Submit a Review for Barchester Lanercost House Care Home
Berkeley Grange, Newtown Road, Carlisle, CA2 7PW
View Full Details of Barchester Lanercost House Care HomeLatest Reviews for Barchester Lanercost House Care Home
08 August 2025
I'm happy to say my mum is now a permanent resident at Lanercost house care home after having some respite care . My mum is so well cared for from all the staff the care is outstanding they are a great team who are all so friendly and caring which gives a welcoming and happy atmosphere. My mum is so settled and happy in Lanercost has made many friends and joins in with the activities which is all down to the activities team which is lovely to see . A big thank you for your amazing care and support from you all at Lanercost care home
07 July 2025
I am so glad this facility was available to me after my knee operation. It's not a five star hotel, it's a five star care home. All the staff did their very best over and beyond what I had expected. Liaison with my GP/district nurse etc was muddled but not necessarily the home's fault.
24 June 2025
Mum has just moved in to Lanercost House for 3 weeks respite which may be extended. From day 1 everyone has been kind, warm, welcoming and supportive of mum and also us. It is no easy but we are very happy with the choice we made for mum and us as a family. We are grateful for their professionalism and kindness.
20 June 2025
When visiting Auntie I witnenessed love and care. All staff, cooks, admin, cleaners etc are understanding the rules of the setting. The setting is run very well with happy caring staff. There are no clicks with staff and while sitting with Auntie I couldn't help but iverhear conversations with other residents and staff They all were treated with respect and dignity. As visitors daily we were welcomed and staff updated the daughter and kept her informed with information that was relivent. Thank you all for an outstanding service
19 June 2025
All staff we have met and looked after the resident have treated her with dignity and love. We stayed during her passing and heard the staff treating other residents with love and kindness. Nothing was too much to ask for I was looked after whilst being with me to ask her for blankets, pillows food and drink. Enabling me to be by her side. The atmosphere in the care home is warm, calm and happy. All staff get on and work hard which makes the running of the place clockwork. Residents are clean and happy. Activities are organised well and residents look forward to whats planned.
12 May 2025
When organising care for my father-in-law the staff were extremely helpful and kept in regular contact . Every member of staff was friendly and professional. My father-in-law was given the specialist support he needed and there was understanding and consideration of his individual needs. As my father-in-law's condition deteriorated the family were able to spend time with him and the staff were sensitive to our needs as well as his. We felt he was in a safe and caring environment.
15 April 2025
The staff are brilliant, quickly getting to know each resident on a personal level and understanding their needs thoroughly. This personalised approach makes a significant difference in the quality of care provided. The atmosphere in the care home is incredibly positive, with everyone always smiling. This cheerful environment undoubtedly contributes to the overall well-being of the residents. Kindness and respect are at the core of the care home's ethos. These values underpin every aspect of their care, ensuring that residents feel valued and respected at all times. The staff are not only compassionate but also resilient. They consistently demonstrate a willingness to come up with innovative solutions to any challenges that arise, ensuring that the residents receive the best possible care. Overall, this care home excels in creating a warm and respectful environment for its residents. I highly recommend it to anyone looking for a place where their loved ones will be well cared for.
18 November 2024
My mum was admitted to Barchester Lanercost House Care Home on 10th October. The whole process was dealt with professionally and very quickly. Although her time there was short, she was given the best care, compassion and love from all the staff as she came to her end of life. We, as a family will be eternally grateful to the team that mum was kept comfortable and well cared for. Thank you all so much
01 November 2024
When I arrived to see this facility, I was delighted! It is in a nice location and beautifully maintained. The staff are all lovely very friendly and helpful. I feel Dad is in a very caring environment and is very well looked after. As I live abroad, this is extremely important to me. Staff have gone out of their wat to ensure that Dad is catered for in everyway. As I leave to go home, I am happy to leave him in your care and hope he continues to thrive as much as possible.
24 October 2024
My husband's aunt enjoyed a ten-night stay at Barchester Lanercost House Care Home while we went on holiday. She thoroughly enjoyed it and we were able to enjoy our break without having to worry about her. She really enjoyed the food and the company of others at meal times but enjoyed being able to return to her room to spend time in her own company. She said that all the staff were lovely and very caring and couldn't do enough for her. She is looking forward to a visit again later in the year.
21 August 2024
Only one thing to say "excellent" none better.
21 August 2024
My aunt came to Lanercost in August 2023 gravely ill. Thanks to the wonderful staff at Lanercost, they not only revived her but gave her and the family 12 more months of life. During the 12 months, my aunt received quality, loving care and was able to enjoy a reasonable quality of life again. All staff (manager deputy, reception, nurses carers, cleaners, catering, maintenance) were always polite, courteous and helpful and displayed exemplary and professional standards. Barchester should be proud.
05 June 2024
Staff are always warm and welcoming. I believe my aunt is well taken care of by staff. Facilities are always clean and tidy. Wish the sofas could be changed, they look old and run-down.
05 June 2024
They seem to be doing a good job. My aunt always looks in goo health and they look like they care about her.
21 May 2024
My father is a resident of the Priory Unit. All staff are professional very caring and friendly. Varied activities are provided on a daily basis. The quality of all meals is excellent. Care plans are individualised and my father has thrived since being a resident.
09 May 2024
I would like to say a massive thank you to the whole team at Sycamore Unit for looking after my dad over the past two years. Unfortunately, he sadly passed away in April; however, I was so impressed with the compassion and care everyone showed to my brother and me, and more importantly, to my dad at the end. During the two years, my dad loved at Lanercost, we were all made to feel like a big family. I would recommend the home to anyone.
26 April 2024
Our friend needed care after an operation. She also had dementia, and in time, will need permanent care, which she had been against. However, after a short time at Lanercost. She has thrived and looks better than we have seen her in a long time. She tells all her visitors how wonderful the staff are and how comfortable she is there. We could not have found her a better place to stay. Thank you, Lanercost.
16 April 2024
I would like to say a big thank you to the carers and nurses on the piory ward, my mam was a resident there for 4 years and they all looked after her and I know my mam would have been overwhelmed. My mam passed away on the 22nd of February, we got the call the Friday before that to go and say our goodbyes. I stayed with her to the end. The staff wanted to say their last goodbyes to my mam and that meant so much to me. They looked after me all the time I stayed there so I would like to say a big thank you to all of you.
02 April 2024
I find the staff to be extremely professional, keen, enthusiastic, caring and friendly. The atmosphere of the homes good and seems to be well-staffed. My mother-in-law was welcomed into the home's 'family' and is well known by staff who help make the stay comfortable, safe and inclusive. I also find the staff interact with families exactly the same way.
28 March 2024
My family chose Lanercost for a respite break for my Father when his mobility declined to a point where my Mum could no longer manage at home on her own. Whilst we set up Home Care, Dad had a break in Lanercost. At the time of writing, he has been there for about a week, and he is so settled. I cannot tell you the weight off my mind/shoulders in seeing how well cared for he is. He has been extolling the virtues of how lovely all the staff are. His room is clean as is the whole facility and it feels like such a safe, warm space. He is a big foodie and cannot sing the praises enough of the catering, and they have accommodated his diabetes requirements splendidly. The staff at Lanercost have been lifesavers in supporting my family at what was a tricky time and I cannot thank or recommend them enough.
Latest Reviews for Barchester Lanercost House Care Home
08 August 2025
I'm happy to say my mum is now a permanent resident at Lanercost house care home after having some respite care . My mum is so well cared for from all the staff the care is outstanding they are a great team who are all so friendly and caring which gives a welcoming and happy atmosphere. My mum is so settled and happy in Lanercost has made many friends and joins in with the activities which is all down to the activities team which is lovely to see . A big thank you for your amazing care and support from you all at Lanercost care home
07 July 2025
I am so glad this facility was available to me after my knee operation. It's not a five star hotel, it's a five star care home. All the staff did their very best over and beyond what I had expected. Liaison with my GP/district nurse etc was muddled but not necessarily the home's fault.
24 June 2025
Mum has just moved in to Lanercost House for 3 weeks respite which may be extended. From day 1 everyone has been kind, warm, welcoming and supportive of mum and also us. It is no easy but we are very happy with the choice we made for mum and us as a family. We are grateful for their professionalism and kindness.
20 June 2025
When visiting Auntie I witnenessed love and care. All staff, cooks, admin, cleaners etc are understanding the rules of the setting. The setting is run very well with happy caring staff. There are no clicks with staff and while sitting with Auntie I couldn't help but iverhear conversations with other residents and staff They all were treated with respect and dignity. As visitors daily we were welcomed and staff updated the daughter and kept her informed with information that was relivent. Thank you all for an outstanding service
19 June 2025
All staff we have met and looked after the resident have treated her with dignity and love. We stayed during her passing and heard the staff treating other residents with love and kindness. Nothing was too much to ask for I was looked after whilst being with me to ask her for blankets, pillows food and drink. Enabling me to be by her side. The atmosphere in the care home is warm, calm and happy. All staff get on and work hard which makes the running of the place clockwork. Residents are clean and happy. Activities are organised well and residents look forward to whats planned.
12 May 2025
When organising care for my father-in-law the staff were extremely helpful and kept in regular contact . Every member of staff was friendly and professional. My father-in-law was given the specialist support he needed and there was understanding and consideration of his individual needs. As my father-in-law's condition deteriorated the family were able to spend time with him and the staff were sensitive to our needs as well as his. We felt he was in a safe and caring environment.
15 April 2025
The staff are brilliant, quickly getting to know each resident on a personal level and understanding their needs thoroughly. This personalised approach makes a significant difference in the quality of care provided. The atmosphere in the care home is incredibly positive, with everyone always smiling. This cheerful environment undoubtedly contributes to the overall well-being of the residents. Kindness and respect are at the core of the care home's ethos. These values underpin every aspect of their care, ensuring that residents feel valued and respected at all times. The staff are not only compassionate but also resilient. They consistently demonstrate a willingness to come up with innovative solutions to any challenges that arise, ensuring that the residents receive the best possible care. Overall, this care home excels in creating a warm and respectful environment for its residents. I highly recommend it to anyone looking for a place where their loved ones will be well cared for.
18 November 2024
My mum was admitted to Barchester Lanercost House Care Home on 10th October. The whole process was dealt with professionally and very quickly. Although her time there was short, she was given the best care, compassion and love from all the staff as she came to her end of life. We, as a family will be eternally grateful to the team that mum was kept comfortable and well cared for. Thank you all so much
01 November 2024
When I arrived to see this facility, I was delighted! It is in a nice location and beautifully maintained. The staff are all lovely very friendly and helpful. I feel Dad is in a very caring environment and is very well looked after. As I live abroad, this is extremely important to me. Staff have gone out of their wat to ensure that Dad is catered for in everyway. As I leave to go home, I am happy to leave him in your care and hope he continues to thrive as much as possible.
24 October 2024
My husband's aunt enjoyed a ten-night stay at Barchester Lanercost House Care Home while we went on holiday. She thoroughly enjoyed it and we were able to enjoy our break without having to worry about her. She really enjoyed the food and the company of others at meal times but enjoyed being able to return to her room to spend time in her own company. She said that all the staff were lovely and very caring and couldn't do enough for her. She is looking forward to a visit again later in the year.
21 August 2024
Only one thing to say "excellent" none better.
21 August 2024
My aunt came to Lanercost in August 2023 gravely ill. Thanks to the wonderful staff at Lanercost, they not only revived her but gave her and the family 12 more months of life. During the 12 months, my aunt received quality, loving care and was able to enjoy a reasonable quality of life again. All staff (manager deputy, reception, nurses carers, cleaners, catering, maintenance) were always polite, courteous and helpful and displayed exemplary and professional standards. Barchester should be proud.
05 June 2024
Staff are always warm and welcoming. I believe my aunt is well taken care of by staff. Facilities are always clean and tidy. Wish the sofas could be changed, they look old and run-down.
05 June 2024
They seem to be doing a good job. My aunt always looks in goo health and they look like they care about her.
21 May 2024
My father is a resident of the Priory Unit. All staff are professional very caring and friendly. Varied activities are provided on a daily basis. The quality of all meals is excellent. Care plans are individualised and my father has thrived since being a resident.
09 May 2024
I would like to say a massive thank you to the whole team at Sycamore Unit for looking after my dad over the past two years. Unfortunately, he sadly passed away in April; however, I was so impressed with the compassion and care everyone showed to my brother and me, and more importantly, to my dad at the end. During the two years, my dad loved at Lanercost, we were all made to feel like a big family. I would recommend the home to anyone.
26 April 2024
Our friend needed care after an operation. She also had dementia, and in time, will need permanent care, which she had been against. However, after a short time at Lanercost. She has thrived and looks better than we have seen her in a long time. She tells all her visitors how wonderful the staff are and how comfortable she is there. We could not have found her a better place to stay. Thank you, Lanercost.
16 April 2024
I would like to say a big thank you to the carers and nurses on the piory ward, my mam was a resident there for 4 years and they all looked after her and I know my mam would have been overwhelmed. My mam passed away on the 22nd of February, we got the call the Friday before that to go and say our goodbyes. I stayed with her to the end. The staff wanted to say their last goodbyes to my mam and that meant so much to me. They looked after me all the time I stayed there so I would like to say a big thank you to all of you.
02 April 2024
I find the staff to be extremely professional, keen, enthusiastic, caring and friendly. The atmosphere of the homes good and seems to be well-staffed. My mother-in-law was welcomed into the home's 'family' and is well known by staff who help make the stay comfortable, safe and inclusive. I also find the staff interact with families exactly the same way.
28 March 2024
My family chose Lanercost for a respite break for my Father when his mobility declined to a point where my Mum could no longer manage at home on her own. Whilst we set up Home Care, Dad had a break in Lanercost. At the time of writing, he has been there for about a week, and he is so settled. I cannot tell you the weight off my mind/shoulders in seeing how well cared for he is. He has been extolling the virtues of how lovely all the staff are. His room is clean as is the whole facility and it feels like such a safe, warm space. He is a big foodie and cannot sing the praises enough of the catering, and they have accommodated his diabetes requirements splendidly. The staff at Lanercost have been lifesavers in supporting my family at what was a tricky time and I cannot thank or recommend them enough.