Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people.
The friendly, welcoming care home offers plenty to keep residents engaged, including a library service, landscaped garden and patio, pub, and hairdressing.
Mersey Parks features a range of inviting dining areas where residents can relax and enjoy an intimate dining experience with family...
Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people.
The friendly, welcoming care home offers plenty to keep residents engaged, including a library service, landscaped garden and patio, pub, and hairdressing.
Mersey Parks features a range of inviting dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day by providing an enjoyable experience for all residents and their loved ones.
By getting to know each resident at Mersey Parks, colleagues take pride in encouraging everyone to take an active part in life at the home. Whether participating in the popular wellbeing and activities programme or embracing quieter times, staff are committed to helping residents lead their best lives.
Community is an integral part of life at Mersey Parks, and the team is dedicated to helping residents build strong relationships in the Toxteth neighbourhood by organising events with local schools, charities, and businesses.
The professional care team is on hand to help new residents and their families settle into life at Mersey Parks. The experienced and friendly Home Manager leads the team at Mersey Parks, providing the highest standard of care to all residents.
The price(s) shown are provided by the care home. Contact Mersey Parks Care Home for full pricing details and T&Cs.
Contact Mersey Parks Care Home to confirm what's included and get a personalised quote:
Mersey Parks Care Home has a Review Score of 8.8 (8.752) out of 10, based on 13 reviews in the last 2 years.
Over all time Mersey Parks Care Home has 85 reviews.
My brother has been here for 6 and a half years now and we have always found the home a very pleasant environment, with caring, friendly staff. He is well fed, clean and comfortable. There is always time to discuss any concerns and we are kept informed of any needs he may have.
My brother has been here for 6 and a half years now and we have always found the home a very pleasant environment, with caring, friendly staff. He is well fed, clean and comfortable. There is always time to discuss any concerns and we are kept informed of any needs he may have.
The staff are fantastic. The staff are very attentive and look after me well on Springfield House.
The staff are fantastic. The staff are very attentive and look after me well on Springfield House.
My mum would benefit from regular baths or showers, they do not happen every week or fortnight, she can go for weeks without her hair being washed, the same can also be said about the washing of her feet.
I feel mum would be changed every three hours as sometimes she is left wet and soiled...
My mum would benefit from regular baths or showers, they do not happen every week or fortnight, she can go for weeks without her hair being washed, the same can also be said about the washing of her feet.
I feel mum would be changed every three hours as sometimes she is left wet and soiled leaving her clothes wet and smelly.
This is the second home my friend has been in and this home is 100% better than the other one. The staff are so much better and they really seem to care. Also, they always have time for a chat. This was the best choice we could have made.
This is the second home my friend has been in and this home is 100% better than the other one. The staff are so much better and they really seem to care. Also, they always have time for a chat. This was the best choice we could have made.
The care staff are all lovely, and the same staff are on the same units which is good. They get to know the residents.
The care staff are all lovely, and the same staff are on the same units which is good. They get to know the residents.
As we all know, this service is specialised enough only to allow a few to be able to meet it's required criteria. The residents of Mersey Parks Care Home are solely dependent on the care and attention of the cares who are human and try their utmost to attend and accomplish their duties day to day,...
As a regular visitor, security medical attention, hygiene and social interaction are highly visible on a day to day basis. Well done.
Mum gets a great level of care here at Mersey Park and I am more than satisfied with how she is respected and treated. The staff are more than helpful and I cannot fault them.
Mum gets a great level of care here at Mersey Park and I am more than satisfied with how she is respected and treated. The staff are more than helpful and I cannot fault them.
Staff are always friendly/helpful. The care home does need some improvement to it though.
Staff are always friendly/helpful. The care home does need some improvement to it though.
Thank you for your review, we value all feedback as this allows us to improve our service where required. I am pleased to inform you that following HC-One’s acquisition of Mersey Parks, the home has been identified as a home that is to benefit from a programme of significant home improvement in the near future.
Staff are very good and it is always very clean.
Staff are very good and it is always very clean.
Mersey Parks is an excellent care home for the elderly. The management, care and auxiliary staff are highly professional and provide excellent care to those in their care. As a family member, I feel very comfortable knowing that my mother is truly cared for and all of her needs are met. Since she...
Mersey Parks is an excellent care home for the elderly. The management, care and auxiliary staff are highly professional and provide excellent care to those in their care. As a family member, I feel very comfortable knowing that my mother is truly cared for and all of her needs are met. Since she has been here there have been no instances of sickness and I believe this is down to the nursing and prompt action when a UTI presents itself. I would highly recommend to all. A+.
Help and assistance/support provided at very stressful time of our lives.
Help and assistance/support provided at very stressful time of our lives.
I have been visiting my mother in this establishment for a few years now. I have always found the staff to be helpful and friendly.
I have been visiting my mother in this establishment for a few years now. I have always found the staff to be helpful and friendly.
The staff are excellent, food on most occasions is good, it is served to a high standard and there is plenty of it. The laundry service could do with a little improvement. The rooms are kept clean and aired. Bedding is changed very regularly.
The staff are excellent, food on most occasions is good, it is served to a high standard and there is plenty of it. The laundry service could do with a little improvement. The rooms are kept clean and aired. Bedding is changed very regularly.
Thank you for your kind feedback. We are always working on initiatives that can improve the laundry service and the home manager is currently facilitating meetings with the team, the head housekeeper and a hospitality specialist.
Staff all appear extremely caring towards my Mother. She recovered from the bed sores she had developed in hospital. I was pleased that the home was able to provide a special chair for mum. Minor complaints - it took ages to replace some of the damaged furniture and sometimes the supply of correct...
Staff all appear extremely caring towards my Mother. She recovered from the bed sores she had developed in hospital. I was pleased that the home was able to provide a special chair for mum. Minor complaints - it took ages to replace some of the damaged furniture and sometimes the supply of correct 'pads' run out.
Thank you for the feedback. The pads are supplied through the local authority and we will always endeavour to anticipate any shortages and order ahead if necessary. Apologies if some furniture was slow in being replaced. We hope that replacement furniture should be available in a timely manner...
Thank you for the feedback. The pads are supplied through the local authority and we will always endeavour to anticipate any shortages and order ahead if necessary. Apologies if some furniture was slow in being replaced. We hope that replacement furniture should be available in a timely manner once ordered in future as the transfer to our new owners has now been completed and systems in place to minimise supplier delays.
I think the staff are very good, overworked and sometimes short staff unit can be very demanding.
I think the staff are very good, overworked and sometimes short staff unit can be very demanding.
Thank you for your feedback. We review our staffing levels regularly and this includes senior management reviewing on a weekly basis. When setting levels we always take into consideration the number of residents living on a unit at that time and dependency levels and needs of the individuals...
Thank you for your feedback. We review our staffing levels regularly and this includes senior management reviewing on a weekly basis. When setting levels we always take into consideration the number of residents living on a unit at that time and dependency levels and needs of the individuals living on that unit. Our staffing levels are able to flex accordingly. The views of staff are also taken into consideration when reviewing dependency levels and we will also take into consideration your views during the next review. We also supplement our staff team by having additional support staff such as Activities assistants on duty.
Springfield is a very friendly cheerful place. The staff are excellent and are not only there for the residents but the visitors too. I know that if I miss a day that my dad will be taken care of. I have worked in nursing homes myself and know this is not always the case, my only concern is staff...
Springfield is a very friendly cheerful place. The staff are excellent and are not only there for the residents but the visitors too. I know that if I miss a day that my dad will be taken care of. I have worked in nursing homes myself and know this is not always the case, my only concern is staff shortage.
Thank you for the kind comments. We review our staffing levels on a regular basis and these are also monitored by senior management. Staffing levels take into consideration the residents currently living on a particular unit and we review dependency, occupancy levels and specific needs of...
Thank you for the kind comments. We review our staffing levels on a regular basis and these are also monitored by senior management. Staffing levels take into consideration the residents currently living on a particular unit and we review dependency, occupancy levels and specific needs of individual residents when staffing levels are determined. It is never our intention to operate short staffed. If ever we experience staff calling in sick at short notice, where possible we replace with our own staff, but on occasions it may be necessary to use agency staff and we may have needed to wait for them to arrive, but this is only ever after opportunities to staff with our own staff have been exhausted. We are happy to report that HC-One have supportive HR and recruitment teams to help us to support our team and to recruit new team members.
Mum well and happy here. Staff on hand when she needs it and don't need to worry about her safety.
Mum well and happy here. Staff on hand when she needs it and don't need to worry about her safety.
Mum is being well looked after as she is unable to look after herself.
Mum is being well looked after as she is unable to look after herself.
The staff are friendly, very caring, polite and excellent with the residents. I would recommend this care home.
The staff are friendly, very caring, polite and excellent with the residents. I would recommend this care home.
I am very...
I am very satisfied with the care my aunt is receiving.
Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”
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Susan is the dedicated home manager of Mersey Parks Care Home.
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