Submit a Review for Burrows House
12 Derwent Road, Penge, London, SE20 8SW
View full details of Burrows HouseLatest Reviews for Burrows House
27 April 2026
Care home manager and staff extremely helpful and attentive. Assesments thorough and easy. Rooms are spacious and clean. Safe and secure environment, especially for dementia patients. Overall a wonderful experience for my mother, the staff were extremely patient when she moved in helping her adapt.
09 April 2026
The staff at Burrows House are extremely friendly and care for my aunt with exceptional kindness, understanding and attention. They go above and beyond to support their residents and to engage them in uplifting and inspiring activities. The highlight of my visit today was a St Patrick's Day party,
where all of the residents were involved and the staff expended endless amounts of energy to make the occasion a wonderful event for everyone present. But perhaps most importantly, in spite of all my aunt's frailties she feels safe, secure and happy there.
01 April 2026
My friend had a month's respite care at Burrows House, and I was very satisfied with the care he received. The staff could not have been more helpful and caring. I would be happy for him to return to Burrows in the future.
12 March 2026
Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys the activities, she likes getting her nails done and hair cuts and parties very much. Staff always communicate well with her family, and make visiting a very
pleasent experience
29 January 2026
I am happy in the home, I get my hair done and plenty parties. The staff are very kind to us. My room is very and kept nice and clean. We have had a restidents meeting and I quite enjoy hearing about the home meeting other people and get to see the management
08 January 2026
The staff and management are friendly and quick to respond to my mother's needs. She seems happy at this point in her dementia as she is still able to move around and go to her room if necessary.
18 November 2025
My brother and I viewed three different care
Homes local to us. We viewed burrows house last and made our decision right away,
Staff are all extra caring including the reception staff and mum appears reasonably happy during the transition period. Top marks
03 October 2025
At the home I am happy with my care and i can talk to my carers
I'm a vegetarian, and I like the food I get. And I like being in my room or the lounge; I like chatting with the residents. And I like the parties , and going to the shops
I like doing my crosswords with residents or with staff
24 September 2025
All the staff we have met at Burrows house have been brilliant, kind ,helpful and caring for my Dad so well. He seems to be settling well which I never thought he would do.
Thank you to the burrows house care team.
11 September 2025
My mother has been resident in Burrows House for about three years now. I do not live locally but I am able to visit every couple of months. My sister does live nearby and visits the home at least once per week. In all our dealings with the staff a Burrows house we have seen nothing but a
considerate and caring attitude. At the time we chose Burrows house for my mother we considered other bigger, glossier and probably better equipped homes. We were completely swayed by the warmth and kindness of the staff.
My mother is very frail in body and mind . She has very little capability for enjoyment and she needs care and kindness above all else. Every member of staff I have dealt with at Burrows House provides this care willingly and sincerely. I have great respect for them all.
29 July 2025
My dad has been at Burrows House for 6 months and is thriving. He is so well cared for by the wonderful staff and has settled in well. The staff are lovely and go above and beyond. So glad we chose Burrows House!
10 July 2025
Mum had dementia and was only in the home for 15 months before she passed away but in those months she was happy, very well cared for and as a family we all had peace of mind that she was in a safe place. The staff are wonderful, every single one of them, and so friendly. They make you feel you are
part of a big family. I'd like to thank them on behalf of myself and my family, we would have been lost without you
10 July 2025
My experience to date is one of complete satisfaction with all aspects of the 'Burrows House' operation, it is so reassuring for me to know that my wife is receiving the best possible care that she she so rightly deserves. The staff are absolutely fantastic and go above and beyond, and have become
good friends,to conclude l would state that without any hesitation l would highly recommend this as of 'Gold' standard without any reservation. Heartfelt thanks to you all.
12 June 2025
My mother was admitted to Burrows after she broke her hip for a 6 week period of winter resilience. When she completed this period she was assessed to decide whether to go home or to remain. She chose to stay at Burrows and for the next 6 years was supported to live her best life despite living with
dementia and increasing fragility. Thanks to everyone at Burrows for helping Mum in her final years.
04 June 2025
Burrows House is so caring and friendly. They made my father-in-law feel so welcome and ensured he felt at home right away. Thank you so much for looking after him.
29 May 2025
All staff very professional and welcoming.
My brother is very happy, which is important.
Premises extremely clean.
Residents are all happy and content.
Staff always making an effort with the residents.
Nothing is too much trouble, very helpful.
14 May 2025
Staff went above and beyond (as they always do) but this particular day, was my mum's 90th b.day and they gave us use of the common room and decorated it and staff made sure my mums hair had been cut and coloured. She looked lovely. She's very happy there, she's safe, she's clean and looked after
very well. All staff go above and beyond there to care for the residents including my mother. And that is from management, down to carers and kitchen staff.
12 May 2025
As a family we are very happy that our dad is at Burrows House. He is very settled and happy, everyone is so caring, kind and thoughtful. I never have to worry about him being looked after.
09 May 2025
The home provides everything for my mother in a caring and happy environment. When I visit I am always impressed by the cleanliness of the home and the way the staff look after the residents. I do not think that I would find any better care for my mother anywhere else.
09 May 2025
My friend is well looked after by staff. His room is well serviced. One carer is particularly helpful and caring. My friend nearly always seems contented and well cared for.
Latest Reviews for Burrows House
27 April 2026
Care home manager and staff extremely helpful and attentive. Assesments thorough and easy. Rooms are spacious and clean. Safe and secure environment, especially for dementia patients. Overall a wonderful experience for my mother, the staff were extremely patient when she moved in helping her adapt.
09 April 2026
The staff at Burrows House are extremely friendly and care for my aunt with exceptional kindness, understanding and attention. They go above and beyond to support their residents and to engage them in uplifting and inspiring activities. The highlight of my visit today was a St Patrick's Day party,
where all of the residents were involved and the staff expended endless amounts of energy to make the occasion a wonderful event for everyone present. But perhaps most importantly, in spite of all my aunt's frailties she feels safe, secure and happy there.
01 April 2026
My friend had a month's respite care at Burrows House, and I was very satisfied with the care he received. The staff could not have been more helpful and caring. I would be happy for him to return to Burrows in the future.
12 March 2026
Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys the activities, she likes getting her nails done and hair cuts and parties very much. Staff always communicate well with her family, and make visiting a very
pleasent experience
29 January 2026
I am happy in the home, I get my hair done and plenty parties. The staff are very kind to us. My room is very and kept nice and clean. We have had a restidents meeting and I quite enjoy hearing about the home meeting other people and get to see the management
08 January 2026
The staff and management are friendly and quick to respond to my mother's needs. She seems happy at this point in her dementia as she is still able to move around and go to her room if necessary.
18 November 2025
My brother and I viewed three different care
Homes local to us. We viewed burrows house last and made our decision right away,
Staff are all extra caring including the reception staff and mum appears reasonably happy during the transition period. Top marks
03 October 2025
At the home I am happy with my care and i can talk to my carers
I'm a vegetarian, and I like the food I get. And I like being in my room or the lounge; I like chatting with the residents. And I like the parties , and going to the shops
I like doing my crosswords with residents or with staff
24 September 2025
All the staff we have met at Burrows house have been brilliant, kind ,helpful and caring for my Dad so well. He seems to be settling well which I never thought he would do.
Thank you to the burrows house care team.
11 September 2025
My mother has been resident in Burrows House for about three years now. I do not live locally but I am able to visit every couple of months. My sister does live nearby and visits the home at least once per week. In all our dealings with the staff a Burrows house we have seen nothing but a
considerate and caring attitude. At the time we chose Burrows house for my mother we considered other bigger, glossier and probably better equipped homes. We were completely swayed by the warmth and kindness of the staff.
My mother is very frail in body and mind . She has very little capability for enjoyment and she needs care and kindness above all else. Every member of staff I have dealt with at Burrows House provides this care willingly and sincerely. I have great respect for them all.
29 July 2025
My dad has been at Burrows House for 6 months and is thriving. He is so well cared for by the wonderful staff and has settled in well. The staff are lovely and go above and beyond. So glad we chose Burrows House!
10 July 2025
Mum had dementia and was only in the home for 15 months before she passed away but in those months she was happy, very well cared for and as a family we all had peace of mind that she was in a safe place. The staff are wonderful, every single one of them, and so friendly. They make you feel you are
part of a big family. I'd like to thank them on behalf of myself and my family, we would have been lost without you
10 July 2025
My experience to date is one of complete satisfaction with all aspects of the 'Burrows House' operation, it is so reassuring for me to know that my wife is receiving the best possible care that she she so rightly deserves. The staff are absolutely fantastic and go above and beyond, and have become
good friends,to conclude l would state that without any hesitation l would highly recommend this as of 'Gold' standard without any reservation. Heartfelt thanks to you all.
12 June 2025
My mother was admitted to Burrows after she broke her hip for a 6 week period of winter resilience. When she completed this period she was assessed to decide whether to go home or to remain. She chose to stay at Burrows and for the next 6 years was supported to live her best life despite living with
dementia and increasing fragility. Thanks to everyone at Burrows for helping Mum in her final years.
04 June 2025
Burrows House is so caring and friendly. They made my father-in-law feel so welcome and ensured he felt at home right away. Thank you so much for looking after him.
29 May 2025
All staff very professional and welcoming.
My brother is very happy, which is important.
Premises extremely clean.
Residents are all happy and content.
Staff always making an effort with the residents.
Nothing is too much trouble, very helpful.
14 May 2025
Staff went above and beyond (as they always do) but this particular day, was my mum's 90th b.day and they gave us use of the common room and decorated it and staff made sure my mums hair had been cut and coloured. She looked lovely. She's very happy there, she's safe, she's clean and looked after
very well. All staff go above and beyond there to care for the residents including my mother. And that is from management, down to carers and kitchen staff.
12 May 2025
As a family we are very happy that our dad is at Burrows House. He is very settled and happy, everyone is so caring, kind and thoughtful. I never have to worry about him being looked after.
09 May 2025
The home provides everything for my mother in a caring and happy environment. When I visit I am always impressed by the cleanliness of the home and the way the staff look after the residents. I do not think that I would find any better care for my mother anywhere else.
09 May 2025
My friend is well looked after by staff. His room is well serviced. One carer is particularly helpful and caring. My friend nearly always seems contented and well cared for.