Mersey Parks Care Home

My mum was placed in Mersey Parks on 17th November for end-of-life care. All the staff were very friendly and helpful. They treated Mum with care and dignity. On the day Mum passed, the carer on shift was amazing at explaining everything she was doing. Phone doctors and funeral directors. She went above and beyond. We would like to thank her and all the staff.

My mum came into Mersey Parks Care Home after being in hospital and after being a resident at another care home (but that’s another story). Mersey Parks is a caring, thoughtful, friendly, professional, clean and a wonderful friendly atmosphere of a care home. The staff really do care about the residents, and actually nurse them, and get treatment/doctor in when needed. The food looked and smelt delicious, and we enjoyed hearing the singers in the lounge (even if my mum couldn’t manage to move in there to see them). My mum sadly passed away, and the staff were wonderful. I wish my mum had gone to Mersey Parks in the first place. We will miss going in there, especially seeing little Bean. All the staff in Springfield unit, thank you all for making the last month of my mums life happier. You all deserve a massive pay rise!

I went out for the afternoon with a member of staff, we had a laugh. She was very helpful in every way with choosing the clothes. Apart from her help with the shopping, she has helped in other ways, making us feel at home and at ease. She is very kind and helpful at her job.

It was such a heartbreaking decision having to find full-time care for my mum. She has only been a resident in Sefton House for three months. The staff have made her transition so easy, she has settled so quickly. The staff are absolutely fantastic. The care and attention my mum receives is wonderful, I couldn't ask for more. Mum has very limited speech but will communicate through gestures and to watch Mum's interaction with the staff is heartwarming, I consider the staff as our extended family.

The staff are readily available to ask question of my dad's wellbeing. He has been well looked after in this unit. He seems so content here and settled which takes so much stress and guilt away from the family. Dad is taken into the day room and staff are always friendly towards him and others. This unit has activities which my dad gets included in, which is great.

My mum has been at Stanley House for two of the happiest years. It, to me, is her complete home, our house, our home. The staff, who to me are our family, care and love beyond feelings for her and the residents, beyond care, it's family. The welcome we get just going in for a visit, chat and laugh, it's a comfort to me and family that they are safe, happy and have close relationships with all who live and visit there! They know all my mum's ways, when she's at her best and when she can have a tired day. There is no hesitation for medical assistance, call for GP if needed or needed or not. So happy! Thank you Stanley House, Mersey Parks Care Home.

Very good.

An amazing team of staff. Very caring and support the resident's family and visitors. Encourage residents to do activities and participate in games, bingo, dancing and music/singers. I know mum is happy here and safe.

In my honest opinion, I have been proved wrong about my Mother going into a care home. She loves the company and she is encouraged to get involved with all the activities. The staff meet all my Mum's needs and requirements. Anything I ask for is never too much bother.

My nan is happy to be here.

We have not had any bad experiences only good ones. The staff at the home are great and do a fantastic job.

I called in to see mum early evening on Christmas day, (unexpected). I knew the moment I entered mum's room that she was in total distress! Plain to see that mum had a high fever, her face was very red and sweaty, her whole body was twitching madly. Mum was coughing up loads of phlegm that was getting lodged in her throat and mum did not know how to deal with the phlegm (spit it out) and was choking on it. She was in total distress! The qualified nurse/senior came when she was called, I asked her 'what is going on with mum? just look at her' the nurse said 'she's got her antibiotics'!, I replied that I want a doctor or an ambulance, said I was not prepared to leave mum like that! the nurse said, 'I'm busy, I have to do a handover and it may take some time'! she walked out of the room! and I called 999. The paramedics said 'this lady has a very high temperature, low oxygen level and needs to get to hospital asap'. God only knows how long mum had been alone in her room in that terrible state.

My father has been in the home for nearly four months. It is clean and organised. The staff are engaged, compassionate and conscientious. They are friendly and welcoming. They treat my father with kindness and skill, they have got to know him and treat him as an individual. When they have to change him they are gentle and kind. They always update me. I take in a little dog which cheers everyone up. This is a hard time for my father and family, however, I know he is well cared for with humour, kindness and skill.

Nan has been here for just over a month, I have only been to visit a few times so can't really comment on activities/facilities etc. I can say the staff are very friendly and happy to talk to you. Nan seems very happy here.

When I did encounter a problem, I spoke to the manager who resolved it quickly and efficiently.

I would like to thank the staff for all the fantastic care of my father. The time he had was great, always treated him with dignity and the day of his death the whole family was looked after. Thanks again.

The care staff at Mersey Parks are exemplary - friendly, caring and treat residents with dignity and respect, and most of all, much needed humour and friendship. I trust them implicitly to keep my loved one safe, cared for and in good health.

I can tell my dad is well looked after.

As for her time on Sefton, the staff were very welcoming when we visited. She always looked well taken care of and supported. The unit had a pleasant atmosphere and looked lovely since the refurbishment. This last year has been hard not being able to visit but I had great faith in the staff. They have worked so hard and deserve a medal.

I found the home adequate. The staff were caring, difficult as all in the middle of Covid. But I was allowed to visit the last two weeks of my mother's life when she was very ill and the immediate family were with her when she died, so could not ask for more. I was also very impressed by how clean my Mother was kept.