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Mersey Parks Care Home

99 Mill Street, Toxteth, Liverpool, Merseyside L8 5XW
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Mersey Parks Care Home, Liverpool
Mersey Parks Care Home, Liverpool
Mersey Parks Care Home, Liverpool

Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people.

The friendly and welcoming care home has a host of places in which to keep busy, including a library service, landscaped garden and patio, pub and hairdressing salon.

By getting to know each individual resident at Mersey Parks, colleagues take pride in being...  

Care Provided by Mersey Parks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,169From £1,286
Residential Dementia CareFrom £1,169From £1,286
Nursing CareFrom £1,279From £1,409

Contact Mersey Parks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Susan Rush (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1

Room Information

  • Single Rooms (150)

Mersey Parks Care Home Reviews (84)

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8.9

Mersey Parks Care Home has a Review Score of 8.9 (8.862) out of 10, based on 15 reviews in the last 2 years. Over all time Mersey Parks Care Home has 84 reviews.

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Showing 84 reviews matching selected criteria
Review from J W (Resident / Service User) published on 2 July 2018 Submitted via Postal Card
Overall Experience

The staff are fantastic. The staff are very attentive and look after me well on Springfield House.

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Review from Janet A (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card
Overall Experience

My mum would benefit from regular baths or showers, they do not happen every week or fortnight, she can go for weeks without her hair being washed, the same can also be said about the washing of her feet.

I feel mum would be changed every three hours as sometimes she is left wet and soiled leaving her clothes wet and smelly.

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Review from M B (Friend of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience

This is the second home my friend has been in and this home is 100% better than the other one. The staff are so much better and they really seem to care. Also, they always have time for a chat. This was the best choice we could have made.

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Review from I J (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience

The care staff are all lovely, and the same staff are on the same units which is good. They get to know the residents.

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Review from Peter E (Son of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience
As we all know, this service is specialised enough only to allow a few to be able to meet it's required criteria. The residents of Mersey Parks Care Home are solely dependent on the care and attention of the cares who are human and try their utmost to attend and accomplish their duties day to day, as unforeseen circumstances may arise at any time.

As a regular visitor, security medical attention, hygiene and social interaction are highly visible on a day to day basis. Well done.

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Review from J C (Son of Resident) published on 10 May 2018 Submitted via Postal Card
Overall Experience

Mum gets a great level of care here at Mersey Park and I am more than satisfied with how she is respected and treated. The staff are more than helpful and I cannot fault them.

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Review from Gavin W (Son of Resident) published on 11 April 2018 Submitted via Postal Card
Overall Experience

Staff are always friendly/helpful. The care home does need some improvement to it though.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for your review, we value all feedback as this allows us to improve our service where required. I am pleased to inform you that following HC-One’s acquisition of Mersey Parks, the home has been identified as a home that is to benefit from a programme of significant home improvement in the near future.

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Review from Keith O (Son of Resident) published on 3 April 2018 Submitted via Postal Card
Overall Experience

Staff are very good and it is always very clean.

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Review from Michelle C (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card
Overall Experience

Mersey Parks is an excellent care home for the elderly. The management, care and auxiliary staff are highly professional and provide excellent care to those in their care. As a family member, I feel very comfortable knowing that my mother is truly cared for and all of her needs are met. Since she has been here there have been no instances of sickness and I believe this is down to the nursing and prompt action when a UTI presents itself. I would highly recommend to all. A+.

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Review from Barry H (Son of Resident) published on 3 April 2018 Submitted via Postal Card
Overall Experience

Help and assistance/support provided at very stressful time of our lives.

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Review from Roger O (Son of Resident) published on 3 April 2018 Submitted via Postal Card
Overall Experience

I have been visiting my mother in this establishment for a few years now. I have always found the staff to be helpful and friendly.

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Review from Roger O (Husband of Resident) published on 29 March 2018 Submitted via Postal Card
Overall Experience

The staff are excellent, food on most occasions is good, it is served to a high standard and there is plenty of it. The laundry service could do with a little improvement. The rooms are kept clean and aired. Bedding is changed very regularly.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for your kind feedback. We are always working on initiatives that can improve the laundry service and the home manager is currently facilitating meetings with the team, the head housekeeper and a hospitality specialist.

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Review from Paul H (Son of Resident) published on 29 March 2018 Submitted via Postal Card
Overall Experience

Staff all appear extremely caring towards my Mother. She recovered from the bed sores she had developed in hospital. I was pleased that the home was able to provide a special chair for mum. Minor complaints - it took ages to replace some of the damaged furniture and sometimes the supply of correct 'pads' run out.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for the feedback. The pads are supplied through the local authority and we will always endeavour to anticipate any shortages and order ahead if necessary. Apologies if some furniture was slow in being replaced. We hope that replacement furniture should be available in a timely manner...  

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Review from T A (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card
Overall Experience

I think the staff are very good, overworked and sometimes short staff unit can be very demanding.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for your feedback. We review our staffing levels regularly and this includes senior management reviewing on a weekly basis. When setting levels we always take into consideration the number of residents living on a unit at that time and dependency levels and needs of the individuals...  

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Review from Carol R (Daughter of Resident) published on 28 March 2018 Submitted via Postal Card
Overall Experience

Springfield is a very friendly cheerful place. The staff are excellent and are not only there for the residents but the visitors too. I know that if I miss a day that my dad will be taken care of. I have worked in nursing homes myself and know this is not always the case, my only concern is staff shortage.

Reply from Clare Sheehan, Care Advisor at Mersey Parks Care Home

Thank you for the kind comments. We review our staffing levels on a regular basis and these are also monitored by senior management. Staffing levels take into consideration the residents currently living on a particular unit and we review dependency, occupancy levels and specific needs of...  

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Review from N M (Son of Resident) published on 26 March 2018 Submitted via Postal Card
Overall Experience

Mum well and happy here. Staff on hand when she needs it and don't need to worry about her safety.

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Review from Linda S (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card
Overall Experience

Mum is being well looked after as she is unable to look after herself.

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Review from Kenneth B (Relative of Resident) published on 23 March 2018 Submitted via Postal Card
Overall Experience

The staff are friendly, very caring, polite and excellent with the residents. I would recommend this care home.

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Review from Teresa M (Aunt of Resident) published on 28 November 2016 Submitted via Website
Overall Experience
I have to say the home is top class and the care you give to residents is perfect. The staff are ever so kind and friendly and always so pleasant whenever we visit.
It is so clean and very well maintained. Food is good and when I visit I'm always asked if I'd like tea or coffee.

I am very satisfied with the care my aunt is receiving.

Reply from Rose Pickering, Customer Service Administrator at Mersey Parks Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

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Review from Helen M (Granddaughter of Resident) published on 30 June 2016 Submitted via Postal Card
Overall Experience

My grandmother has been a resident over the past 3 months after breaking her hip. The care, understanding and consideration given in this home is excellent. It is very clean, well organised staff are very pleasant and the residents are treated well. You are encouraged to feed back any issues so they can be dealt with immediately. The food is excellent and full of variety. The residents are encouraged to snack and drink plenty if they cannot face a meal. Their nutrition and hygiene and mental health is obviously continuously addressed and recorded which puts my family at ease. New manager is excellent and morale is high amongst staff and residents.

Reply from Rachel Elliott, Customer Service Administrator at Mersey Parks Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 June 2022
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (12) & Events (0)

News
  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

  • 18 Nov 2024

    HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...

Upcoming Events

There are no upcoming events for Mersey Parks Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Mersey Parks Care Home.

Meet the Team (0)

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