Barchester Friston House Care Home

414 City Way, Rochester ME1 2BQ
Review Us
9.8 132 Reviews
  • Barchester Friston House Care Home, Rochester
Friston House makes the most of pleasant grounds and a versatile interior to provide top quality nursing care and dementia care in a residential and nursing environment with professionals available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1624

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Friston House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ana Pasoi (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (0)

Parking

  • Free parking on site

Barchester Friston House Care Home Reviews (132)

9.8

Barchester Friston House Care Home has a Review Score of 9.8 (9.823) out of 10, based on 42 reviews in the last 2 years.
Over all time Barchester Friston House Care Home has 132 reviews.

Overall Experience
  • 101
  • 30
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Date Published
  • 132
  • 10
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  • 42
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Reviewer Connection to Barchester Friston House Care Home
  • 58
  • 26
  • 10
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 132, showing 61-80
Review from Beryl H (Sister of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has always been well cared for.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Beryl, thank you so much for your lovely review; it is a pleasure to look after your sister here at Friston house. Its always good to be told that our residents are well looked after by their family.
Kind regards.

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Review from Nuala B (Daughter of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister found this lovely home for my mum. So on the 5th May 2022, myself and my sister and my husband took my mum there and were welcomed by the head of residential unit, top carer at the home. After two weeks my mum was moved upstairs to the nursing level as she was not very well. The nurses were
all very pleasant to my mum to make her stay as comfortable as they could. The carers were all great and especially one lovely carer always made sure we as a family were looked after and were catered for too. And we always got a friendly hello from the head of residential unit. My mum’s stay was short at the care home as she passed away on 15 June 2022. It’s a very caring care home and very nicely decorated.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Nuala, it was a pleasure meeting your mum and we knew very quickly that she was better placed in our nursing unit. All your family were gracious and supportive and clearly wanted the best for mum. It was a privilege to take care of your mum. Thank you for your Kind words.

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Review from Kevin H (Son of Resident) published on 27 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into residential 2 years 3 months ago and was looked after exceptionally. Whilst covid happened, I can’t praise highly enough the staff and their attentiveness and communication to my concerns and requests. Super support from a great team. I would especially shout out with great thanks to
three members of staff, in particular, for their continued support as I know my mum's needs are, shall I say, quite demanding. Many thanks to you.
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Review from K S (Daughter of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friston House is a relaxed home-from-home environment. Staff members know the residents and care for them well. Residents are treated with dignity and respect. The menu choices are well thought out and enjoyed, with a range of choices available.
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Review from Laraine N (Daughter of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After suffering a stroke, Mum eventually went into Friston House in early February. The care she received there was outstanding. The staff were so very caring, efficient and friendly, and nothing was too much trouble. They made her final days the best that they could be. Even after her passing in April,
I have received endless help and support. I cannot thank them enough.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Loraine, thank you so much for the lovely review. The staff would like to thank you for your kind words as it was a pleasure caring for your mum. She will be missed very much.
Once again, thank you so much.
Kind regards.

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Review from David B (Husband of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was admitted to Friston House Care Home in 2020 due to the severity of her Dementia. Fortunately, it gave the wonderful staff time to get her acclimatised and accept the new surroundings as "home" prior to the onset of Covid.
Without a doubt, I felt instant "peace of mind ", knowing that
she was being cared for by staff at all levels, who were totally dedicated to looking after the wellbeing of their patients.
The nursing staff and carers in Memory Lane, are all heroes, having risen to the challenge of Covid, over and above their existing arduous duties. They work tirelessly as a team and inspire confidence with a smile. The nursing staff regularly keep you updated.
She enjoyed music and dancing until her mobility deteriorated. In her room, the thoughtful carers would ensure her TV was tuned to a music channel, even in her final days whilst bedridden.
My sincere thanks go to all staff.
I have no hesitation in recommending Friston House.
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Review from Peter C (Son of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to be delighted with the compassion and care our mother receives, and she herself is genuinely happy in the home. She has made many friendships with staff and other residents and is clearly enjoying fulfilling days.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your continued support of the home, Peter. We are so pleased that you continue to be content with the care that your mum is receiving here at Friston House. It is a pleasure to care for your mum, she is a lovely lady and deserves the best.

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Review from Karen L (Daughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my mum to Friston House in Rochester back in June 2021 as her previous care home were unable to care for her due to her decline with her dementia. Since she has moved there she has improved so much as all of the staff are absolutely amazing. They have sorted out her medication which has done
wonders for her wellbeing. Before she would not wash her hair, get dressed or shower, and now they have built up so much trust and care that she showers, washes her hair and gets dressed every day. She is also eating really well as the food is to a very high standard, and she has lots of tea throughout the day with the occasional cake and biscuits, which she loves. When I was able to visit my mum I can see what great care they take of her as well as the other residents and have so much patience. I just can't thank them all enough for what they have accomplished with her and I can now sleep well and breathe a sigh of relief to know that she is being looked after so fantastically.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Karen, thank you for the fantastic review regarding your mum; she is a pleasure to look after. The team will be so pleased with your wonderful words of praise for the holistic care that she has received. You are right; she has settled in really well and definitely loves her cup of tea throughout the day.
I am so pleased that she is part of our extended family here at Friston House.
Best wishes.

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Review from R T (Husband of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife was there from November 2019 to July 2021. The manager there certainly went the extra mile. She prevented a nuisance caller from reaching my wife by insisting on a secret password before any connection. Although this caller was known to my wife, the manager insisted on helping and even told
the caller that this was my wife's decision.
Such attention to detail prepared to protect her residents by any means.
One nurse, in particular, helped more than I can say.
Kind Regards
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Review from M F (Respite Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I returned home stronger than I went in. Generally speaking, the food menu was suitable but often the food offered differed from that published for the meal. The staff, especially the nurses, are friendly and helpful though I felt that some of the care workers were unsympathetic. Activities were suitably
planned though card games eg cribbage or chess would have been welcome. Beds were not made every day and rooms were not cleaned every day.
Reply from Feedback Team, The Feedback Team at Barchester Friston House Care Home

Thank you for your feedback. Firstly we would like to thank you for your kind words regarding certain aspects of your stay and I am sorry to hear your experiences with Friston House did not always meet your expectations. I’m aware you had raised particular preferences when you first moved in and we had made a concerted effort to fulfil your requests during your stay with us and it was my understanding the concern you raised was looked into, discussed and resolved with yourself at the time. If you did have any outstanding concerns you would like to raise with us we would welcome the opportunity to have your feedback and where possible, implement any improvements to our services going forward. Please feel free to contact me or a member of our team via phone 01634 403556 or email: Friston@barchester.com.


Kind Regards,
The General Manager, Friston House

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Review from Anne-Marie H (Daughter of Resident) published on 29 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, Mum transferred into Friston House on Tuesday, (it's now Thursday) from another care home in the area. The staff have been so friendly, in particular the Nurse. There have been others but I didn't catch your names, sorry. Mum has been moved because she now requires nursing care for advancing Dementia
and part of our worries is her declining weight and refusal to eat sometimes. Staff were lovely and took time to listen to the things we thought Mum might like, (Mum no longer has speech so couldn't answer for herself). Within 5 minutes a whole range of food was bought in on a tray! Bright, airy and very clean room and a comfy mattress on the bed. When I spoke with staff on Wednesday she had already been in contact with Mum's GP and received her full medical history. Overall, very organised, efficient and knowledgeable. Staff seem happy and I think Mum will be happy here too.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your lovely review of our Memory Lane community and your first impression of your mum moving into the home. I know it can be a worrying time when your loved one moves to care homes. Staff really do appreciate it when relatives take the time to send in such a wonderful review. Thank you once again. Kind regards.

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Review from Michelle J (Daughter of Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to pass on my sincere thanks to all the team who take care of my Dad. They do a fantastic job and we are extremely grateful for all that they do. It really means so much to us as a family to know that Dad is in such safe, caring hands. You truly are all amazing people! The home is always
so welcoming and clean with happy and caring staff. I would have no hesitation in recommending Friston House if you are looking for nursing care for your loved one.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Michelle
Thank you for the lovely review, it is great they you have taken the time to write this review for us. The staff and myself really appriciate you taking the time to do this. It is such an honour to be able to care for your dad, he is part of our extended family here.
Kind Regards
Sandra

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Review from Noreen D (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Friston House from hospital following an illness in June 20, which meant that he could no longer be cared for at home. I cannot recommend the home enough. The staff were wonderful, he settled in very quickly, the food and accommodation were fantastic. Every member of staff
including carers, nurses, domestic, maintenance and administration went above and beyond during what has been difficult times for all. My heartfelt gratitude goes to everyone there for their wonderful caring and exemplary service.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Noreen,
Thank you so much for your kind words, your father will be truly missed her at Friston House.
I am so glad your father's last months that were spent with us were so enjoyable for him. He very quickly settled with us and became part of our community.
The staff here are fully dedicated to all our residents and making sure they get the best of care. I will ensure that the team will see this wonderful review.
Thank you.

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Review from Dannielle J (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Friston since 2020, Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef!
Receptionists are friendly, knew mine and mums name very quickly and were very welcoming and helpful every time I rang.
The head of residential and
his team are amazing! The head of residential was very reassuring and easy to talk to if I had any concerns and would always ask if I and my family are ok as he understands the emotional roller coaster that we all go through as a family when our loved one is in a care home at this unsettling time during covid. The residential team are kind, caring, reassuring, friendly and nothing is too much trouble for them, they went out of their way to make sure my mum was happy and gave her a great deal of comfort when she was feeling sad, she was treated with dignity and respect and became very fond of the team I cannot thank all staff at Friston enough for looking after my mum so well! THANK YOU ALL!!!!
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Dannielle,
Thank you so much for your review, it means so much to the staff to receive such lovely reviews. I will ensure that Peter and his team see your review.
It has been a pleasure to have your mum here with us at Friston. We will really miss her and wish her all the best in her new care home, that is nearer to you and her family.

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Review from Susan K (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Friston House for approx one and a half years. The nurses/carers/activity girls etc have been really good to Mum, always doing that extra bit, especially during lockdown to keep her happy and her spirits up.
Would highly recommend this care home. I feel happy knowing she is in good
and caring hands.
Friston House has been made to look like a home from home with its cosy lounges, which are kept clean.
We have lots of experience with care homes, and I can honestly say we have been lucky to have Mum here.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Sue,
Thank you so much for your lovely review; it means a lot when relatives take the time to leave a review. I know the staff have worked so hard over these difficult months looking after our residents. It is a pleasure looking after your mum.
Kind regards.

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Review from Karen L (Daughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Friston House for nearly three years now and I have seen quite a few changes during this period, including the revamp, which was carried out to the highest level. The staff here are all excellent. They are all very caring and compassionate and treat residents with respect. Unfortunately,
my Mum deteriorated during the lockdown and was moved from residential to memory lane. To start with, I was worried about the move and the effect it might have on her, leaving behind all the fabulous staff who had lovingly cared for her over the years. My mind was soon put at rest, as the staff on memory lane are all brilliant too. The head of the unit provides me with regular updates on Mum, such as what she has eaten and drunk. Friston House should be very proud of the team they have in place. They have also been very proactive re COVID and have put in place a COVID safe visiting room.
The only little moan I may have is the activities for the residents could be better.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Karen
Thank you so much for your lovely review. I know the staff will be so pleased to read your review. It has indeed been very difficult for us all during the Covid pandemic. I am glad that you felt the move to Memory Lane was successful for your mum and the good care that she received on out Residential unit was continued onto our Memory Lane nursing unit.
Best Wishes
Sandra

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Review from Karen D (Daughter of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum unfortunately had to go into care during Covid which has been even harder for her and our family. All the staff in Friston House Care Centre have been fantastic. Such caring and friendly people who treat our mum with love and dignity. They have supported us as a family through this difficult time.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your lovely review and your support during this difficult time during covid. It is a pleasure to look after your mum and the staff will be over the moon to receive such a lovely review. Kind regards.

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Review from Marion M (Wife of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband received excellent care in the residential and memory units. All staff treated with respect at all times especially the difficult times. The support and care given to me, his wife, was excellent.
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Review from Clare R (Sister of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can’t thank Friston enough for the care they gave our brother in the last few months of his life. The team showed such care and compassion towards him, especially when the home was closed during the lockdown. My sister and I were able to be with him and hold his hand when he passed away, and that
will always be priceless to us both, something denied to so many over the last few awful months.
So with love and gratitude to all at Friston House.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Thank you so much for your kind words; it was a pleasure to have been able to look after your brother. In this difficult time, I am so pleased that you were able to have this precious time with him.

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Review from Trish A (Daughter of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home.
My father has been a resident for over a year and has been very well cared for. All the staff are very friendly, and nothing is too much bother. This has been very evident in the latest crisis where we have been unable to visit. It is very reassuring to know that he
is safe and well.
Reply from Sandra Verrell, General Manager at Barchester Friston House Care Home

Dear Trish,
Thank you very much for your fantastic review, all the staff work hard here to give the residents the best care and happiest lives, especially as you say in these challenging times. Your kind comments mean so much to the staff here.
Kind regards,
Sandra.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Barchester Friston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for Barchester Friston House Care Home is calculated as follows: ( (420 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 497 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Friston House Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (68)

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Meet the Team (10)

Ana

Ana Pasoi

Job Title: General Manager Joined: 2019

I’m Ana, the General Manager at Friston House and a passionate, dedicated nurse with a strong commitment to delivering high-quality, person-centred care. I’ve been a Registered Nurse since 2016 and have worked with Barchester since May 2019-a journey I’ve truly enjoyed and one that has allowed me to grow both personally and professionally.


Throughout my career, I’ve always been driven by a deep desire to make a real difference in people’s lives. My nursing background gives me a strong clinical foundation, but it’s my passion for leadership that allows me to support my team in delivering the best possible care. I believe in creating an environment where residents feel safe, respected, and truly at home, and where staff feel valued, supported, and empowered to do their best.
At Friston House, I work closely with a skilled multidisciplinary team to ensure that every aspect of care is tailored to each resident’s individual needs and preferences. Whether it’s supporting people with complex nursing needs or enhancing daily life through meaningful interactions, my goal is always to maintain the highest standards of care and dignity.
Leading Friston House is a privilege. I take great pride in building strong relationships with residents, families, and staff-and in fostering a culture of warmth, integrity, and excellence that truly reflects what great care should look like.

Becky

Becky Farrell

Job Title: Home Administrator Joined: 2025

My name is Becky, I’m the Home Administrator at Friston House Care Home I have a strong background in healthcare administration with over 25 years of experience.


Over the years, I’ve had the privilege of working in various roles, including managing teams and supporting services within the NHS and private sector. My focus has always been on ensuring smooth operations, supporting staff, and maintaining high standards of service delivery. Now, I’m at Friston House, where I’m dedicated to supporting my colleagues, and most importantly, helping residents, families, and friends navigate life in the care home.


I’m here to offer support and guidance to those who are living in or considering care with us.

Adela

Adela Lupu

Job Title: Dedputy Manager Joined: 2019

Hi,


I'm Adela Lupu, Deputy Manager here at Friston House.


I have a passion for nursing, and it was always my aim to qualify as a registered nurse, which I achieved in 2015.


I have worked here at Friston House since 2019 as a Senior Nurse and in 2022 went on to become the head of unit in Nightingale Walk.


In July 2025, I will take on the role of Deputy Manager at Friston House.


I enjoy caring for others, promoting their comfort and well-being. I am enthusiastic about supporting the residents, their families and my colleagues.


My main aim is to ensure that the residents have a good quality of life in a safe environment, as well as ensuring a high standard of care is provided at all times.

Ewa

Ewa Adamska

Job Title: Unit Manager/Care Practitioner Joined: 2020

My name is Ewa and I am a Care Practitioner who is currently undertaking a Degree as an Assistant Practitioner. I am also acting as a Unit Manager on the Phoenix Rise Unit. I have long experience in Health and Social Care supported by national qualifications. I am passionate about my role and residents wellbeing.


I am progressing in my career and developing knowledge and skills. I am dedicated to my residents and aim to improve their quality of life and provide a safe environment. I want to maintain a friendly atmosphere for all residents and their families and support them to feel comfortable at Friston House.


I have been with Barchester since December 2020 and enjoy working with an experienced and excellent team of nurses and care staff.


I look forward to welcoming you at Friston House and feeling here at home.

Nicol

Nicol Nasturas

Job Title: Acting Unit Manager Joined: 2019

I am a Care Practitioner and also Acting Head of Unit on the Phoenix Rise Community. I have worked here in Friston House since 2019 and was employed as a carer. In 2024 I went on to become Head of Unit in Phoenix Rise .


I have previous experience in health and social care supported by internal qualifications in the home as well as independent external qualifications. I am passionate about my role and thrive to provide quality care for all residents. I am advancing in my career and continue to develop my knowledge and skills, which I have been able to do whilst actively working.


I am dedicated to the residents and aim to improve quality of life and provide a safe environment. I am motivated to ensure all residents receive a high standard of person centred care, safety and dignity.

Janine

Janine Payne

Job Title: Administration Assistant Joined: 2020

Hi, I’m Janine, Admin Assistant and the homes Wellbeing Champion, I am the first point of call for enquiries and often will be the one to help guide you if your loved one is coming into our home. As Wellbeing Champion I am responsible for helping staff with any concerns they may have regarding their work, mental health or anything they may need guidance with. If you have any questions, I am the friendly face to help you at the Reception Desk.

Abin

Abin Babu

Job Title: Chef Joined: 2019

I am Abin, the Head Chef here at Friston House. I have enjoyed working as a professional chef for over 10 years and find the care industry a very rewarding environment. I am passionate about cooking with my specialist skill being desserts and pastries.

David

David Johnson

Job Title: Head of Activities Joined: 2023

I’m David, I have been working at Friston House since December of 2023.


I have a background in the visitor attraction sector as an events and activities manager, working with families to create engaging, fun activities that result in long-lasting memories. I believe that care home activities should be just as fun, engaging, inclusive to all and worthwhile. Either as a group, self-led or on a one-to-one basis.

Colin

Colin Porter

Job Title: Head of Maintenance Joined: 2024

My Name is Colin. I have just taken on the role as the New Head of Maintenance

A role I am dedicated to doing the best within my role.


My experience began at college where I undertook an apprenticeship in Carpentry and Joinery. I achieved City and Guilds and advanced City and Guilds.


I have helped build B&Q stores and travelled the world Working in five-star Hotels, for the last two years in the care industry as a maintenance operative.


You will always see me with a smile and be happy to help the residents and staff feel safe in the home.
If you have a leaky tap or need a picture hanging…..
I‘m your man.

Denise

Denise Spencer

Job Title: Senior Head Housekeeper Joined: 2024

Hi, I'm Denise


I started working at Friston House on December 24 as the head housekeeper. I have many years of cleaning and supervising behind me.


I love to work with my Team and support them so we can all provide a high standard of service to our residents. A clean, welcoming home is my priority. I also enjoy interacting with our residents and their families.

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