Mill View Care Home

Thank-you so much for your lovely review. It's always a privilege to look after your friend's nana when she stays with us and we thank-you very much for making the initial recommendation. Best wishes

Thank-you so much for your lovely review. We are thrilled that your are so happy with the care and service provided. We will pass on your kind comments to the team. Best wishes

Thank-you for your feedback. As this is a historic case related to the previous management in the home we can only offer our sincerest apologies that your Aunt didn't receive the standard of care that is expected. We have made vast improvements to the service since then and have now got in place a very stable, hugely experienced and proactive management team who have had great success in raising and maintaining high standards throughout. Staff training and monitoring, internal and external, has helped us significantly as has feedback from clients like yourself which has been invaluable to us as we have now created a real home from home atmosphere and a caring and loving environment where the residents can thrive. We are extremely disappointed that your experience wasn't a positive one and on behalf of us all we pass on our very best wishes to you and the family.

Thank-you very much for your feedback which is vitally important us as we strive to maintain the very highest standards throughout. We apologies that there was a maintenance issue when you visited and the door bell system had stopped working. This was reported once brought to our attention and repaired straight away but unfortunately did cause some inconvenience for a short period of time whilst staff members were doing medication rounds and personal care. Following investigation we have met with all staff and taken appropriate measures where required. Thank-you for your positive comments about our team members and recognising the hard work they do. We hope that your future experiences on visits meet all of your expectations and if not then we would welcome you to pop into the office for a chat with the manager, her door is always open. Thanks again and best wishes.

Thank you for your review although your experience is disappointing to read, we appreciate any feedback as this is how we improve the service.
In regards to staff using their mobile phones, we have a no mobile phone use policy but the devices staff use to document care notes look almost identical to smartphones. In terms of staff playing cards, this is something I have implemented to increase resident interaction, it has been noted that residents are more likely to join in an activity if they see staff enjoying it so I have advised staff to start activities themselves to try and increase resident engagement. The unit your relative was staying at is currently undergoing a refurbishment, all the chairs were replaced this week and the lounge is being re-arranged. Our recent infection control inspection rated all units as good and our recent CQC inspection noted how clean the home was.

Hello Susan and thank you very much for your review. We are extremely pleased that your brother-in-law has settled so well and that you are happy with the care that he receives at Mill View. We will pass on your kind comments to the staff team. On behalf of us all, thanks again and best wishes to you and the family.

Thank you very much for your review. I expect all my staff to treat our residents like they are their own family, I'm very glad to hear you feel they do this.

Hello and thank-you very much for your feedback and review. We are happy to say that work has begun today on the grounds around Rutland House and will be completed by the middle of next week. Our apologies that the area became untidy, we have had a change of maintenance staff but the new team is prioritising this area and are working hard as we speak. We hope you can see a huge improvement on your future visits and please pop in and let us know what you think. Best wishes.

Thank you very much for your review, your compliments will be passed on to the unit's staff. We strive to provide the best person-centred care for every resident at our home and I am immensely proud of how hard our staff work. We wish you all the best, kind regards, Millview Care Home.

Thank you for your kind review and we are glad that you have been happy with the home's communication with the hospital. I will ensure your comments are shared with the home and that going forward, we will continue to do the same for all the residents in the home.