Mersey Parks Care Home

99 Mill Street, Toxteth, Liverpool L8 5XW
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9.3 81 Reviews
  • Mersey Parks Care Home, Liverpool
Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people.

The friendly and welcoming care home has a host of places in which to keep busy, including a library service, landscaped garden and patio, pub and hairdressing salon.

By getting to know each individual resident at Mersey Parks, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Mersey Parks, and the team work hard to support residents to build positive relationships in the Toxteth neighbourhood, by organising events with local schools, charities and businesses in the area.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1306

These prices are only a guideline, please contact Mersey Parks Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Rush (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Mersey Parks Care Home Reviews (81)

9.3

Mersey Parks Care Home has a Review Score of 9.3 (9.294) out of 10, based on 19 reviews in the last 2 years.
Over all time Mersey Parks Care Home has 81 reviews.

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Date Published
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Reviewer Connection to Mersey Parks Care Home
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Review from Carol T (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are readily available to ask question of my dad's wellbeing. He has been well looked after in this unit. He seems so content here and settled which takes so much stress and guilt away from the family. Dad is taken into the day room and staff are always friendly towards him and others. This
unit has activities which my dad gets included in, which is great.
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Review from Elizabeth S (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Stanley House for two of the happiest years. It, to me, is her complete home, our house, our home. The staff, who to me are our family, care and love beyond feelings for her and the residents, beyond care, it's family. The welcome we get just going in for a visit, chat and laugh,
it's a comfort to me and family that they are safe, happy and have close relationships with all who live and visit there! They know all my mum's ways, when she's at her best and when she can have a tired day. There is no hesitation for medical assistance, call for GP if needed or needed or not. So happy! Thank you Stanley House, Mersey Parks Care Home.
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Review from Mark B (Son of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from Karen C (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing team of staff. Very caring and support the resident's family and visitors. Encourage residents to do activities and participate in games, bingo, dancing and music/singers. I know mum is happy here and safe.
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Review from S C (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my honest opinion, I have been proved wrong about my Mother going into a care home. She loves the company and she is encouraged to get involved with all the activities. The staff meet all my Mum's needs and requirements. Anything I ask for is never too much bother.
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Review from A H (Granddaughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and care for my nan so well - thank you.
My nan is happy to be here.
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Review from Christine B (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have not had any bad experiences only good ones. The staff at the home are great and do a fantastic job.
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Review from K M (Daughter of Resident) published on 10 March 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I called in to see mum early evening on Christmas day, (unexpected). I knew the moment I entered mum's room that she was in total distress! Plain to see that mum had a high fever, her face was very red and sweaty, her whole body was twitching madly. Mum was coughing up loads of phlegm that was getting
lodged in her throat and mum did not know how to deal with the phlegm (spit it out) and was choking on it. She was in total distress! The qualified nurse/senior came when she was called, I asked her 'what is going on with mum? just look at her' the nurse said 'she's got her antibiotics'!, I replied that I want a doctor or an ambulance, said I was not prepared to leave mum like that! the nurse said, 'I'm busy, I have to do a handover and it may take some time'! she walked out of the room! and I called 999. The paramedics said 'this lady has a very high temperature, low oxygen level and needs to get to hospital asap'. God only knows how long mum had been alone in her room in that terrible state.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mersey Parks Care Home

Thank you for bringing your concerns to our attention. These very serious allegations were investigated thoroughly within the Home and independently by the Liverpool City Council Safeguarding Team, who concluded that the concerns raised were found to be unsubstantiated. Should you wish to discuss these with the Home Manager further, we ask that you get in touch on 0151 7094791 to discuss in more detail.

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Review from Mary G (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in the home for nearly four months. It is clean and organised. The staff are engaged, compassionate and conscientious. They are friendly and welcoming. They treat my father with kindness and skill, they have got to know him and treat him as an individual. When they have to change
him they are gentle and kind. They always update me. I take in a little dog which cheers everyone up. This is a hard time for my father and family, however, I know he is well cared for with humour, kindness and skill.
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Review from Paula A (Granddaughter of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan has been here for just over a month, I have only been to visit a few times so can't really comment on activities/facilities etc. I can say the staff are very friendly and happy to talk to you. Nan seems very happy here.
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Review from Carolyn D (Daughter of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are a strength of the home. They are caring, patient (even in trying circumstances) and hard working. They have been a support for the family as well as for Mum. Only reservation, and it is a common one in the current staffing climate, is that male staff sometimes have to attend to female
personal care, which Mum finds very difficult. In other ways, privacy is always observed.
The home is kept clean. I have never encountered the odour which can sometimes be associated with care for the elderly.
Mum enjoys her meals, they are certainly plentiful and with snacks in between. The staff are aware of what Mum has eaten and I have noticed a nutritional drink being left for Mum when she has not been eating.
The one weak area is the lack of activities which could provide both mental and physical stimulation.
When I did encounter a problem, I spoke to the manager who resolved it quickly and efficiently.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Mersey Parks Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to hear your mother is well looked after and appreciate you sharing your experience. If you do want to discuss your mother’s care in more detail, please do contact the home manager who will be happy to support you with this. Regarding activities, this is currently under review, and we are pleased to confirm the appointment of some external fitness and wellbeing services who will be attending the home weekly.

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Review from Philip R (Son of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff for all the fantastic care of my father. The time he had was great, always treated him with dignity and the day of his death the whole family was looked after. Thanks again.
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Review from C M (Daughter of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff at Mersey Parks are exemplary - friendly, caring and treat residents with dignity and respect, and most of all, much needed humour and friendship. I trust them implicitly to keep my loved one safe, cared for and in good health.
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Review from Christopher P (Son of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always so helpful and understanding.
I can tell my dad is well looked after.
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Review from Linda D (Sister of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was in Sefton House for nearly three years. On making enquiries for her to enter Mersey Parks, the office staff were very supportive with information etc.
As for her time on Sefton, the staff were very welcoming when we visited. She always looked well
taken care of and supported. The unit had a pleasant atmosphere and looked lovely since the refurbishment. This last year has been hard not being able to visit but I had great faith in the staff. They have worked so hard and deserve a medal.
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Review from Judith R (Daughter of Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home adequate. The staff were caring, difficult as all in the middle of Covid. But I was allowed to visit the last two weeks of my mother's life when she was very ill and the immediate family were with her when she died, so could not ask for more. I was also very impressed by how clean my
Mother was kept.
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Review from J P (Sister of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff looked after my sister with dignity and respect. Staff looked after us the same. It felt like a family. We miss our visits to Mersey Parks. We miss our sister and the extended family, the staff. We were very happy with the care our sister received. We know how much the staff respected her, which
means so much.
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Review from Katy A (Daughter of Resident) published on 18 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Mersey Parks at the start of lockdown in March and has remained there. She was in her own home with daily carers prior to this, but then after a fall and a stay in hospital and not being able to cope at home, the social worker found her a place here. We are all very pleased with the
care and attention she is getting, and the staff are all very friendly. A special mention must go to a member of staff who goes above and beyond what she needs to do and sends us little videos each week of how my mother is doing and sets up WhatsApp meetings so we can talk to her. I know she is happy and being well cared for here.
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Review from William H (Son of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are caring, friendly and considerate, always willing to help. The rooms are cleaned regularly, and my father appears to be very content. He is based in The Prince's unit of the care home facility. I would highly recommend this care home to anyone.
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Review from Tony G (Friend of Resident) published on 9 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My close friend was a resident at Mersey Parks Care Home from June - September 2020. He was a cancer sufferer and passed away at the home this weekend. From the moment he arrived at Mersey Parks the staff could not have been nicer or more friendly towards him, and to myself, and to anyone visiting him.
It was a great comfort to me and his family to know that his final months were extremely peaceful and he was in the bosom of a group of wonderful carers who practically became like family to him. I'll be forever grateful for the care and kindness they showed to my friend.
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Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for Mersey Parks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Mersey Parks Care Home is calculated as follows: ( (170 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 219 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Mersey Parks Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 18 Positive Reviews ÷ 30 = 0.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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