We wanted the best for my grandadAimi C(Granddaughter of Resident/Service User)
Activities - very much up to par!!Thomas D(Brother of Resident/Service User)
We wanted the best for my grandadAimi C(Granddaughter of Resident/Service User)
Activities - very much up to par!!Thomas D(Brother of Resident/Service User)
Mill View offers a range of care services that ensure the right level of care is provided for each resident. Whether staff are helping people to remain as independent as possible or providing complete dementia care, the home will be able to cater for each individual’s needs. Care is available for short or long term requirements and includes dementia care and palliative care.
Mill View comprises of four spacious houses; each...
Mill View offers a range of care services that ensure the right level of care is provided for each resident. Whether staff are helping people to remain as independent as possible or providing complete dementia care, the home will be able to cater for each individual’s needs. Care is available for short or long term requirements and includes dementia care and palliative care.
Mill View comprises of four spacious houses; each house has its own dining room and lounge for residents to enjoy spending time in. All houses have access to the large gardens and bright conservatory and patio area.
Tasty meals are cooked in the home daily, as well as homemade cakes which are served every day with afternoon tea.
The home has several clubs which residents are encouraged to get involved with to continue a hobby, or even start a new one. Clubs include flower arranging, painting and gardening.
Contact Mill View Care Home to confirm what's included and get a personalised quote:
Subject to care needs assessment
The price(s) shown are provided by the care home. Contact Mill View Care Home for full pricing details and T&Cs.
Mill View Care Home has a Review Score of 7.5 (7.478) out of 10, based on 12 reviews in the last 2 years.
Over all time Mill View Care Home has 85 reviews.
My husband has been in Millview just under a year. I have no complaints at all. He is alway clean and tidy. Enjoys his meals and snacks. Although he does need help eating the staff never rush anyone. The carers keep me uptodate with any concerns. The activity's coordinator Alisa is bubbly and works...
My husband has been in Millview just under a year. I have no complaints at all. He is alway clean and tidy. Enjoys his meals and snacks. Although he does need help eating the staff never rush anyone. The carers keep me uptodate with any concerns. The activity's coordinator Alisa is bubbly and works hard to keep residents engaged. The carers are all great but to many to name individually. I have no concerns about my husbands welfare. His room is kept clean as well as his clothes.
Thank-you very much for your review and for sharing your positive feedback. We are delighted that you feel so reassured that your husband's care needs are being met and that he is safe and comfortable at Millview. We appreciate your kind words and will share with the team. Best wishes.
I came to visit my brother in law on Sunday afternoon with my husband when we arrived Alan had deteriorated weight loss and his appearance he looked like he hadn't had a shower or hair cut we were so shocked no staff in the main lounge the smell was horrible we spent a hour with him sat at a dirty...
I came to visit my brother in law on Sunday afternoon with my husband when we arrived Alan had deteriorated weight loss and his appearance he looked like he hadn't had a shower or hair cut we were so shocked no staff in the main lounge the smell was horrible we spent a hour with him sat at a dirty table with other residents sleeping or asking for help nothing for them to do to warm staff that did come in on there phones this place needs a good clean. I witnessed a resident that had wet herself two staff member took her to get changed all of 10 minutes sat her back in the wet chair didn't even clean the chair . One resident saying she was to warm couldn't breath bless her not one time did they think to take off thick jumper or sit her by a window no gave her a inhaler when clearly she needed air cooling down staff not knowing how to deal with situations shocking for us to witness.
Thank you for taking the time to share your feedback. We are very sorry to read about your experience during your recent visit and appreciate you bringing these concerns to our attention.
The standards described in your review do not reflect the level of care and dignity we aim to provide to all...
Thank you for taking the time to share your feedback. We are very sorry to read about your experience during your recent visit and appreciate you bringing these concerns to our attention.
The standards described in your review do not reflect the level of care and dignity we aim to provide to all residents at Mill View. We take concerns regarding personal care, cleanliness, staff conduct and resident wellbeing extremely seriously.
We would welcome the opportunity to speak with you directly to better understand your concerns and investigate the points raised in more detail. Please contact the home and ask to speak with the Home Manager, Katrina Darbyshire, on 01204 319 890 at your convenience.
Visited my grandmother in Albion house she was up and looked really well. All the staff were so attentive to all the residents and lovely with us - thank you for taking such great care of my grandmother Mary xxx
Visited my grandmother in Albion house she was up and looked really well. All the staff were so attentive to all the residents and lovely with us - thank you for taking such great care of my grandmother Mary xxx
Thank you for your feedback. We are glad your grandmother is enjoying her stay at Mill View.
Mum loves it at Mill vieu and the staff are brilliant it's just a shame that they don't get the support from the owners or upper management we have repeatedly asked for someone to participate in the meetings with the relatives we have another meeting due in February hopefully they will attend this...
Mum loves it at Mill vieu and the staff are brilliant it's just a shame that they don't get the support from the owners or upper management we have repeatedly asked for someone to participate in the meetings with the relatives we have another meeting due in February hopefully they will attend this one we are now on the 8th home manager in just over 3 years it's not fair for the home if they don't have the support of management
Thank-you very much for your feedback and continued support. We are delighted that your mum is so happy at Millview and look forward to welcoming you along to the upcoming relative's meeting. Best wishes.
Residents receive...
We eventually found a new care home, and my grandma had to be moved as an emergency because of the abuse.
Thank-you very much for your feedback, which is vital for us as we strive to maintain the very best standards throughout the service. We sincerely apologise for not meeting your expectations. Following input from a number of sources the home has now put into place a robust service improvement plan...
Thank-you very much for your feedback, which is vital for us as we strive to maintain the very best standards throughout the service. We sincerely apologise for not meeting your expectations. Following input from a number of sources the home has now put into place a robust service improvement plan and with a new management team in place have taken positive strides forward. The senior leadership team will continue to monitor the improvements being made in collaboration with our external stakeholders. We send our very best wishes to your grandma and to all of the family.
It is a lovely place and I am happy to have my wonderful Dad in a place...
It is a lovely place and I am happy to have my wonderful Dad in a place where he is being looked after.
Lovely to hear that your dad is so happy and that you feel reassured that he is being well looked after. Thanks so much for your feedback and review. We now have 2 new wellbeing and activity coordinators who are fabulous and would be delighted to meet you to share their activity calendars and give details of upcoming events and plans for Christmas! Best wishes
All her years at Atlas and Albion House. We highly recommend Atlas House for the superb care they take of my beloved auntie under the excellent leadership of Julie and at weekends, Afif. Staff are always kind, caring to my auntie. I know she is at peace living there. We are more thankful to them...
All her years at Atlas and Albion House. We highly recommend Atlas House for the superb care they take of my beloved auntie under the excellent leadership of Julie and at weekends, Afif. Staff are always kind, caring to my auntie. I know she is at peace living there. We are more thankful to them than they will ever know. They restore my faith in humanity. They are Angels. I pray God blesses each one of them.
Thank-you so much for your review and for your very kind compliments about the staff team. We are thrilled that you are so pleased with the care your dear Auntie receives. Best wishes
My best friends nana was admitted for respite and she enjoyed her stay that much she's been booked in again numerous times throughout the year! The staff here couldn't be more attentive and are always going beyond their roles which shows just how fantastic they all. We feel more like family when...
My best friend put Mill View as a last option when deciding were the respite would be until I brought her in and showed her around, showed the room, introduced the staff and went through numerous other things to help make her mind up and show just how much of a wonderful place we are and also the whole visit got her to choose us and she's been in respite
Thank-you so much for your lovely review. It's always a privilege to look after your friend's nana when she stays with us and we thank-you very much for making the initial recommendation. Best wishes
The care and service is wonderful. The home is clean, tidy, food is good, services provided for residents are food, all staff who I have come into contact with are friendly, polite, courteous and competent. Reception staff are so welcoming. I honestly cannot fault anything. Also, the buildings are...
The care and service is wonderful. The home is clean, tidy, food is good, services provided for residents are food, all staff who I have come into contact with are friendly, polite, courteous and competent. Reception staff are so welcoming. I honestly cannot fault anything. Also, the buildings are all on one level, alleviating falls and trips due to having no steps or stairs.
Thank-you so much for your lovely review. We are thrilled that your are so happy with the care and service provided. We will pass on your kind comments to the team. Best wishes
My auntie was neglected at this home. Faeces on the pillow cases left wet in bed. Medication was left in her bed. Had two meeting with mangers nothing was addressed. Very very short staffed. The rooms were disgusting dirty and un kept. Their is vulnerable people walking around the building all day...
My auntie was neglected at this home. Faeces on the pillow cases left wet in bed. Medication was left in her bed. Had two meeting with mangers nothing was addressed. Very very short staffed. The rooms were disgusting dirty and un kept. Their is vulnerable people walking around the building all day long their were no evidence of any interaction with any of the residents. Absolutely disgusting also in the kitchen area their were e cigarettes left in reach of the residents. I would not leave my dog their and to add we had a meeting this morning and it was decided my late auntie was indeed neglected!
Thank-you for your feedback. As this is a historic case related to the previous management in the home we can only offer our sincerest apologies that your Aunt didn't receive the standard of care that is expected. We have made vast improvements to the service since then and have now got in place a...
Thank-you for your feedback. As this is a historic case related to the previous management in the home we can only offer our sincerest apologies that your Aunt didn't receive the standard of care that is expected. We have made vast improvements to the service since then and have now got in place a very stable, hugely experienced and proactive management team who have had great success in raising and maintaining high standards throughout. Staff training and monitoring, internal and external, has helped us significantly as has feedback from clients like yourself which has been invaluable to us as we have now created a real home from home atmosphere and a caring and loving environment where the residents can thrive. We are extremely disappointed that your experience wasn't a positive one and on behalf of us all we pass on our very best wishes to you and the family.
On arrival to visit my nana, there was other family members waiting to access the building to see their loved ones for over 20 minutes, there was at least 6 residence in the corridor on their own banging on the door and shouting because they can see their family trying to visit them and residance...
On arrival to visit my nana, there was other family members waiting to access the building to see their loved ones for over 20 minutes, there was at least 6 residence in the corridor on their own banging on the door and shouting because they can see their family trying to visit them and residance was arguing amongst them selves... there was not a member of staff in sight checking to see what the loud commotion was. Once we gained entry a rude member of staff ignored family members concerns and she pushed past visitors causing injury to a young girl and then got confrontational saying it was accident and refused to apologies and walked off. There is a few lovely members of staff there that we are grateful for their hard work.
Thank-you very much for your feedback which is vitally important us as we strive to maintain the very highest standards throughout. We apologies that there was a maintenance issue when you visited and the door bell system had stopped working. This was reported once brought to our attention and...
Thank-you very much for your feedback which is vitally important us as we strive to maintain the very highest standards throughout. We apologies that there was a maintenance issue when you visited and the door bell system had stopped working. This was reported once brought to our attention and repaired straight away but unfortunately did cause some inconvenience for a short period of time whilst staff members were doing medication rounds and personal care. Following investigation we have met with all staff and taken appropriate measures where required. Thank-you for your positive comments about our team members and recognising the hard work they do. We hope that your future experiences on visits meet all of your expectations and if not then we would welcome you to pop into the office for a chat with the manager, her door is always open. Thanks again and best wishes.
My Wife seems happy here and the staff are lovely.
My Wife seems happy here and the staff are lovely.
Many thanks for this lovely review. We are extremely pleased that your wife has settled so well and that you are happy with Millview, We will pass on your kind comments to the staff team. On behalf of us all, thanks again.
The current support which is given to the patients is excellent and very attentive in every way. The cleanliness is top-class. I am happy to leave my husband in such caring hands, knowing he is being well looked after.
The current support which is given to the patients is excellent and very attentive in every way. The cleanliness is top-class. I am happy to leave my husband in such caring hands, knowing he is being well looked after.
Many thanks for this lovely review. We are extremely pleased that your husband has settled so well and that you are happy with Millview, We will pass on your kind comments to the staff team. On behalf of us all, thanks again.
I found Mill View delivered a very good standard of care and would definitely recommend it to anyone. I found the staff very caring and very hardworking from the carers to the maintenance team. I will always have fond memories of my aunt's time there.
I found Mill View delivered a very good standard of care and would definitely recommend it to anyone. I found the staff very caring and very hardworking from the carers to the maintenance team. I will always have fond memories of my aunt's time there.
Many thanks for this lovely review, it was a joy to look after her.
So disappointed in the care my mother-in-law recently received in this home. Residents are left facing each other in chairs for 12 hours of the day while staff sit playing on their phones or playing cards there is very little interaction with the residents. The rooms stink of urine and the sippy...
So disappointed in the care my mother-in-law recently received in this home. Residents are left facing each other in chairs for 12 hours of the day while staff sit playing on their phones or playing cards there is very little interaction with the residents. The rooms stink of urine and the sippy cups given to residents had black mould on. If asked any questions the staff don't seem to know the answers they have to check. Overall most but not all of the staff are just going through the motions with very little interest in who they are caring for.
In regards to staff using their mobile phones, we have a no mobile phone use policy but the devices staff use to document care notes look almost identical...
Thank you for your review although your experience is disappointing to read, we appreciate any feedback as this is how we improve the service.In regards to staff using their mobile phones, we have a no mobile phone use policy but the devices staff use to document care notes look almost identical to smartphones. In terms of staff playing cards, this is something I have implemented to increase resident interaction, it has been noted that residents are more likely to join in an activity if they see staff enjoying it so I have advised staff to start activities themselves to try and increase resident engagement. The unit your relative was staying at is currently undergoing a refurbishment, all the chairs were replaced this week and the lounge is being re-arranged. Our recent infection control inspection rated all units as good and our recent CQC inspection noted how clean the home was.
The care provided to my brother in law since his admission to Rutland house in February this year has been very good. He settled very well and despite the fact that we as his family would rather that he wasn't in care, we are reassured that he is being taken good care of. There are a few areas that...
The care provided to my brother in law since his admission to Rutland house in February this year has been very good. He settled very well and despite the fact that we as his family would rather that he wasn't in care, we are reassured that he is being taken good care of. There are a few areas that we feel could be better managed in an ideal world but sadly we don't live in an ideal world. The staff at Rutland house are worth their weight in gold and we are eternally grateful to them for the care and kindness that they show to our beloved family member. Your patience and kindness is priceless .
Hello Susan and thank you very much for your review. We are extremely pleased that your brother-in-law has settled so well and that you are happy with the care that he receives at Mill View. We will pass on your kind comments to the staff team. On behalf of us all, thanks again and best wishes to you and the family.
Staff are receptive...
They are her family when family cannot be there.
Thank you very much for your review. I expect all my staff to treat our residents like they are their own family, I'm very glad to hear you feel they do this.
The staff are compassionate and caring and work very hard to meet the needs of the elderly people they are looking after in which is a particularly challenging environment.
The staff are compassionate and caring and work very hard to meet the needs of the elderly people they are looking after in which is a particularly challenging environment.
Thank you very much for your review, we appreciate all feedback and strive to be outstanding in all areas.
The care given to my mother at Mill View Care Home has been exemplary. I cannot praise the professionalism of all the staff enough. The home is clean, well-maintained and easy to access. I have no concerns at all.
The care given to my mother at Mill View Care Home has been exemplary. I cannot praise the professionalism of all the staff enough. The home is clean, well-maintained and easy to access. I have no concerns at all.
Thank you so much for your review, we really appreciate the feedback and are very glad to hear you are so happy with the care provided to your mother. Many thanks.
Love it. Always good. Genuine love and care for those in need and every one of the staff showing concern for those around them. Can't praise them enough.
Love it. Always good. Genuine love and care for those in need and every one of the staff showing concern for those around them. Can't praise them enough.
Thank you very much for your review, I am very glad to hear your kind comments about our staff.
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Margaret is the Registered Manager at Mill View Care Home, bringing extensive leadership experience across residential and nursing care...
Margaret is the Registered Manager at Mill View Care Home, bringing extensive leadership experience across residential and nursing care services.
She is passionate about delivering safe, high-quality, person-centred care that protects residents’ dignity, independence and individuality. Her expertise includes care quality, safeguarding, clinical governance, regulatory compliance and workforce development.
Margaret holds an MBA and a Level 5 qualification in Operations and Departmental Management, alongside qualifications in project management, Agile leadership and business analysis. Her leadership style is visible, approachable and hands-on.
Her vision is to create a welcoming home where residents feel valued, families have confidence in the care provided, and colleagues are proud to be part of the Mill View team.
The care home lists weekly fees per person from £1,050 for residential care. Funding accepted: Self-Funding (Private), Local Authority with Top-up.
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 90 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill View Care Home to verify any information. View our terms and conditions. Mill View Care Home has an Enhanced Service -what an Enhanced Service includes.