Burrows House

12 Derwent Road, Penge, London SE20 8SW
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9.7 83 Reviews
  • Burrows House, London
Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.

Burrows House specialises’ in a range of skilled care packages, they specialise in Alzheimer’s & Dementia. The house offers 54 beds, including En-suite rooms and it’s surrounded by many parks, and only 6 minutes’ drive from the famous Crystal Palace Park. It’s in a populated yet peaceful location with pleasant surroundings, shops and other amenities. In addition, it has close transportation links, for an easy commute which is very convenient for visiting families.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Burrows House, the staff. Care workers are the heart of the business. Burrows House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents will also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En-Suite Facilities
-        5 days a week activities
-        All staff dementia trained
-        Many languages available for foreign and dementia residents
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Burrows House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maryam Timamy (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission to the home is subject to completion of a pre-admission assessment.
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience.


    8.00 -10.00hrs
    12.30 – 14.00hrs
    17.00 – 18.30hrs


    Burrows House normal visiting hours are:
    10.00 -12.30hrs
    14.00- 17.00hrs
    Visits outside of these times can be arranged with the home management prior to visiting.

Parking

  • Limited on site parking is available.

Burrows House Reviews (83)

9.7

Burrows House has a Review Score of 9.7 (9.651) out of 10, based on 31 reviews in the last 2 years.
Over all time Burrows House has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Burrows House
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Total of 83, showing 41-60
Review from Julie C (Daughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the staff and managers are due on behalf of my mother who spent the last 18 months of her life at Burrows House. She was cared for in a kind, respectful way, she loved her food and had plenty to eat. It was the 1:1 conversations with staff and other residents that really mattered to her; I
am grateful to the home for providing a safe and caring environment.
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Review from F Z (Nephew of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been living at Burrows House for over 2 years now. The home is run very well by the manager and her dedicated staff 5-stars. My aunt values and traditions are recognised and respected. She is treated with care and dignity. When I visit I always feel the warm atmosphere and all the staff
are friendly and caring, it is like one big family. The last 18 months have been difficult with the Covid Pandemic but the staff are always welcoming with a smile on their faces.
Thank you to the manager and her team.
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Review from T H (Friend of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A welcoming home to visit and contact by phone is also friendly, easy and efficient. The staff have full awareness of both the residents and the visitors making for a healthy and relaxed atmosphere.
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Review from Clare B (Daughter of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has recently moved from Burrows house after being there for three years, it was meant to be a stop-gap but after only a couple of days dad settled in so well I was happy and comfortable with everything the care the food etc, there wasn't any need to move him.
In this new home, it just doesn't
feel the same it hasn't got that home from home feeling about it.
At Burrows even the laundry and cleaning staff are brilliant too they use to give my dad a duster to go around with them so he felt like he was helping, he loved that.
I used to get tea and a biscuit as well??
We will miss you all at Burrows so thank you so much from my dad and me for all the care, kindness and for being such a hardworking great team. x
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Review from Wendy S (Daughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was accepted into Burrows House on an emergency placement in April 2021. Whilst it was not the easiest of transitions for us due to lack of commonplace information, around Covid19 restrictions, the carers and other members of staff throughout Burrows House have all been amazingly welcoming
and helpful.
Mum is now on a long-term placement and I love the fact that there is continuity of carers and that my dad and I are treated in a respectful but friendly manner.
I find all of the team at Burrows House easy to speak with and if I have any questions they are responded to almost immediately.
My mum tells me "They are all lovely here and cannot do enough for me". This in turn makes me feel at ease knowing that she is being well looked after.
Reply from Jemar Legister, Marketing Associate at Burrows House

Thank you for taking the time to leave a review. We are glad to know that both your mother and yourself are satisfied with the quality of care provided here at Burrow House. All of our staff are extremely friendly and open, always on hand to offer immediate support. Rest assured, we strive to ensure we provide long-lasting fulfilment and happiness to the lives of each resident within our care. Thank you again, and stay safe.

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Review from Linda H (Daughter of Resident) published on 23 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough the wonderful care my mother had. The staff were amazing, working in a very well run environment that came with dignity and love. I was always treated as part of the big family and always felt welcome, that is so reassuring when your loved one has to go into care. I thank everyone
so much for making my mother's last years so happy, great care, great food and filled with lots of fun.
Reply from Jemar Legister, Marketing Associate at Burrows House

Thank you for leaving such a touching review. We are proud beyond words to hear that we were able to make your mother's last years enjoyable and fulfiling. We treat all residents with the same dignity, care, and love that they deserve. Thank you again, and stay safe.

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Review from Paul P (Son of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s the staff; those who I initially met on my first visit to the home were so warm and welcoming. Obviously I was a bit overwhelmed by the whole process leading up to having to find a care home for my dad. The staff I met when I came to take a look at Burrows House set me at ease. They showed me around
the home and explained details to me. Throughout my father’s whole stay I was kept informed of every detail.
On my visits, I became close with a few staff members and their chats and interactions with me and my dad still warm my heart till this day. My dad has sadly now passed but I know in the twilight of his life he was in the best place to be cared for and all his needs were taken care of.
Reply from Jemar Legister, Marketing Associate at Burrows House

Hi, thank you for taking the time out to leave such an insightful review. We want to pass on our deepest condolences once again for the passing of your father. We are happy to know that your father enjoyed his time at Burrows House. The staff always strive to go above and beyond to ensure all residents feel comfortable and at home during their stays. We understand the process of finding the right care home for your loved ones can be daunting. However, we are pleased that you chose Gold Care Homes as we always provide exceptional care for all our residents, ensuring they live a happy and joyful life.
We wish you all the best and stay safe.

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Review from Ann F (Niece of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been with Burrows House for nearly five years and has thrived under the care of the manager and her team. My aunt is always clean and tidy as is her room, the domestic staff do a great job ensuring the home is nice and fresh.
The kitchen staff ensure appetising food is served. The care
staff are particularly good ensuring my aunt is well cared for and her needs are met and quite often going above and beyond their duties.
The manager and her team do their best to ensure important dates are celebrated with as many residents as possible taking part and the home is decorated quite often with items the residents have been able to partake in making.
As a family, we have been able to host/celebrate our aunt's birthday with other residents joining in and have it a great time either eating or dancing or just sitting and singing along.
A big thank-you to all at Burrows House.
Reply from Sym Jaj, Senior Marketing Executive at Burrows House

Thank you for such a heartwarming review. It's wonderful to hear how pleased you are with the quality of person-centred care that your aunt receives. The team at Burrows are wonderful and pride themselves on being able to create a family-feel environment for all of our residents. Stay safe.

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Review from David B (Son of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was at Burrows House for 4-months until she passed away in December. Most of the visits had to be window visits, telephone or video calls due to covid. We had only brief contact with the carers/nurses during these visits/calls, but our impression was that Mum was being very well cared for. Due
to her deteriorating health, I was able to spend some time with Mum in her room. I was very pleased to be able to meet some of the home staff and see how well they were looking after Mum and caring for her. The staff seemed very happy and extremely caring. The family could take a lot of comfort during this difficult time knowing that Mum had such wonderful people looking after her and making her as comfortable as possible.
Reply from Sym Jaj, Senior Marketing Executive at Burrows House

Thank you for leaving us a kind review. We're incredibly sorry to hear about the loss of your mum. It's wonderful to hear that you were pleased with the quality of care our Gold Care team provide to every resident, including your mum. Keeping you in our thoughts. Stay safe.

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Review from K M (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ir was a really hard decision to put mum into a care home but Burrows House turned out to be an excellent choice. The staff are wonderful, caring and compassionate and mum settled in quickly. Throughout the pandemic, they have kept the residents safe and well cared for allowing window visits when they
can. Mum always appears happy and settled there.
Reply from Sym Jaj, Senior Marketing Executive at Burrows House

Thank you for your lovely review. Making the decision to move a loved one into a home is an incredibly tough decision to make and we always aim to be as supportive as possible throughout. It's wonderful to hear that you are pleased with the quality of care that your mum has been receiving. Wishing you and your mum well. Stay safe.

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Review from Jenny S (Daughter of Resident) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very nervous when Mum needed to move into care. From the moment we stepped through the door we were treated to a wonderful welcome, shown around the whole home, met the staff and residents, even the chef popped out to say hello. We cannot praise the care and respect our Mum received enough.
They treated her like family and the care she received was above and beyond anything we could have wished for. Thank you.
Reply from Jemar Legister, Marketing Associate at Burrows House

Thank you for leaving us a review. We know the process of moving a family relative into a care home can be daunting, that is why we strive to make the process as easy and simple as possible. We are extremely proud to know that we were able to put your worries to rest by providing excellent care service. We are proud to know that our team at Burrows House Care Home has been able to support her and ensure all her needs at met. Thank you again and stay safe.

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Review from M M (Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They look after me very well. The food is good and the staff are fantastic.
Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

Thank you for your review, so glad to know that your first hand feedback is so positive. Kind regards.

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Review from J H (Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very caring. The room is kept clean and tidy.
Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

Thank you for your review, it is very much appreciated. Kind regards.

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Review from Rebecca W (Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good and helpful. Managers are very supportive and I enjoyed being here.
Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

Thank you for taking the trouble to review the home. We appreciate your feedback, it is important to us.

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Review from B W (Son of Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Burrows House since July. Because of the Covid-19 situation, we have only been able to visit her through the window. The staff have made this a nicer experience by giving us chairs and giving mum a nice comfy chair by the window and supplying tea and biscuits. The staff are friendly
and extremely caring and mum is clean and well-groomed. We feel that mum is in safe hands and is being well looked after which gives us peace of mind.
Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

I am so pleased that you have 'peace of mind', everyone is working so hard to ensure that our residents are safe and also our families are well cared for. Thank you for taking the time to review our home. Kind regards.

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Review from Sarah I (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and caring. Food was good. Overall clean, with good facilities.
Reply from Alison Foreman, Director of Sales and Marketing at Burrows House

Thank you very much for taking the time and trouble to review our home. We do appreciate your scores as everyone works so hard to ensure that all residents are kept safe, well and happy. Kind regards

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Review from Elaine K (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks to the staff who cared for my mother, for their professionalism, patience, kindness and understanding. A very welcoming and friendly place and very deserving of its gold standard. Under their care, my mother was the best she'd been for years - both appearance and happiness.
Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

That's fantastic, thank you for sharing this with us. We're really pleased that you value our care, and also that your mother is doing very well - best regards.

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Review from Pam P (Daughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
After an initial emergency placement, where my father settled in quickly, I had no hesitation to continue his care in Burrows House when his needs have become permanent. On visits, staff are always friendly and welcoming and most importantly my father feels at home, he is comfortable and safe.
He
recently enjoyed an 86th birthday and the care home was happy to agree to host a celebration party. For the first time in many years, we could see him enjoying himself, singing along to songs from a bygone era, smiling and laughing. The other attendees also seemed at ease and were enjoying the occasion.
I am happy that he is making Burrows House his home.
Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Incredible, it means the world to us that our residents feel at home, as we do stress - this is their home, not a hotel but a place they can 'be themselves', continue their hobbies, and design their environment. We're glad he's able to enjoy his time with us. You're review is much appreciated.

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Review from L W (Wife of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All perfect.
Reply from Melissa Lawerence, Marketing Coordintaor at Burrows House

Thank you for your very kind words. We really value your feedback. If you believe there are any improvements that can be made, please do not hesitate to contact me.

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Review from Claire R (Niece of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my Aunt on average three to four times a year and I always notify the staff at Burrows House of my forthcoming visit. Each time I visit I am constantly impressed by the care and kindness towards my Aunt by the staff, all staff. Her physical care is excellent. She is well presented. She is treated
with dignity. The staff understand her needs and appear to know her well. Her room is cosy and clean.
Reply from Melissa Lawerence, Marketing Coordinator at Burrows House

Great comment, thank you for your fantastic review.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Burrows House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Burrows House is calculated as follows: ( (272 Excellents x 5) + (65 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 358 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burrows House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Maryam

Maryam Timamy

Job Title: Care Home Manager Joined: 2012

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrows House to verify any information. View our terms and conditions. Burrows House has an Enhanced Service - more info.