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- Burrows House care home

The food is marvellous! I enjoy the parties and sitting with my friend and colouring.I P(Resident / Service User)

I used to ask him if everything was alright and he used to say "better than jamLouis L(Son of Resident/Service User)


The food is marvellous! I enjoy the parties and sitting with my friend and colouring.I P(Resident / Service User)

I used to ask him if everything was alright and he used to say "better than jamLouis L(Son of Resident/Service User)


Rated an Overall Good in May 2018 by CQC, Burrows House offers first class care for residents. Located conveniently just outside the centre of Penge, Burrows House is near to all the sights and sounds of London. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible.
Burrows House specialises’ in a range of skilled...
Care Provided by Burrows House
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Burrows House for full pricing details and T&Cs.
Contact Burrows House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Maryam Timamy(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 105
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Burrows House welcome visitors to their home, but they respectfully ask that unless you are a relative or friend intending to dine with your loved one, that you adhere to their protected meal time policy and refrain from visiting during the protected mealtime hours below so that residents may enjoy their dining experience. 8.00 -10.00hrs 12.30 – 14.00hrs 17.00 – 18.30hrs Burrows House normal visiting hours are: 10.00 -12.30hrs 14.00- 17.00hrs Visits outside of these times can be arranged with the home management prior to visiting.
Parking
- Limited on site parking is available.
Burrows House Reviews (94)
Burrows House has a Review Score of 9.7 (9.745) out of 10, based on 28 reviews in the last 2 years.
Over all time Burrows House has 94 reviews.
Lovely friendly home. Would like to see more activities being done for brain stimulation, some puzzles, or magazines to read would be nice. The residents are usually in the tv room when I visit and most of them are sleeping.
Thank you for your positive review and suggestions, your feedback is important to us, and we hope to make your future visits even more enjoyable. At Burrows House, we strive to provide exceptional service to all our residents. Kind regards
My wife has now been a resident of Burrows House for six weeks following the deterioration of her dementia. The staff have been exemplary in helping her settle in and I have consistently found them helpful, professional and proactive. My wife has responded to their upbeat and positive approach.
Thank you for sharing your positive experience with Burrows House. It's great to hear that the staff has been exemplary in assisting your wife during this challenging time. At Burrows House we are dedicated to providing exceptional care and support for both your wife, your family, and all our residents.
When my children decided it was time to put their dad (my husband) into a care home, I was heartbroken, but I knew it was for the best I did not visit my husband for a while as I wanted him to settle. He could not get used to it at first and would ask why I was leaving him in a room he was not used to. He is now settled and I am pleased with the care he is receiving. The carers are very good with him, they love him to bits. Some days he makes them laugh, another day he could be a pain, but overall care is excellent.
It took him a while to adjust to living with dementia and his ways as he had always lived on his own for the past 30 years. As you can imagine, this was difficult. However, the members of staff made him feel welcome and kept on enticing him out of his room. No matter his mood. Now he dances with staff and actually eats and dines with the other residents, he has settled very comfortably into his surroundings. The staff are happy, warm and very friendly, they are amazing at their job, each and every one of them. Burrows House is welcoming to residents, family, friends and all visitors and I have seen this with all the residents. The home is very clean. Overall, I believe this to be a comfortable, friendly care home with lovely staff and service.
Burrows House is not the best looking place, a bit tired, but that is not everything. It is about people and the people are great, very caring and helpful. The staff and management are always willing to talk if you have any concerns. I think that I was very lucky to get a place for Mum there.
Well looked after by nursing and care staff in the Burrows House Care Home with breakfast, lunch and tea and supper can be served to you in your room if required. Activities on offer to residents three times a day, morning, afternoon and evening, seven days a week. Laundry service with the same-day turnaround on site. Cleaning of all areas is done every day by an on-site cleaner. TV and radio available via Freeview-enabled tvs.
Mum was only there for a small period of time. Everyone at the home who has looked after Mum has been first class.
My husband's first cousin entered Burrows House in November 2020 during the second lockdown. I was only allowed to see her through an open window and then for half hour in the day room. On my very last visit, a week before she died, I was allowed to see her in her bedroom. I was very grateful for that. Therefore, I am unable to comment on some aspects. However, overall, all the staff were kind and competent.
Thank you very much for your comment. We are glad you were able to spend the last moments with your loved one, it was unfortunate that you could not visit the home due to the government’s Covid restrictions at that present time. We always try our best to accommodate our visitors so they can see the...
My mum has been in Burrows House since 2019 and we (my dad and sister) have been very impressed and happy with the care my mum has received. Ever since day one, all of the staff have been very friendly to me, my dad and sister and always take care of my mum. My mum is always happy when we visit which is a testament to the brilliant, caring staff of Burrows House.
A very welcoming house. Kept very clean and the food was well prepared and tasty. The staff were helpful and I would probably consider staying again.
My mother arrived at Burrows House in 2019 as a very frail 99-year-old who was in the early stage of dementia. Loss of appetite and not drinking properly and unfortunately hadn't experienced the best of a homecare plan that involved 4 visits per day. Within a month of moving into Burrows House, it was obvious that the compassionate care she instantly received was having a huge effect on her well-being. She was eating and drinking regularly, putting on weight, and regained a healthy skin colour which replaced the sallow grey complexion she had had for the previous few years. Gone were the tearful days of loneliness, now her days are filled with care and company from fellow residents. I cannot speak highly enough of the caring staff that have been so involved in ensuring that her twilight years have been full of care and compassion.
Thanks to the staff and managers are due on behalf of my mother who spent the last 18 months of her life at Burrows House. She was cared for in a kind, respectful way, she loved her food and had plenty to eat. It was the 1:1 conversations with staff and other residents that really mattered to her; I am grateful to the home for providing a safe and caring environment.
Thank you to the manager and her team.
A welcoming home to visit and contact by phone is also friendly, easy and efficient. The staff have full awareness of both the residents and the visitors making for a healthy and relaxed atmosphere.
In this new home, it just doesn't feel the same it hasn't got that home from home feeling about it.
At Burrows even the laundry and cleaning staff are brilliant too they use to give my dad a duster to go around with them so he felt like he was helping, he loved that.
I used to get tea and a biscuit as well??
We will miss you all at Burrows so thank you so much from my dad and me for all the care, kindness and for being such a hardworking great team. x
Mum is now on a long-term placement and I love the fact that there is continuity of carers and that my dad and I are treated in a respectful but friendly manner.
I find all of the team at Burrows House easy to speak with and if I have any questions they are responded to almost immediately.
My mum tells me "They are all lovely here and cannot do enough for me". This in turn makes me feel at ease knowing that she is being well looked after.
Thank you for taking the time to leave a review. We are glad to know that both your mother and yourself are satisfied with the quality of care provided here at Burrow House. All of our staff are extremely friendly and open, always on hand to offer immediate support. Rest assured, we strive to...
I cannot express enough the wonderful care my mother had. The staff were amazing, working in a very well run environment that came with dignity and love. I was always treated as part of the big family and always felt welcome, that is so reassuring when your loved one has to go into care. I thank everyone so much for making my mother's last years so happy, great care, great food and filled with lots of fun.
Thank you for leaving such a touching review. We are proud beyond words to hear that we were able to make your mother's last years enjoyable and fulfiling. We treat all residents with the same dignity, care, and love that they deserve. Thank you again, and stay safe.
On my visits, I became close with a few staff members and their chats and interactions with me and my dad still warm my heart till this day. My dad has sadly now passed but I know in the twilight of his life he was in the best place to be cared for and all his needs were taken care of.
Hi, thank you for taking the time out to leave such an insightful review. We want to pass on our deepest condolences once again for the passing of your father. We are happy to know that your father enjoyed his time at Burrows House. The staff always strive to go above and beyond to ensure all...
The kitchen staff ensure appetising food is served. The care staff are particularly good ensuring my aunt is well cared for and her needs are met and quite often going above and beyond their duties.
The manager and her team do their best to ensure important dates are celebrated with as many residents as possible taking part and the home is decorated quite often with items the residents have been able to partake in making.
As a family, we have been able to host/celebrate our aunt's birthday with other residents joining in and have it a great time either eating or dancing or just sitting and singing along.
A big thank-you to all at Burrows House.
Thank you for such a heartwarming review. It's wonderful to hear how pleased you are with the quality of person-centred care that your aunt receives. The team at Burrows are wonderful and pride themselves on being able to create a family-feel environment for all of our residents. Stay safe.
Our mum was at Burrows House for 4-months until she passed away in December. Most of the visits had to be window visits, telephone or video calls due to covid. We had only brief contact with the carers/nurses during these visits/calls, but our impression was that Mum was being very well cared for. Due to her deteriorating health, I was able to spend some time with Mum in her room. I was very pleased to be able to meet some of the home staff and see how well they were looking after Mum and caring for her. The staff seemed very happy and extremely caring. The family could take a lot of comfort during this difficult time knowing that Mum had such wonderful people looking after her and making her as comfortable as possible.
Thank you for leaving us a kind review. We're incredibly sorry to hear about the loss of your mum. It's wonderful to hear that you were pleased with the quality of care our Gold Care team provide to every resident, including your mum. Keeping you in our thoughts. Stay safe.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 22 Jul 2026
There is something about a live performance that just lifts the whole room, and our recent visit from Golden Years Entertainment was a lovely reminder of that. It wasn’t just...
- 14 Jul 2026
Our wonderful residents and our team at Burrows House marked National Cheese Day with an afternoon dedicated to one of the nation’s favourite foods, bringing everyone together to enjoy great...
- 09 Jul 2026
It’s been a very exciting time here at Burrows House Care Home as our wonderful residents have all recently took part in something a little different. Our home has officially...
There are no upcoming events for Burrows House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Burrows House.
Meet the Team (1)

Maryam is the Home Manager at Gold Care Homes, Burrows House. Her entry into health and social care started when she graduated as Medical Officer from Volgograd State Medical Institute in Russia, many years ago. She is committed to an ethos of high-quality care. Her purpose as a Care Home Manager is to ensure her residents have a rewarding and fulfilling life.
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