
We wanted the best for my grandadAimi C(Granddaughter of Resident/Service User)


Activities - very much up to par!!Thomas D(Brother of Resident/Service User)

We wanted the best for my grandadAimi C(Granddaughter of Resident/Service User)


Activities - very much up to par!!Thomas D(Brother of Resident/Service User)

Mill View offers a range of care services that ensure the right level of care is provided for each resident. Whether staff are helping people to remain as independent as possible or providing complete dementia care, the home will be able to cater for each individual’s needs. Care is available for short or long term requirements and includes dementia care and palliative care.
Mill View comprises of four spacious houses; each...
Care Provided by Mill View Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 180 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Subject to care needs assessment
The price(s) shown are provided by the care home. Contact Mill View Care Home for full pricing details and T&Cs.
Contact Mill View Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Advinia Healthcare Ltd
- Private Owned
Person in charge
- Margaret Otto (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (141)
Parking
- Plenty of free private parking on site
Mill View Care Home Reviews (84)
Mill View Care Home has a Review Score of 7.5 (7.508) out of 10, based on 12 reviews in the last 2 years.
Over all time Mill View Care Home has 84 reviews.
Mill View has been my mums home for the last four years. She had advanced dementia and the unit she lived in was Rutland house EMI nursing. I cannot praise the staff enough for their care and dedication and respect to my mum, and the care and respect they gave to myself and my family. When my mum was put on end of life, the staff on Rutland were amazing, it was a very emotional time for me and my family and they were there for us 24/7. God bless you all and thank you.
They do make my husband comfortable. He is always well presented.
I would recommend this section of Mill View Care Home (Martin House) to everyone for their loved ones.
Thank you so much for your kind words about our team and the care they give to our residents. We will share these compliments with our team.
I have had 5 happy years here in an enjoyable room. The activities are pleasant.
Many thanks for your lovely review for our home, E C. It's always good for people to hear from our residents themselves. It's a compliment I will happily pass back to the team!
My mother is very well looked after by the dedicated staff. The home is very clean and well cared for with a comfortable lounge. She has a key carer who lets me know if any supplies such as toiletries are required.
Thank you very much for taking the time to write a review for our home. It is very much appreciated. I will be happy to share your comments with my team.
Communication is good, nurses always keep us informed/
It gives me great peace of mind that mum's needs are maintained to good standards.
As an occasional visitor, I cannot comment on some of the questions. I find the staff excellent and hardworking. The rooms in Maring House need a refurb as does the whole building inside and outside area. Another of the houses seemed much more bright and cheerful and welcoming, and fresher we do take the resident outside weather permitting and would welcome more seating and perhaps a little shelter of some kind, perhaps like a bus shelter for colder windy days.
I have wide experience of care homes, as a priest and as an ex-community psychiatric nurse for the elderly.
Rarely have I witnessed such kindness, patience, imagination, creativity, personalised care as my mother and our family receive here. We dreaded a care home, but our fears were groundless.
A clean, well-run facility.
Many thanks for taking the time to review our home and I am pleased that you are happy with the care we provide for your brother. I will pass your comments back to my team. Many thanks.
She was so ill when I visited in December I had to request that staff call a doctor -symptoms had gone untreated and not reviewed appropriately.
I did not see a caring environment or any respect for any of the elderly clients. There were too few staff and they were often sitting around not engaging with clients.
My Aunt lost 4.5 kilos in 1 week.
Thankfully she is now in a new care home in a different part of the country almost back to her old self, walking everywhere and putting weight on.
I would not recommend this establishment.
I am obviously very disappointed to hear that you felt the standard of care for your Aunt did not meet your expectations. We have very high standards of care demonstrated by our generally positive feedback so any family concerns we take very seriously. We have since written to you privately to...
This was an extremely difficult time for my family as my brother died in June and, at the time dad was due to be discharged from hospital, my mum suffered a stroke and, against all expectations, died in hospital before she was discharged.
During dads stay in Mill View the staff and management were extremely understanding and supportive of my family’s needs; they allowed a member of staff to escort my dad to mums funeral in November and treated dad with absolute kindness and respect.
They kept me in the loop every step of the way if anything happened or anything was needed.
Sadly my dad also died on 3 December after a brief illness; however the day before, he was bright and cheerful.
Everyone in dads unit did their utmost to cater for dads practical and emotional needs.
I honestly cannot thank them enough.
Many thanks for taking the time to write such a kind review in what has obviously been a terribly upsetting time for your family. I am glad that we were able to support your father and your family through such a traumatic time and we are all very sorry for the losses you have suffered in such a short space of time.
When we started looking for care homes for my grandad (who at the time had spent months in hospital and couldn't return home). We viewed homes in the 10s. We wanted the best for my grandad somewhere we could spend with him as a family. Millview (Rutland) made us feel very welcome. They are a very friendly team and welcome us every time we visit. I often take my two young children (age 11 months and 5 years). Since moving to Millview grandad has come on leaps and bounds. The staff team support him round the clock (often having a little dance at 2am in the morning). My grandma often struggles leaving him and can gets upset. The team are very supportive of her too. They even provided us with space to have an 80th birthday party which meant so much, making memories that will last. We are very happy with Mill View Care Home. The staff have a very difficult job and they do it day and night. I can’t thank them enough for all that they do, thank you from the bottom of my heart.
Many thanks for your wonderful review of our home and it is always a pleasure for me to be able to share such great feedback with my care team. For us to hear he has improved his wellbeing in our care is a real testament to the team and the care and support they provide to both your grandad and...
Always a good welcome by the staff when I visit. Staff always listen if I comment on an issue and deal with it. The unit always has a warm and friendly atmosphere. My Mother in Law is always dealt with, with dignity. A nice place.
Many thanks for your kind words about our home. It is so important for us to know that your mother-in-law feels comfortable and settled with us and that you feel that she has the care she needs.
I have no issues with the quality of care that my mother is receiving. All the staff are approachable, considerate, friendly and very helpful. My only concern is that it seems to be the policy that all toiletries have been removed from the sink area and in my mother's case placed in the wardrobe. Not a good idea for those who are forgetful and don't remember where they are kept.
Many thanks for taking the time to review our home and we are obviously pleased to hear you are happy with the quality of care for your mother. Please feel free to call in to speak to me or a member of my team next time you are visiting your mother and we will explain the reasons behind moving the toiletries in her room. Many thanks.
It's good to know my very special/wonderful grandma is receiving the care she should.
Thank you for taking the time to complete a review for Mill View Care Home, we really appreciate your feedback and it will help people who are looking for a care home to make a decision based on information from people who live and visit here.
Mill View has a warm and friendly atmosphere. The staff are very caring and friendly with all the residents. They go out of their way to help you and keep you informed about your partner's care. My husband always looks clean, tidy and nicely dressed. The home is kept very clean and is always nice and warm. I know my husband is being well cared for and I feel quite happy leaving him there. Thank you for looking after my husband.
Since my husband went to stay at Mill view I feel confident the staff will care and look after him to the best of their ability. They do a marvellous job which must be very difficult at times. They do not get the recognition they deserve.
I can rest assured that my husband is getting excellent care. The staff are dedicated and friendly. Nothing is too much trouble for them.
My husband had vascular dementia, due to my illness and treatment he had to go into care. He was re-assessed after 3 months to needing more secure accommodation and went to Millview (Albion House). He settled very well under the excellent care received, but had to be hospitalised with flu. After 8 weeks in the hospital, he was re-assessed as end of life care and moved back to Millview Rutland House. Under the excellent care, he was back to normal in 3 months.
Well, what can I say. I love everything about Mill View. The staff are caring, attentive and pleasant towards the residents and family members. The home and grounds are very clean and tidy. I would recommend anyone looking for a home for their family member to visit Mil view as they are kind and most welcoming.
It is now Dad's second stay at Mill View. He was in Dove House, but now resident in Martin House. His vascular dementia has made him a different chap to look after and his obsession to escape care is heartbreaking at times. But we fee Martin House are looking after him as is best possible. We feel he is in the best place, with Mum being across in Albion, which means we can get them together on visits. Martin House phones us to keep us in touch with any issues or concerns regarding Dad, which give us peace of mind when we can't be there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 February 2026Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mill View Care Home.
There are no upcoming events for Mill View Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Advinia Healthcare Ltd
- 01 Apr 2017Recipient: Advinia Healthcare Ltd
- 15 Feb 2016Recipient: Advinia Healthcare Ltd
Accreditations
There are no accreditations posted yet for Mill View Care Home.
Meet the Team (1)

"I am a dedicated and compassionate Care Home Manager with over eight years’ experience in care management, committed to creating a safe, nurturing, and supportive environment for residents. I am passionate about delivering the highest standards of care, promoting residents’ wellbeing, and supporting the development of my team. Making a positive difference to residents’ lives is at the heart of everything I do, and I take great pride in leading a caring, committed team who share this same passion."
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