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- Burrows House care home

The food is marvellous! I enjoy the parties and sitting with my friend and colouring.I P(Resident / Service User)

I used to ask him if everything was alright and he used to say "better than jamLouis L(Son of Resident/Service User)


The food is marvellous! I enjoy the parties and sitting with my friend and colouring.I P(Resident / Service User)

I used to ask him if everything was alright and he used to say "better than jamLouis L(Son of Resident/Service User)


Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.
Burrows House specialises’ in a range of skilled...
Care Provided by Burrows House
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Burrows House for full pricing details and T&Cs.
Contact Burrows House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Maryam Timamy(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 105
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience. 8.00 -10.00hrs 12.30 – 14.00hrs 17.00 – 18.30hrs Burrows House normal visiting hours are: 10.00 -12.30hrs 14.00- 17.00hrs Visits outside of these times can be arranged with the home management prior to visiting.
Parking
- Limited on site parking is available.
Burrows House Reviews (94)
Burrows House has a Review Score of 9.7 (9.745) out of 10, based on 28 reviews in the last 2 years.
Over all time Burrows House has 94 reviews.
From the moment we walked through the doors of Burrows House we knew it was the right choice and believe me we visited many other care homes.. My mother-in-law had consistent love, care and attention throughout the last 10 years. She loved her food and I can confirm that it always smelt and tasted delicious. Her clothes were always clean and the rooms spotless. The chef has been with them 20 years!! She was in later years unable to join in with the activities and parties arranged by the activities manager but she loved to sing along when she did attend.
The Manager at Burrows seems to have the "magic touch" as regards finding such wonderful caring staff and both my husband and myself would have no hesitation in recommending Burrows House.
Thank you ALL once again
It means so much to hear that, over the past 10 years, she was cared for with such kindness, consistency and compassion from our team. Knowing that you felt confident in your decision from the very...
I visit my friend at Burrows House monthly. She is happy to see me and appears well cared for. She praises the carers and especially the activity coordinator for her enthusiasm. The carers always make me feel welcome and offer refreshments when I arrive.
Thank you for sharing this, it's really lovely to hear that your friend is happy and enjoying her time at Burrows House, and that the care she receives is clear to see when you visit. It's especially nice to hear your kind words about the activities team and their enthusiasm. We're great believers...
My experience is one of total satisfaction, Burrows House is outstanding in all aspects. The staff are exceptional and go above and beyond, a much needed provider and greatly appreciated by my wife and myself. To be highly recommended.
We're so pleased our team's care and support have made a difference for both you and your wife. Hearing that you feel so well supported and would recommend the...
Care home manager and staff extremely helpful and attentive. Assesments thorough and easy. Rooms are spacious and clean. Safe and secure environment, especially for dementia patients. Overall a wonderful experience for my mother, the staff were extremely patient when she moved in helping her adapt.
We're so pleased your mother's move into Burrows House was a positive experience and that the team were able to support her so patiently as she settled in. We know that adjusting to a new home can take time, so helping someone feel...
The staff at Burrows House are extremely friendly and care for my aunt with exceptional kindness, understanding and attention. They go above and beyond to support their residents and to engage them in uplifting and inspiring activities. The highlight of my visit today was a St Patrick's Day party, where all of the residents were involved and the staff expended endless amounts of energy to make the occasion a wonderful event for everyone present. But perhaps most importantly, in spite of all my aunt's frailties she feels safe, secure and happy there.
We're so pleased you were able to join the St Patrick's Day celebrations, it was a fantastic day and a great example of how much thought...
My friend had a month's respite care at Burrows House, and I was very satisfied with the care he received. The staff could not have been more helpful and caring. I would be happy for him to return to Burrows in the future.
Thank you for sharing your experience and for your kind words. Best wishes, Maryam
Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys the activities, she likes getting her nails done and hair cuts and parties very much. Staff always communicate well with her family, and make visiting a very pleasent experience
We're especially glad she enjoys the activities, and things like getting her nails and hair done and joining in with the parties. Those...
I am happy in the home, I get my hair done and plenty parties. The staff are very kind to us. My room is very and kept nice and clean. We have had a restidents meeting and I quite enjoy hearing about the home meeting other people and get to see the management
Best wishes,
Maryam
The staff and management are friendly and quick to respond to my mother's needs. She seems happy at this point in her dementia as she is still able to move around and go to her room if necessary.
Thank you for your kinds review! Warm wishes, Maryam
Homes local to us. We viewed burrows house last and made our decision right away,
Staff are all extra caring including the reception staff and mum appears reasonably happy during the transition period. Top marks
Thank you for choosing our home for your lovely mum. We appreciate the kind words.
I'm a vegetarian, and I like the food I get. And I like being in my room or the lounge; I like chatting with the residents. And I like the parties , and going to the shops
I like doing my crosswords with residents or with staff
Thank you for sharing your experience of living at our home! Best wishes, Maryam
Thank you to the burrows house care team.
Thank you for your kind review! I will be sure to share your lovely comments with everyone.
My mother is very frail in body and mind . She has very little capability for enjoyment and she needs care and kindness above all else. Every member of staff I have dealt with at Burrows House provides this care willingly and sincerely. I have great respect for them all.
My dad has been at Burrows House for 6 months and is thriving. He is so well cared for by the wonderful staff and has settled in well. The staff are lovely and go above and beyond. So glad we chose Burrows House!
Thank you for sharing your experience of our home, we really appreciate your kind comments.
Mum had dementia and was only in the home for 15 months before she passed away but in those months she was happy, very well cared for and as a family we all had peace of mind that she was in a safe place. The staff are wonderful, every single one of them, and so friendly. They make you feel you are part of a big family. I'd like to thank them on behalf of myself and my family, we would have been lost without you
Thank you for sharing your experience of our home and the care we provide at such a difficult time for you and your family. Warm wishes
My experience to date is one of complete satisfaction with all aspects of the 'Burrows House' operation, it is so reassuring for me to know that my wife is receiving the best possible care that she she so rightly deserves. The staff are absolutely fantastic and go above and beyond, and have become good friends,to conclude l would state that without any hesitation l would highly recommend this as of 'Gold' standard without any reservation. Heartfelt thanks to you all.
Thank you for your heartfelt message. We're truly grateful for your kind words and so pleased to hear that you feel supported. Warm Wishes, Maryam.
My mother was admitted to Burrows after she broke her hip for a 6 week period of winter resilience. When she completed this period she was assessed to decide whether to go home or to remain. She chose to stay at Burrows and for the next 6 years was supported to live her best life despite living with dementia and increasing fragility. Thanks to everyone at Burrows for helping Mum in her final years.
Thank you for sharing these kind words. It was a privilege to care for your mother, and your message means a great deal to all of us at Burrows House. Warmest Wishes, Maryam.
Burrows House is so caring and friendly. They made my father-in-law feel so welcome and ensured he felt at home right away. Thank you so much for looking after him.
Thank you for sharing your experience of our home. Warmest regards.
My brother is very happy, which is important.
Premises extremely clean.
Residents are all happy and content.
Staff always making an effort with the residents.
Nothing is too much trouble, very helpful.
Thank you for taking the time to share your experience. Best wishes
Staff went above and beyond (as they always do) but this particular day, was my mum's 90th b.day and they gave us use of the common room and decorated it and staff made sure my mums hair had been cut and coloured. She looked lovely. She's very happy there, she's safe, she's clean and looked after very well. All staff go above and beyond there to care for the residents including my mother. And that is from management, down to carers and kitchen staff.
Thank you so much for your lovely words, it was our pleasure to help celebrate your mum's 90th birthday! Best regards
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 22 Jul 2026
There is something about a live performance that just lifts the whole room, and our recent visit from Golden Years Entertainment was a lovely reminder of that. It wasn’t just...
- 14 Jul 2026
Our wonderful residents and our team at Burrows House marked National Cheese Day with an afternoon dedicated to one of the nation’s favourite foods, bringing everyone together to enjoy great...
- 09 Jul 2026
It’s been a very exciting time here at Burrows House Care Home as our wonderful residents have all recently took part in something a little different. Our home has officially...
There are no upcoming events for Burrows House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Burrows House.
Meet the Team (1)

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.
Frequently Asked Questions about Burrows House
What types of Care is Burrows House registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Burrows House have?
There are 54 Single Rooms.
What are the Facilities & Services at Burrows House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Burrows House to the centre of London?
7.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrows House to verify any information. View our terms and conditions. Burrows House has an Enhanced Service -more info.