Mill View Care Home

Bridgeman Street, Bolton BL3 6SA
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7.6 82 Reviews
  • Mill View Care Home, Bolton
Mill View offers a range of care services that ensure the right level of care is provided for each resident. Whether staff are helping people to remain as independent as possible or providing complete dementia care, the home will be able to cater for each individual’s needs. Care is available for short or long term requirements and includes dementia care and palliative care.

Mill View comprises of four spacious houses; each house has its own dining room and lounge for residents to enjoy spending time in. All houses have access to the large gardens and bright conservatory and patio area.

Tasty meals are cooked in the home daily, as well as homemade cakes which are served every day with afternoon tea.

The home has several clubs which residents are encouraged to get involved with to continue a hobby, or even start a new one. Clubs include flower arranging, painting and gardening.
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Care Provided by Mill View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 180 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Nursing Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Nursing Care: from £1395

Subject to care needs assessment

These prices are only a guideline, please contact Mill View Care Home to find out the exact price for your requirements.

Contact Mill View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mill View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kim Weekes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (141)

Parking

  • Plenty of free private parking on site

Mill View Care Home Reviews (82)

7.6

Mill View Care Home has a Review Score of 7.6 (7.625) out of 10, based on 10 reviews in the last 2 years.
Over all time Mill View Care Home has 82 reviews.

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Reviewer Connection to Mill View Care Home
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Total of 82, showing 61-80
Review from Thomas D (Brother of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Just to say how much I am impressed with the care and attention I find the staff most diligent and caring. On a personal note, I find staff most helpful if I have to ask about my brother I always get an update on his wellbeing. I find Mill View Care Home most clean and fresh. I have been on numerous
occasions visiting gardens and coming along to meetings.


Activities - very much up to par!!

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Review from Tracy L (Daughter of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
I like this care home for my dad because it is the only home Dad has settled in. He is very happy and safe in Mill View. Dad always enjoys his meals and eats well. Dad is also very supported by all staff involved.
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Review from Lesley H (Daughter of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had a brief stay in Dove house, Mill View recently before passing away. The staff in the home were always helpful and very welcoming. I live some distance away so would often call to speak with my father over the phone. Enabling this to happen was an additional task in their day. I found they
tried as much as possible to make this happen and showed an awareness of how much it helped him to communicate with us.
I know how hard it can be to care for the different needs of residents and felt the staff there strove to achieve this whenever possible, treating dad with the dignity he deserved.
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Review from P A (Wife of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been more healthy since being in Mill View Care Home.
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Review from Christine B (Husband of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my husband receives in Martin House. The staff are very good at understanding his complex needs. I am satisfied with the care he's getting.
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Review from Stephen W (Resident) assisted by family/friend published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with this care home, however, I think there should be more staff at night time.
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Review from P E (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is well cared for in the home, he is settled and always appears to be content.
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Review from Cheryl L (Daughter of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mill View Care Home cares for my dad. Since he has been there, he has settled and is well looked after. The staff are very helpful and friendly.
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Review from Jean R (Daughter of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, my dad has come on leaps and bounds on Martin House all the team are caring and helpful well done to them all. Nothing is too much trouble. Thank you from all my family.
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Review from Lorraine T (Wife of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted December 29th, 2016 and settled in immediately. The standard of care from both staff and management is excellent and friendly. If a problem does arise we are informed immediately.


It is generally a warm inviting atmosphere and even the residents who cannot partake in activities

are involved in personal interaction with the staff. I am pleased to say that on days I cannot visit, I know he is being well cared for which in turn gives me peace of mind. I would like to thank all concerned.
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Review from Maureen W (Wife of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the staff and the way they support me when I come. Everyone is very supportive and I am happy.
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Review from Lynn R (Daughter of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home offers a very caring environment. They treat all residents as individuals and are aware of their differing needs.


All staff are very friendly both towards residents and relatives.

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Review from Linda W (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is always clean and looked after. She is happy and comfortable. The staff here are very good to residents and their families. We have never had any issues in the three years she has been here.
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Review from K H (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review only covers my experience when the care home was under the control of previous owners.
We have always felt that my mother was looked after well and the staff react positively whenever issues are raised.
They have all seemed to be very caring and willing to help.
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Review from Pamela M (Partner of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always thought the staff in Mill View Care Home are excellent management to kitchen staff. They go out of their way to help you and keep you informed about all aspects of my partner's care. I cannot fault them in any way.
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Review from C B (Grandson of Resident) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been a resident of Mill View for a few years now and I have found the staff to be very helpful, caring and totally committed to the care and needs to all residents. The home is always very clean, warm, friendly and inviting whenever you go. My grandma has always been very well looked
after and is very happy with the home that she has settled in. I would definitely recommend this home to anyone that might be looking for a lovely place to retire.
Reply from Jayne Duck, Customer services administrator at Mill View Care HomeThank you for your response. It is nice to know that your Grandma is happy and settled at the home and that you and your family have peace of mind knowing that she is looked after and happy.
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Review from Patricia D (Daughter of Resident) published on 11 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All our family are pleased with the excellent care that our mother received at Mill View Care Home The staff are all very helpful and caring and the management all very informative of any changes and our Mother was treated with respect at all times.
Reply from Jayne Duck, Customer services administrator at Mill View Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Tracey M (Daughter-in-law of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has amazing care standards both for the residents as well as the families. They could not do enough for us as a family when my mother in law was passing away. They gave us privacy as well as continuing to care for mum. Not easy with having a large family. When we had the funeral we drove through
Mill View as a mark of respect as this was the place she was so happy. What greeted us was amazing. Staff and residents were waiting with flowers. We as a family were blown away. We can't thank you all enough. Thank you, Dove.
Reply from Jayne Duck, Customer servicies administrator at Mill View Care Homesorry to hear of your lose please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Roy M (Husband of Resident) published on 24 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my wife two or three times a week usually at different times i.e 7am - 7pm. Also, I attend meetings organised by the management. I have observed the staff doing their daily duties and I am very impressed. They are the nicest courteous caring loving people you could ever wish to meet. The meals
are delightful I am having my Xmas dinner with the residents and staff. If I ever go in a care home I want to go to Mill View Care Home Bolton.
During my working life I worked as a service engineer in hospitals and care homes, so I know something of the subject.
Reply from Lydia Waller, Customer Service Administrator at Mill View Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Michelle F (Daughter of Resident) published on 25 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum passed away on the 21st August in Martin House, on day 10 of her fight for life. The staff in this section are truly amazing. They made her comfortable right to the end. She was pain-free. The staff regain your confidence in care homes as there are so many bad stories these days. They genuinely
care about the people and their families. More than a job to them. There are quite a few younger members of staff in their early 20s who must make their families so proud. I can't thank the staff enough for helping me through this process.
Reply from Emily Wilson, Customer Service Administrator at Mill View Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Current Review Score: 7.6 (7.625)

Overview of Review Score

The Review Score of 7.6 (7.625) out of 10 for Mill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.831 for Mill View Care Home is calculated as follows: ( (75 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (27 Very Poors x 1) ) ÷ 118 Ratings = 3.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.794 Points relating to the number of positive Reviews for Mill View Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 registered maximum number of service users is 36. 7 Positive Reviews ÷ 36 = 0.194
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Felicity

Felicity Knott

Job Title: Home Manager

I bring over twenty years of operational and clinical experience in health and social care, primarily within senior management roles supporting adult and older people’s services.


I am a career nurse with an honours degree in Dementia Studies and a management qualification. This combination of academic learning and hands-on experience has provided me with strong foundations in compassionate care, values-led leadership, professional standards, and a consistently high work ethic.


I adopt a calm, pragmatic approach to leadership and strive to create an open, inclusive, and trusting environment for both the people who live and work in our care homes. I am passionate about empowering others, supporting development, and celebrating achievement at every level.


At Millview Bolton, I am committed to creating a supportive and compassionate environment where residents feel valued, independent, and happy. Leading such a dedicated and caring team is a privilege, and I take great pride in the positive difference we make every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill View Care Home to verify any information. View our terms and conditions. Mill View Care Home has an Enhanced Service - more info.