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- Burrows House care home

The food is marvellous! I enjoy the parties and sitting with my friend and colouring.I P(Resident / Service User)

I used to ask him if everything was alright and he used to say "better than jamLouis L(Son of Resident/Service User)


The food is marvellous! I enjoy the parties and sitting with my friend and colouring.I P(Resident / Service User)

I used to ask him if everything was alright and he used to say "better than jamLouis L(Son of Resident/Service User)


Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.
Burrows House specialises’ in a range of skilled...
Care Provided by Burrows House
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Burrows House for full pricing details and T&Cs.
Contact Burrows House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Maryam Timamy(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 105
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience. 8.00 -10.00hrs 12.30 – 14.00hrs 17.00 – 18.30hrs Burrows House normal visiting hours are: 10.00 -12.30hrs 14.00- 17.00hrs Visits outside of these times can be arranged with the home management prior to visiting.
Parking
- Limited on site parking is available.
Burrows House Reviews (94)
Burrows House has a Review Score of 9.7 (9.745) out of 10, based on 28 reviews in the last 2 years.
Over all time Burrows House has 94 reviews.
As a family we are very happy that our dad is at Burrows House. He is very settled and happy, everyone is so caring, kind and thoughtful. I never have to worry about him being looked after.
Thank you for your kind words, it is our pleasure to care for your dad! Warm regards
The home provides everything for my mother in a caring and happy environment. When I visit I am always impressed by the cleanliness of the home and the way the staff look after the residents. I do not think that I would find any better care for my mother anywhere else.
Thank you for your kind words. With best wishes.
My friend is well looked after by staff. His room is well serviced. One carer is particularly helpful and caring. My friend nearly always seems contented and well cared for.
Thank you for taking the time to leave us a review! Best wishes
My mother has been in the care of Burrows House staff since Aug '23, she is 93 and has mobility and mild dementia. Her care both physically and mentally has been excellent. Staff see that she is 'engaged' with everyday life and management have introduced new initiatives to stimulate those in their care (memory boxes - accessible jigsaw puzzles). Relatives at encouraged to visit any time and for 'special events', together with relative review meetings.
Thank you for sharing your experience of our home. Best wishes.
I would like to thank the Burrows House team for making Nans 100th birthday celebrations a personal experience for her. Everyone was genuinely pleased that she had reached such a great milestone in her life and wanted to celebrate with her. Special thanks to one member of staff in particular for doing her hair, nails, arranging the birthday cake, putting up the banners and balloons and making sure she looked sparkly for the party but all the team made such an effort to congratulate Nan on the day. Another big thank you to another member of staff for the kindness she has shown Nan since her admission and making our time when we visit personal to us.
Our dad has only been with you for a short time, yet he has settled in and seems very happy. He tells us he loves the staff and has already made friends with other residents. I am so happy we chose Burrows House. The whole atmosphere when you walk in is stimulating, friendly and fun.
Thank you for sharing your experience of our home. We're delighted to have Dad with us. Warmest regards, Maryam and team
When my family come to see me on a Thursday, they feel welcomed by everyone.
The food is marvellous!
I enjoy the parties and sitting with my friend and colouring.
Thank you for your kind words and positive feedback. We're delighted to hear that you're really happy here!
I feel happy my mum is being cared for in such capable hands.
We are so pleased to hear you're happy with your mum's care here at Burrows House. We shall let our staff know about your positive feedback. Warm wishes, Maryam.
Mum has been in the home for ten months now, settled in very well and seems to really enjoy the company of the other residents and the carers. Her bedroom is personalised and the whole home is very clean. Every member of staff here is very friendly and greets you by your first name, always asking after my dad who found it really hard when she moved in. All residents are given a cake and flowers on their birthday and they celebrate the day with other residents on their unit. They have numerous parties with a singer or music with the residents getting up dancing. Afterwards, they will have refreshments usually based on the theme of the party. They have visits from a local nursery, church and a panto group and do movement to music and gentle activities in their individual lounges. Yesterday they were all out in the garden having ice cream with music. As a family, we are very happy that we chose to send Mum to Burrows House. She is happy and that gives us peace of mind.
Thank you so much for your heartfelt review! We are thrilled to hear that your mum has settled in so well and is enjoying her time at Burrows House.
My dad went to Burrows House after being discharged from hospital after a major stroke for a Discharge Assessment. All the staff were very kind and my dad had excellent care during his 4 week stay. Everyone was very friendly and welcoming whenever we visited. His main carer not only helped Dad but she always took the time to update us on his progress and was supportive of us during this difficult time.
Thank you so much for your kind words and for sharing your experience at Burrows House Care Home. Your reveiw is greatly appreciated and will be shared with our team. Thank you again.
I have no need to write a review, as I cannot find one fault. Keep up the excellent work.
Thank you so much for your kind words! We truly appreciate your feedback and support.
May I please be able to thank all staff at Burrows House for the nice way my dad was looked after until he passed away after nearly four years in their care. The staff includes the manageress, her deputy, the carers, the chef, the handyman, the cleaners, the organiser, the laundry personnel and kitchen people too. My dad was very happy there. I used to ask him if everything was alright and he used to say "better than jam", meaning you can't get better.
Thank you for your heartfelt gratitude for the care provided to your dad at Burrows House. We deeply appreciate your kind words about our entire team, from the manageress to the kitchen staff. Your dad's happiness during his nearly four years with us brings us immense joy. We are sorry for your...
I would add that we looked at many homes before settling on Burrows and have never doubted our decision.
Thank you so much for sharing your experience of our home. It is always wonderful to hear praise for our very hardworking and dedicated team so thank you again for taking the time to give us your feedback. Warm regards.
I wouldn’t put my worst enemy in this home. Avoid at all costs. Inexperienced staff who don’t care. Apart from one of his carers, who was amazing. Residents are ignored, no compassion, empathy or support. When your father is asked to leave after 2 weeks as they can’t cope with his dementia in a dementia home that’s worrying. Poor father having toilet accidents and being blamed for them when one inexperienced staff member is on shift with up to 8 residents so no one to assist him. Entertainment is having a ball thrown to and fro. So if you want your loved one to be neglected, drugged and lonely come here!
We were all incredibly sad to read this review, particularly as the concerns you previously raised were not supported by the Care Quality Commission (CQC) in their impartial review of the information provided. This fact, alongside our numerous 4 and 5 star reviews from other relatives and...
My father was a resident at Burrows House for 14 months until he passed away with end-stage Dementia at the end of October 2023. The carers at Burrows were fantastic, the care and love they provided was second to none, nothing was ever too much trouble. The food provided was first-class and plentiful. The laundry team were fantastic and their turnaround for getting clothes and bedding washed, dried and ironed was amazing. The wellbeing and entertainment team were another asset to Burrows House as there were always events being organised; birthdays, entertainers, church services, and more. Burrows was always beautifully decorated for Christmas, Easter etc. Lastly, the staff became like a second family to my Mum. She struggled at first and visited Dad every day. The staff were so patient, kind and supportive to her. Burrows helped her to cope and made the last months that she had with my Dad as happy as they could be. We will always be thankful for finding Burrows House for my Dad.
Thank you for your heartfelt review of Burrows House Care Home. We are deeply sorry for your loss, and we appreciate your kind words about our staff and the care provided to your father. It means a lot to us to hear that our services made a positive difference during such a challenging time. We're grateful for your trust and will continue to strive for excellence in care. Warm regards.
Burrows House is a welcoming home with friendly, caring and helpful staff. It’s always spotlessly clean, tidy and residents are well looked after. They offer regular meetings for families to attend as well as events throughout the year.
Thank you for your kind words and positive feedback about your experience at Burrows House Care Home. We're delighted to hear that you find our home welcoming and our staff friendly, caring, and helpful. Warm regards.
Sadly, my mother died in December 2023 but not before she reached the grand old age of 101. I honestly believe that it was the level of care that helped her to reach this remarkable age. Three members of staff also attended her funeral which touched all of the family very deeply.
Thanks, once again, to all at Burrows House.
Warm regards.
My mother was with Burrows House for five years until she sadly passed away in December 2023. The staff were amazing and always treated her with the utmost respect and kindness and as if she was one of their relatives. As a family, we always felt so lucky to have secured her place at Burrows and never had any concerns with her welfare while she was there. It is a very special place!
We're deeply touched by your kind words. It was an honour caring for your mother at Burrows House Care Home. Thank you.
We look forward to seeing you again soon.
Residents enjoy singing, dancing and parties, alongside other activities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 22 Jul 2026
There is something about a live performance that just lifts the whole room, and our recent visit from Golden Years Entertainment was a lovely reminder of that. It wasn’t just...
- 14 Jul 2026
Our wonderful residents and our team at Burrows House marked National Cheese Day with an afternoon dedicated to one of the nation’s favourite foods, bringing everyone together to enjoy great...
- 09 Jul 2026
It’s been a very exciting time here at Burrows House Care Home as our wonderful residents have all recently took part in something a little different. Our home has officially...
There are no upcoming events for Burrows House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Burrows House.
Meet the Team (1)

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrows House to verify any information. View our terms and conditions. Burrows House has an Enhanced Service -more info.