Burrows House

12 Derwent Road, Penge, London SE20 8SW
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9.7 83 Reviews
  • Burrows House, London
Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled care packages, they specialise in Alzheimer’s & Dementia. The house offers 54 beds, including En-suite rooms and it’s surrounded by many parks, and only 6 minutes’ drive from the famous Crystal Palace Park. It’s in a populated yet peaceful location with pleasant surroundings, shops and other amenities. In addition, it has close transportation links, for an easy commute which is very convenient for visiting families.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Burrows House, the staff. Care workers are the heart of the business. Burrows House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents will also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En-Suite Facilities
-        5 days a week activities
-        All staff dementia trained
-        Many languages available for foreign and dementia residents
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Burrows House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maryam Timamy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission to the home is subject to completion of a pre-admission assessment.
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience.


    8.00 -10.00hrs
    12.30 – 14.00hrs
    17.00 – 18.30hrs


    Burrows House normal visiting hours are:
    10.00 -12.30hrs
    14.00- 17.00hrs
    Visits outside of these times can be arranged with the home management prior to visiting.

Parking

  • Limited on site parking is available.

Burrows House Reviews (83)

9.7

Burrows House has a Review Score of 9.7 (9.651) out of 10, based on 31 reviews in the last 2 years.
Over all time Burrows House has 83 reviews.

Overall Experience
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Reviewer Connection to Burrows House
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Total of 83, showing 61-80
Review from S S (Wife of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite happy with care but clothes are mixed up, even though marked. Also, things go by other patients which can't be helped I should think.
Thank you.
Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

Thank you for your comment, we will discuss the clothing issue with the home manager - kind regards.

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Review from Graham P (Friend of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found the staff very friendly doing a difficult job, underresourced.
Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Hello, thank you for your review. We're glad that you are happy with our staff, and we hope to change your view of our home in the near future.

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Review from Terence H (Son of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found Burrows House was a very good care home. The staff were thoughtful, very caring, really looked after my Mum. Burrows House was exceptionally clean, my Mum's room was kept spotless and my Mum looked clean and tidy.
Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Wonderful, thank you for your review!

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Review from Allison P (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was a resident in this care home for nearly six years until she recently passed away. In all that time I found the staff to be very caring and helpful for all my mum's needs. My mum still attended her church services and the home always had her ready to be picked up. I could not have asked for
a better team of people when I was struggling myself with mum. It's very clean and tidy, you're always made to feel welcome. The food looked lovely. Well done.
Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Wonderful feedback, we're really glad your mother's social life had remained the same, thank you for your kind words.

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Review from Susan J (Daughter of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the day Mum entered her new home at Burrows she was made to feel special. They treated her with respect and a real lady. Nothing was too much. Myself and my sisters and brother were always made welcome and treated like family. Will miss the staff and Brorws very much.
Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Wonderful feedback - thank you for your kind words!

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Review from Jenny P (Daughter of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burrows House took mum in 4 and a half years ago and we could not be more pleased with the care they have given mum.
The staff are excellent - second to none.
Thank you so much - you are family and we will miss seeing you all.
Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

We're really glad you shared this with us, thank you for your very kind words!

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Review from Maureen B (Daughter of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the day my mum went into Burrows House she has been treated extremely well.
The staff have been like family, not only to mum but all of her family.
I will miss seeing them.
Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Thank you for your feedback.

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Review from Maureen T (Niece of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family member has only been a resident for just over 8 weeks. During this time we have found the care received has been very good. Personal care clean and the family member is happy. The bedroom, toilets and communal areas are kept very clean. Domestic staff are first class.
There always seems
to be drinks available for residents and what food we have seen looks very nice. As a family, we have found the care staff very friendly and caring. When we visit staff are always welcoming.
Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

Fantastic review, we love to hear your feedback. Burrows House staff will be very pleased to know that they are doing a great job- Best regards.

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Review from David F (Husband of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the overall care for my wife positive in both care, patience and attention. I attend most days when I find the general standard good with the staff efficient.
Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

Thank you for your kind comments, we really appreciate your opinion and feedback - Best regards.

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Review from G M (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the home 3-4 times a week and I find the staff very friendly and courteous. My mum is well looked after and the staff are very caring when they need a little support they are there to give a little extra. The home is very clean and my mum's room is always tidy. The housekeepers do a very good
job. The chefs and kitchen staff also do a very good job and the food is excellent. I also feel at ease when I leave the home as I know my mum is being cared for.
Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Hello, On behalf of the staff I would like to thank you for great feedback, we appreciate your kind words and we are very happy you and Mum have had a great experience! - Best regards

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Review from Ricky P (Son of Resident) published on 11 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you very very much to all the staff for taking the best care of my Mum.
Reply from Dalbir Jangra, Head of Marketing and Communications at Burrows House

Thanks Ricky. Your kind words are appreciated.

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Review from Sue L (Niece of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff very friendly and courteous. My Uncle is very happy here.
Reply from Dalbir Jangra, Head of Marketing and Communications at Burrows House

Hi Sue,


Thank you for your kind review. Happy and healthy residents are our specialism!


Happy to discuss any improvements you can suggest.


Thanks.

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Review from Joanne K (Relative of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very friendly and welcoming on my initial visit, and their attitude has not changed since my husband arrived at the home. He has settled in well and is so much more chatty and lively than when he was at home with me prior to hospital admission. The staff engage with him well and have
laughs and jokes etc. The food quality is good although some changes need to be made because my husband has dysphagia. The domestic and laundry staff are also friendly and chatty to both my husband and myself
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Review from David N (Son of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers spend time listening to residents and providing a high standard of care. I am always welcome to ask questions and feel comfortable leaving my father in their care.
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Review from Daniel B (Son-in-law of Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy for my mother-in-law to be here.
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Review from E H (Daughter of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very supportive to our family during this difficult time. They gave our mum care and love when she was feeling very vulnerable. We felt comfort in knowing our mother was safe and secure being well looked after. She loved the food and enjoyed all the entertainment they provided. Thank
you so much for everything. Burrows has been a wonderful caring "home" for my darling mum in her final years. I can't thank you enough.
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Review from J T (Daughter of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and I are very satisfied with the home. We know mum is safe and well cared for, clean, as is her bed and clothes. The staff always welcome us, since mum arrived in Oct 15 she has improved (she got very low in hosp). Mum has her hair done every week, the service provided is good.
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Review from S H (Niece of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always received a warm and sincere welcome from all the staff- management and care staff. More importantly we have always found auntie clean, comfortable and well groomed. (praise indeed deserved here as she can be "challenging!") Her room is invariably very clean and tidy. So thank you everyone
for great team-work!
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Review from D N (Son of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the carers appear to be professional with a friendly manner. At times some of the residents need a little extra commitment and somehow the carers manage their needs with a pleasant attitude. If there are any concerns they always listen and act according very pleasant atmosphere.
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Review from P T (Wife of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and obliging. My husband is kept very clean and tidy. Housekeeper keeps place very clean.
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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Burrows House is calculated as follows: ( (272 Excellents x 5) + (65 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 358 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burrows House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Maryam

Maryam Timamy

Job Title: Care Home Manager Joined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrows House to verify any information. View our terms and conditions. Burrows House has an Enhanced Service - more info.