The Ferns Care Home

152 Longden Road, Shrewsbury SY3 9ED
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9.6 14 Reviews
  • The Ferns Care Home, Shrewsbury
The Ferns Residential Home in Shrewsbury provides a comfortable, friendly for people needing care and support.

The care home provides engaging social activities, trained staff and high quality care for care home residents.

Meals are prepared to cater to the preferences and special dietary requirements of residents.
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Care Provided by The Ferns Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1495 – £1495
  • RESPITE Self-Funded Residential Care: £1495 – £1495
  • RESPITE Self-Funded Residential Dementia Care: £1495 – £1495

These prices are only a guideline, please contact The Ferns Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Willmouth (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)

Visiting

  • No restrictions on visiting

Parking

  • Cark Park on site

The Ferns Care Home Reviews (14)

9.6

The Ferns Care Home has a Review Score of 9.6 (9.561) out of 10, based on 14 reviews in the last 2 years.
Over all time The Ferns Care Home has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Ferns Care Home
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Total of 14, showing 1-14
Review from Brian G (Husband of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has had a very stressful 6 months 1st month in hospital 5 times with various problems I felt they could have done more for her. On entering the Ferns she was under weight not much confidence and couldn't hold any sort of conversation I feel now 5 months later she chats to people joins in the
activities who one member of staff, in particular, looks in my view she is brilliant and very helpful I found. Most of the carers try and give her a lot of time, I feel with the staff they love what they do very well unlike the hospital staff
Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you so much for taking the time to share your experience and for your kind words about The Ferns. We are truly sorry to hear about the difficult time your wife had before coming to us, but we are delighted to know that she is now feeling more confident, enjoying conversations, and taking part in activities.It means a great deal to hear your appreciation for our team, especially the staff member you highlighted we will make sure your feedback is passed on to her and the whole team. We always aim to create a caring and supportive environment where residents feel valued and engaged, so it is very rewarding to know this has made such a positive difference for your wife.Thank you once again for your thoughtful review and for trusting us with her care

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Review from A D (Granddaughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found The Ferns very homely for my Grandma. The Ferns is comfortable for my Grandma. The staff work very hard at looking after the residents and are very attentive to them. There is a high standard of care at The Ferns. My Grandma is well settled at The Ferns and especially enjoys the lovely
garden where she can sit outside. Overall, I am impressed with The Ferns. My Grandma has been at The Ferns for 5 weeks and we are more than happy for her to stay long term.
Reply from Kim Rogerson, Director at The Ferns Care Home

Thankyou so much for your lovely words. We are so pleased that you are happy with the care provided for your Grandma.

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Review from J T (Relative of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The communication between the home and myself is poor, despite events affecting my loved one. There are too few experienced carers and too many who don't have a clue. This care home is not a patch on the previous owner's management of it. It needs to improve (care, not appearance!)
Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to share your feedback. We're truly sorry to hear that you feel communication hasn't met your expectations.Please know that we genuinely care about your experience and your relative's wellbeing. Our team has made several efforts to arrange a meeting with you, as we would really value the opportunity to listen and work through any concerns together. In previous conversations, you've shared positive comments, which we've appreciated - but we want to ensure you feel fully supported.The team at The Ferns includes a mix of experienced carers and newer staff, all of whom are supported through training and close supervision. We are committed to continuous improvement and are proud of the dedication our staff show each day.We would be very grateful if you would consider a meeting so we can better understand your concerns and move forward positively, together. Please feel free to contact the Home Manager at any time - we are here to help.

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Review from J W (Niece of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been at The Ferns Care Home for the last 5 weeks. He has been made to feel welcome and is helped with all his care needs. He feels much happier and safer in the homes environment. The staff are all very patient and friendly and attentive to his needs.
Reply from Kim Rogerson, Director at The Ferns Care Home

Thankyou for taking the time to leave a review, we really appreciate it. We are so pleased that your Uncle has enjoyed his first few weeks at The Ferns. I will pass your kind words on to the care team.

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Review from Michael R (Son of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at the Ferns for 6 months now. The staff have made mum feel so welcome and always go the extra mile to ensure mum's care needs are met. Mum says she always enjoys chatting with the staff and there is always great activities planned each week. Although mum is reluctant sometimes,
when she does attend she has a lovely time. The home is always clean and tidy and the staff are always so friendly and professional. The standard of care at the Ferns in my opinion is excellent. It is always hard to choose a care home for a loved one, but I'm glad we chose this one.
Thank you to each and every one of you at the Ferns for making my mum and my family feel part of your little community.
Reply from Kim Rogerson, Director at The Ferns Care Home

Thankyou for taking the time to leave a review, we really appreciate it. I am so glad that you all feel part of our community!

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Review from J R (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived as a temporary resident and has now recently become permanent. The home has moved her room to be more comfortable due to her lack of mobility and secured a specific bed to aid her. The manager of the facility put the bed together themselves after a delay from the manufacturer. The
care has been outstanding and the whole experience excellent. Nothing is too much trouble and the staff go above and beyond.
Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to leave a review - we really appreciate it!

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Review from Rebecca T (Granddaughter of Resident) published on 30 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely care home, all the staff are friendly, always happy and enjoy doing there job. They get on well with my grandad and he seems very happy and settled here, he gets all his care needs met and I'm comfortable knowing he's happy and safe here at the ferns care home. This is a lovely sized care
home with 2 lovely living rooms with a great variety of activities that take place daily as well as a beautiful garden space outside.
Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to leave such a lovely review - we really appreciate it!

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Review from Wendy M (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are so welcoming when I visit. Nothing is too much trouble. My dad is so happy in The Ferns. Food is excellent, very homely feeling. The home is always clean and tidy.
Reply from Kim Rogerson, Director at The Ferns Care Home

What lovely words, thank you so much and we are pleased that your Dad is so happy!

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Review from K P (Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to be a resident at The Ferns, the staff are very attentive and helpful. There is a convivial atmosphere and good food. I am very content with the standard of help and care I am receiving.
Reply from Kim Rogerson, Director at The Ferns Care Home

Hello, thank you for taking the time to leave a review for The Ferns, we really appreciate it!

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Review from Helen H (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my father's own words this is 'a real home from home'. That really says it all. I live abroad and can only visit my father every two months but I know he is getting all the care and support he needs. The staff are wonderful, very friendly and efficient and really care. Even though I'm far away, I
know that my father is in the best hands and is safe and cared for properly.
Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you very much for your kind words, we really appreciate it!

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Review from L P (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family is very happy with the care Mum is receiving. She is treated very kindly by all the staff and carers who look after her, and she is very happy and settled here. We would like her room to be improved, and understand that it is at the planning stage at the moment. With thanks for the consideration
and care she has received so far!
Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to leave a review, we really appreciate it. We have started the renovation at The Ferns and I hope you like the areas that we have done so far. We aim to complete all of the renovation works, including bedrooms by the end of 2025.

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Review from Anne T (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Ferns recognised immediately that Dad is a private person who dislikes people invading his personal space, with that in mind they were able to make him comfortable and feel welcomed in the home. He likes to wander and the staff were happy for him to do that as long as he let them know
if he was leaving the building, although he may have managed to creep up on one or two of them a few times.
In his time at The Ferns the care given to Dad was excellent and I had no qualms about leaving him in their excellent care.
Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you so much for taking the time to leave a review, we really appreciate it!

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Review from G N (Son of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff we have met have been helpful and professional and have made our mum feel comfortable and cared for where appropriate outside services have been accessed to promote healthcare and healing.
Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for your review, we appreciate you taking the time to do this.

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Review from Dax H (Friend of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely welcoming home; whenever I visited. It has a nice happy atmosphere. The food I got to try was great too! The staff I interacted with were very helpful and it looks like the residents are well cared for.
Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to leave a review, we really appreciate it!

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Current Review Score: 9.6 (9.561)

Overview of Review Score

The Review Score of 9.6 (9.561) out of 10 for The Ferns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.561 for The Ferns Care Home is calculated as follows: ( (111 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 164 Ratings = 4.561
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Ferns Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Julie Willmouth

Job Title: Registered Manager Joined: 2025

Julie Willmouth – Registered Manager


Julie Willmouth joined The Ferns Care Home in 2025 as Registered Manager. She brings a caring and compassionate approach to her leadership, with a strong commitment to ensuring residents receive the highest standard of personalised care.


Julie is passionate about creating a warm, safe, and welcoming environment where residents can enjoy fulfilling and meaningful lives. She works closely with her team to deliver person-centred support that respects each individual’s needs, preferences, and independence.


Julie believes in building strong relationships with residents, their families, and the wider community, ensuring The Ferns is a place where everyone feels valued and supported. Reflecting on her role, she says:
“It is a privilege to care for our residents and to make a positive difference in their lives every day.”

Frequently Asked Questions about The Ferns Care Home

What types of Care is The Ferns Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Ferns Care Home have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Ferns Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Ferns Care Home to the centre of Shrewsbury?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Ferns Care Home to verify any information. View our terms and conditions. The Ferns Care Home has an Enhanced Service - more info.