Burrows House

12 Derwent Road, Penge, London SE20 8SW
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9.7 91 Reviews
  • Burrows House, London
Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled care packages, they specialise in Alzheimer’s & Dementia. The house offers 54 beds, including En-suite rooms and it’s surrounded by many parks, and only 6 minutes’ drive from the famous Crystal Palace Park. It’s in a populated yet peaceful location with pleasant surroundings, shops and other amenities. In addition, it has close transportation links, for an easy commute which is very convenient for visiting families.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Burrows House, the staff. Care workers are the heart of the business. Burrows House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents will also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En-Suite Facilities
-        5 days a week activities
-        All staff dementia trained
-        Many languages available for foreign and dementia residents
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Care Provided by Burrows House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

The price(s) shown are provided by the care home. Contact Burrows House for full pricing details and T&Cs.

Contact Burrows House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Burrows House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maryam Timamy (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience.


    8.00 -10.00hrs
    12.30 – 14.00hrs
    17.00 – 18.30hrs


    Burrows House normal visiting hours are:
    10.00 -12.30hrs
    14.00- 17.00hrs
    Visits outside of these times can be arranged with the home management prior to visiting.

Parking

  • Limited on site parking is available.

Burrows House Reviews (91)

9.7

Burrows House has a Review Score of 9.7 (9.725) out of 10, based on 27 reviews in the last 2 years.
Over all time Burrows House has 91 reviews.

Overall Experience
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Reviewer Connection to Burrows House
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Total of 91, showing 1-20
Review from P M (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home manager and staff extremely helpful and attentive. Assesments thorough and easy. Rooms are spacious and clean. Safe and secure environment, especially for dementia patients. Overall a wonderful experience for my mother, the staff were extremely patient when she moved in helping her adapt.
Reply from Maryam Timamy, General Manager at Burrows HouseThank you for sharing this, it's really lovely to hear.
We're so pleased your mother's move into Burrows House was a positive experience and that the team were able to support her so patiently as she settled in. We know that adjusting to a new home can take time, so helping someone feel comfortable and reassured is incredibly important to us.
It's also wonderful to hear your kind comments about our team and home. Thank you again for taking the time to share your experience.
Best wishes,
Maryam
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Review from Steve L (Nephew of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Burrows House are extremely friendly and care for my aunt with exceptional kindness, understanding and attention. They go above and beyond to support their residents and to engage them in uplifting and inspiring activities. The highlight of my visit today was a St Patrick's Day party, where
all of the residents were involved and the staff expended endless amounts of energy to make the occasion a wonderful event for everyone present. But perhaps most importantly, in spite of all my aunt's frailties she feels safe, secure and happy there.
Reply from Maryam Timamy, General Manager at Burrows HouseThank you for sharing such a lovely review. It's wonderful to hear how well your Aunt is cared for and that she feels safe, happy and supported at Burrows House.
We're so pleased you were able to join the St Patrick's Day celebrations, it was a fantastic day and a great example of how much thought and energy the team put into creating meaningful moments for our wonderful residents. It's always even more special when family and friends can be part of those occasions too.
Your kind words about our team's care and support mean a great deal to us all here. Thank you again for taking the time to share your experience.
Best wishes,
Maryam
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Review from Mary C (Friend of Resident) published on 1 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend had a month's respite care at Burrows House, and I was very satisfied with the care he received. The staff could not have been more helpful and caring. I would be happy for him to return to Burrows in the future.
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for sharing your experience and for your kind words. Best wishes, Maryam
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Review from Annette H (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys the activities, she likes getting her nails done and hair cuts and parties very much. Staff always communicate well with her family, and make visiting a very pleasent
experience
Reply from Maryam Timamy, General Manager at Burrows HouseThank you for sharing this. It's really lovely to hear that your mum has been happy at Burrows House and that the team have been so kind and attentive with her.
We're especially glad she enjoys the activities, and things like getting her nails and hair done and joining in with the parties. Those moments can make such a difference to day-to-day life.
It's also nice to know that you've felt welcomed when visiting and kept well informed. Thank you once again, your kind words mean a lot to us!
Best wishes,
Maryam
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Review from D B (Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy in the home, I get my hair done and plenty parties. The staff are very kind to us. My room is very and kept nice and clean. We have had a restidents meeting and I quite enjoy hearing about the home meeting other people and get to see the management
Reply from Maryam Timamy, General Manager at Burrows HouseThank you for sharing your thoughts. We're so pleased to hear that you're happy here, enjoying your hair appointments, parties, and resident meetings. Your feedback means a lot to the team, and we're delighted you're enjoying life at Burrows House!
Best wishes,
Maryam
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Review from Steven G (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management are friendly and quick to respond to my mother's needs. She seems happy at this point in her dementia as she is still able to move around and go to her room if necessary.
Reply from Chante Woodley, Marketing Coordinator at Burrows HouseThank you for your kinds review! Warm wishes, Maryam
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Review from Colin S (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I viewed three different care
Homes local to us. We viewed burrows house last and made our decision right away,
Staff are all extra caring including the reception staff and mum appears reasonably happy during the transition period. Top marks
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for choosing our home for your lovely mum. We appreciate the kind words.
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Review from M M (Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the home I am happy with my care and i can talk to my carers
I'm a vegetarian, and I like the food I get. And I like being in my room or the lounge; I like chatting with the residents. And I like the parties , and going to the shops
I like doing my crosswords with residents or with staff
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for sharing your experience of living at our home! Best wishes, Maryam
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Review from Lynne H (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff we have met at Burrows house have been brilliant, kind ,helpful and caring for my Dad so well. He seems to be settling well which I never thought he would do.
Thank you to the burrows house care team.
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for your kind review! I will be sure to share your lovely comments with everyone.
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Review from Chris B (Son of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident in Burrows House for about three years now. I do not live locally but I am able to visit every couple of months. My sister does live nearby and visits the home at least once per week. In all our dealings with the staff a Burrows house we have seen nothing but a considerate
and caring attitude. At the time we chose Burrows house for my mother we considered other bigger, glossier and probably better equipped homes. We were completely swayed by the warmth and kindness of the staff.
My mother is very frail in body and mind . She has very little capability for enjoyment and she needs care and kindness above all else. Every member of staff I have dealt with at Burrows House provides this care willingly and sincerely. I have great respect for them all.
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Review from J S (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Burrows House for 6 months and is thriving. He is so well cared for by the wonderful staff and has settled in well. The staff are lovely and go above and beyond. So glad we chose Burrows House!
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for sharing your experience of our home, we really appreciate your kind comments.
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Review from Beverley B (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had dementia and was only in the home for 15 months before she passed away but in those months she was happy, very well cared for and as a family we all had peace of mind that she was in a safe place. The staff are wonderful, every single one of them, and so friendly. They make you feel you are
part of a big family. I'd like to thank them on behalf of myself and my family, we would have been lost without you
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for sharing your experience of our home and the care we provide at such a difficult time for you and your family. Warm wishes
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Review from Brian H (Husband of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience to date is one of complete satisfaction with all aspects of the 'Burrows House' operation, it is so reassuring for me to know that my wife is receiving the best possible care that she she so rightly deserves. The staff are absolutely fantastic and go above and beyond, and have become good
friends,to conclude l would state that without any hesitation l would highly recommend this as of 'Gold' standard without any reservation. Heartfelt thanks to you all.
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for your heartfelt message. We're truly grateful for your kind words and so pleased to hear that you feel supported. Warm Wishes, Maryam.
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Review from L T (Son of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted to Burrows after she broke her hip for a 6 week period of winter resilience. When she completed this period she was assessed to decide whether to go home or to remain. She chose to stay at Burrows and for the next 6 years was supported to live her best life despite living with
dementia and increasing fragility. Thanks to everyone at Burrows for helping Mum in her final years.
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for sharing these kind words. It was a privilege to care for your mother, and your message means a great deal to all of us at Burrows House. Warmest Wishes, Maryam.
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Review from Charlotte H (Daughter-in-law of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burrows House is so caring and friendly. They made my father-in-law feel so welcome and ensured he felt at home right away. Thank you so much for looking after him.
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for sharing your experience of our home. Warmest regards.
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Review from Linda K (Sister of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very professional and welcoming.
My brother is very happy, which is important.
Premises extremely clean.
Residents are all happy and content.
Staff always making an effort with the residents.
Nothing is too much trouble, very helpful.
Reply from Maryam, Home Manager at Burrows HouseThank you for taking the time to share your experience. Best wishes
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Review from Bernie C (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff went above and beyond (as they always do) but this particular day, was my mum's 90th b.day and they gave us use of the common room and decorated it and staff made sure my mums hair had been cut and coloured. She looked lovely. She's very happy there, she's safe, she's clean and looked after very
well. All staff go above and beyond there to care for the residents including my mother. And that is from management, down to carers and kitchen staff.
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you so much for your lovely words, it was our pleasure to help celebrate your mum's 90th birthday! Best regards
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Review from Martine S (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very happy that our dad is at Burrows House. He is very settled and happy, everyone is so caring, kind and thoughtful. I never have to worry about him being looked after.
Reply from Maryam Timamy, Home Manager at Burrows HouseThank you for your kind words, it is our pleasure to care for your dad! Warm regards
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Review from Malcolm R (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home provides everything for my mother in a caring and happy environment. When I visit I am always impressed by the cleanliness of the home and the way the staff look after the residents. I do not think that I would find any better care for my mother anywhere else.
Reply from Maryam, Home Manager at Burrows HouseThank you for your kind words. With best wishes.
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Review from Mary S (Friend of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is well looked after by staff. His room is well serviced. One carer is particularly helpful and caring. My friend nearly always seems contented and well cared for.
Reply from Maryam, Home Manager at Burrows HouseThank you for taking the time to leave us a review! Best wishes
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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Burrows House is calculated as follows: ( (238 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 316 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burrows House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Maryam

Maryam Timamy

Job Title: Care Home Manager Joined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.

Frequently Asked Questions about Burrows House

What types of Care is Burrows House registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Burrows House have?

There are 54 Single Rooms.

What are the Facilities & Services at Burrows House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burrows House to the centre of London?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrows House to verify any information. View our terms and conditions. Burrows House has an Enhanced Service - more info.