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The friendly and welcoming care home has a host of places in which to keep busy, including a library service, landscaped garden and patio, pub and hairdressing salon.
By getting to know each individual resident at Mersey Parks, colleagues take pride in being...
Care Provided by Mersey Parks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Mersey Parks Care Home for full pricing details and T&Cs.
Contact Mersey Parks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Susan Rush (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (150)
Mersey Parks Care Home Reviews (84)
Mersey Parks Care Home has a Review Score of 8.9 (8.862) out of 10, based on 15 reviews in the last 2 years.
Over all time Mersey Parks Care Home has 84 reviews.
The staff are fantastic. The staff are very attentive and look after me well on Springfield House.
My mum would benefit from regular baths or showers, they do not happen every week or fortnight, she can go for weeks without her hair being washed, the same can also be said about the washing of her feet.
I feel mum would be changed every three hours as sometimes she is left wet and soiled leaving her clothes wet and smelly.
This is the second home my friend has been in and this home is 100% better than the other one. The staff are so much better and they really seem to care. Also, they always have time for a chat. This was the best choice we could have made.
The care staff are all lovely, and the same staff are on the same units which is good. They get to know the residents.
As a regular visitor, security medical attention, hygiene and social interaction are highly visible on a day to day basis. Well done.
Mum gets a great level of care here at Mersey Park and I am more than satisfied with how she is respected and treated. The staff are more than helpful and I cannot fault them.
Staff are always friendly/helpful. The care home does need some improvement to it though.
Thank you for your review, we value all feedback as this allows us to improve our service where required. I am pleased to inform you that following HC-One’s acquisition of Mersey Parks, the home has been identified as a home that is to benefit from a programme of significant home improvement in the near future.
Staff are very good and it is always very clean.
Mersey Parks is an excellent care home for the elderly. The management, care and auxiliary staff are highly professional and provide excellent care to those in their care. As a family member, I feel very comfortable knowing that my mother is truly cared for and all of her needs are met. Since she has been here there have been no instances of sickness and I believe this is down to the nursing and prompt action when a UTI presents itself. I would highly recommend to all. A+.
Help and assistance/support provided at very stressful time of our lives.
I have been visiting my mother in this establishment for a few years now. I have always found the staff to be helpful and friendly.
The staff are excellent, food on most occasions is good, it is served to a high standard and there is plenty of it. The laundry service could do with a little improvement. The rooms are kept clean and aired. Bedding is changed very regularly.
Thank you for your kind feedback. We are always working on initiatives that can improve the laundry service and the home manager is currently facilitating meetings with the team, the head housekeeper and a hospitality specialist.
Staff all appear extremely caring towards my Mother. She recovered from the bed sores she had developed in hospital. I was pleased that the home was able to provide a special chair for mum. Minor complaints - it took ages to replace some of the damaged furniture and sometimes the supply of correct 'pads' run out.
Thank you for the feedback. The pads are supplied through the local authority and we will always endeavour to anticipate any shortages and order ahead if necessary. Apologies if some furniture was slow in being replaced. We hope that replacement furniture should be available in a timely manner...
I think the staff are very good, overworked and sometimes short staff unit can be very demanding.
Thank you for your feedback. We review our staffing levels regularly and this includes senior management reviewing on a weekly basis. When setting levels we always take into consideration the number of residents living on a unit at that time and dependency levels and needs of the individuals...
Springfield is a very friendly cheerful place. The staff are excellent and are not only there for the residents but the visitors too. I know that if I miss a day that my dad will be taken care of. I have worked in nursing homes myself and know this is not always the case, my only concern is staff shortage.
Thank you for the kind comments. We review our staffing levels on a regular basis and these are also monitored by senior management. Staffing levels take into consideration the residents currently living on a particular unit and we review dependency, occupancy levels and specific needs of...
Mum well and happy here. Staff on hand when she needs it and don't need to worry about her safety.
Mum is being well looked after as she is unable to look after herself.
The staff are friendly, very caring, polite and excellent with the residents. I would recommend this care home.
It is so clean and very well maintained. Food is good and when I visit I'm always asked if I'd like tea or coffee.
I am very satisfied with the care my aunt is receiving.
Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”
My grandmother has been a resident over the past 3 months after breaking her hip. The care, understanding and consideration given in this home is excellent. It is very clean, well organised staff are very pleasant and the residents are treated well. You are encouraged to feed back any issues so they can be dealt with immediately. The food is excellent and full of variety. The residents are encouraged to snack and drink plenty if they cannot face a meal. Their nutrition and hygiene and mental health is obviously continuously addressed and recorded which puts my family at ease. New manager is excellent and morale is high amongst staff and residents.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 June 2022Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Mersey Parks Care Home.
Accreditations
There are no accreditations posted yet for Mersey Parks Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mersey Parks Care Home to verify any information. View our terms and conditions. Mersey Parks Care Home has an Enhanced Service -more info.