- UK Care Homes Search
- Care Homes in England
- Care Homes in London
- Care Homes in Bromley Borough
- Burrows House care home

The food is marvellous! I enjoy the parties and sitting with my friend and colouring.I P(Resident / Service User)

I used to ask him if everything was alright and he used to say "better than jamLouis L(Son of Resident/Service User)


The food is marvellous! I enjoy the parties and sitting with my friend and colouring.I P(Resident / Service User)

I used to ask him if everything was alright and he used to say "better than jamLouis L(Son of Resident/Service User)


Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.
Burrows House specialises’ in a range of skilled...
Care Provided by Burrows House
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Burrows House for full pricing details and T&Cs.
Contact Burrows House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Maryam Timamy(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 105
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience. 8.00 -10.00hrs 12.30 – 14.00hrs 17.00 – 18.30hrs Burrows House normal visiting hours are: 10.00 -12.30hrs 14.00- 17.00hrs Visits outside of these times can be arranged with the home management prior to visiting.
Parking
- Limited on site parking is available.
Burrows House Reviews (94)
Burrows House has a Review Score of 9.7 (9.745) out of 10, based on 28 reviews in the last 2 years.
Over all time Burrows House has 94 reviews.
Ir was a really hard decision to put mum into a care home but Burrows House turned out to be an excellent choice. The staff are wonderful, caring and compassionate and mum settled in quickly. Throughout the pandemic, they have kept the residents safe and well cared for allowing window visits when they can. Mum always appears happy and settled there.
Thank you for your lovely review. Making the decision to move a loved one into a home is an incredibly tough decision to make and we always aim to be as supportive as possible throughout. It's wonderful to hear that you are pleased with the quality of care that your mum has been receiving. Wishing you and your mum well. Stay safe.
We were very nervous when Mum needed to move into care. From the moment we stepped through the door we were treated to a wonderful welcome, shown around the whole home, met the staff and residents, even the chef popped out to say hello. We cannot praise the care and respect our Mum received enough. They treated her like family and the care she received was above and beyond anything we could have wished for. Thank you.
Thank you for leaving us a review. We know the process of moving a family relative into a care home can be daunting, that is why we strive to make the process as easy and simple as possible. We are extremely proud to know that we were able to put your worries to rest by providing excellent care...
They look after me very well. The food is good and the staff are fantastic.
Thank you for your review, so glad to know that your first hand feedback is so positive. Kind regards.
I find the staff very caring. The room is kept clean and tidy.
Thank you for your review, it is very much appreciated. Kind regards.
The staff are very good and helpful. Managers are very supportive and I enjoyed being here.
Thank you for taking the trouble to review the home. We appreciate your feedback, it is important to us.
My mother has been in Burrows House since July. Because of the Covid-19 situation, we have only been able to visit her through the window. The staff have made this a nicer experience by giving us chairs and giving mum a nice comfy chair by the window and supplying tea and biscuits. The staff are friendly and extremely caring and mum is clean and well-groomed. We feel that mum is in safe hands and is being well looked after which gives us peace of mind.
I am so pleased that you have 'peace of mind', everyone is working so hard to ensure that our residents are safe and also our families are well cared for. Thank you for taking the time to review our home. Kind regards.
Staff very friendly and caring. Food was good. Overall clean, with good facilities.
Thank you very much for taking the time and trouble to review our home. We do appreciate your scores as everyone works so hard to ensure that all residents are kept safe, well and happy. Kind regards
Many thanks to the staff who cared for my mother, for their professionalism, patience, kindness and understanding. A very welcoming and friendly place and very deserving of its gold standard. Under their care, my mother was the best she'd been for years - both appearance and happiness.
That's fantastic, thank you for sharing this with us. We're really pleased that you value our care, and also that your mother is doing very well - best regards.
He recently enjoyed an 86th birthday and the care home was happy to agree to host a celebration party. For the first time in many years, we could see him enjoying himself, singing along to songs from a bygone era, smiling and laughing. The other attendees also seemed at ease and were enjoying the occasion.
I am happy that he is making Burrows House his home.
Incredible, it means the world to us that our residents feel at home, as we do stress - this is their home, not a hotel but a place they can 'be themselves', continue their hobbies, and design their environment. We're glad he's able to enjoy his time with us. You're review is much appreciated.
All perfect.
Thank you for your very kind words. We really value your feedback. If you believe there are any improvements that can be made, please do not hesitate to contact me.
I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.
Great comment, thank you for your fantastic review.
Thank you.
Thank you for your comment, we will discuss the clothing issue with the home manager - kind regards.
I found the staff very friendly doing a difficult job, underresourced.
Hello, thank you for your review. We're glad that you are happy with our staff, and we hope to change your view of our home in the near future.
We found Burrows House was a very good care home. The staff were thoughtful, very caring, really looked after my Mum. Burrows House was exceptionally clean, my Mum's room was kept spotless and my Mum looked clean and tidy.
Wonderful, thank you for your review!
My mum was a resident in this care home for nearly six years until she recently passed away. In all that time I found the staff to be very caring and helpful for all my mum's needs. My mum still attended her church services and the home always had her ready to be picked up. I could not have asked for a better team of people when I was struggling myself with mum. It's very clean and tidy, you're always made to feel welcome. The food looked lovely. Well done.
Wonderful feedback, we're really glad your mother's social life had remained the same, thank you for your kind words.
From the day Mum entered her new home at Burrows she was made to feel special. They treated her with respect and a real lady. Nothing was too much. Myself and my sisters and brother were always made welcome and treated like family. Will miss the staff and Brorws very much.
Wonderful feedback - thank you for your kind words!
The staff are excellent - second to none.
Thank you so much - you are family and we will miss seeing you all.
We're really glad you shared this with us, thank you for your very kind words!
The staff have been like family, not only to mum but all of her family.
I will miss seeing them.
Thank you for your feedback.
There always seems to be drinks available for residents and what food we have seen looks very nice. As a family, we have found the care staff very friendly and caring. When we visit staff are always welcoming.
Fantastic review, we love to hear your feedback. Burrows House staff will be very pleased to know that they are doing a great job- Best regards.
I have found the overall care for my wife positive in both care, patience and attention. I attend most days when I find the general standard good with the staff efficient.
Thank you for your kind comments, we really appreciate your opinion and feedback - Best regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 22 Jul 2026
There is something about a live performance that just lifts the whole room, and our recent visit from Golden Years Entertainment was a lovely reminder of that. It wasn’t just...
- 14 Jul 2026
Our wonderful residents and our team at Burrows House marked National Cheese Day with an afternoon dedicated to one of the nation’s favourite foods, bringing everyone together to enjoy great...
- 09 Jul 2026
It’s been a very exciting time here at Burrows House Care Home as our wonderful residents have all recently took part in something a little different. Our home has officially...
There are no upcoming events for Burrows House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Burrows House.
Meet the Team (1)

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrows House to verify any information. View our terms and conditions. Burrows House has an Enhanced Service -more info.