Barchester Friston House Care Centre

414 City Way, Rochester ME1 2BQ

Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Sharon Meaney (Peripatetic Manager)

Local Authority / Social Services: Medway Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Bulgarian, German, Hindi, Polish, Thai

Single Rooms: 81

Shared Rooms: 0

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Friston House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Barchester Friston House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Barchester Friston House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Barchester Friston House Care Centre is calculated as follows: ( (279 Excellents x 5) + (109 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 404 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.617 Points relating to the number of positive Reviews for Barchester Friston House Care Centre is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 10 Reviews ÷ 16.2 Target = 0.617

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Barchester Friston House Care Centre has a Review Score of 9.3 (9.263) from 34 Reviews


Average Ratings

  • Excellent
    24
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Friston House Care Centre?

  • Extremely LIKELY
    31
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Friston House Care Centre

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    8
  • Wife of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

Dad was placed in Friston House in Dec 17 from hospital. I was apprehensive but very quickly had my fears put to rest. Everyone was very friendly and caring. It didn't matter what time of the day I was visiting, someone was always popping in to check on Dad. His room was clean and pleasant. His personal hygiene was good and the medical care was available when needed.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My husband, now deceased, was very well cared for and with the utmost respect. The family could visit without restriction and the care home became an extension of our home. My husband was a resident for 9 months May 2017 to Feb 2018.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My son was transferred to Friston House in January and is receiving excellent nursing care. We pray that he will remain there until such time he can return home to his wife. We have nothing but praise for Friston House and the staff.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Whilst dad has been a resident here @Friston House, his care and well being has never been questioned. The staff, who I believe do a fabulous job, are always courteous and friendly. I can't sing the praises of Friston House enough.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My father in law is very happy here. The staff are warm and welcoming when we visit. As someone in the care profession, I am very impressed with how my father in law is looked after. The rooms are clean and bright. We have stayed for lunch a few times and it has always been well received by guests and residents.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been living at Friston House for over 2 years, she has made friends and has an excellent relationship with staff. The menu choice is good and varied and caters for all.
My mum especially enjoys the activities available and the live entertainment.
Since living at Friston House my mum regularly visits the hairdressers on site and the staff ensure she has a manicure regularly which is something she particularly enjoys.
Very satisfied.

How likely would you be to recommend Barchester Friston House Care Centre? Likely

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Average Rating:   4.4 out of 5

I write to express my huge appreciation and gratitude to all the care workers and administrative staff at Barchester Friston Care Home in Rochester Kent. My 92 yr old father has settled here under their care in just a short amount of time. A reserved and shy gentleman with advancing dementia - my father needed gently nurturing into starting a new phase of his life away from his property and previous highly independent lifestyle; The staff have been phenomenal in their understanding, patience and friendliness and without exception have ensured he feels valued, secure and content. His room is extremely clean and attractive and comfortable; the catering is excellent and the whole environment is well designed, spacious and relaxing. We are so fortunate to have found a vacancy here, the care is exceptional.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

On the first view, the home appears clean. After 2 years I find it has a lack of staff who struggle with a number of residents under their care, they try very hard to meet their needs. Any issues I have I have discussed with the care managers and many problems have been resolved, however, I feel dental care seems to be a problem with residents waiting up to six weeks before seeing the dentist. More attention needs to be implemented with checking feet, toenails etc.

How likely would you be to recommend Barchester Friston House Care Centre? Likely

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Average Rating:   3.3 out of 5

My dad has been here for about a month. It's the happiest I've seen him. He loves the food. The staff are very friendly and professional and help with any queries myself, family and dad have. With my dad, being happy and having such a good relationship with the staff takes a lot of weight off of mine and my family's shoulders. Thank you very much for making him feel like he is home.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Val Batten, Administrator at Barchester Friston House Care Centre responded to this review on 02 Jun 2017:

Thank you for your kind response and we are so glad Dad has settled so well. It's good to see both him and the family members happy.

My family and I cannot thank the staff at both the residential and nursing parts of the home enough.
They were all very loving, caring and friendly. They always welcomed us with a smile and they gave my mother the best care possible. I will be forever grateful to them all.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My husband was in Friston House for six months. The nursing care he received was excellent, all the staff: cleaners, nurses etc were friendly and always had a kind word to me. There was a friendly/pleasant atmosphere amongst the staff/residents/visitors in the home. I thank you all.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

General care given is very good and very caring. Nothing is too much trouble for any of the staff even down to the cleaners, hence we have put another family member in their care.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Everything is great. Reception - décor, staff, food and comfort is all first class.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

This is a first-rate care home without exception. The carers look after the residents extremely well and are always on hand to deal with any problems and offer help and advice. All residents are treated with dignity, the rooms and communal areas are spotlessly clean, good quality food and a range of activities. The only slight criticism is that the management team could perhaps be more proactive in interacting with the residents rather than leaving this to the carers. This is by no means the cheapest home in the area, but I am more than happy that my mum is receiving the best possible level of care.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Every member of staff pleasant, impressed by residents cooking with staff members. On each visit residents always seem to have been drinking tea and always given biscuits, doing puzzles and many activities. This is a lovely home and I would always say that it is a lovely home for a member of any family member.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

As soon as you enter the home no urine smells as there sometimes are when you go in other homes. Staff are always pleasant, always greet you and are always engaged with residents. You only hear the bad things about nursing homes but this is exceptional in the care and how they interact with residents. It is wonderful to see.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mum went to Friston in November 2016 and has been very well looked after. She is at the end of her journey with dementia and the staff are very caring and helpful for all her needs and towards the family.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

We are totally satisfied with the care my mother receives. Issues that we raise are normally dealt with quickly.

How likely would you be to recommend Barchester Friston House Care Centre? Likely

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Average Rating:   3.7 out of 5

Mum has been a resident in both residential and elderly frail provision at Friston House Care Centre. Mum is always treated with respect, kindness and professional and I am so happy to know that she is safe and very well cared for. Care homes are completely dependable on the quality fo their staff and Friston House has an excellent team at all levels from management to cleaners and laundry staff. I looked at 21 care homes before, via recommendation and I found Friston House Care Centre thank you.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been a resident in Friston House since October 2016 and to date, she has been very well cared for. The staff are friendly and very patient and caring.
The family is welcome to visit anytime and we are kept well informed of any problems.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

The review was very informative and dealt with in a pleasant manner. I was very happy with my fathers care plan. The home is excellent in many ways from cleanliness and general care of his needs.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The staff are very caring and when I leave my husband after visiting, I know he will be well looked after.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mum went into residential care in 2014 in 2016 we had to move her to memory lane as her vascular dementia had deteriorated thus not able to take care of her personal hygiene, feed herself or toileting needs. The staff and management took excellent care of her with dignity love and care until her death on 6/2/17 and even then they guided us her family and initiated everything needed for the undertakers, thank you all so much.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Our mother has been resident at this care home for almost three years. The home and its staff are exceptional. The care given to her has been wonderful. I cannot thank them enough.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother was at Friston House for the last 8 months of her life, following a severe stroke. My wife and I selected it after looking at 7 other nursing homes locally. It was at the upper end of the price range, but not the most expensive. It was definitely the right choice.
There were no negatives and many positives, notably the caring nature of staff and the quality of their work. All the staff seemed to know all the residents in depth and made sure they were kept as happy and comfortable as possible.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

My husband spent four months in nursing care. He has Parkinsons with Lewy body (not common) which meant he needed understanding and a lot of caring, which he received at Friston. My family and I were so pleased we found such a good home for him in his remaining days. Also, the staff gave us all support and went beyond their jobs in all they did. Many thanks to them all.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Every tine I have visited my friend I have found the staff and management to be helpful and accommodating. The building is always clean and tidy. The facilities there are very good. The staff are very patient and are always trying to get my friend to join in with the activities.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4 out of 5

I visit my sister on a weekly basis - she has early onset Alzheimer's. She is hard work for the carers as at aged 60 years, she is still strong and particularly difficult to handle. I have observed the carers being kind and affectionate with her - extremely patient when she is proving difficult with her personal care - and inventive with their ideas in getting her to participate in various activities. The staff are always available to update me on relevant information on my sister and listen to any concerns I may have on her condition.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4 out of 5

I would like to thank all the staff that cared for my step-father in his last year, they treated him with care, compassion and kindness, they where always polite to him and to the family when visiting.
They went out of their way to make sure my step-dad was comfortable and involved him in the many activities they have for residents. The home was always clean and tidy , all areas of the home are well kept. I would highly recommend Friston house to anyone that was looking for a home for an elderly relative.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother moved into Friston House in October 2008, with some understanding of her situation (Alzheimers). Mum was always treated respectfully and with dignity. All her needs
were met and dealt with. We took mum to church regularly initially, but sadly as mum's condition worsened it became increasingly difficult (I had health problems too). We visited as and when and always found mum clean and happy. Sadly she had a fall and broke her hip, this lead to her being confined to bed, sadly her condition now was deteriorating, the staff continued to care for mum with dignity, never did I see or hear anything that I didn't like. I have always felt confident leaving mum. Christmas Eve 2015 we were told that mum was now actually nearing the end of life. We obviously knew this was going to happen then the reality hit us. The staff were absolutely wonderful treating mum with such great caring. I was so grateful for their wonderful care shown to mum nothing could have been done nicer, words can't say what I'm trying to express. The staff on duty when passed away were superb and I can't thank them enough for the care they showed to mum to the last moments of her life. Although it's their job it was all dealt with so lovingly. Trying to say Thank you seems very inadequate. How do you thank the staff for caring for your mum. A huge thank you to the staff. From Kathy and family.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been a resident at the home since October 2014. Myself and family have nothing but praise for all the staff from the manager and office staff, she received kindness and understanding. The entertainment and outings she enjoyed and was able to gain confidence in a friendly safe environment. I have nothing but praise for the home comforts and although mum passed away this month, her quality of life in her final years in the home was excellent.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

We made the best possible choice for our mother, the nearest to her own home. The care was outstanding throughout her three year stay.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother in law was moved from London to Rochester to be close to her daughter. We found the home to be a modern building, well maintained and clean, on two floors. The amenities viewed were excellent. The dining room open to all, was more like a well appointed restaurant. The food looks good and well presented, catering for individual requirements. We found the management and staff very helpful and attentive and made my mother in law very comfortable in her final year.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My aunt has been here for a few years now,she is on memory lane and is very well cared for, all the staff are so caring and helpful, the cleaning is perfect and housekeeping staff on memory lane are wonderful. I would also like to thank everybody who has been there for my aunt.

How likely would you be to recommend Barchester Friston House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

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