Submit a Review for Burrows House
12 Derwent Road, Penge, London, SE20 8SW
View full details of Burrows HouseLatest Reviews for Burrows House
29 January 2026
I am happy in the home, I get my hair done and plenty parties. The staff are very kind to us. My room is very and kept nice and clean. We have had a restidents meeting and I quite enjoy hearing about the home meeting other people and get to see the management
08 January 2026
The staff and management are friendly and quick to respond to my mother's needs. She seems happy at this point in her dementia as she is still able to move around and go to her room if necessary.
18 November 2025
My brother and I viewed three different care
Homes local to us. We viewed burrows house last and made our decision right away,
Staff are all extra caring including the reception staff and mum appears reasonably happy during the transition period. Top marks
03 October 2025
At the home I am happy with my care and i can talk to my carers
I'm a vegetarian, and I like the food I get. And I like being in my room or the lounge; I like chatting with the residents. And I like the parties , and going to the shops
I like doing my crosswords with residents or with staff
24 September 2025
All the staff we have met at Burrows house have been brilliant, kind ,helpful and caring for my Dad so well. He seems to be settling well which I never thought he would do.
Thank you to the burrows house care team.
11 September 2025
My mother has been resident in Burrows House for about three years now. I do not live locally but I am able to visit every couple of months. My sister does live nearby and visits the home at least once per week. In all our dealings with the staff a Burrows house we have seen nothing but a
considerate and caring attitude. At the time we chose Burrows house for my mother we considered other bigger, glossier and probably better equipped homes. We were completely swayed by the warmth and kindness of the staff.
My mother is very frail in body and mind . She has very little capability for enjoyment and she needs care and kindness above all else. Every member of staff I have dealt with at Burrows House provides this care willingly and sincerely. I have great respect for them all.
29 July 2025
My dad has been at Burrows House for 6 months and is thriving. He is so well cared for by the wonderful staff and has settled in well. The staff are lovely and go above and beyond. So glad we chose Burrows House!
10 July 2025
Mum had dementia and was only in the home for 15 months before she passed away but in those months she was happy, very well cared for and as a family we all had peace of mind that she was in a safe place. The staff are wonderful, every single one of them, and so friendly. They make you feel you are
part of a big family. I'd like to thank them on behalf of myself and my family, we would have been lost without you
10 July 2025
My experience to date is one of complete satisfaction with all aspects of the 'Burrows House' operation, it is so reassuring for me to know that my wife is receiving the best possible care that she she so rightly deserves. The staff are absolutely fantastic and go above and beyond, and have become
good friends,to conclude l would state that without any hesitation l would highly recommend this as of 'Gold' standard without any reservation. Heartfelt thanks to you all.
12 June 2025
My mother was admitted to Burrows after she broke her hip for a 6 week period of winter resilience. When she completed this period she was assessed to decide whether to go home or to remain. She chose to stay at Burrows and for the next 6 years was supported to live her best life despite living with
dementia and increasing fragility. Thanks to everyone at Burrows for helping Mum in her final years.
04 June 2025
Burrows House is so caring and friendly. They made my father-in-law feel so welcome and ensured he felt at home right away. Thank you so much for looking after him.
29 May 2025
All staff very professional and welcoming.
My brother is very happy, which is important.
Premises extremely clean.
Residents are all happy and content.
Staff always making an effort with the residents.
Nothing is too much trouble, very helpful.
14 May 2025
Staff went above and beyond (as they always do) but this particular day, was my mum's 90th b.day and they gave us use of the common room and decorated it and staff made sure my mums hair had been cut and coloured. She looked lovely. She's very happy there, she's safe, she's clean and looked after
very well. All staff go above and beyond there to care for the residents including my mother. And that is from management, down to carers and kitchen staff.
12 May 2025
As a family we are very happy that our dad is at Burrows House. He is very settled and happy, everyone is so caring, kind and thoughtful. I never have to worry about him being looked after.
09 May 2025
The home provides everything for my mother in a caring and happy environment. When I visit I am always impressed by the cleanliness of the home and the way the staff look after the residents. I do not think that I would find any better care for my mother anywhere else.
09 May 2025
My friend is well looked after by staff. His room is well serviced. One carer is particularly helpful and caring. My friend nearly always seems contented and well cared for.
09 May 2025
My mother has been in the care of Burrows House staff since Aug '23, she is 93 and has mobility and mild dementia. Her care both physically and mentally has been excellent. Staff see that she is 'engaged' with everyday life and management have introduced new initiatives to stimulate those in their
care (memory boxes - accessible jigsaw puzzles). Relatives at encouraged to visit any time and for 'special events', together with relative review meetings.
06 May 2025
I would like to thank the Burrows House team for making Nans 100th birthday celebrations a personal experience for her. Everyone was genuinely pleased that she had reached such a great milestone in her life and wanted to celebrate with her. Special thanks to one member of staff in particular for
doing her hair, nails, arranging the birthday cake, putting up the banners and balloons and making sure she looked sparkly for the party but all the team made such an effort to congratulate Nan on the day. Another big thank you to another member of staff for the kindness she has shown Nan since her admission and making our time when we visit personal to us.
06 March 2025
Our dad has only been with you for a short time, yet he has settled in and seems very happy. He tells us he loves the staff and has already made friends with other residents. I am so happy we chose Burrows House. The whole atmosphere when you walk in is stimulating, friendly and fun.
10 September 2024
I'm really happy here, the staff are friendly, one member of staff, especially, is always cheerful.
When my family come to see me on a Thursday, they feel welcomed by everyone.
The food is marvellous!
I enjoy the parties and sitting with my friend and colouring.
Latest Reviews for Burrows House
29 January 2026
I am happy in the home, I get my hair done and plenty parties. The staff are very kind to us. My room is very and kept nice and clean. We have had a restidents meeting and I quite enjoy hearing about the home meeting other people and get to see the management
08 January 2026
The staff and management are friendly and quick to respond to my mother's needs. She seems happy at this point in her dementia as she is still able to move around and go to her room if necessary.
18 November 2025
My brother and I viewed three different care
Homes local to us. We viewed burrows house last and made our decision right away,
Staff are all extra caring including the reception staff and mum appears reasonably happy during the transition period. Top marks
03 October 2025
At the home I am happy with my care and i can talk to my carers
I'm a vegetarian, and I like the food I get. And I like being in my room or the lounge; I like chatting with the residents. And I like the parties , and going to the shops
I like doing my crosswords with residents or with staff
24 September 2025
All the staff we have met at Burrows house have been brilliant, kind ,helpful and caring for my Dad so well. He seems to be settling well which I never thought he would do.
Thank you to the burrows house care team.
11 September 2025
My mother has been resident in Burrows House for about three years now. I do not live locally but I am able to visit every couple of months. My sister does live nearby and visits the home at least once per week. In all our dealings with the staff a Burrows house we have seen nothing but a
considerate and caring attitude. At the time we chose Burrows house for my mother we considered other bigger, glossier and probably better equipped homes. We were completely swayed by the warmth and kindness of the staff.
My mother is very frail in body and mind . She has very little capability for enjoyment and she needs care and kindness above all else. Every member of staff I have dealt with at Burrows House provides this care willingly and sincerely. I have great respect for them all.
29 July 2025
My dad has been at Burrows House for 6 months and is thriving. He is so well cared for by the wonderful staff and has settled in well. The staff are lovely and go above and beyond. So glad we chose Burrows House!
10 July 2025
Mum had dementia and was only in the home for 15 months before she passed away but in those months she was happy, very well cared for and as a family we all had peace of mind that she was in a safe place. The staff are wonderful, every single one of them, and so friendly. They make you feel you are
part of a big family. I'd like to thank them on behalf of myself and my family, we would have been lost without you
10 July 2025
My experience to date is one of complete satisfaction with all aspects of the 'Burrows House' operation, it is so reassuring for me to know that my wife is receiving the best possible care that she she so rightly deserves. The staff are absolutely fantastic and go above and beyond, and have become
good friends,to conclude l would state that without any hesitation l would highly recommend this as of 'Gold' standard without any reservation. Heartfelt thanks to you all.
12 June 2025
My mother was admitted to Burrows after she broke her hip for a 6 week period of winter resilience. When she completed this period she was assessed to decide whether to go home or to remain. She chose to stay at Burrows and for the next 6 years was supported to live her best life despite living with
dementia and increasing fragility. Thanks to everyone at Burrows for helping Mum in her final years.
04 June 2025
Burrows House is so caring and friendly. They made my father-in-law feel so welcome and ensured he felt at home right away. Thank you so much for looking after him.
29 May 2025
All staff very professional and welcoming.
My brother is very happy, which is important.
Premises extremely clean.
Residents are all happy and content.
Staff always making an effort with the residents.
Nothing is too much trouble, very helpful.
14 May 2025
Staff went above and beyond (as they always do) but this particular day, was my mum's 90th b.day and they gave us use of the common room and decorated it and staff made sure my mums hair had been cut and coloured. She looked lovely. She's very happy there, she's safe, she's clean and looked after
very well. All staff go above and beyond there to care for the residents including my mother. And that is from management, down to carers and kitchen staff.
12 May 2025
As a family we are very happy that our dad is at Burrows House. He is very settled and happy, everyone is so caring, kind and thoughtful. I never have to worry about him being looked after.
09 May 2025
The home provides everything for my mother in a caring and happy environment. When I visit I am always impressed by the cleanliness of the home and the way the staff look after the residents. I do not think that I would find any better care for my mother anywhere else.
09 May 2025
My friend is well looked after by staff. His room is well serviced. One carer is particularly helpful and caring. My friend nearly always seems contented and well cared for.
09 May 2025
My mother has been in the care of Burrows House staff since Aug '23, she is 93 and has mobility and mild dementia. Her care both physically and mentally has been excellent. Staff see that she is 'engaged' with everyday life and management have introduced new initiatives to stimulate those in their
care (memory boxes - accessible jigsaw puzzles). Relatives at encouraged to visit any time and for 'special events', together with relative review meetings.
06 May 2025
I would like to thank the Burrows House team for making Nans 100th birthday celebrations a personal experience for her. Everyone was genuinely pleased that she had reached such a great milestone in her life and wanted to celebrate with her. Special thanks to one member of staff in particular for
doing her hair, nails, arranging the birthday cake, putting up the banners and balloons and making sure she looked sparkly for the party but all the team made such an effort to congratulate Nan on the day. Another big thank you to another member of staff for the kindness she has shown Nan since her admission and making our time when we visit personal to us.
06 March 2025
Our dad has only been with you for a short time, yet he has settled in and seems very happy. He tells us he loves the staff and has already made friends with other residents. I am so happy we chose Burrows House. The whole atmosphere when you walk in is stimulating, friendly and fun.
10 September 2024
I'm really happy here, the staff are friendly, one member of staff, especially, is always cheerful.
When my family come to see me on a Thursday, they feel welcomed by everyone.
The food is marvellous!
I enjoy the parties and sitting with my friend and colouring.