Submit a Review for Mersey Parks Care Home
99 Mill Street, Toxteth, Liverpool, L8 5XW
View full details of Mersey Parks Care HomeLatest Reviews for Mersey Parks Care Home
06 February 2026
Generally care staff are friendly, helpful, and caring. Clothes care - often lost, misplaced, disappeared, staff too hurried to put things back in right place.
Food - roast dinners are good, other meals are less than 'inviting'. When food arrives, often warm/cool, i.e. chips cover left open till
the last person served - cold.
Corners of the room need more attention - cleaning.
Can staff announce themselves to residents with poor sight/hearing, i.e. hello x its x name', it helps with name retention.
23 January 2026
Merseycare care home truly delivers outstanding dementia care, with warm, unhurried interactions and personalised plans which honour each resident's life story and independence. The environment is dementia friendly, supporting and safe.
Families are welcomed with warmth, and EVERY staff member
demonstrates compassion for families as well as residents. I am so lucky to have my mum cared for here, and am so grateful and appreciative of every staff member of staff.
22 August 2025
Mum's own words about Mersey Parks Care Home on Sefton Unit. She told my sister that she was very happy at Mersey Parks, that she was very well looked after, the food was good, and that the staff are kind. My sister said Mum didn't need to be assisted to say this. As a family, we feel the care on
Sefton Unit is exceptional.
30 July 2025
Mum had been in a different residential care home before an extended admission to hospital. On her discharge she required nursing care.
I visited many care homes to find one that was suitable and that we felt as a family could provide the care that mum deserved and that we felt reassured by. Some
fell far below the standard that I would wish for anyone needing residential care let alone nursing care.
We eventually found Mersey Parks and I cannot speak highly enough of the care that she received in the very short time she was there. We were there every day and all the staff were passionate, caring helpful and supportive. A credit to the caring profession.
Mum unfortunately passed away on Christmas day 2024 and the communication between the nursing staff and the family allowed us to be with her when she passed away. The dignity and compassion that the caring and nursing staff showed to both us and mum on that day was so kind and comforting and will never be forgotten. Thank You
17 April 2025
My mum moved into Springfield, Liverpool in January 2025. The care she has received has been outstanding. She was reviewed immediately for medication charges and monitored.
The carers are so kind and thoughtful, making sure my mother is taken into the lounge area each day to socialise. Her mental
health has improved and she has settled in well. Thank you to all the staff for their hard work and dedication.
16 April 2025
My mum passed away recently at Mersey parks nursing home. during her time there she was well looked after and her end of life was so dignified professional and with loving care for both her and the family that attended, both the staff and her surviving family members who looked after her, all the
staff from the cleaners to the management have earned our upmost respect and gratitude.
And I would like to take this opportunity to thank them all again from the bottom of our hearts.
21 February 2025
My dad has only been here a fortnight and although health-wise I know he won't get any better, he seems more alert since being here and able to speak more than he could in hospital. He is also eating a little bit and drinking with assistance, which he wasn't doing previously. I'm normally able to
find fault in everything, I do love a good moan but I honestly can't fault this place so far. Every member of staff I have spoken to has been lovely and the whole place feels like a big family. Despite my dad's needs, everyone still speaks to him with so much respect and they always make sure he's ok. I believe they genuinely do care about the residents, rather than it just being a job and I would happily recommend this place to anyone. I doubt I'll ever be able to thank the staff enough for their compassion and patience. When I visit my dad, I leave knowing he's not alone and he is safe, comfortable and well looked after. As a daughter, I couldn't ask for more than that.
20 February 2025
Too many managerial swaps and they take a lot of holidays.
Poor hygiene care for residents. Staff not professional in bedside manners.
No contact with residents unless medication, food or change. Animals, not every patient likes animals and they run free.
No menu for patients, same thing,
repetitive.
If complain hostile staff.
End-of-life was told to clear the room and mother was still lying there. Unforgivable.
Unfortunate experience for the resident and family.
30 January 2025
I am so used to calling in for an hour or 2 every other day.
My visits are always lovely and the residents are happy.
Yesterday I had to be at home early. I stayed all morning and had to leave my findings.
If this is a standard of care I could look forward to when required I truly hope this home
is still open.
A lovely easy-going place where the staff genuinely care for the residents.
If a resident asks for help, they are there right away. The staff never stopped but was always observant watching their residents.
Entering into conversation with whoever wanted to talk.
None of this "be back in a moment" is a moment to these residents and many of them will have forgotten their thread of thought.
I and my family are truly happy with the care.
I just felt I had to comment here today and give the care people receive a 10 out of 10. If I could give a 15 out of ten I would.
Every five-star I have given is truthful and honest
Thank you staff at Springfield House. You really put my mind at ease.
03 December 2024
From the time my sister entered the home, she received first-class care and attention from all of the staff.
My sister has been a resident for several years and has always been made to feel comfortable.
My family have also been made welcome and valued during our visits.
We are all very
grateful for the care our sister has received.
02 October 2024
One carer in particular was very good at assisting Mum when Mum had a hospital appointment to attend (which I also attended).
She looked after Mum's mobility issues and stayed attentive to her during waiting times and when called to see the doctor.
It was a good job she was there as a lot of
advice was given by the doctor concerning how to deal with Mum's ear problems.
The carer listened attentively as instructions on how to deal with Mum's ear issues over the next month were given.
02 September 2024
My friend recently moved into this care home, and although I was apprehensive as I've never had dealings with a care home before, I have to say that the staff have all made my friend and myself feel very welcome. They really care about the residents and I have no complaints about the quality of the
food or the activities on offer on a daily basis.
29 August 2024
My mum has been living in Mersey Parks for just over 2 years. She settled in very easily which we did not expect as her dementia was quite bad early on and she has always suffered with anxiety.
ALL of the staff are incredible, very caring and it is a huge comfort for us to know that mum is so well
looked after, with such care, respect and dignity, she is clearly very happy.
Mum has not really participated in the activities but it was lovely for us to be shown a video of mum dancing - the activity staff had gained her trust and encouraged her to take part in their great music afternoons.
Her room is kept spotless, as is the rest of the home. It's lovely and bright and we have filled it with things, photos she loves.
We have no problems in asking any staff members anything to do with mums care, how she is on a daily basis, and the GP is always available if we have any concerns.
Our family feels very lucky to have found Mersey Parks - the staff are its biggest asset.
28 August 2024
My mum has been a resident of Merseyparks for just over 18 months. She is very well cared for, and the staff are sensitive to her needs and accommodate her as much as they can. She loves a cup of tea, and the staff ensure she always has one. There are lots of activities on offer, my mum especially
loves music and dancing and is first in line to listen to the singer.
I would recommend Merseyparks if you are looking for a care home.
30 July 2024
Fantastic care home. Great staff. My mother and father have been there, Mum for end-of-life care and my dad for residential care with his medical needs.
Staff are great, if I ever needed a care home I would stay there myself, I can't fault it at all as all of us are happy that Mum and Dad stayed
there and they had great care.
If you are a family member who ever needs a care home, I can't fault the care home for nursing needs and care needs.
Many thanks to Mersey Parks Care Home in Liverpool for looking after Dad and giving end-of-life care for Mum.
04 July 2024
Mersey Parks Care Home in my experience as a visitor is a nice friendly care home for the residents. I visit a dementia unit, the staff are caring and work well with the residents, often under trying conditions because of the nature of dementia. The activities are excellent and well put together. We
now have a new singer who comes in and performs one day a week and is an excellent entertainer and singer, who the residents really like. She has replaced someone who sadly passed away in January, he was an excellent singer and entertainer who was loved by the residents of Mersey Parks.
12 June 2024
Since January 2024 my dad has been at Mersey Parks, the level of care is outstanding. My dad gets spoilt rotten by the staff. Their interaction with my dad is amazing. If my dad is sick there is a doctor here. He has settled in so much, the staff are fabulous and I wouldn't want my Dad anywhere
else.
21 March 2024
I can't thank the staff enough at Mersey Parks. The care and attention they give Mum is amazing. Mersey Parks has a homely feeling to it. My mum is very happy to call this her home.
07 December 2023
My mum was placed in Mersey Parks on 17th November for end-of-life care. All the staff were very friendly and helpful. They treated Mum with care and dignity. On the day Mum passed, the carer on shift was amazing at explaining everything she was doing. Phone doctors and funeral directors. She went
above and beyond. We would like to thank her and all the staff.
03 November 2023
My mum came into Mersey Parks Care Home after being in hospital and after being a resident at another care home (but that’s another story). Mersey Parks is a caring, thoughtful, friendly, professional, clean and a wonderful friendly atmosphere of a care home. The staff really do care about the
residents, and actually nurse them, and get treatment/doctor in when needed. The food looked and smelt delicious, and we enjoyed hearing the singers in the lounge (even if my mum couldn’t manage to move in there to see them). My mum sadly passed away, and the staff were wonderful. I wish my mum had gone to Mersey Parks in the first place. We will miss going in there, especially seeing little Bean. All the staff in Springfield unit, thank you all for making the last month of my mums life happier. You all deserve a massive pay rise!
Latest Reviews for Mersey Parks Care Home
06 February 2026
Generally care staff are friendly, helpful, and caring. Clothes care - often lost, misplaced, disappeared, staff too hurried to put things back in right place.
Food - roast dinners are good, other meals are less than 'inviting'. When food arrives, often warm/cool, i.e. chips cover left open till
the last person served - cold.
Corners of the room need more attention - cleaning.
Can staff announce themselves to residents with poor sight/hearing, i.e. hello x its x name', it helps with name retention.
23 January 2026
Merseycare care home truly delivers outstanding dementia care, with warm, unhurried interactions and personalised plans which honour each resident's life story and independence. The environment is dementia friendly, supporting and safe.
Families are welcomed with warmth, and EVERY staff member
demonstrates compassion for families as well as residents. I am so lucky to have my mum cared for here, and am so grateful and appreciative of every staff member of staff.
22 August 2025
Mum's own words about Mersey Parks Care Home on Sefton Unit. She told my sister that she was very happy at Mersey Parks, that she was very well looked after, the food was good, and that the staff are kind. My sister said Mum didn't need to be assisted to say this. As a family, we feel the care on
Sefton Unit is exceptional.
30 July 2025
Mum had been in a different residential care home before an extended admission to hospital. On her discharge she required nursing care.
I visited many care homes to find one that was suitable and that we felt as a family could provide the care that mum deserved and that we felt reassured by. Some
fell far below the standard that I would wish for anyone needing residential care let alone nursing care.
We eventually found Mersey Parks and I cannot speak highly enough of the care that she received in the very short time she was there. We were there every day and all the staff were passionate, caring helpful and supportive. A credit to the caring profession.
Mum unfortunately passed away on Christmas day 2024 and the communication between the nursing staff and the family allowed us to be with her when she passed away. The dignity and compassion that the caring and nursing staff showed to both us and mum on that day was so kind and comforting and will never be forgotten. Thank You
17 April 2025
My mum moved into Springfield, Liverpool in January 2025. The care she has received has been outstanding. She was reviewed immediately for medication charges and monitored.
The carers are so kind and thoughtful, making sure my mother is taken into the lounge area each day to socialise. Her mental
health has improved and she has settled in well. Thank you to all the staff for their hard work and dedication.
16 April 2025
My mum passed away recently at Mersey parks nursing home. during her time there she was well looked after and her end of life was so dignified professional and with loving care for both her and the family that attended, both the staff and her surviving family members who looked after her, all the
staff from the cleaners to the management have earned our upmost respect and gratitude.
And I would like to take this opportunity to thank them all again from the bottom of our hearts.
21 February 2025
My dad has only been here a fortnight and although health-wise I know he won't get any better, he seems more alert since being here and able to speak more than he could in hospital. He is also eating a little bit and drinking with assistance, which he wasn't doing previously. I'm normally able to
find fault in everything, I do love a good moan but I honestly can't fault this place so far. Every member of staff I have spoken to has been lovely and the whole place feels like a big family. Despite my dad's needs, everyone still speaks to him with so much respect and they always make sure he's ok. I believe they genuinely do care about the residents, rather than it just being a job and I would happily recommend this place to anyone. I doubt I'll ever be able to thank the staff enough for their compassion and patience. When I visit my dad, I leave knowing he's not alone and he is safe, comfortable and well looked after. As a daughter, I couldn't ask for more than that.
20 February 2025
Too many managerial swaps and they take a lot of holidays.
Poor hygiene care for residents. Staff not professional in bedside manners.
No contact with residents unless medication, food or change. Animals, not every patient likes animals and they run free.
No menu for patients, same thing,
repetitive.
If complain hostile staff.
End-of-life was told to clear the room and mother was still lying there. Unforgivable.
Unfortunate experience for the resident and family.
30 January 2025
I am so used to calling in for an hour or 2 every other day.
My visits are always lovely and the residents are happy.
Yesterday I had to be at home early. I stayed all morning and had to leave my findings.
If this is a standard of care I could look forward to when required I truly hope this home
is still open.
A lovely easy-going place where the staff genuinely care for the residents.
If a resident asks for help, they are there right away. The staff never stopped but was always observant watching their residents.
Entering into conversation with whoever wanted to talk.
None of this "be back in a moment" is a moment to these residents and many of them will have forgotten their thread of thought.
I and my family are truly happy with the care.
I just felt I had to comment here today and give the care people receive a 10 out of 10. If I could give a 15 out of ten I would.
Every five-star I have given is truthful and honest
Thank you staff at Springfield House. You really put my mind at ease.
03 December 2024
From the time my sister entered the home, she received first-class care and attention from all of the staff.
My sister has been a resident for several years and has always been made to feel comfortable.
My family have also been made welcome and valued during our visits.
We are all very
grateful for the care our sister has received.
02 October 2024
One carer in particular was very good at assisting Mum when Mum had a hospital appointment to attend (which I also attended).
She looked after Mum's mobility issues and stayed attentive to her during waiting times and when called to see the doctor.
It was a good job she was there as a lot of
advice was given by the doctor concerning how to deal with Mum's ear problems.
The carer listened attentively as instructions on how to deal with Mum's ear issues over the next month were given.
02 September 2024
My friend recently moved into this care home, and although I was apprehensive as I've never had dealings with a care home before, I have to say that the staff have all made my friend and myself feel very welcome. They really care about the residents and I have no complaints about the quality of the
food or the activities on offer on a daily basis.
29 August 2024
My mum has been living in Mersey Parks for just over 2 years. She settled in very easily which we did not expect as her dementia was quite bad early on and she has always suffered with anxiety.
ALL of the staff are incredible, very caring and it is a huge comfort for us to know that mum is so well
looked after, with such care, respect and dignity, she is clearly very happy.
Mum has not really participated in the activities but it was lovely for us to be shown a video of mum dancing - the activity staff had gained her trust and encouraged her to take part in their great music afternoons.
Her room is kept spotless, as is the rest of the home. It's lovely and bright and we have filled it with things, photos she loves.
We have no problems in asking any staff members anything to do with mums care, how she is on a daily basis, and the GP is always available if we have any concerns.
Our family feels very lucky to have found Mersey Parks - the staff are its biggest asset.
28 August 2024
My mum has been a resident of Merseyparks for just over 18 months. She is very well cared for, and the staff are sensitive to her needs and accommodate her as much as they can. She loves a cup of tea, and the staff ensure she always has one. There are lots of activities on offer, my mum especially
loves music and dancing and is first in line to listen to the singer.
I would recommend Merseyparks if you are looking for a care home.
30 July 2024
Fantastic care home. Great staff. My mother and father have been there, Mum for end-of-life care and my dad for residential care with his medical needs.
Staff are great, if I ever needed a care home I would stay there myself, I can't fault it at all as all of us are happy that Mum and Dad stayed
there and they had great care.
If you are a family member who ever needs a care home, I can't fault the care home for nursing needs and care needs.
Many thanks to Mersey Parks Care Home in Liverpool for looking after Dad and giving end-of-life care for Mum.
04 July 2024
Mersey Parks Care Home in my experience as a visitor is a nice friendly care home for the residents. I visit a dementia unit, the staff are caring and work well with the residents, often under trying conditions because of the nature of dementia. The activities are excellent and well put together. We
now have a new singer who comes in and performs one day a week and is an excellent entertainer and singer, who the residents really like. She has replaced someone who sadly passed away in January, he was an excellent singer and entertainer who was loved by the residents of Mersey Parks.
12 June 2024
Since January 2024 my dad has been at Mersey Parks, the level of care is outstanding. My dad gets spoilt rotten by the staff. Their interaction with my dad is amazing. If my dad is sick there is a doctor here. He has settled in so much, the staff are fabulous and I wouldn't want my Dad anywhere
else.
21 March 2024
I can't thank the staff enough at Mersey Parks. The care and attention they give Mum is amazing. Mersey Parks has a homely feeling to it. My mum is very happy to call this her home.
07 December 2023
My mum was placed in Mersey Parks on 17th November for end-of-life care. All the staff were very friendly and helpful. They treated Mum with care and dignity. On the day Mum passed, the carer on shift was amazing at explaining everything she was doing. Phone doctors and funeral directors. She went
above and beyond. We would like to thank her and all the staff.
03 November 2023
My mum came into Mersey Parks Care Home after being in hospital and after being a resident at another care home (but that’s another story). Mersey Parks is a caring, thoughtful, friendly, professional, clean and a wonderful friendly atmosphere of a care home. The staff really do care about the
residents, and actually nurse them, and get treatment/doctor in when needed. The food looked and smelt delicious, and we enjoyed hearing the singers in the lounge (even if my mum couldn’t manage to move in there to see them). My mum sadly passed away, and the staff were wonderful. I wish my mum had gone to Mersey Parks in the first place. We will miss going in there, especially seeing little Bean. All the staff in Springfield unit, thank you all for making the last month of my mums life happier. You all deserve a massive pay rise!