Mersey Parks Care Home

Staff looked after my sister with dignity and respect. Staff looked after us the same. It felt like a family. We miss our visits to Mersey Parks. We miss our sister and the extended family, the staff. We were very happy with the care our sister received. We know how much the staff respected her, which means so much.

My mother moved to Mersey Parks at the start of lockdown in March and has remained there. She was in her own home with daily carers prior to this, but then after a fall and a stay in hospital and not being able to cope at home, the social worker found her a place here. We are all very pleased with the care and attention she is getting, and the staff are all very friendly. A special mention must go to a member of staff who goes above and beyond what she needs to do and sends us little videos each week of how my mother is doing and sets up WhatsApp meetings so we can talk to her. I know she is happy and being well cared for here.

The staff are caring, friendly and considerate, always willing to help. The rooms are cleaned regularly, and my father appears to be very content. He is based in The Prince's unit of the care home facility. I would highly recommend this care home to anyone.

My close friend was a resident at Mersey Parks Care Home from June - September 2020. He was a cancer sufferer and passed away at the home this weekend. From the moment he arrived at Mersey Parks the staff could not have been nicer or more friendly towards him, and to myself, and to anyone visiting him. It was a great comfort to me and his family to know that his final months were extremely peaceful and he was in the bosom of a group of wonderful carers who practically became like family to him. I'll be forever grateful for the care and kindness they showed to my friend.

Care is consistent and provided as required. The staff are friendly, conscientious and do their best to care for and assist residents. There is an issue with clothing going missing after cleaning in the laundry but I do believe the staff are doing their best. Cleanliness is satisfactory but could be improved. Thank you for the opportunity to feedback.

The staff are very friendly, and look after the residents. My experience when I am there, is that nothing is a problem, they go out of their way for everyone.

Nurses and staff are very good with my mum. They do everything they can to make her comfortable. I have said this quite a few times about the activities, they are very, very poor.

Can thank the staff enough for what they do for my mum (Springfield) they are amazing I will always be thankful for what they do.

I cannot recommend the staff too highly for their care and patience. The home and private rooms are always clean and well maintained. I can only thank everyone here for their work and kindness.

Quite satisfied with the care but do have a concern over belongings going missing on a regular basis. The refurbishing is very nice and is kept clean.

Generally good care home. Feel that there could be more activities or outings arranged. Staff always pleasant and very caring and patient.

I go in daily so I see what's going on. Also, the loss of residents clothing needs looking at i.e. teeth, glasses, slippers etc.

My nan recently passed away Christmas Eve after being at the home for nearly three months. Thanking all staff at Springfield House for the care given to my nan during her stay.

I am very pleased with the way it runs.

My mum is well looked after and Mersey Parks Care Home has very friendly staff, beautiful surroundings, very relaxed and homelike. Would definitely recommend.

We have found the staff to be amazing very caring and creating a wonderful atmosphere for the residents, they always put residents needs first and treat all residents with care and dignity, they always speak to and listen to family about any concerns they may have. I would highly recommend this home to anyone.

There is always a friendly atmosphere with very helpful staff at all times. Nothing is too much trouble for them and they are always onhand they have a good sense of humour with the residents and interact with them it is a lovely place. I am very pleased with the care my brother is receiving he is well looked after with care and compassion and he is happy which is so good for him and the family.

The staff have shown my dad compassion, care and respect, they will do anything to help. As a family, we are extremely happy with how my dad is looked after as we were anxious as Dad had never been in a care home before but any concerns, staff have helped and we feel confident in how Dad is looked after, so thank you.

I visit most days and find Sefton Unit staffed by caring and friendly employees. No job too big in looking after my Mother.

I am very happy with the care my husband receives from the management and staff. They are all very caring and my husband is very content.