Mersey Parks Care Home

99 Mill Street, Toxteth, Liverpool L8 5XW
Review Us
9.3 81 Reviews
  • Mersey Parks Care Home, Liverpool
Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people.

The friendly and welcoming care home has a host of places in which to keep busy, including a library service, landscaped garden and patio, pub and hairdressing salon.

By getting to know each individual resident at Mersey Parks, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Mersey Parks, and the team work hard to support residents to build positive relationships in the Toxteth neighbourhood, by organising events with local schools, charities and businesses in the area.
Show Mersey Parks Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1306

These prices are only a guideline, please contact Mersey Parks Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Rush (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Mersey Parks Care Home Reviews (81)

9.3

Mersey Parks Care Home has a Review Score of 9.3 (9.294) out of 10, based on 19 reviews in the last 2 years.
Over all time Mersey Parks Care Home has 81 reviews.

Overall Experience
  • 53
  • 25
  • 1
  • 2
  • 0
Date Published
  • 81
  • 4
  • 9
  • 19
  • 62
Reviewer Connection to Mersey Parks Care Home
  • 35
  • 20
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 41-60
Review from J W (Son of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is consistent and provided as required. The staff are friendly, conscientious and do their best to care for and assist residents. There is an issue with clothing going missing after cleaning in the laundry but I do believe the staff are doing their best. Cleanliness is satisfactory but could be
improved. Thank you for the opportunity to feedback.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Mersey Parks Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your kind words about the care provision at Mersey Parks and the commitment and friendliness of our staff team. We continually review our methods of laundry management to ensure Residents clothing is laundered and returned promptly. We are pleased you found the level of cleanliness satisfactory, this too remains a focus so that it can be maintained.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan S (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, and look after the residents. My experience when I am there, is that nothing is a problem, they go out of their way for everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet F (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nurses and staff are very good with my mum. They do everything they can to make her comfortable. I have said this quite a few times about the activities, they are very, very poor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan P (Relative of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can thank the staff enough for what they do for my mum (Springfield) they are amazing I will always be thankful for what they do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Len H (Son of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend the staff too highly for their care and patience. The home and private rooms are always clean and well maintained. I can only thank everyone here for their work and kindness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula F (Niece of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite satisfied with the care but do have a concern over belongings going missing on a regular basis. The refurbishing is very nice and is kept clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L A (Sister of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good care home. Feel that there could be more activities or outings arranged. Staff always pleasant and very caring and patient.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Florence L (Sister of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in this care home for 9 months. At the time of him going in, I was very fussy with what I saw but it has improved since the refurbishment. It's much better for the residents, care staff, also relations.
I go in daily so I see what's going on. Also, the loss of residents clothing
needs looking at i.e. teeth, glasses, slippers etc.
Reply from Clare Sheehan, Careline Advisor at Mersey Parks Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. It is lovely to hear that the improvements we have made are having a positive impact on residents and families. I am sorry that there appears to be a problem regarding lost items. I would like to reassure you that we do our utmost to minimise the risk or loss of clothing serviced through our laundry and we will continue to do so. We will review the way we support residents to keep their glasses and dentures safe to see if there is anything more we can do to reduce the risk of misplacement and loss.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen W (Granddaughter of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan recently passed away Christmas Eve after being at the home for nearly three months. Thanking all staff at Springfield House for the care given to my nan during her stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ken B (Brother of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is very friendly and the support from the staff. Excellent in every way.
I am very pleased with the way it runs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B D (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well looked after and Mersey Parks Care Home has very friendly staff, beautiful surroundings, very relaxed and homelike. Would definitely recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eric V (Son of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the staff to be amazing very caring and creating a wonderful atmosphere for the residents, they always put residents needs first and treat all residents with care and dignity, they always speak to and listen to family about any concerns they may have. I would highly recommend this home
to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine V (Sister of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a friendly atmosphere with very helpful staff at all times. Nothing is too much trouble for them and they are always onhand they have a good sense of humour with the residents and interact with them it is a lovely place. I am very pleased with the care my brother is receiving he is well
looked after with care and compassion and he is happy which is so good for him and the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen M (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have shown my dad compassion, care and respect, they will do anything to help. As a family, we are extremely happy with how my dad is looked after as we were anxious as Dad had never been in a care home before but any concerns, staff have helped and we feel confident in how Dad is looked after,
so thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul J (Son of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit most days and find Sefton Unit staffed by caring and friendly employees. No job too big in looking after my Mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen M (Wife of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my husband receives from the management and staff. They are all very caring and my husband is very content.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Sister of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been here for 6 and a half years now and we have always found the home a very pleasant environment, with caring, friendly staff. He is well fed, clean and comfortable. There is always time to discuss any concerns and we are kept informed of any needs he may have.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are fantastic. The staff are very attentive and look after me well on Springfield House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet A (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum would benefit from regular baths or showers, they do not happen every week or fortnight, she can go for weeks without her hair being washed, the same can also be said about the washing of her feet.


I feel mum would be changed every three hours as sometimes she is left wet and soiled leaving

her clothes wet and smelly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Friend of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second home my friend has been in and this home is 100% better than the other one. The staff are so much better and they really seem to care. Also, they always have time for a chat. This was the best choice we could have made.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for Mersey Parks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Mersey Parks Care Home is calculated as follows: ( (170 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 219 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Mersey Parks Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 18 Positive Reviews ÷ 30 = 0.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mersey Parks Care Home to verify any information. View our terms and conditions. Mersey Parks Care Home has an Enhanced Service - more info.