Submit a Review for The Ferns Care Home
152 Longden Road, Shrewsbury, SY3 9ED
View full details of The Ferns Care HomeLatest Reviews for The Ferns Care Home
28 January 2026
Ferns staff and management have been unable to consistently assist my mother to make video calls as I live in the USA. This was a criteria used to select this care facility over a year ago. Whilst I know my mother is well cared for at the Ferns and I know the staff are well intended, they clearly
lack the ability to enact this important element of my mothers care plan. The Ferns team and I have made multiple efforts and plans to resolve this. Some plans have been sustained for two weeks, but inevitably communication in the team breaks down and the communication problems resume. I have pointed out that UK healthcare law very precisely states that facilitation of communication between residents and family is an obligation for the assisted living team. Again to no avail.
I recognize this is a bit of a unique situation, although I would caution that many seniors experience difficulty initiating and receiving communication from family, which is why it is specified in the law.
22 January 2026
My grandmother is very blessed to be at The Ferns. She has been there seven months and is settled and content. All the staff work very hard and are attentive to all the residents needs. The Ferns is comfortable and homely, the staff friendly and welcoming. I know my grandmother is well looked after
at The Ferns. I know she is safe, this gives me great peace of mind. I am very grateful to The Ferns for giving my grandmother a high, standard of care and improved quality of life.
13 January 2026
Grandmother has been at the Ferns since June 2025. Since being at the Ferns, her health and well being has greatly improved. Over time Grandmother has settled. The staff work very hard. They each deserve a medal! Management are very approachable, and always willing to discuss any issues. The food
always looks and smells delicious!
07 January 2026
Called to see mum when staff informed me they have a singer booked so I stayed to watch. Brilliant afternoon spent with a room full of smiling happy people singing and dancing
At 92 mum even asked me to help her dance which we did. What a caring and stimulating place for mum to be. Thank you
all.
30 December 2025
My mother has been in the Ferns for about 4 months, and despite her initial worries, she is now settled and happy. The staff are amazing with nothing too much trouble, and the place is spotlessly clean. It feels more like a high-standard B&B rather than a care home. My mother loves the food too.
30 December 2025
Mum has been at the Ferns for four and half years and has the onset of dementia, The management and staff are so kind and caring it gives me peace of mind, Mum has had mood swings in the past but with care and attention she seems to be moor content and happy.
23 December 2025
Such a pleasant, friendly environment. Staff are always accommodating, my Nan is so well looked after there. Shes engaged daily with activities and encouraged to mix with the other residents making her time there happy and fulfilling. As a family we are all grateful for the excellent and
individualised care she receives.
10 December 2025
The room was lovely and well laid out which was great. All of the staff were very friendly and made us feel welcomed. The manager Julie was lovely and grandad adored her! It was lovely to be able to bring my daughter and dog to see him too! Its wonderful knowing he is being so well looked after.
10 December 2025
The manager, manages The Ferns so well, always ready to listen, help, advise and put in action. My dad has been at The Ferns from Oct 24 and still lives here. The staff always welcoming, cleanliness second to none, food really is outstanding. Every room is clean, tidy and enviting. Staff are smartly
dressed, professional and welcoming. Dad is deteriorating in health and mental state, alterations are made to adhere to his every need. He is so happy at The Ferns.
04 December 2025
Amazing staff and manager. Go the extra mile to help and support family and resident. Lovely rooms. Tidy and clean home. Lovely activities organised.
Could not recommend highly enough.
Has made the transition really well from home to the Ferns
15 September 2025
My wife has had a very stressful 6 months 1st month in hospital 5 times with various problems I felt they could have done more for her. On entering the Ferns she was under weight not much confidence and couldn't hold any sort of conversation I feel now 5 months later she chats to people joins in the
activities who one member of staff, in particular, looks in my view she is brilliant and very helpful I found. Most of the carers try and give her a lot of time, I feel with the staff they love what they do very well unlike the hospital staff
27 June 2025
The communication between the home and myself is poor, despite events affecting my loved one. There are too few experienced carers and too many who don't have a clue. This care home is not a patch on the previous owner's management of it. It needs to improve (care, not appearance!)
09 April 2025
My uncle has been at The Ferns Care Home for the last 5 weeks. He has been made to feel welcome and is helped with all his care needs. He feels much happier and safer in the homes environment. The staff are all very patient and friendly and attentive to his needs.
17 March 2025
Mum has been a resident at the Ferns for 6 months now. The staff have made mum feel so welcome and always go the extra mile to ensure mum's care needs are met. Mum says she always enjoys chatting with the staff and there is always great activities planned each week. Although mum is reluctant
sometimes, when she does attend she has a lovely time. The home is always clean and tidy and the staff are always so friendly and professional. The standard of care at the Ferns in my opinion is excellent. It is always hard to choose a care home for a loved one, but I'm glad we chose this one.
Thank you to each and every one of you at the Ferns for making my mum and my family feel part of your little community.
05 March 2025
My mother arrived as a temporary resident and has now recently become permanent. The home has moved her room to be more comfortable due to her lack of mobility and secured a specific bed to aid her. The manager of the facility put the bed together themselves after a delay from the manufacturer. The
care has been outstanding and the whole experience excellent. Nothing is too much trouble and the staff go above and beyond.
30 December 2024
Such a lovely care home, all the staff are friendly, always happy and enjoy doing there job. They get on well with my grandad and he seems very happy and settled here, he gets all his care needs met and I'm comfortable knowing he's happy and safe here at the ferns care home. This is a lovely sized
care home with 2 lovely living rooms with a great variety of activities that take place daily as well as a beautiful garden space outside.
10 December 2024
I am happy to be a resident at The Ferns, the staff are very attentive and helpful. There is a convivial atmosphere and good food. I am very content with the standard of help and care I am receiving.
09 December 2024
In my father's own words this is 'a real home from home'. That really says it all. I live abroad and can only visit my father every two months but I know he is getting all the care and support he needs. The staff are wonderful, very friendly and efficient and really care. Even though I'm far away, I
know that my father is in the best hands and is safe and cared for properly.
04 December 2024
The family is very happy with the care Mum is receiving. She is treated very kindly by all the staff and carers who look after her, and she is very happy and settled here. We would like her room to be improved, and understand that it is at the planning stage at the moment. With thanks for the
consideration and care she has received so far!
17 October 2024
The staff at The Ferns recognised immediately that Dad is a private person who dislikes people invading his personal space, with that in mind they were able to make him comfortable and feel welcomed in the home. He likes to wander and the staff were happy for him to do that as long as he let them
know if he was leaving the building, although he may have managed to creep up on one or two of them a few times.
In his time at The Ferns the care given to Dad was excellent and I had no qualms about leaving him in their excellent care.
Latest Reviews for The Ferns Care Home
28 January 2026
Ferns staff and management have been unable to consistently assist my mother to make video calls as I live in the USA. This was a criteria used to select this care facility over a year ago. Whilst I know my mother is well cared for at the Ferns and I know the staff are well intended, they clearly
lack the ability to enact this important element of my mothers care plan. The Ferns team and I have made multiple efforts and plans to resolve this. Some plans have been sustained for two weeks, but inevitably communication in the team breaks down and the communication problems resume. I have pointed out that UK healthcare law very precisely states that facilitation of communication between residents and family is an obligation for the assisted living team. Again to no avail.
I recognize this is a bit of a unique situation, although I would caution that many seniors experience difficulty initiating and receiving communication from family, which is why it is specified in the law.
22 January 2026
My grandmother is very blessed to be at The Ferns. She has been there seven months and is settled and content. All the staff work very hard and are attentive to all the residents needs. The Ferns is comfortable and homely, the staff friendly and welcoming. I know my grandmother is well looked after
at The Ferns. I know she is safe, this gives me great peace of mind. I am very grateful to The Ferns for giving my grandmother a high, standard of care and improved quality of life.
13 January 2026
Grandmother has been at the Ferns since June 2025. Since being at the Ferns, her health and well being has greatly improved. Over time Grandmother has settled. The staff work very hard. They each deserve a medal! Management are very approachable, and always willing to discuss any issues. The food
always looks and smells delicious!
07 January 2026
Called to see mum when staff informed me they have a singer booked so I stayed to watch. Brilliant afternoon spent with a room full of smiling happy people singing and dancing
At 92 mum even asked me to help her dance which we did. What a caring and stimulating place for mum to be. Thank you
all.
30 December 2025
My mother has been in the Ferns for about 4 months, and despite her initial worries, she is now settled and happy. The staff are amazing with nothing too much trouble, and the place is spotlessly clean. It feels more like a high-standard B&B rather than a care home. My mother loves the food too.
30 December 2025
Mum has been at the Ferns for four and half years and has the onset of dementia, The management and staff are so kind and caring it gives me peace of mind, Mum has had mood swings in the past but with care and attention she seems to be moor content and happy.
23 December 2025
Such a pleasant, friendly environment. Staff are always accommodating, my Nan is so well looked after there. Shes engaged daily with activities and encouraged to mix with the other residents making her time there happy and fulfilling. As a family we are all grateful for the excellent and
individualised care she receives.
10 December 2025
The room was lovely and well laid out which was great. All of the staff were very friendly and made us feel welcomed. The manager Julie was lovely and grandad adored her! It was lovely to be able to bring my daughter and dog to see him too! Its wonderful knowing he is being so well looked after.
10 December 2025
The manager, manages The Ferns so well, always ready to listen, help, advise and put in action. My dad has been at The Ferns from Oct 24 and still lives here. The staff always welcoming, cleanliness second to none, food really is outstanding. Every room is clean, tidy and enviting. Staff are smartly
dressed, professional and welcoming. Dad is deteriorating in health and mental state, alterations are made to adhere to his every need. He is so happy at The Ferns.
04 December 2025
Amazing staff and manager. Go the extra mile to help and support family and resident. Lovely rooms. Tidy and clean home. Lovely activities organised.
Could not recommend highly enough.
Has made the transition really well from home to the Ferns
15 September 2025
My wife has had a very stressful 6 months 1st month in hospital 5 times with various problems I felt they could have done more for her. On entering the Ferns she was under weight not much confidence and couldn't hold any sort of conversation I feel now 5 months later she chats to people joins in the
activities who one member of staff, in particular, looks in my view she is brilliant and very helpful I found. Most of the carers try and give her a lot of time, I feel with the staff they love what they do very well unlike the hospital staff
27 June 2025
The communication between the home and myself is poor, despite events affecting my loved one. There are too few experienced carers and too many who don't have a clue. This care home is not a patch on the previous owner's management of it. It needs to improve (care, not appearance!)
09 April 2025
My uncle has been at The Ferns Care Home for the last 5 weeks. He has been made to feel welcome and is helped with all his care needs. He feels much happier and safer in the homes environment. The staff are all very patient and friendly and attentive to his needs.
17 March 2025
Mum has been a resident at the Ferns for 6 months now. The staff have made mum feel so welcome and always go the extra mile to ensure mum's care needs are met. Mum says she always enjoys chatting with the staff and there is always great activities planned each week. Although mum is reluctant
sometimes, when she does attend she has a lovely time. The home is always clean and tidy and the staff are always so friendly and professional. The standard of care at the Ferns in my opinion is excellent. It is always hard to choose a care home for a loved one, but I'm glad we chose this one.
Thank you to each and every one of you at the Ferns for making my mum and my family feel part of your little community.
05 March 2025
My mother arrived as a temporary resident and has now recently become permanent. The home has moved her room to be more comfortable due to her lack of mobility and secured a specific bed to aid her. The manager of the facility put the bed together themselves after a delay from the manufacturer. The
care has been outstanding and the whole experience excellent. Nothing is too much trouble and the staff go above and beyond.
30 December 2024
Such a lovely care home, all the staff are friendly, always happy and enjoy doing there job. They get on well with my grandad and he seems very happy and settled here, he gets all his care needs met and I'm comfortable knowing he's happy and safe here at the ferns care home. This is a lovely sized
care home with 2 lovely living rooms with a great variety of activities that take place daily as well as a beautiful garden space outside.
10 December 2024
I am happy to be a resident at The Ferns, the staff are very attentive and helpful. There is a convivial atmosphere and good food. I am very content with the standard of help and care I am receiving.
09 December 2024
In my father's own words this is 'a real home from home'. That really says it all. I live abroad and can only visit my father every two months but I know he is getting all the care and support he needs. The staff are wonderful, very friendly and efficient and really care. Even though I'm far away, I
know that my father is in the best hands and is safe and cared for properly.
04 December 2024
The family is very happy with the care Mum is receiving. She is treated very kindly by all the staff and carers who look after her, and she is very happy and settled here. We would like her room to be improved, and understand that it is at the planning stage at the moment. With thanks for the
consideration and care she has received so far!
17 October 2024
The staff at The Ferns recognised immediately that Dad is a private person who dislikes people invading his personal space, with that in mind they were able to make him comfortable and feel welcomed in the home. He likes to wander and the staff were happy for him to do that as long as he let them
know if he was leaving the building, although he may have managed to creep up on one or two of them a few times.
In his time at The Ferns the care given to Dad was excellent and I had no qualms about leaving him in their excellent care.