Burrows House

12 Derwent Road, Penge, London SE20 8SW
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9.7 83 Reviews
  • Burrows House, London
Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled care packages, they specialise in Alzheimer’s & Dementia. The house offers 54 beds, including En-suite rooms and it’s surrounded by many parks, and only 6 minutes’ drive from the famous Crystal Palace Park. It’s in a populated yet peaceful location with pleasant surroundings, shops and other amenities. In addition, it has close transportation links, for an easy commute which is very convenient for visiting families.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Burrows House, the staff. Care workers are the heart of the business. Burrows House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents will also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En-Suite Facilities
-        5 days a week activities
-        All staff dementia trained
-        Many languages available for foreign and dementia residents
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Burrows House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maryam Timamy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission to the home is subject to completion of a pre-admission assessment.
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience.


    8.00 -10.00hrs
    12.30 – 14.00hrs
    17.00 – 18.30hrs


    Burrows House normal visiting hours are:
    10.00 -12.30hrs
    14.00- 17.00hrs
    Visits outside of these times can be arranged with the home management prior to visiting.

Parking

  • Limited on site parking is available.

Burrows House Reviews (83)

9.7

Burrows House has a Review Score of 9.7 (9.651) out of 10, based on 31 reviews in the last 2 years.
Over all time Burrows House has 83 reviews.

Overall Experience
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Reviewer Connection to Burrows House
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Total of 83, showing 1-20
Review from Chris B (Son of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident in Burrows House for about three years now. I do not live locally but I am able to visit every couple of months. My sister does live nearby and visits the home at least once per week. In all our dealings with the staff a Burrows house we have seen nothing but a considerate
and caring attitude. At the time we chose Burrows house for my mother we considered other bigger, glossier and probably better equipped homes. We were completely swayed by the warmth and kindness of the staff.
My mother is very frail in body and mind . She has very little capability for enjoyment and she needs care and kindness above all else. Every member of staff I have dealt with at Burrows House provides this care willingly and sincerely. I have great respect for them all.
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Review from J S (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Burrows House for 6 months and is thriving. He is so well cared for by the wonderful staff and has settled in well. The staff are lovely and go above and beyond. So glad we chose Burrows House!
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing your experience of our home, we really appreciate your kind comments.

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Review from Beverley B (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had dementia and was only in the home for 15 months before she passed away but in those months she was happy, very well cared for and as a family we all had peace of mind that she was in a safe place. The staff are wonderful, every single one of them, and so friendly. They make you feel you are
part of a big family. I'd like to thank them on behalf of myself and my family, we would have been lost without you
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing your experience of our home and the care we provide at such a difficult time for you and your family. Warm wishes

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Review from Brian H (Husband of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience to date is one of complete satisfaction with all aspects of the 'Burrows House' operation, it is so reassuring for me to know that my wife is receiving the best possible care that she she so rightly deserves. The staff are absolutely fantastic and go above and beyond, and have become good
friends,to conclude l would state that without any hesitation l would highly recommend this as of 'Gold' standard without any reservation. Heartfelt thanks to you all.
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your heartfelt message. We're truly grateful for your kind words and so pleased to hear that you feel supported. Warm Wishes, Maryam.

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Review from L T (Son of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted to Burrows after she broke her hip for a 6 week period of winter resilience. When she completed this period she was assessed to decide whether to go home or to remain. She chose to stay at Burrows and for the next 6 years was supported to live her best life despite living with
dementia and increasing fragility. Thanks to everyone at Burrows for helping Mum in her final years.
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing these kind words. It was a privilege to care for your mother, and your message means a great deal to all of us at Burrows House. Warmest Wishes, Maryam.

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Review from Charlotte H (Daughter-in-law of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burrows House is so caring and friendly. They made my father-in-law feel so welcome and ensured he felt at home right away. Thank you so much for looking after him.
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for sharing your experience of our home. Warmest regards.

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Review from Linda K (Sister of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very professional and welcoming.
My brother is very happy, which is important.
Premises extremely clean.
Residents are all happy and content.
Staff always making an effort with the residents.
Nothing is too much trouble, very helpful.
Reply from Maryam, Home Manager at Burrows House

Thank you for taking the time to share your experience. Best wishes

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Review from Bernie C (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff went above and beyond (as they always do) but this particular day, was my mum's 90th b.day and they gave us use of the common room and decorated it and staff made sure my mums hair had been cut and coloured. She looked lovely. She's very happy there, she's safe, she's clean and looked after very
well. All staff go above and beyond there to care for the residents including my mother. And that is from management, down to carers and kitchen staff.
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you so much for your lovely words, it was our pleasure to help celebrate your mum's 90th birthday! Best regards

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Review from Martine S (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very happy that our dad is at Burrows House. He is very settled and happy, everyone is so caring, kind and thoughtful. I never have to worry about him being looked after.
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your kind words, it is our pleasure to care for your dad! Warm regards

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Review from Malcolm R (Son of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home provides everything for my mother in a caring and happy environment. When I visit I am always impressed by the cleanliness of the home and the way the staff look after the residents. I do not think that I would find any better care for my mother anywhere else.
Reply from Maryam, Home Manager at Burrows House

Thank you for your kind words. With best wishes.

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Review from Mary S (Friend of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is well looked after by staff. His room is well serviced. One carer is particularly helpful and caring. My friend nearly always seems contented and well cared for.
Reply from Maryam, Home Manager at Burrows House

Thank you for taking the time to leave us a review! Best wishes

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Review from Heather P (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care of Burrows House staff since Aug '23, she is 93 and has mobility and mild dementia. Her care both physically and mentally has been excellent. Staff see that she is 'engaged' with everyday life and management have introduced new initiatives to stimulate those in their care
(memory boxes - accessible jigsaw puzzles). Relatives at encouraged to visit any time and for 'special events', together with relative review meetings.
Reply from Maryam, Home Manager at Burrows House

Thank you for sharing your experience of our home. Best wishes.

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Review from Tracey R (Granddaughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the Burrows House team for making Nans 100th birthday celebrations a personal experience for her. Everyone was genuinely pleased that she had reached such a great milestone in her life and wanted to celebrate with her. Special thanks to one member of staff in particular for doing
her hair, nails, arranging the birthday cake, putting up the banners and balloons and making sure she looked sparkly for the party but all the team made such an effort to congratulate Nan on the day. Another big thank you to another member of staff for the kindness she has shown Nan since her admission and making our time when we visit personal to us.
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Review from S T (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has only been with you for a short time, yet he has settled in and seems very happy. He tells us he loves the staff and has already made friends with other residents. I am so happy we chose Burrows House. The whole atmosphere when you walk in is stimulating, friendly and fun.
Reply from Maryam, Home Manager at Burrows House

Thank you for sharing your experience of our home. We're delighted to have Dad with us. Warmest regards, Maryam and team

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Review from Steven G (Son of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had her first day there, she fitted in very well. The staff were welcoming and there were children visiting the residents which was a great idea. The Christmas decorations added a nice attraction.
Reply from Maryam, Care Home Manager at Burrows House

Dear Steven, thank you for your kind words! We're pleased your mother feels welcome. Kind regards, Maryam.

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Review from I P (Resident) assisted by family/friend published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm really happy here, the staff are friendly, one member of staff, especially, is always cheerful.
When my family come to see me on a Thursday, they feel welcomed by everyone.
The food is marvellous!
I enjoy the parties and sitting with my friend and colouring.
Reply from Maryam Timamy, Home manager at Burrows House

Thank you for your kind words and positive feedback. We're delighted to hear that you're really happy here!

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Review from K R (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a warm feeling at Burrows House and the staff are really lovely and have a great relationship with the residents and are very welcoming to family members who come to visit.
I feel happy my mum is being cared for in such capable hands.
Reply from Maryam Timamy, Home Manager at Burrows House

We are so pleased to hear you're happy with your mum's care here at Burrows House. We shall let our staff know about your positive feedback. Warm wishes, Maryam.

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Review from J R (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in the home for ten months now, settled in very well and seems to really enjoy the company of the other residents and the carers. Her bedroom is personalised and the whole home is very clean. Every member of staff here is very friendly and greets you by your first name, always asking after
my dad who found it really hard when she moved in. All residents are given a cake and flowers on their birthday and they celebrate the day with other residents on their unit. They have numerous parties with a singer or music with the residents getting up dancing. Afterwards, they will have refreshments usually based on the theme of the party. They have visits from a local nursery, church and a panto group and do movement to music and gentle activities in their individual lounges. Yesterday they were all out in the garden having ice cream with music. As a family, we are very happy that we chose to send Mum to Burrows House. She is happy and that gives us peace of mind.
Reply from Maryam, Manager at Burrows House

Thank you so much for your heartfelt review! We are thrilled to hear that your mum has settled in so well and is enjoying her time at Burrows House.

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Review from Joanna A (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went to Burrows House after being discharged from hospital after a major stroke for a Discharge Assessment. All the staff were very kind and my dad had excellent care during his 4 week stay. Everyone was very friendly and welcoming whenever we visited. His main carer not only helped Dad but she
always took the time to update us on his progress and was supportive of us during this difficult time.
Reply from Maryam Timamy, Manager at Burrows House

Thank you so much for your kind words and for sharing your experience at Burrows House Care Home. Your reveiw is greatly appreciated and will be shared with our team. Thank you again.

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Review from Stanley J (Husband of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no need to write a review, as I cannot find one fault. Keep up the excellent work.
Reply from Maryam Timamy, General Manager at Burrows House

Thank you so much for your kind words! We truly appreciate your feedback and support.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Burrows House is calculated as follows: ( (272 Excellents x 5) + (65 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 358 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burrows House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Maryam

Maryam Timamy

Job Title: Care Home Manager Joined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.

Frequently Asked Questions about Burrows House

What types of Care is Burrows House registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Burrows House have?

There are 54 Single Rooms.

What are the Facilities & Services at Burrows House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burrows House to the centre of London?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrows House to verify any information. View our terms and conditions. Burrows House has an Enhanced Service - more info.