Mersey Parks Care Home

99 Mill Street, Toxteth, Liverpool L8 5XW

Mersey Parks Care Home, Liverpool, Merseyside
Mersey Parks Care Home, Liverpool, Merseyside
Mersey Parks Care Home, Liverpool, Merseyside

Built for the sole purpose of providing care for older people, Mersey Parks provides a wide range of tailored care and support options for short or long term needs. Care includes nursing, residential dementia, respite, palliative and convalescence care, as well as care for those living with Parkinson's.

Located in a quiet area of Toxteth not far from the centre of Liverpool, the home consists of four single story buildings each designed to offer different forms of care. Accommodation includes comfortable and spacious open plan communal areas as well as furnished bedrooms each offering a TV and telephone point and a 24-hour call system. Outside areas feature large landscaped gardens with a patio and a calming water feature.

Mealtimes are an important part of care objectives and the chef works hard to provide hot and cold options that are satisfying and nutritious. Residents are able to choose snacks from the Nite Bite menu or enjoy home-made cakes daily with afternoon tea.

Regardless of ability, residents can enjoy stimulating and interesting activities which include reminiscence therapy, arts and crafts and beauty therapy.

Group: Bupa Care Homes

Person in charge: Bernadette Doherty (General Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 150 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Languages Spoken by Staff (other than English): Polish

Single Rooms: 150

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Mersey Parks Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Mersey Parks Care Home has a Review Score of 8.1 (8.146)

The Review Score of 8.1 (maximum of 10) for Mersey Parks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Mersey Parks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.829 for Mersey Parks Care Home is calculated as follows: ( (59 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.317 Points relating to the number of positive Reviews for Mersey Parks Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 30 positive Reviews (150 registered maximum number of service users ÷ 5). 2 Reviews ÷ 30 Target = 0.067

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mersey Parks Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mersey Parks Care Home

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Aunt of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

I have to say the home is top class and the care you give to residents is perfect. The staff are ever so kind and friendly and always so pleasant whenever we visit.
It is so clean and very well maintained. Food is good and when I visit I'm always asked if I'd like tea or coffee.
I am very satisfied with the care my aunt is receiving.

How likely would you be to recommend Mersey Parks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Mersey Parks Care Home responded to this review on 26 Nov 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

My grandmother has been a resident over the past 3 months after breaking her hip. The care, understanding and consideration given in this home is excellent. It is very clean, well organised staff are very pleasant and the residents are treated well. You are encouraged to feed back any issues so they can be dealt with immediately. The food is excellent and full of variety. The residents are encouraged to snack and drink plenty if they cannot face a meal. Their nutrition and hygiene and mental health is obviously continuously addressed and recorded which puts my family at ease. New manager is excellent and morale is high amongst staff and residents.

How likely would you be to recommend Mersey Parks Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Mersey Parks Care Home responded to this review on 30 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Lovely place, I could say all kinds of nice things. The atmosphere is wonderful. The manager of Princes and all her staff are helpful and friendly in everyway. It's close to home and i'm kept involved with my care. It's very clean and I've made a lot of friends. Staff are all my number one, I can't thank them enough.

How likely would you be to recommend Mersey Parks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As far as I can see from my experience of visits, my mother is very well cared for, to the best of the team of staffs ability. Staff are friendly with an excellent attitude towards residents. I am reassured that my mothers needs are met on a daily basis.

How likely would you be to recommend Mersey Parks Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always very clean and bright. My father has been treated very well by all members of staff who I have encountered over the last year. I also notice all of the people who live in Mersey Parks are treated with respect and dignity even if their families are around. My father asks the same question about why he is here and the staff are very patient. Access to doctors hairdressers etc seems very well organised. I do not live in Liverpool and am not able to see my father as often as I would like. But knowing I can call and speak to someone is very helpful.

How likely would you be to recommend Mersey Parks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful! Staff are great, food is great very friendly place, very relaxing. The attention we receive is very good. The staff are very helpful. My condition and my wellbeing has greatly improved since my stay on princes. Nothing is too much trouble for the manager or the activity staff. All the staff are amazing.

How likely would you be to recommend Mersey Parks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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