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Barchester Lanercost House Care Home

Berkeley Grange, Newtown Road, Carlisle, Cumbria CA2 7PW
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Barchester Lanercost House Care Home, Carlisle
Barchester Lanercost House Care Home, Carlisle
Barchester Lanercost House Care Home, Carlisle

Located on a modern residential housing estate on the outskirts of Carlisle, Lanercost House offers easy access to local amenities with the Scottish Borders, Historic Carlisle and the beautiful Lake District nearby. The home provides first-class 24-hour nursing care. Their dedicated Carlyle Suite offers expert dementia care for adults over 50 with associated challenging behaviours.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with...  

Care Provided by Barchester Lanercost House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Lanercost House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Janette Lawrence (General Manager)

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (79)
  • Single Rooms with ensuite Wet Room (38)

Barchester Lanercost House Care Home Reviews (75)

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9.8

Barchester Lanercost House Care Home has a Review Score of 9.8 (9.777) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Lanercost House Care Home has 75 reviews.

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Review from Sarah B (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card
Overall Experience
I would like to say a massive thank you to the whole team at Sycamore Unit for looking after my dad over the past two years. Unfortunately, he sadly passed away in April; however, I was so impressed with the compassion and care everyone showed to my brother and me, and more importantly, to my dad at the end.

During the two years, my dad loved at Lanercost, we were all made to feel like a big family. I would recommend the home to anyone.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you so much for your lovely review. Your dad was such a well-loved member of our Sycamore community. It was a privilege and a pleasure to look after him. We are thinking of all the family at this sad time.

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Review from Jacqueline W (Friend of Resident) published on 26 April 2024 Submitted via Postal Card
Overall Experience

Our friend needed care after an operation. She also had dementia, and in time, will need permanent care, which she had been against. However, after a short time at Lanercost. She has thrived and looks better than we have seen her in a long time. She tells all her visitors how wonderful the staff are and how comfortable she is there. We could not have found her a better place to stay. Thank you, Lanercost.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

Thank you so much for your kind review of Lanercost. It is our pleasure to be able to support your friend. It is lovely to see her so settled and content. We are very happy to continue this support for as long as it is needed. Thank you for selecting Lanercost.

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Review from Amanda H (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

I would like to say a big thank you to the carers and nurses on the piory ward, my mam was a resident there for 4 years and they all looked after her and I know my mam would have been overwhelmed. My mam passed away on the 22nd of February, we got the call the Friday before that to go and say our goodbyes. I stayed with her to the end. The staff wanted to say their last goodbyes to my mam and that meant so much to me. They looked after me all the time I stayed there so I would like to say a big thank you to all of you.

Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home

It was our privilege and pleasure to care for your dear mam. She is missed by the whole team, she had been with us for some time and everyone was very sad when she passed away. Our sincere condolences are extended to all the family.

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Review from T P (Son-in-law of Resident) published on 2 April 2024 Submitted via Postal Card
Overall Experience

I find the staff to be extremely professional, keen, enthusiastic, caring and friendly. The atmosphere of the homes good and seems to be well-staffed. My mother-in-law was welcomed into the home's 'family' and is well known by staff who help make the stay comfortable, safe and inclusive. I also find the staff interact with families exactly the same way.

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Review from Alexandra W (Daughter of Resident) published on 28 March 2024 Submitted via Website
Overall Experience

My family chose Lanercost for a respite break for my Father when his mobility declined to a point where my Mum could no longer manage at home on her own. Whilst we set up Home Care, Dad had a break in Lanercost. At the time of writing, he has been there for about a week, and he is so settled. I cannot tell you the weight off my mind/shoulders in seeing how well cared for he is. He has been extolling the virtues of how lovely all the staff are. His room is clean as is the whole facility and it feels like such a safe, warm space. He is a big foodie and cannot sing the praises enough of the catering, and they have accommodated his diabetes requirements splendidly. The staff at Lanercost have been lifesavers in supporting my family at what was a tricky time and I cannot thank or recommend them enough.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from B M (Relative of Resident) published on 15 February 2024 Submitted via Postal Card
Overall Experience

Barchester Lanercost House Care Home is such a welcoming and friendly care home. The environment is very clean and fresh and the decor is impeccable. The staff, from management to nurses to the cleaners, are outstanding in the care and attention they give to each and every resident, no resident is ever left without attention and each and everyone has a nurse/carer to escort them to the restaurant at mealtimes. The standard of love, care and attention in Lanercost is absolutely premier league! I simply cannot find fault, I've tried but cannot... outstanding.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Barbara H (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

My father chose Barchester Lanercost House Care Home for respite care when his Parkinson's became unimaginable for him (mainly anxiety problems). As a family, we have been extremely impressed with everything about the home and every member of staff that we have met. This combines the luxury of a hotel with the warmth of a family home. The place is spotless, the food delicious and every need is catered for (resident and family). We were impressed by the welcoming sitting room with tea and coffee facilities (also cakes) for all. My father has now decided to stay longer.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carol C (Wife of Resident) published on 14 December 2023 Submitted via Postal Card
Overall Experience

My husband was in for respite and although reluctant to go, he had a positive stay. He was treated with the utmost respect and care. The food choice was amazing and he had plenty of visitors who commented on how nice the home was, clean, fresh and tidy and that the 'bistro' was an unexpected treat.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jane B (Daughter of Resident) published on 7 September 2023 Submitted via Website
Overall Experience

The dementia care my mother received while in Barchester Lanercost House Care Home has been of the highest order. All of the staff have been excellent and it is a very caring environment, not only for her but for the family as well.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Susan H (Wife of Resident) published on 22 August 2023 Submitted via Postal Card
Overall Experience

I am very impressed with my husband's care. Excellent care is given. Fantastic staff. Everyone is very caring to my husband and myself. It's so lovely he's being cared for so well. I am so pleased there are activities he can be involved in and enjoy. Nothing is any trouble to the staff, always there when you need to talk to them. It was nice that I was asked what his interests are, in this home they want him to enjoy his interests as much as possible. Lovely to see him kept clean and smart. Very homely. I can't praise them enough.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Maria H (Daughter of Resident) published on 17 August 2023 Submitted via Website
Overall Experience
My mum has recently had two weeks' respite while we were on holiday.
From when we first enquired about homes and on speaking to the manager, we knew this would be an excellent choice. My mum was extremely apprehensive but from the moment we went in she was put at ease. After 10 minutes the drinks trolley arrived with freshly baked, homemade treats.
I spoke to my mum on a daily basis and she 'raved' every day about the care, the food and staff in general. She said that all the little touches that the staff have put in place were just lovely. Sweeties on all the corridors beautifully laid tables and a food menu that was fantastic. They catered for every pallet. My mum is very picky. She said the staff were genuinely happy to assist her. The renovation did not impact my mum's care at all.

Everyone from domestic to maintenance staff were amazing. Thank you so much to the manager, I wish I could write 1000 more words because we are so grateful. Thank you all so much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Karen W (Daughter of Resident) published on 10 May 2023 Submitted via Website
Overall Experience
My father has just had 2 weeks respite stay at Lanercost House Care Home. He has had a fantastic time. So much so, has booked to return in July. The staff have been superb nothing is a problem. The food was excellent. The room was kept clean to a high standard. All staff were very caring and friendly.

Would highly recommend this home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from M C (Relative of Resident) published on 8 May 2023 Submitted via Postal Card
Overall Experience

My partner's father is in Barchester Lanercost House Care Home and we visit regularly. Nothing can be faulted from staff to meals, everyone is really friendly and helpful, it is always clean and they do great activities for the residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C T (Grandson of Resident) published on 24 January 2023 Submitted via Postal Card
Overall Experience

Great experience, the staff couldn't do enough for us and made us feel incredibly special. Made this birthday special.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S T (Granddaughter of Resident) published on 24 January 2023 Submitted via Postal Card
Overall Experience

A very nice event with really good music and food in a lovely room. All the staff were very friendly and helpful making it a great day, The birthday cake they made was very nice too.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A R (Son-in-law of Resident) published on 24 January 2023 Submitted via Postal Card
Overall Experience

The staff went out of their way to make my father in laws 80th birthday very pleasurable and all of his family and friends feel so welcome.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D F (Daughter of Resident) published on 19 January 2023 Submitted via Website
Overall Experience

I recently looked at Lanercost House Care Home for my mum who has dementia and is also physically frail. She has been in care elsewhere and I wanted to bring her closer to where I live. I visited and spoke with the team on a number of occasions and was very impressed by the staff managers, carers, activities coordinator, laundry and kitchen staff. I have eventually opted to place Mum elsewhere but this was purely to suit her very specific needs. The manager has been extremely helpful and personally supportive during the assessment process. I understand that the home will be having a makeover in Spring 2023 which will make Lanercost even more attractive. If Mum needs change I will have no hesitation in getting back in touch.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mark C (Son-in-law of Resident) published on 18 January 2023 Submitted via Postal Card
Overall Experience

A fantastic afternoon celebrating my father in laws 80th birthday. Great party atmosphere for the family. We can't thank you enough. Much appreciated.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Treated with Dignity
Food & Drink
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Review from L P (Granddaughter of Resident) published on 18 January 2023 Submitted via Postal Card
Overall Experience

Really nice cake, tasted like true chocolate. Very nice party, a good atmosphere and everyone was very helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Poppie J (Granddaughter of Resident) published on 18 January 2023 Submitted via Postal Card
Overall Experience

Amazing staff, very caring, and lots of fun. Grandad enjoyed it for his birthday. So much fun and I can't wait to come back. Thank you all very much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (1)

News
  • 08 Aug 2026

    What a fabulous afternoon we had at our garden party! There was plenty of singing, dancing, and laughter all around. The sun was shining, the drinks were flowing, and the...

  • 08 Aug 2026

    We had a wonderful time visiting our lovely friends at St Barnabas Church for their Dementia Café! The bingo was great fun and definitely became a little competitive! We enjoyed...

  • 05 Aug 2026

    Harry has always shared wonderful stories about the horses he grew up with and the special memories of his grandad’s horses. His love for horses has never faded—it really is...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Lanercost House Care Home.

Meet the Team (18)

Janette Lawrence
Janette LawrenceJob Title:General ManagerJoined: 2022

My name is Janette Lawrence and I am the General Manager here at Lanercost House.

I have many years of nursing and management experience and work hard with my team to provide a kind, caring and comfortable environment for our Residents.

We pride ourselves in taking forward the values of Barchester Healthcare when planning the holistic needs of our Residents and welcome families to be part of this process.

I operate an open door policy, so please feel at ease to call in for a chat with either myself or one of the Team if there is anything you would like to discuss.

Colin Graham
Colin GrahamJob Title:Deputy ManagerJoined: 2023

Hi, my name is Colin and I am the Deputy Manager at Lanercost House.

I joined the team in August 2023 having worked in both nursing and management roles for over 20 years.

I am delighted to bring my experience to a staff group that demonstrates their passion and caring to all who have contact with the home.

For me, everyone has their own story to tell, and their own difficulties to overcome and what we strive for here at Lanercost House is listening to your story and supporting you with your difficulties so you can live life to the fullest.

I hope you take the opportunity to come and see what we do here, the door is always open.

Kaye Bracegirdle
Kaye BracegirdleJob Title:Resident Ambassador

Hello, my name is Kaye, and I am the resident ambassador of Lanercost House Care Home.

I have been living at Lanercost House since 2016 after having suffered from a stroke, which left me bedbound and unable to talk. Since then, I have been getting around in an electric wheelchair and am working on re-learning how to walk.

I cannot talk; however, I use my own sign language and hand movements to communicate. I often like to greet visitors as they enter the home and show off my artwork, which I am very proud of.

In 2025, I won the Care Awards as National Resident Ambassador of the Year. I am very proud of this achievement and may show off my Star badge and photo to you.

I am very passionate about all things fashion and beauty and love seeing people's outfits and complimenting them.

Overall, I look forward to meeting new people and getting to welcome them to Lanercost.

Becky Lightowler
Becky LightowlerJob Title:Home AdministratorJoined: 2021

Hi, my name is Becky, and I am the Administrator here at Lanercost House.

I have worked in Administration for many years, including with the NHS. I love the variety in the role, meeting our Residents and their families and supporting them through the process of moving into our home.

It is a pleasure to work here and be part of the Lanercost family. We all work together to provide our Residents with a wonderful life.

I operate an open-door approach, so please feel free to pop into my office for a chat!

Sadia Asha
Sadia AshaJob Title:Administration AssistantJoined: 2024

Hi, my name is Sadia, and I am the Administration Assistant at Lanercost House. I joined the Admin team at Lanercost in 2024 after having previously worked in retail.

My favourite part of the job is meeting new people and enquirers and showing them around our beautiful home. I am always available at Reception for a chat and will always try my hardest to answer any questions any enquirers, visitors, residents, or staff may have.

Outside of work, I spend time with my three cats, Maya, Moon and Mochi, who are all black and white cats and love causing chaos!

Overall, I will always ensure that you receive the warmest of welcomes to Lanercost House.

Catalin Radu
Catalin RaduJob Title:Head of Sycamore UnitJoined: 2017

I joined Barchester Healthcare in April 2017. I thoroughly enjoy looking after the Residents and spending time chatting with them and supporting their daily activities of life. I am proud to lead this unit with a whole team approach.

I continue to develop my skills to support our Residents on a day-to-day basis, I enjoy my job and enjoy any training that helps with my continued development that enhances the delivery of great Quality Care to my Residents within the Home.

Sophie Ross
Sophie RossJob Title:Head of Priory UnitJoined: 2025

Hello! My name is Sophie, and I am the head of Priory Unit.

I started working here in 2025 and help lead the Priory team and manage it. We aim to provide residents with dementia the utmost dignified care possible, enriching their lives through food, activities and care.

My favourite part of the job is meeting new residents and getting to know them more. I love hearing people's life stories!

At home I have a dog called Flynn who I adore. Flynn loves to come into the Home sometimes and cuddle with the residents.

Tracy Breeden
Tracy BreedenJob Title:Head of Carlyle SuiteJoined: 2026

My name is Tracy. I am the Head of Unit of The Carlyle Suite.

Prior to commencing my nurse training, I worked as a care assistant in a nursing home in Weston-super-Mare. It was here that I found my passion for caring for the elderly and, after several years of working as a carer, I applied for my nursing job.

I commenced my RGN training way back in 1990 in Bristol, thirty-six years ago! Our cohort was one of the first Project 2000 intakes, for those of you old enough to remember Project 2000.

Six years ago, I made the leap from the NHS into the private sector, where I worked as the deputy manager in another local care home and, for the last three years, was the Home manager of that home.

In my spare time, I spend time with my family, my dog and my horse!

I look forward to meeting you all and am always available for a chat on how we can support your loved one!

Layla Utting
Layla UttingJob Title:Senior NurseJoined: 2014
Hi, my name is Layla and I am the Senior Nurse here at Lanercost House care home. I have worked here at Lanercost House for eight years and I can honestly say I love coming to work and caring for the residents.

Making a difference to our residents is fundamentally the biggest privilege within our role. I am passionate about providing the best practice palliative care, supporting both residents and family during the most difficult of times.

Renata Kornak
Renata KornakJob Title:Care PractitionerJoined: 2006

Hello, my name is Renata, and I am one of the Care Practitioners on the Sycamore Unit.

As part of my job, I lead the team and ensure that the Carers are doing their very best and providing your loved ones with quality care, respect and dignity. I have been with Barchester since 2006 and have enjoyed learning as I go in the job. Over the years, I have met so many wonderful people and have taken care of many, many residents. I love getting to know each person's likes and dislikes and getting to speak to them about these.

Alan Bray
Alan BrayJob Title:Senior Head of MaintenanceJoined: 2003

Hi, I'm Alan, the Senior Head of Maintenance at Lanercost House.

My role is paramount when it comes to our Residents, Relatives and Colleagues. I am responsible for ensuring the home environment is of the highest standards possible, ultimately creating a safe and warm place for Residents to live and for my Colleagues to work.

I re-joined Lanercost House in January 2023 after previously being part of the team since 2003. I value being part of Barchester Healthcare, and I am pleased I have been able to find my way back to working here at Lanercost.

Joy Laws
Joy LawsJob Title:Physiotherapy AssistantJoined: 1994

My name is Joy and I started working for Barchester in 1994 as a Care Assistant and eventually took on the position of Senior Carer. I obtained my NVQ Level 2 & 3 in Health and Social Care and an opportunity arose to move into a Physiotherapy Assistant role, which really appealed to me, as I feel it gives me hands-on experience and allows me lots of one-to-one time with Residents.

Emily Stubbs
Emily StubbsJob Title:Head of ActivitiesJoined: 2021

I joined the Lanercost House family in June 2021 as a Care Assistant and then joined the activities team in May 2022.

I love bringing joy and fun to residents, relatives, and staff on a daily basis as well as planning and organising themed days, events, and celebrations.

I think the activities’ role is very important for Residents' well-being. Whether they like to keep active with armchair exercises, join in with our weekly quiz or hop in the minibus for a day out - there is something for everyone. I aim to ensure that each Resident's interests and hobbies are supported.

I am passionate about creative and sensory activities and I love to sing and dance together with Residents. I love my job!

Duncan Fordyce
Duncan FordyceJob Title:Activities Co-OrdinatorJoined: 2023

Hi, I’m Duncan, I work as part of the Activities Team here at Lanercost House.

I joined Lanercost in 2023 after taking early retirement from my career in banking as a financial advisor. I did take a few holidays in between, but the drive to want to work and make a difference brought me back to employment and I now enjoy working three days a week, doing something I love. Putting a smile on the faces of the Residents and enriching their lives through meaningful activities and interactions is the most rewarding feeling.

I am kept busy outside of work looking after my young grandson, and leisurely I enjoy good food and am an avid Newcastle United supporter!

Sean Redpath
Sean RedpathJob Title:Head ChefJoined: 2026

Hi, my name is Sean, and I am the head chef at Lanercost House. I started working here in 2026 and have enjoyed making delicious, nutritious meals for our residents. My favourite part of the job is meeting and greeting the residents and helping them decide what they want for their meal. I am always more than happy to whip up the residents’ meal of their choice if they don’t want anything off the menu.

Overall, I thoroughly enjoy working in the Kitchen and leading the hospitality team. I have always worked in catering, with previous experience in Restaurants and Hotels.

I look forward to meeting your loved ones and cannot wait to get to know them!

Diane Gillan
Diane GillanJob Title:Kitchen AssistantJoined: 2022

Hello, I'm Diane and I am a Kitchen Assistant here at Lanercost House.

I joined Lanercost in January 2022, I love my job and want to do my best for the Residents every day, I particularly enjoy interacting with them and enriching their lives through companionship.

In my spare time, I volunteer at school and community clubs, as well as keeping busy looking after my Niece and, when time allows in my busy schedule I also enjoy whipping up a storm in the kitchen.

Joanne Cooper
Joanne CooperJob Title:Food and Beverage AssistantJoined: 2015

Hi, my name is Jo, and I am the Food and Beverage Assistant here at Lanercost House. I have been working here since 2015.

My Job is to help out in the Kitchen, set up the bistro, and set all the dining rooms up ready for the residents' meals.

My favourite part of the job is speaking to residents and families and getting to know them better. I also enjoy getting to set up for parties and events, creating memorable moments for residents and their families and friends. My role allows me to get to know residents individually and find ways to help them settle in and feel comfortable.

At home, I have 2 dogs, and I enjoy spotting wildlife and doing crafts.

Gergana Doykova
Gergana DoykovaJob Title:Head HousekeeperJoined: 2024

Hi, my name is Gergana, but you can call me Geri!

I am the Head Housekeeper of Lanercost House and Carlyle Suite. I have previously worked with Lanercost as a housekeeper and, after a short break, came back. I then returned to Lanercost in 2024 as a housekeeping assistant.

As part of my job, day-to-day, I ensure the home environment and residents' rooms are looking clean and presentable. I am a perfectionist, so I ensure everything is perfect. I ensure that laundry is done to a high standard and that residents' clothes are well taken care of.

In my spare time, I enjoy baking and spending time with my children.

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