Submit a Review for Barchester Friston House Care Home
414 City Way, Rochester, ME1 2BQ
View Full Details of Barchester Friston House Care HomeLatest Reviews for Barchester Friston House Care Home
18 December 2025
When my wife was brought in on a stretcher she was met by several smiling, competent staff who immediatly made her welcome. After weeks of not being washed or kept tidy in hospital on the first day she was showered and just made to feel so much better. Her mental condition is deteriorating but the staff do so much to try and stimulate her. A member of staff brings food in to try and get her to sit and drink. Their patience and care is wonderful. I am so grateful to all the staff at this home, I cannot thank you enough.
26 November 2025
A member of staff recommended this care home. I was worried at first as my Dad was in assisted living accommodation. He came straight from hospital. As soon as he arrived staff came out to us and put me at ease straight away. We always feel very welcomed and I know my Dad is being cared for. I can now be a son again and not a carer.
26 November 2025
Staff were very welcoming and friendly. My father-in-law is very happy there. He was in hospital before coming to the home where he wasn't eating much, now his appetite has come back. I would highly recommend Friston House.
21 November 2025
Everyone here is so lovely & welcoming. Made my dad feel so welcome as soon as he arrived they do an amazing job of taking care of him in every way his eating and drinking has improved since his been here, they do everything for him nothing is to much trouble they keep us well informed about everything so we don't have to worry about anything which bring's us a great sence of comfort and peace of mind that his being looked after so well and his happy
12 November 2025
No care home, no matter how extravagant it is, is a nice place to be BUT its the staff that help and make it bearable, with the reality that it is. All staff members on the second floor work extremely hard, from cleaning to personal care, their work load is relentless but I am always greeted with a smile and updated with my mothers daily health and eating progress. The Nurses are always willing to answer any questions and put my mind at rest. More Health Care Assistants would be an advantage as their time is limited.
05 September 2025
The staff & management went out of their was to ensure that my Mother was able to travel to her husbands funeral. I thank them for that.
04 September 2025
The whole team are great. A strong 10/10. Any issues sorted out. ASAP. A great atmosphere. Every visit.
21 August 2025
All the staff at Friston House are always polite and courteous and have the residents needs at the forefront. They always greet residents by their name with a smile. I do strongly feel that the residents would definitely benefit from a couple of extra members of staff who would be able to give their time to 'just chat and be present with the residents who need just a friendly reassuring face and be given guidance as to "what is happening " / "where am I"/"what can I do" / "where do I need to go"??? Health care assistants on shift don't have the time or capacity to do this. They need to be primarily working on personal care. Thank you for providing a good service keeping our loved ones safe and cared for
04 June 2025
An excellent caring home for my brother. All staff friendly and very caring.
30 May 2025
My partner came to Friston House as he suffers from dementia, and he came to give myself respite. I was very pleased with the whole experience for my partner. Nothing was too much trouble for the staff, all very kind, and the food was great. The home cleanliness was excellent, also.
12 May 2025
Every member of staff we encountered during dad's stay have been very attentive and empathetic, were polite and very welcoming. They all made sure we had everything we needed and showed genuine respect and dignity. The environment is spotless, the food and drinks are very good quality and are plentiful.
17 April 2025
I'd like to say I'm very impressed with my husband's care and attention to detail. The staff go above and beyond anything he needs and to us as family. Especially for his birthday on Sunday, the room was prepared and decorated perfectly. The cake and drinks etc. was very nice. Our visitors were also treated very well nothing too much trouble. I will definitely be bringing him here again. Thank you very much.
14 April 2025
We are so pleased with the care my mother is receiving at the home. She has settled in so well. She loves her room and the lovely view from here window. The staff are so caring and supportive. The food is amazing especially the home made cakes made by the chef. Thank you so much for all you do.
10 April 2025
Excellent from the start: careful, proactive and committed staff in every role. A home seemingly filled with energy and cheerfulness. My relative was too ill to take advantage of the organised events: even so, everyone was so helpful and willing that he should feel settled and comfortable. Outstanding nursing care, for which we are very grateful.
10 April 2025
My husband has enjoyed his stay in Friston House, the staff are very special people. He has been very happy and I cant complain how comforting it was to know he has been well looked after.
30 January 2025
Overall, we are happy with the experience of our mum being at Barchester Friston House Care Home. We are a little disappointed at the speed that improvements to the laundry are taking. We would like to be able to view Mum's care record online. We have felt very well supported in seeking funding for Mum's additional care needs.
27 January 2025
Mum was apprehensive and so were we (her family) about bringing Mum into a care setting but we could no longer cope with the 24-hour care at home and in Mum's best interest, we found Barchester Friston House Care Home. Mum has been here two days now and our concerns and feelings of doubt were completely diminished with the care and definite love for care shown by all members of staff and amazing communication and organisation shown. Beautiful, clean and comfortable surroundings. Value for money - definitely see what you're paying for.
27 January 2025
Am so happy with the ongoing support shown to my dad. The care he receives is always given with his best interests and dignity in mind. As family members, we feel very supported too.
27 January 2025
The care that my mum has been given has been extremely good and much appreciated.
29 October 2024
My mum moved here on 5th October, she has settled really well and we are very happy with the care and support all the staff have provided. My mum seems so much more relaxed than she was before. She is enjoying the food here and eating well. We wish she moved here sooner. The staff are really friendly and helpful with any questions we have.
Latest Reviews for Barchester Friston House Care Home
18 December 2025
When my wife was brought in on a stretcher she was met by several smiling, competent staff who immediatly made her welcome. After weeks of not being washed or kept tidy in hospital on the first day she was showered and just made to feel so much better. Her mental condition is deteriorating but the staff do so much to try and stimulate her. A member of staff brings food in to try and get her to sit and drink. Their patience and care is wonderful. I am so grateful to all the staff at this home, I cannot thank you enough.
26 November 2025
A member of staff recommended this care home. I was worried at first as my Dad was in assisted living accommodation. He came straight from hospital. As soon as he arrived staff came out to us and put me at ease straight away. We always feel very welcomed and I know my Dad is being cared for. I can now be a son again and not a carer.
26 November 2025
Staff were very welcoming and friendly. My father-in-law is very happy there. He was in hospital before coming to the home where he wasn't eating much, now his appetite has come back. I would highly recommend Friston House.
21 November 2025
Everyone here is so lovely & welcoming. Made my dad feel so welcome as soon as he arrived they do an amazing job of taking care of him in every way his eating and drinking has improved since his been here, they do everything for him nothing is to much trouble they keep us well informed about everything so we don't have to worry about anything which bring's us a great sence of comfort and peace of mind that his being looked after so well and his happy
12 November 2025
No care home, no matter how extravagant it is, is a nice place to be BUT its the staff that help and make it bearable, with the reality that it is. All staff members on the second floor work extremely hard, from cleaning to personal care, their work load is relentless but I am always greeted with a smile and updated with my mothers daily health and eating progress. The Nurses are always willing to answer any questions and put my mind at rest. More Health Care Assistants would be an advantage as their time is limited.
05 September 2025
The staff & management went out of their was to ensure that my Mother was able to travel to her husbands funeral. I thank them for that.
04 September 2025
The whole team are great. A strong 10/10. Any issues sorted out. ASAP. A great atmosphere. Every visit.
21 August 2025
All the staff at Friston House are always polite and courteous and have the residents needs at the forefront. They always greet residents by their name with a smile. I do strongly feel that the residents would definitely benefit from a couple of extra members of staff who would be able to give their time to 'just chat and be present with the residents who need just a friendly reassuring face and be given guidance as to "what is happening " / "where am I"/"what can I do" / "where do I need to go"??? Health care assistants on shift don't have the time or capacity to do this. They need to be primarily working on personal care. Thank you for providing a good service keeping our loved ones safe and cared for
04 June 2025
An excellent caring home for my brother. All staff friendly and very caring.
30 May 2025
My partner came to Friston House as he suffers from dementia, and he came to give myself respite. I was very pleased with the whole experience for my partner. Nothing was too much trouble for the staff, all very kind, and the food was great. The home cleanliness was excellent, also.
12 May 2025
Every member of staff we encountered during dad's stay have been very attentive and empathetic, were polite and very welcoming. They all made sure we had everything we needed and showed genuine respect and dignity. The environment is spotless, the food and drinks are very good quality and are plentiful.
17 April 2025
I'd like to say I'm very impressed with my husband's care and attention to detail. The staff go above and beyond anything he needs and to us as family. Especially for his birthday on Sunday, the room was prepared and decorated perfectly. The cake and drinks etc. was very nice. Our visitors were also treated very well nothing too much trouble. I will definitely be bringing him here again. Thank you very much.
14 April 2025
We are so pleased with the care my mother is receiving at the home. She has settled in so well. She loves her room and the lovely view from here window. The staff are so caring and supportive. The food is amazing especially the home made cakes made by the chef. Thank you so much for all you do.
10 April 2025
Excellent from the start: careful, proactive and committed staff in every role. A home seemingly filled with energy and cheerfulness. My relative was too ill to take advantage of the organised events: even so, everyone was so helpful and willing that he should feel settled and comfortable. Outstanding nursing care, for which we are very grateful.
10 April 2025
My husband has enjoyed his stay in Friston House, the staff are very special people. He has been very happy and I cant complain how comforting it was to know he has been well looked after.
30 January 2025
Overall, we are happy with the experience of our mum being at Barchester Friston House Care Home. We are a little disappointed at the speed that improvements to the laundry are taking. We would like to be able to view Mum's care record online. We have felt very well supported in seeking funding for Mum's additional care needs.
27 January 2025
Mum was apprehensive and so were we (her family) about bringing Mum into a care setting but we could no longer cope with the 24-hour care at home and in Mum's best interest, we found Barchester Friston House Care Home. Mum has been here two days now and our concerns and feelings of doubt were completely diminished with the care and definite love for care shown by all members of staff and amazing communication and organisation shown. Beautiful, clean and comfortable surroundings. Value for money - definitely see what you're paying for.
27 January 2025
Am so happy with the ongoing support shown to my dad. The care he receives is always given with his best interests and dignity in mind. As family members, we feel very supported too.
27 January 2025
The care that my mum has been given has been extremely good and much appreciated.
29 October 2024
My mum moved here on 5th October, she has settled really well and we are very happy with the care and support all the staff have provided. My mum seems so much more relaxed than she was before. She is enjoying the food here and eating well. We wish she moved here sooner. The staff are really friendly and helpful with any questions we have.