Mersey Parks Care Home

99 Mill Street, Toxteth, Liverpool L8 5XW
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9.3 81 Reviews
  • Mersey Parks Care Home, Liverpool
Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people.

The friendly and welcoming care home has a host of places in which to keep busy, including a library service, landscaped garden and patio, pub and hairdressing salon.

By getting to know each individual resident at Mersey Parks, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Mersey Parks, and the team work hard to support residents to build positive relationships in the Toxteth neighbourhood, by organising events with local schools, charities and businesses in the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1306

These prices are only a guideline, please contact Mersey Parks Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Rush (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Mersey Parks Care Home Reviews (81)

9.3

Mersey Parks Care Home has a Review Score of 9.3 (9.294) out of 10, based on 19 reviews in the last 2 years.
Over all time Mersey Parks Care Home has 81 reviews.

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Date Published
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Reviewer Connection to Mersey Parks Care Home
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Total of 81, showing 61-80
Review from I J (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are all lovely, and the same staff are on the same units which is good. They get to know the residents.
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Review from Peter E (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As we all know, this service is specialised enough only to allow a few to be able to meet it's required criteria. The residents of Mersey Parks Care Home are solely dependent on the care and attention of the cares who are human and try their utmost to attend and accomplish their duties day to day, as
unforeseen circumstances may arise at any time.
As a regular visitor, security medical attention, hygiene and social interaction are highly visible on a day to day basis. Well done.
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Review from J C (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum gets a great level of care here at Mersey Park and I am more than satisfied with how she is respected and treated. The staff are more than helpful and I cannot fault them.
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Review from Gavin W (Son of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly/helpful. The care home does need some improvement to it though.
Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for your review, we value all feedback as this allows us to improve our service where required. I am pleased to inform you that following HC-One’s acquisition of Mersey Parks, the home has been identified as a home that is to benefit from a programme of significant home improvement in the near future.

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Review from Keith O (Son of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good and it is always very clean.
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Review from Michelle C (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mersey Parks is an excellent care home for the elderly. The management, care and auxiliary staff are highly professional and provide excellent care to those in their care. As a family member, I feel very comfortable knowing that my mother is truly cared for and all of her needs are met. Since she has
been here there have been no instances of sickness and I believe this is down to the nursing and prompt action when a UTI presents itself. I would highly recommend to all. A+.
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Review from Barry H (Son of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Help and assistance/support provided at very stressful time of our lives.
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Review from Roger O (Son of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my mother in this establishment for a few years now. I have always found the staff to be helpful and friendly.
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Review from Roger O (Husband of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent, food on most occasions is good, it is served to a high standard and there is plenty of it. The laundry service could do with a little improvement. The rooms are kept clean and aired. Bedding is changed very regularly.
Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for your kind feedback. We are always working on initiatives that can improve the laundry service and the home manager is currently facilitating meetings with the team, the head housekeeper and a hospitality specialist.

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Review from Paul H (Son of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff all appear extremely caring towards my Mother. She recovered from the bed sores she had developed in hospital. I was pleased that the home was able to provide a special chair for mum. Minor complaints - it took ages to replace some of the damaged furniture and sometimes the supply of correct 'pads'
run out.
Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for the feedback. The pads are supplied through the local authority and we will always endeavour to anticipate any shortages and order ahead if necessary. Apologies if some furniture was slow in being replaced. We hope that replacement furniture should be available in a timely manner once ordered in future as the transfer to our new owners has now been completed and systems in place to minimise supplier delays.

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Review from T A (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the staff are very good, overworked and sometimes short staff unit can be very demanding.
Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for your feedback. We review our staffing levels regularly and this includes senior management reviewing on a weekly basis. When setting levels we always take into consideration the number of residents living on a unit at that time and dependency levels and needs of the individuals living on that unit. Our staffing levels are able to flex accordingly. The views of staff are also taken into consideration when reviewing dependency levels and we will also take into consideration your views during the next review. We also supplement our staff team by having additional support staff such as Activities assistants on duty.

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Review from Carol R (Daughter of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Springfield is a very friendly cheerful place. The staff are excellent and are not only there for the residents but the visitors too. I know that if I miss a day that my dad will be taken care of. I have worked in nursing homes myself and know this is not always the case, my only concern is staff shortage.
Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for the kind comments. We review our staffing levels on a regular basis and these are also monitored by senior management. Staffing levels take into consideration the residents currently living on a particular unit and we review dependency, occupancy levels and specific needs of individual residents when staffing levels are determined. It is never our intention to operate short staffed. If ever we experience staff calling in sick at short notice, where possible we replace with our own staff, but on occasions it may be necessary to use agency staff and we may have needed to wait for them to arrive, but this is only ever after opportunities to staff with our own staff have been exhausted. We are happy to report that HC-One have supportive HR and recruitment teams to help us to support our team and to recruit new team members.

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Review from Linda S (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is being well looked after as she is unable to look after herself.
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Review from N M (Son of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum well and happy here. Staff on hand when she needs it and don't need to worry about her safety.
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Review from Kenneth B (Relative of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, very caring, polite and excellent with the residents. I would recommend this care home.
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Review from Teresa M (Aunt of Resident) published on 28 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say the home is top class and the care you give to residents is perfect. The staff are ever so kind and friendly and always so pleasant whenever we visit.
It is so clean and very well maintained. Food is good and when I visit I'm always asked if I'd like tea or coffee.
I am very satisfied
with the care my aunt is receiving.
Reply from Rose Pickering, Customer Service Administrator at Mersey Parks Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

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Review from Helen M (Granddaughter of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident over the past 3 months after breaking her hip. The care, understanding and consideration given in this home is excellent. It is very clean, well organised staff are very pleasant and the residents are treated well. You are encouraged to feed back any issues so they
can be dealt with immediately. The food is excellent and full of variety. The residents are encouraged to snack and drink plenty if they cannot face a meal. Their nutrition and hygiene and mental health is obviously continuously addressed and recorded which puts my family at ease. New manager is excellent and morale is high amongst staff and residents.
Reply from Rachel Elliott, Customer Service Administrator at Mersey Parks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Mary D (Resident) published on 17 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, I could say all kinds of nice things. The atmosphere is wonderful. The manager of Princes and all her staff are helpful and friendly in everyway. It's close to home and i'm kept involved with my care. It's very clean and I've made a lot of friends. Staff are all my number one, I can't
thank them enough.
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Review from Maude S (Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful! Staff are great, food is great very friendly place, very relaxing. The attention we receive is very good. The staff are very helpful. My condition and my wellbeing has greatly improved since my stay on princes. Nothing is too much trouble for the manager or the activity staff. All the staff
are amazing.
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Review from Susan P (Daughter of Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As far as I can see from my experience of visits, my mother is very well cared for, to the best of the team of staffs ability. Staff are friendly with an excellent attitude towards residents. I am reassured that my mothers needs are met on a daily basis.
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Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for Mersey Parks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Mersey Parks Care Home is calculated as follows: ( (170 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 219 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Mersey Parks Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 18 Positive Reviews ÷ 30 = 0.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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