Burrows House, London, London
Burrows House, London, London
Burrows House, London, London

Burrows House specialised in a range of skilled care packages, with the facility and carers' abilities ideal for older people's care, while also being able to help adults with learning disabilities and other mental health complications.

This purpose-built accommodation suits the personal freedoms and privacy of residents, together with the potential of hardworking employees. Though a peaceful location with pleasant surroundings, the home is a short distance from shops and other amenities.

Group: Gold Care Homes

Person in charge: Maryam Timamy (Manager)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Residents aged 65 years and over. Ages 65+.

Languages Spoken by Staff (other than English): Arabic, Spanish; Castilian, Italian, Polish, Russian, Tagalog

Single Rooms: 54

Rooms with ensuite WC: 1

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

8 parking space available

Latest Care Quality Commission* Report on Burrows House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Burrows House has a Review Score of 7.9 (7.925)

The Review Score of 7.9 (maximum of 10) for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Burrows House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.49 for Burrows House is calculated as follows: ( (80 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 153 Ratings = 4.49

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.435 Points relating to the number of positive Reviews for Burrows House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.8 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Burrows House?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Burrows House

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

The staff were very friendly and welcoming on my initial visit, and their attitude has not changed since my husband arrived at the home. He has settled in well and is so much more chatty and lively than when he was at home with me prior to hospital admission. The staff engage with him well and have laughs and jokes etc. The food quality is good although some changes need to be made because my husband has dysphagia. The domestic and laundry staff are also friendly and chatty to both my husband and myself

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All the carers spend time listening to residents and providing a high standard of care. I am always welcome to ask questions and feel comfortable leaving my father in their care.

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All staff excellent, very caring. Excellent value for money.

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

We are happy for my mother-in-law to be here.

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff were very supportive to our family during this difficult time. They gave our mum care and love when she was feeling very vulnerable. We felt comfort in knowing our mother was safe and secure being well looked after. She loved the food and enjoyed all the entertainment they provided. Thank you so much for everything. Burrows has been a wonderful caring "home" for my darling mum in her final years. I can't thank you enough.

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister and I are very satisfied with the home. We know mum is safe and well cared for, clean, as is her bed and clothes. The staff always welcome us, since mum arrived in Oct 15 she has improved (she got very low in hosp). Mum has her hair done every week, the service provided is good.

How likely would you be to recommend Burrows House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have always received a warm and sincere welcome from all the staff- management and care staff. More importantly we have always found auntie clean, comfortable and well groomed. (praise indeed deserved here as she can be "challenging!") Her room is invariably very clean and tidy. So thank you everyone for great team-work!

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All of the carers appear to be professional with a friendly manner. At times some of the residents need a little extra commitment and somehow the carers manage their needs with a pleasant attitude. If there are any concerns they always listen and act according very pleasant atmosphere.

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Staff very friendly and obliging. My husband is kept very clean and tidy. Housekeeper keeps place very clean.

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My husband and I are very pleased with this care home. Our friend who has alzheimer's is happier than she has been for a long time since she has been in the home. The home has a lovely friendly atmosphere and is bright and clean. The staff are always available to speak to, our friend could not be happier and content and we have peace of mind.

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a complete fluke that my mother wound up in Burrows. Originally she was allocated to another home, dingy (we thought) unsafe. We were given 3 hours to find an alternative as she was to be discharged from hospital the next morning. We live 2 hours drive away and initially thought we would move mum near to us. However, we are so delighted with the care she receives that we are prepared to travel to see her rather then risk a move to somewhere else that is unlikely to be so good for her.

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The home is old fashioned but right for the age of the elderly people who live here. The staff are very helpful and kind, they will try and be as helpful as possible. I have met some very kind staff while visiting a former client. The home is always clean and tidy. It smells a bit but is still comfortable for the service user. While treating the service user with dignity and respect.

How likely would you be to recommend Burrows House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

My mother has been in the home for about one year. In that time she has been very well cared for. The staff are extremely capable, friendly to all and look after the residents as if they are family. From the moment you enter Burrows House you are made to feel at home.

How likely would you be to recommend Burrows House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Burrows House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Burrows House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Burrows House