






Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people.
The friendly, welcoming care home offers plenty to keep residents engaged, including a library service, landscaped garden and patio, pub, and hairdressing.
Mersey Parks features a range of inviting dining areas where residents can relax and enjoy an intimate dining experience with family...
Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people.
The friendly, welcoming care home offers plenty to keep residents engaged, including a library service, landscaped garden and patio, pub, and hairdressing.
Mersey Parks features a range of inviting dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day by providing an enjoyable experience for all residents and their loved ones.
By getting to know each resident at Mersey Parks, colleagues take pride in encouraging everyone to take an active part in life at the home. Whether participating in the popular wellbeing and activities programme or embracing quieter times, staff are committed to helping residents lead their best lives.
Community is an integral part of life at Mersey Parks, and the team is dedicated to helping residents build strong relationships in the Toxteth neighbourhood by organising events with local schools, charities, and businesses.
The professional care team is on hand to help new residents and their families settle into life at Mersey Parks. The experienced and friendly Home Manager leads the team at Mersey Parks, providing the highest standard of care to all residents.
Care Provided by Mersey Parks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 150 Service Users
Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Mersey Parks Care Home for full pricing details and T&Cs.
Contact Mersey Parks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Susan Rush (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (150)
Visiting
- Visitors are welcome with an open-door policy. Please contact the team to arrange a tour of the home.
Parking
- Parking on site.
Mersey Parks Care Home Reviews (85)
Mersey Parks Care Home has a Review Score of 8.8 (8.752) out of 10, based on 13 reviews in the last 2 years.
Over all time Mersey Parks Care Home has 85 reviews.
Since my mum moved to Mersey Parks in May 2026 she has thrived in this caring and supportive environment. We cannot thank the staff enough for their support caring for our mum who could no longer live independently. They keep us informed and updated on her health and welfare and we feel confident...
Since my mum moved to Mersey Parks in May 2026 she has thrived in this caring and supportive environment. We cannot thank the staff enough for their support caring for our mum who could no longer live independently. They keep us informed and updated on her health and welfare and we feel confident that everything they do for her is in her best interest.
Thank you on behalf of Anthony's...
Thank you on behalf of Anthony's family.
Stephen
Food - roast dinners are good, other meals are less than 'inviting'. When food arrives, often warm/cool, i.e. chips cover left open till...
Food - roast dinners are good, other meals are less than 'inviting'. When food arrives, often warm/cool, i.e. chips cover left open till the last person served - cold.
Corners of the room need more attention - cleaning.
Can staff announce themselves to residents with poor sight/hearing, i.e. hello x its x name', it helps with name retention.
Thank you for your review, we value all feedback as this helps us to make improvements where required. We take all feedback seriously and are committed to addressing the issues you have raised. Please be assured that we will review this matter promptly and take any necessary actions to ensure the...
Thank you for your review, we value all feedback as this helps us to make improvements where required. We take all feedback seriously and are committed to addressing the issues you have raised. Please be assured that we will review this matter promptly and take any necessary actions to ensure the highest standards of care and service is provided. If you would like to discuss this further, please contact the Home Manager directly.
Families are welcomed with warmth, and EVERY staff member...
Families are welcomed with warmth, and EVERY staff member demonstrates compassion for families as well as residents. I am so lucky to have my mum cared for here, and am so grateful and appreciative of every staff member of staff.
Mum's own words about Mersey Parks Care Home on Sefton Unit. She told my sister that she was very happy at Mersey Parks, that she was very well looked after, the food was good, and that the staff are kind. My sister said Mum didn't need to be assisted to say this. As a family, we feel the care on...
Mum's own words about Mersey Parks Care Home on Sefton Unit. She told my sister that she was very happy at Mersey Parks, that she was very well looked after, the food was good, and that the staff are kind. My sister said Mum didn't need to be assisted to say this. As a family, we feel the care on Sefton Unit is exceptional.
I visited many care homes to find one that was suitable and that we felt as a family could provide the care that mum deserved and that we felt reassured by. Some...
I visited many care homes to find one that was suitable and that we felt as a family could provide the care that mum deserved and that we felt reassured by. Some fell far below the standard that I would wish for anyone needing residential care let alone nursing care.
We eventually found Mersey Parks and I cannot speak highly enough of the care that she received in the very short time she was there. We were there every day and all the staff were passionate, caring helpful and supportive. A credit to the caring profession.
Mum unfortunately passed away on Christmas day 2024 and the communication between the nursing staff and the family allowed us to be with her when she passed away. The dignity and compassion that the caring and nursing staff showed to both us and mum on that day was so kind and comforting and will never be forgotten. Thank You
The carers are so kind and thoughtful, making sure my mother is taken into the lounge area each day to socialise. Her mental...
The carers are so kind and thoughtful, making sure my mother is taken into the lounge area each day to socialise. Her mental health has improved and she has settled in well. Thank you to all the staff for their hard work and dedication.
My mum passed away recently at Mersey parks nursing home. during her time there she was well looked after and her end of life was so dignified professional and with loving care for both her and the family that attended, both the staff and her surviving family members who looked after her, all the...
And I would like to take this opportunity to thank them all again from the bottom of our hearts.
Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family. We will ensure your kind words are shared with the team. Thank you again for your review
My dad has only been here a fortnight and although health-wise I know he won't get any better, he seems more alert since being here and able to speak more than he could in hospital. He is also eating a little bit and drinking with assistance, which he wasn't doing previously. I'm normally able to...
My dad has only been here a fortnight and although health-wise I know he won't get any better, he seems more alert since being here and able to speak more than he could in hospital. He is also eating a little bit and drinking with assistance, which he wasn't doing previously. I'm normally able to find fault in everything, I do love a good moan but I honestly can't fault this place so far. Every member of staff I have spoken to has been lovely and the whole place feels like a big family. Despite my dad's needs, everyone still speaks to him with so much respect and they always make sure he's ok. I believe they genuinely do care about the residents, rather than it just being a job and I would happily recommend this place to anyone. I doubt I'll ever be able to thank the staff enough for their compassion and patience. When I visit my dad, I leave knowing he's not alone and he is safe, comfortable and well looked after. As a daughter, I couldn't ask for more than that.
Poor hygiene care for residents. Staff not professional in bedside manners.
No contact with residents unless medication, food or change. Animals, not every patient likes animals and they run free.
No menu for patients, same thing,...
Poor hygiene care for residents. Staff not professional in bedside manners.
No contact with residents unless medication, food or change. Animals, not every patient likes animals and they run free.
No menu for patients, same thing, repetitive.
If complain hostile staff.
End-of-life was told to clear the room and mother was still lying there. Unforgivable.
Unfortunate experience for the resident and family.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Unfortunately, in this instance, the feedback is vague and does not provide us with sufficient information to investigate your concerns. We therefore kindly ask that you contact our Home Manager so we can explore in further detail.
My visits are always lovely and the residents are happy.
Yesterday I had to be at home early. I stayed all morning and had to leave my findings.
If this is a standard of care I could look forward to when required I truly hope this...
My visits are always lovely and the residents are happy.
Yesterday I had to be at home early. I stayed all morning and had to leave my findings.
If this is a standard of care I could look forward to when required I truly hope this home is still open.
A lovely easy-going place where the staff genuinely care for the residents.
If a resident asks for help, they are there right away. The staff never stopped but was always observant watching their residents.
Entering into conversation with whoever wanted to talk.
None of this "be back in a moment" is a moment to these residents and many of them will have forgotten their thread of thought.
I and my family are truly happy with the care.
I just felt I had to comment here today and give the care people receive a 10 out of 10. If I could give a 15 out of ten I would.
Every five-star I have given is truthful and honest
Thank you staff at Springfield House. You really put my mind at ease.
My sister has been a resident for several years and has always been made to feel comfortable.
My family have also been made welcome and valued during our visits.
We are all very...
My sister has been a resident for several years and has always been made to feel comfortable.
My family have also been made welcome and valued during our visits.
We are all very grateful for the care our sister has received.
She looked after Mum's mobility issues and stayed attentive to her during waiting times and when called to see the doctor.
It was a good job she was there as a lot of...
She looked after Mum's mobility issues and stayed attentive to her during waiting times and when called to see the doctor.
It was a good job she was there as a lot of advice was given by the doctor concerning how to deal with Mum's ear problems.
The carer listened attentively as instructions on how to deal with Mum's ear issues over the next month were given.
My friend recently moved into this care home, and although I was apprehensive as I've never had dealings with a care home before, I have to say that the staff have all made my friend and myself feel very welcome. They really care about the residents and I have no complaints about the quality of the...
My friend recently moved into this care home, and although I was apprehensive as I've never had dealings with a care home before, I have to say that the staff have all made my friend and myself feel very welcome. They really care about the residents and I have no complaints about the quality of the food or the activities on offer on a daily basis.
ALL of the staff are incredible, very caring and it is a huge comfort for us to know that mum is so...
ALL of the staff are incredible, very caring and it is a huge comfort for us to know that mum is so well looked after, with such care, respect and dignity, she is clearly very happy.
Mum has not really participated in the activities but it was lovely for us to be shown a video of mum dancing - the activity staff had gained her trust and encouraged her to take part in their great music afternoons.
Her room is kept spotless, as is the rest of the home. It's lovely and bright and we have filled it with things, photos she loves.
We have no problems in asking any staff members anything to do with mums care, how she is on a daily basis, and the GP is always available if we have any concerns.
Our family feels very lucky to have found Mersey Parks - the staff are its biggest asset.
My mum has been a resident of Merseyparks for just over 18 months. She is very well cared for, and the staff are sensitive to her needs and accommodate her as much as they can. She loves a cup of tea, and the staff ensure she always has one. There are lots of activities on offer, my mum especially...
I would recommend Merseyparks if you are looking for a care home.
Staff are great, if I ever needed a care home I would stay there myself, I can't fault it at all as all of us are happy that Mum and Dad stayed...
Staff are great, if I ever needed a care home I would stay there myself, I can't fault it at all as all of us are happy that Mum and Dad stayed there and they had great care.
If you are a family member who ever needs a care home, I can't fault the care home for nursing needs and care needs.
Many thanks to Mersey Parks Care Home in Liverpool for looking after Dad and giving end-of-life care for Mum.
Mersey Parks Care Home in my experience as a visitor is a nice friendly care home for the residents. I visit a dementia unit, the staff are caring and work well with the residents, often under trying conditions because of the nature of dementia. The activities are excellent and well put together....
Mersey Parks Care Home in my experience as a visitor is a nice friendly care home for the residents. I visit a dementia unit, the staff are caring and work well with the residents, often under trying conditions because of the nature of dementia. The activities are excellent and well put together. We now have a new singer who comes in and performs one day a week and is an excellent entertainer and singer, who the residents really like. She has replaced someone who sadly passed away in January, he was an excellent singer and entertainer who was loved by the residents of Mersey Parks.
Since January 2024 my dad has been at Mersey Parks, the level of care is outstanding. My dad gets spoilt rotten by the staff. Their interaction with my dad is amazing. If my dad is sick there is a doctor here. He has settled in so much, the staff are fabulous and I wouldn't want my Dad anywhere...
Since January 2024 my dad has been at Mersey Parks, the level of care is outstanding. My dad gets spoilt rotten by the staff. Their interaction with my dad is amazing. If my dad is sick there is a doctor here. He has settled in so much, the staff are fabulous and I wouldn't want my Dad anywhere else.
I can't thank the staff enough at Mersey Parks. The care and attention they give Mum is amazing. Mersey Parks has a homely feeling to it. My mum is very happy to call this her home.
I can't thank the staff enough at Mersey Parks. The care and attention they give Mum is amazing. Mersey Parks has a homely feeling to it. My mum is very happy to call this her home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 June 2022Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 10 September 2026To discuss your requirements please do get in touch.
News (0) & Events (0)
There are no news items for Mersey Parks Care Home.
There are no upcoming events for Mersey Parks Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Mersey Parks Care Home.
Accreditations
There are no accreditations posted yet for Mersey Parks Care Home.
Meet the Team (1)

Susan is the dedicated home manager of Mersey Parks Care Home.
Frequently Asked Questions about Mersey Parks Care Home
What types of Care is Mersey Parks Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mersey Parks Care Home have?
There are 150 Single Rooms.
What are the Facilities & Services at Mersey Parks Care Home?
Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mersey Parks Care Home to the centre of Liverpool?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mersey Parks Care Home to verify any information. View our terms and conditions. Mersey Parks Care Home has an Enhanced Service -what an Enhanced Service includes.