work very hard to meet the needs of the elderly people they are looking after in which is a particularly challenging environment.
14 September 2023
The care given to my mother at Mill View Care Home has been exemplary. I cannot praise the professionalism of all the staff enough. The home is clean, well-maintained and easy to access. I have no concerns at all.
08 September 2023
Love it. Always good. Genuine love and care for those in need and every one of the staff showing concern for those around them. Can't praise them enough.
08 September 2023
My sister is being very well cared for and is treated with great dignity and kindness. The staff are very gentle and caring. They answer all of my questions and nothing is too much trouble. My sister tells me the food is very good. Her room is very comfortable.
07 September 2023
My wife will shortly have been a resident of Mill View for 12 months. Both my sons and I are very pleased with both the care and attention shown to her during this time. She is very well looked after, and all her family cannot thank all the staff at Mill View for this. With regards.
22 June 2023
All staff are very helpful and friendly and cope very well under difficult circumstances.
09 June 2023
Generally, the site and grounds around the six various units are tidy, except Rutland House, where the rear areas are very unkempt. The footpaths are dirty and unattended and have become slippery due to surface mould and litter. The once-grassed areas are overgrown with weeds.
The residents are
relatively unsteady and cannot go to these dangerous outside areas for fear of injury.
Latest Reviews for Mill View Care Home
15 December 2025
My grandma was unfortunately abused here for months. We repeatedly raised our concerns with staff, then with management, only to be lied to and ignored. They continually denied our serious concerns, even though my grandma was often left unwashed, dehydrated, and not properly fed.
Residents receive
little to no human interaction, and any health concerns are dismissed. The staff's neglect had potentially life-threatening consequences, yet they still refused to take our concerns seriously.
A social worker intervened multiple times and instructed the home to follow the care plan, as their actions were putting my grandma at risk and a safeguarding report was put in place.
Due to the lack of showers, my grandma developed wounds that became infected. When we took her to the doctors, they were shocked at how long the infection had been left untreated.
We eventually found a new care home, and my grandma had to be moved as an emergency because of the abuse.
04 November 2025
Martine House - When visiting my dad, he seems happy and relaxed here. The staff always makes us feel welcome when we come to visit him. I can't comment on the activities as we have not been when they have been doing any.
It is a lovely place and I am happy to have my wonderful Dad in a place where
he is being looked after.
03 November 2025
All her years at Atlas and Albion House. We highly recommend Atlas House for the superb care they take of my beloved auntie under the excellent leadership of Julie and at weekends, Afif. Staff are always kind, caring to my auntie. I know she is at peace living there. We are more thankful to them
than they will ever know. They restore my faith in humanity. They are Angels. I pray God blesses each one of them.
20 August 2025
My best friends nana was admitted for respite and she enjoyed her stay that much she's been booked in again numerous times throughout the year! The staff here couldn't be more attentive and are always going beyond their roles which shows just how fantastic they all. We feel more like family when she
and everyone else arrives and I love that.
My best friend put Mill View as a last option when deciding were the respite would be until I brought her in and showed her around, showed the room, introduced the staff and went through numerous other things to help make her mind up and show just how much of a wonderful place we are and also the whole visit got her to choose us and she's been in respite
19 August 2025
The care and service is wonderful. The home is clean, tidy, food is good, services provided for residents are food, all staff who I have come into contact with are friendly, polite, courteous and competent. Reception staff are so welcoming. I honestly cannot fault anything. Also, the buildings are
all on one level, alleviating falls and trips due to having no steps or stairs.
13 May 2025
My auntie was neglected at this home. Faeces on the pillow cases left wet in bed. Medication was left in her bed. Had two meeting with mangers nothing was addressed. Very very short staffed. The rooms were disgusting dirty and un kept. Their is vulnerable people walking around the building all day
long their were no evidence of any interaction with any of the residents. Absolutely disgusting also in the kitchen area their were e cigarettes left in reach of the residents. I would not leave my dog their and to add we had a meeting this morning and it was decided my late auntie was indeed neglected!
09 April 2025
On arrival to visit my nana, there was other family members waiting to access the building to see their loved ones for over 20 minutes, there was at least 6 residence in the corridor on their own banging on the door and shouting because they can see their family trying to visit them and residance
was arguing amongst them selves... there was not a member of staff in sight checking to see what the loud commotion was. Once we gained entry a rude member of staff ignored family members concerns and she pushed past visitors causing injury to a young girl and then got confrontational saying it was accident and refused to apologies and walked off. There is a few lovely members of staff there that we are grateful for their hard work.
04 November 2024
My Wife seems happy here and the staff are lovely.
15 October 2024
The current support which is given to the patients is excellent and very attentive in every way. The cleanliness is top-class. I am happy to leave my husband in such caring hands, knowing he is being well looked after.
30 January 2024
I found Mill View delivered a very good standard of care and would definitely recommend it to anyone. I found the staff very caring and very hardworking from the carers to the maintenance team. I will always have fond memories of my aunt's time there.
08 November 2023
So disappointed in the care my mother-in-law recently received in this home. Residents are left facing each other in chairs for 12 hours of the day while staff sit playing on their phones or playing cards there is very little interaction with the residents. The rooms stink of urine and the sippy
cups given to residents had black mould on. If asked any questions the staff don't seem to know the answers they have to check. Overall most but not all of the staff are just going through the motions with very little interest in who they are caring for.
03 October 2023
The care provided to my brother in law since his admission to Rutland house in February this year has been very good. He settled very well and despite the fact that we as his family would rather that he wasn't in care, we are reassured that he is being taken good care of. There are a few areas that
we feel could be better managed in an ideal world but sadly we don't live in an ideal world. The staff at Rutland house are worth their weight in gold and we are eternally grateful to them for the care and kindness that they show to our beloved family member. Your patience and kindness is priceless .
25 September 2023
Excellent care shown to Mum who has been in the Albion unit for a good few years now.
Great communication between staff and family.
Mum is very well cared for, hair cut and clean and well fed.
Daily activities to keep residents entertained and nothing is too much trouble.
Staff are receptive to
requests concerning Mum.
They are her family when family cannot be there.
14 September 2023
The staff are compassionate and caring and work very hard to meet the needs of the elderly people they are looking after in which is a particularly challenging environment.
14 September 2023
The care given to my mother at Mill View Care Home has been exemplary. I cannot praise the professionalism of all the staff enough. The home is clean, well-maintained and easy to access. I have no concerns at all.
08 September 2023
Love it. Always good. Genuine love and care for those in need and every one of the staff showing concern for those around them. Can't praise them enough.
08 September 2023
My sister is being very well cared for and is treated with great dignity and kindness. The staff are very gentle and caring. They answer all of my questions and nothing is too much trouble. My sister tells me the food is very good. Her room is very comfortable.
07 September 2023
My wife will shortly have been a resident of Mill View for 12 months. Both my sons and I are very pleased with both the care and attention shown to her during this time. She is very well looked after, and all her family cannot thank all the staff at Mill View for this. With regards.
22 June 2023
All staff are very helpful and friendly and cope very well under difficult circumstances.
09 June 2023
Generally, the site and grounds around the six various units are tidy, except Rutland House, where the rear areas are very unkempt. The footpaths are dirty and unattended and have become slippery due to surface mould and litter. The once-grassed areas are overgrown with weeds.
The residents are
relatively unsteady and cannot go to these dangerous outside areas for fear of injury.