Burrows House

12 Derwent Road, Penge, London SE20 8SW
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9.7 83 Reviews
  • Burrows House, London
Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled care packages, they specialise in Alzheimer’s & Dementia. The house offers 54 beds, including En-suite rooms and it’s surrounded by many parks, and only 6 minutes’ drive from the famous Crystal Palace Park. It’s in a populated yet peaceful location with pleasant surroundings, shops and other amenities. In addition, it has close transportation links, for an easy commute which is very convenient for visiting families.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Burrows House, the staff. Care workers are the heart of the business. Burrows House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents will also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En-Suite Facilities
-        5 days a week activities
-        All staff dementia trained
-        Many languages available for foreign and dementia residents
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Burrows House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maryam Timamy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission to the home is subject to completion of a pre-admission assessment.
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience.


    8.00 -10.00hrs
    12.30 – 14.00hrs
    17.00 – 18.30hrs


    Burrows House normal visiting hours are:
    10.00 -12.30hrs
    14.00- 17.00hrs
    Visits outside of these times can be arranged with the home management prior to visiting.

Parking

  • Limited on site parking is available.

Burrows House Reviews (83)

9.7

Burrows House has a Review Score of 9.7 (9.651) out of 10, based on 31 reviews in the last 2 years.
Over all time Burrows House has 83 reviews.

Overall Experience
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Reviewer Connection to Burrows House
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Total of 83, showing 21-40
Review from Louis L (Son of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
May I please be able to thank all staff at Burrows House for the nice way my dad was looked after until he passed away after nearly four years in their care. The staff includes the manageress, her deputy, the carers, the chef, the handyman, the cleaners, the organiser, the laundry personnel and kitchen
people too. My dad was very happy there. I used to ask him if everything was alright and he used to say "better than jam", meaning you can't get better.
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your heartfelt gratitude for the care provided to your dad at Burrows House. We deeply appreciate your kind words about our entire team, from the manageress to the kitchen staff. Your dad's happiness during his nearly four years with us brings us immense joy. We are sorry for your loss but grateful for the opportunity to have been part of his journey. Please accept our sincerest condolences, and know that our doors are always open should you ever need anything.

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Review from Michael O (Son of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Burrows for the past 8 years and my wife and I are extremely happy with our choice. On first setting foot in Burrows (without prior appointment) we were welcomed by a friendly staff member and invited to have a look around both floors. Our first impressions were that
it was very warm, welcoming clean and caring and that is our opinion to this day. The staff are carefully chosen by the Manager and deal with sometimes very difficult situations with patience and diplomacy. My mother who is 96 and suffering from dementia did eventually settle in and in her own way is very content. She was always very fond of her food and enjoys the food provided which always looks and smells very appetising. A big thank you to all the staff who contribute to looking after my mum. It is very much appreciated.
I would add that we looked at many homes before settling on Burrows and have never doubted our decision.
Reply from Maryam, Home Manager at Burrows House

Thank you so much for sharing your experience of our home. It is always wonderful to hear praise for our very hardworking and dedicated team so thank you again for taking the time to give us your feedback. Warm regards.

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Review from C S (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I wouldn’t put my worst enemy in this home. Avoid at all costs. Inexperienced staff who don’t care. Apart from one of his carers, who was amazing. Residents are ignored, no compassion, empathy or support. When your father is asked to leave after 2 weeks as they can’t cope with his dementia in a dementia
home that’s worrying. Poor father having toilet accidents and being blamed for them when one inexperienced staff member is on shift with up to 8 residents so no one to assist him. Entertainment is having a ball thrown to and fro. So if you want your loved one to be neglected, drugged and lonely come here!
Reply from Maryam Timamy, Home Manager at Burrows House

We were all incredibly sad to read this review, particularly as the concerns you previously raised were not supported by the Care Quality Commission (CQC) in their impartial review of the information provided. This fact, alongside our numerous 4 and 5 star reviews from other relatives and residents, our Good CQC rating and the recognition we received at the 2023 Bromley Adult Care Awards, I feel clearly speaks to the quality of care that we provide here at Burrows House, and demonstrates our commitment to enhancing the lives of every resident under our care.

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Review from N H (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Burrows House for 14 months until he passed away with end-stage Dementia at the end of October 2023. The carers at Burrows were fantastic, the care and love they provided was second to none, nothing was ever too much trouble. The food provided was first-class and plentiful.
The laundry team were fantastic and their turnaround for getting clothes and bedding washed, dried and ironed was amazing. The wellbeing and entertainment team were another asset to Burrows House as there were always events being organised; birthdays, entertainers, church services, and more. Burrows was always beautifully decorated for Christmas, Easter etc. Lastly, the staff became like a second family to my Mum. She struggled at first and visited Dad every day. The staff were so patient, kind and supportive to her. Burrows helped her to cope and made the last months that she had with my Dad as happy as they could be. We will always be thankful for finding Burrows House for my Dad.
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your heartfelt review of Burrows House Care Home. We are deeply sorry for your loss, and we appreciate your kind words about our staff and the care provided to your father. It means a lot to us to hear that our services made a positive difference during such a challenging time. We're grateful for your trust and will continue to strive for excellence in care. Warm regards.

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Review from Nadine T (Granddaughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burrows House is a welcoming home with friendly, caring and helpful staff. It’s always spotlessly clean, tidy and residents are well looked after. They offer regular meetings for families to attend as well as events throughout the year.
Reply from Maryam Timamy, Home Manager at Burrows House

Thank you for your kind words and positive feedback about your experience at Burrows House Care Home. We're delighted to hear that you find our home welcoming and our staff friendly, caring, and helpful. Warm regards.

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Review from Tina L (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Burrows House for four years and the standard of care was outstanding. The compassion and respect shown for the residents enabled them to live their latter years with dignity.
Sadly, my mother died in December 2023 but not before she reached the grand old age of 101. I honestly believe
that it was the level of care that helped her to reach this remarkable age. Three members of staff also attended her funeral which touched all of the family very deeply.
Thanks, once again, to all at Burrows House.
Reply from Maryam Timamy, Home Manager at Burrows House

Dear Tina, thank you for your kind words. We're honoured to have cared for your mother and grateful for your trust. Our condolences to your family.
Warm regards.

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Review from Jo M (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was with Burrows House for five years until she sadly passed away in December 2023. The staff were amazing and always treated her with the utmost respect and kindness and as if she was one of their relatives. As a family, we always felt so lucky to have secured her place at Burrows and never
had any concerns with her welfare while she was there. It is a very special place!
Reply from Maryam Timamy, Home Manager at Burrows House

We're deeply touched by your kind words. It was an honour caring for your mother at Burrows House Care Home. Thank you.

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Review from Helen H (Niece of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for caring for our aunt so attentively and making us welcome too. We are pleased to know that she is safe and happy. She is well fed and the staff are very chatty and friendly.
We look forward to seeing you again soon.
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Review from M S (Son of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Burrows House is a warm welcoming home. My mother has dementia and has been here for 18 months. She is happy, safe and well cared for. There is a high staff retention which is important to her and us, knowing who is caring for her on a daily basis. Staff keep us updated and answer questions and queries
we may have.
Residents enjoy singing, dancing and parties, alongside other activities.
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Review from Julie S (Daughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely friendly home. Would like to see more activities being done for brain stimulation, some puzzles, or magazines to read would be nice. The residents are usually in the tv room when I visit and most of them are sleeping.
Reply from Chante Woodley, Marketing Coordinator at Burrows House

Thank you for your positive review and suggestions, your feedback is important to us, and we hope to make your future visits even more enjoyable. At Burrows House, we strive to provide exceptional service to all our residents. Kind regards

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Review from N C (Husband of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has now been a resident of Burrows House for six weeks following the deterioration of her dementia. The staff have been exemplary in helping her settle in and I have consistently found them helpful, professional and proactive. My wife has responded to their upbeat and positive approach.
Reply from Chante Woodley, Marketing Coordinator at Burrows House

Thank you for sharing your positive experience with Burrows House. It's great to hear that the staff has been exemplary in assisting your wife during this challenging time. At Burrows House we are dedicated to providing exceptional care and support for both your wife, your family, and all our residents.

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Review from T B (Husband of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my children decided it was time to put their dad (my husband) into a care home, I was heartbroken, but I knew it was for the best I did not visit my husband for a while as I wanted him to settle. He could not get used to it at first and would ask why I was leaving him in a room he was not used
to. He is now settled and I am pleased with the care he is receiving. The carers are very good with him, they love him to bits. Some days he makes them laugh, another day he could be a pain, but overall care is excellent.
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Review from Zoe G (Friend of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, I had to put my very close friend in here with dementia at the young age of 70. He was very confused and had been living here almost a year now, but within weeks/months had settled into his room.
It took him a while to adjust to living with dementia and his ways as he had always lived on his
own for the past 30 years. As you can imagine, this was difficult. However, the members of staff made him feel welcome and kept on enticing him out of his room. No matter his mood. Now he dances with staff and actually eats and dines with the other residents, he has settled very comfortably into his surroundings. The staff are happy, warm and very friendly, they are amazing at their job, each and every one of them. Burrows House is welcoming to residents, family, friends and all visitors and I have seen this with all the residents. The home is very clean. Overall, I believe this to be a comfortable, friendly care home with lovely staff and service.
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Review from D C (Son of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Burrows House is not the best looking place, a bit tired, but that is not everything. It is about people and the people are great, very caring and helpful. The staff and management are always willing to talk if you have any concerns. I think that I was very lucky to get a place for Mum there.
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Review from K R (Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after by nursing and care staff in the Burrows House Care Home with breakfast, lunch and tea and supper can be served to you in your room if required. Activities on offer to residents three times a day, morning, afternoon and evening, seven days a week. Laundry service with the same-day
turnaround on site. Cleaning of all areas is done every day by an on-site cleaner. TV and radio available via Freeview-enabled tvs.
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Review from A M (Son of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was only there for a small period of time. Everyone at the home who has looked after Mum has been first class.
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Review from B M (Cousin of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's first cousin entered Burrows House in November 2020 during the second lockdown. I was only allowed to see her through an open window and then for half hour in the day room. On my very last visit, a week before she died, I was allowed to see her in her bedroom. I was very grateful for that.
Therefore, I am unable to comment on some aspects. However, overall, all the staff were kind and competent.
Reply from Maryam Timamy, Care Home Manager at Burrows House

Thank you very much for your comment. We are glad you were able to spend the last moments with your loved one, it was unfortunate that you could not visit the home due to the government’s Covid restrictions at that present time. We always try our best to accommodate our visitors so they can see the high-quality care we provide in person and it was a shame that you did not have the opportunity to see this. Again, thank you for taking the time to leave a review and please stay safe.

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Review from Matt W (Son of Resident) published on 19 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Burrows House since 2019 and we (my dad and sister) have been very impressed and happy with the care my mum has received. Ever since day one, all of the staff have been very friendly to me, my dad and sister and always take care of my mum. My mum is always happy when we visit which
is a testament to the brilliant, caring staff of Burrows House.
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Review from P P (Respite Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very welcoming house. Kept very clean and the food was well prepared and tasty. The staff were helpful and I would probably consider staying again.
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Review from Philip F (Son of Resident) published on 7 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Burrows House in 2019 as a very frail 99-year-old who was in the early stage of dementia. Loss of appetite and not drinking properly and unfortunately hadn't experienced the best of a homecare plan that involved 4 visits per day. Within a month of moving into Burrows House, it was
obvious that the compassionate care she instantly received was having a huge effect on her well-being. She was eating and drinking regularly, putting on weight, and regained a healthy skin colour which replaced the sallow grey complexion she had had for the previous few years. Gone were the tearful days of loneliness, now her days are filled with care and company from fellow residents. I cannot speak highly enough of the caring staff that have been so involved in ensuring that her twilight years have been full of care and compassion.
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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Burrows House is calculated as follows: ( (272 Excellents x 5) + (65 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 358 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burrows House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Maryam

Maryam Timamy

Job Title: Care Home Manager Joined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.

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