Barchester Lanercost House Care Home

Berkeley Grange, Newtown Road, Carlisle CA2 7PW

Barchester Lanercost House Care Home, Carlisle, Cumbria
Barchester Lanercost House Care Home, Carlisle, Cumbria
Barchester Lanercost House Care Home, Carlisle, Cumbria

Located on a modern residential housing estate on the outskirts of Carlisle, Lanercost House offers easy access to local amenities with the Scottish Borders, Historic Carlisle and the beautiful Lake District nearby. The home provides first-class 24-hour nursing care. Their dedicated Carlyle Suite offers expert dementia care for adults over 50 with associated challenging behaviours.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Wendy Carruthers (General Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Filipino, Chinese - Cantonese, Bulgarian, Italian, Polish, Russian

Single Rooms: 82

Shared Rooms: 0

Rooms with ensuite WC: 72

Facilities & Services: Day Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Lanercost House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.1 Barchester Lanercost House Care Home has a Review Score of 9.1 (9.133)

The Review Score of 9.1 (maximum of 10) for Barchester Lanercost House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Barchester Lanercost House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.645 for Barchester Lanercost House Care Home is calculated as follows: ( (63 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.488 Points relating to the number of positive Reviews for Barchester Lanercost House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 8 Reviews ÷ 16.4 Target = 0.488

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Lanercost House Care Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Lanercost House Care Home

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Son of Resident/Service User
    1

A lovely, friendly environment. A great location being close to the Cumberland Infirmary. A clean, warm modern building with all the facilities that you would want from a care home.
The buildings are very spacious and well laid out. A great reception and dining area. The staff are warm, polite, friendly and trained to the highest standard. A really friendly care home.

How likely would you be to recommend Barchester Lanercost House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has been in residential care since February 2016 in a succession of homes who subsequently could not meet his needs fully. Now, in the Carlyle Suite, his care is exemplary. It could not be better in my view. My daughters and I see a smiley face, not a glum one from my husband when we visit.
And we see glimpses of his cheeky and jokey ways and glimmer in his eyes. Thank you so much.

How likely would you be to recommend Barchester Lanercost House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the home. I would highly recommend the home to friends and family. The staff are kind and very professional.

How likely would you be to recommend Barchester Lanercost House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in this unit for almost two years. For much of that time, she has been dependent on nursing care, carers for personal care in relation to feeding and dressing, and is unable to use a wheelchair even. When out of bed she has to use a special chair into which she is hoisted. My mum has suffered no infections or break in her skin since she arrived in the unit, except a tooth infection, that resulted in extraction followed by antibiotics. The care has been exemplary!

How likely would you be to recommend Barchester Lanercost House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

On our arrival to the Carlisle Suite, we were welcomed by the staff. My husband's care nurse was there from the start which was very good.
The care my husband was given and myself was first class. The staff was lovely and could not do enough for him and myself.
Lovely meals, the food was very good, he loved the sweets.
Very good room my husband had, looking right on to the garden.
Sadly my husband's time was cut short by his sudden death on the 22nd December early morning. The staff was so caring with us and were upset which to me showed how much they all cared.
So much care and love to the patients.

How likely would you be to recommend Barchester Lanercost House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The staff are all very kind and helpful.
All staff (nursing, care, cleaning, catering and handymen) are friendly and supportive.

As the home is all on the one level, mum can access all areas independently in her wheelchair.

There are varied activities provided. I feel mum is in caring and safe hands.

How likely would you be to recommend Barchester Lanercost House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My experience of Lanecrost House is good, the lower score on Management is due to the number of managers leaving lately, which I think has not helped in the consistency of the running of Lanecrost of late. Lower score on Activities the same - without an Activity employee for a while. Now we have one, residents need stimulation.

I do not like the open door policy. It restricts the area for able bodied residents. I have noted in here as I have emailed - no answer. Can't get to meetings as I have to work.

How likely would you be to recommend Barchester Lanercost House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My parents came to Lanercost in October 2014. When the previous general manager was there. The move for both my parents was handled efficiently, with minimum fuss. It was a relatively easy process at a particularly difficult time.
My father has since passed away, but my mother is still a resident at the home and I cannot fault the amazing care and attention she receives from all the staff. A special mention to a particular staff member as she is especially committed to caring for all the residents. That said all the staff members are consistently polite, efficient and knowledgeable.
A very well run home which I would highly recommend.

How likely would you be to recommend Barchester Lanercost House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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